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Hi everyone,

We’re currently facing a compliance challenge with Amazon related to product safety certification. Our product is a relocatable power tap with built-in surge protection, and we’ve submitted all necessary safety reports.

However, Amazon is requesting compliance with CSA C22.2/UL 62368-1, a standard that is primarily for audio/video and IT equipment. This does not align with our product category, and we've already consulted with our engineers who confirmed that 62368-1 is not applicable to power strips or surge protectors.

Despite submitting multiple cases and documentation, we haven’t received a response in over a week, and our listings remain inactive. Thousands of units are now sitting unsellable in FBA, incurring storage fees.

Has anyone else encountered this issue? How did you get Amazon to acknowledge the correct applicable standards for your product?

Any help or guidance is appreciated!

I am not sure where to start with this but hopefully someone can point me in the right direction. We are a small Canadian Warehouse and we would like to get set up to fulfill orders for Amazon. I inquired and I was told to set up an account by visiting https://sell.amazon.com/fulfillment-by-amazon. That took me into seller central and I set up an account. It seems though that this has set me up as a store. We are not running a store but we want to fullfill product for other sellers who may not have warehouse space.

Am I in the right spot? Any guidance is much appreciated.

Derek

Do not display price error before the start of the flash sale, but report error after the start.

Error reported, the front desk continues to display flash sale prices without a flash sale logo.

May I ask Amazon, if my product is ordered at a price without displaying the flash sale logo, will my subsequent flash sale prices continue to decrease?

waste

We have literally stopped contacting support people due to the experience we had with them on all past tickets. Left 50+ feedbacks with no improvements at all.

Now, recently we have had over 21 orders in pending status in the last 45 days. They were all legit customers waiting for their product to be shipped and reached out to us. Not sure what amazon is doing - the orders say pending payment even though there is no issue with payments not going through,

We recently tried to open a ticket however, it's giving chat option no phone or email support available and the people on chat support are terrible. Case 17681296321 even when we try to reply to the case, it's giving us chat option, no option to reply as email, are there no email ticket helpline any more?

We provided them a few examples of orders and they ended up cancelling the orders without even investigating why they were on pending status. I don't want to give them more order examples as they will end up cancelling them too. We have over 16 orders in pending status and customers are reaching out asking whats wrong? Can someone from amazon please assist?? Thank you

Hello to all Sellers,

I know all of us are going through many ups & down while selling on Amazon. This post is just reflection of the service provided to the sellers by the Seller Support.

I contacted the seller-support to help me with one of the order, however, the replies given by the Support team is just anything out of the blue. They told me to file an A-to-Z Claim Guarantee against the customer LOL.

I am still optimistic, so just posted this for all of you, to feel some light on Monday mornings.

All the best to everyone.

I am new on Amazon setting up my account. I have told Amazon numerous times that I will only sell in USA. But they insist that I finish the attest letter for Canada or my account will be limit. I have absolutely no idea or reason behind this. I have called Amazon many times and all of the customer rep has absolutely no idea. It's getting very frustrated. Can someone from Amazon or person who went through this explain what I need to do?

The customer placed the order on March 31, 2025 at 3:09 PM PDT and the product was delivered in good condition via Purolator on April 4, 2025.

The customer requested a refund on April 6, 2025 stating "Performance or quality unsatisfactory" and "Broken after first use." We accepted the return request immediately and informed the customer that the product must be returned for inspection before any refund would be issued. We made it clear that the refund would be based on the condition of the returned product.

The customer then submitted an A-to-Z claim using the "Damaged or defective product" reason, which overrides the original return reason. This discrepancy indicates that the customer was attempting to obtain a refund for a product that was damaged due to misuse during the first use. After carefully examining the returned product, we concluded that the product was broken due to misuse by the customer. The damage was not due to a manufacturing defect and the product was delivered in perfect condition. We have included supporting documentation including product photos and product usage instructions to show that the issue was due to customer misuse and not a product defect. I have evidence for this case #17664338231. As a small business committed to customer satisfaction and Amazon policies, we consistently process returns and refunds in accordance with Amazon’s guidelines. However, in this case, the claim did not meet the criteria of the A-to-z Guarantee policy.

Despite this evidence, the claim was denied without review.

We request that this decision be reconsidered, the amount deducted from our account be refunded, and the negative impact on our ODR be resolved. Thank you for your time and understanding.

@Seller_vtQxROP6UNr1O

@Seller_p6OFPTiQ65IG6

@Seller_vW3l7M6oLYiHv

@Seller_VLOxBfLBgpoOh

Subject: Request for Reconsideration of Account Suspension

Dear Amazon Performance Team,

I hope this message finds you well.

I am writing to respectfully request assistance regarding the recent suspension of my Amazon seller account. I operate as a dropshipper in full compliance with Amazon’s Dropshipping Policy. Specifically, I purchase products from Amazon.com, have them shipped to my third-party warehouse in the United States, where they are labeled under my brand name before being dispatched to customers.

Unfortunately, my account was suspended due to an issue related to a product that I have never listed or sold. As part of the appeal process, I was asked to provide an invoice for this product. However, since I have not sold or stocked this item, I am unable to submit an invoice for it.

In my previous appeal, I clearly explained that I run a dropshipping business and submitted invoices for three products that I had successfully sold and fulfilled via Amazon.com. Despite this, my appeal was rejected.

As a new seller on the platform, I am doing my utmost to adhere to all of Amazon’s policies and provide a positive customer experience. I kindly ask for your reconsideration of this matter and for further guidance on how I can resolve this issue and reinstate my account.

Thank you for your time and understanding. I am eager to continue selling on Amazon in compliance with all applicable policies.

Kind regards,