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Dear Amazon Team,

Greetings! We are a merchant selling on Amazon and recently received a negative review with the “Verified Purchase (VP)” logo. However, upon checking the order number provided by the customer in our backend system, we found that the order record does not exist in our store.

Customer Comment:

"No Customer Service. Item appears to be just what we wanted, but we will never know as it arrived without the AC power adapter. Customer service at Jafada was no help as they refused to supply the missing adapter. So our choices now are to return the entire unit or try to buy an aftermarket adapter that may or may not work. So the one star is for horrible customer service on this item."

Order number: 112-8487447-1321816

Reasons for Requesting Review Removal:

1.The order number does not belong to our store: The order number provided by the customer cannot be found in our backend system, yet the review appears under our store with a VP logo, suggesting that it may actually belong to another seller.

2.Possible customer mistake: The customer may have mistakenly assumed that their purchase was from our store, leading them to post a review under our listing despite the order not being registered in our system.

3.Potential system error: We kindly ask the Amazon team to investigate further to confirm whether this review was misattributed due to a platform issue.

4.Violation of Amazon’s review policy: This review is entirely focused on customer service dissatisfaction rather than the product itself. According to Amazon’s guidelines, product reviews should primarily reflect the quality and functionality of the item. Since this review does not evaluate the actual product and solely criticizes customer service, we believe it violates Amazon’s review policies.

To ensure fairness and accuracy in product reviews, we respectfully request that Amazon reviews this case and takes appropriate action, such as removing the review or reconfirming its attribution. We are happy to provide further information to support this request.

Thank you for your time and assistance—we appreciate your support and look forward to your response.

Best regards

@Seller_WIFV02H2XUFgS

ich habe mich eigentlich für Deutschland registriert, aber mein Konto zeigt mir süd amerikanischen Länder ohne Europa Länder. was soll ich denn da tun. ich möchte auf dem Deutschen Markt t tätig werden für de Anfang und später in anderen europäischen Länder.

My account was deactivated and I'm receiving emails to verify your identity information. I had already provided my Driving License, Passport and Health Card to verify my identity but the account is still inactive.

I also have updated my Charge Method but the account is still inactive. Tried reaching out to Amazon Support by raising a case and getting same automated response which doesn't help or provide any details.

I expect better support from Amazon. Could anyone help me in resolving this?

Currently, I'm getting below message when I click on Reactivate Account Hyperlink:

@Seller_vtQxROP6UNr1O @Seller_p6OFPTiQ65IG6 @Seller_j9Bd91CW3ZVpr @Seller_7I1InA30aApWy @Seller_vtQxROP6UNr1O @Seller_vW3l7M6oLYiHv @Seller_j9Bd91CW3ZVpr

Order #702-4594363-4896203

Order placed: April 2, 2025 15:01 PDT

Shipped: 4/3/2025 (tracking numbers: 402606847329, 402606847318, 402606847307)

Amazon Estimated Delivery Date: April 25 - May 16, 2025

Actual delivery date: May 21, 2025

This is a customized product, the order information provided by the buyer is not perfect, in order to make the perfect result, we had contacted the buyer several times, but the buyer did not reply, resulting in a few days before the production began.

After shipping, but the buyer told us on May 3 that he didn't want it anymore, by this time the package was already on its way and it was impossible for us to intercept it back. We told the buyer they could refuse or return it if they didn't want it.

Instead, after the package was delivered on May 21st the buyer filed an A-to-Z claim and received a refund.

According to Section 5.2 of the Amazon A-to-Z Claims Policy:

“If the item is delivered after the claim has been approved and the buyer has not returned the item, the seller may appeal to revoke the refund by providing proof of signature.”

We respectfully request:

1. revoke the buyer's refund (amount: CAD 1,495.72);

2. request the buyer to return the merchandise

Right now the A-to-Z claim for this order is still being reviewed by Amazon and we don't know how it will end.

Hi all, I'm selling on Amazon Canada.

I bought a new book on sale and I know I can sell on Amazon Canada for a profit. This is called retail arbitrage.

I bought the book new from a local reputable bookstore in Canada.

Can I list it as being in "new" condition?

I've read that Amazon punishes sellers who resell and list books as new.

Do I have to sell it as used?

Thank you.

Hi, my inventory is missing and the shipment to Amazon is on way.

Dear Amazon Authorities,

A customer has created a return request regarding my order numbered 702-4231599-9145846 and I have sent him the return label information. The product has still not been returned for nearly 10 days. Since Amazon will see any seller as unfair in case of any complaint from the customer during this period, I have made the refund. However, the customer does not respond to any messages and does not send the product.

I ask you, is this situation fair? Is it normal for us to not receive the product and suffer financial losses just because the customer will complain because the refund process has been extended, just so we do not get penalized by Amazon? Where is Amazon's justice, if any?

Please reach out to this customer as Amazon and help me

Granted

Seller-funded: May 26

Order Defect Rate (ODR) impacted: Yes

Order ID: 702-9758881-8599404

Claim date: May 24, 2025

Return label provided May 22, 2025

The claim was granted due to not providing a return label.

When the return label was provided 2 days before their claim.

We’ve recently been informed that Canada Post is going on strike soon. This is likely to cause serious delivery delays, especially for rural areas and PO Box addresses, where only Canada Post provides service.We tried to disable shipping to these areas from the seller panel, but Amazon does not allow us to exclude or restrict deliveries to specific rural zones or PO Boxes.

Unfortunately, no alternative carrier delivers to these regions, so we’re unable to find a workaround.

If we receive orders from these areas, we’re concerned that late deliveries could negatively impact our account health.

Has anyone experienced a similar situation before? Does Amazon offer any workaround or official solution in cases like this?

Any help or advice would be greatly appreciated. Thank you in advance!