@Ricardo_Amazon @Lucre_Amzn @JiAlex_Amazon @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon

Order #702-4594363-4896203

Order placed: April 2, 2025 15:01 PDT

Shipped: 4/3/2025 (tracking numbers: 402606847329, 402606847318, 402606847307)

Amazon Estimated Delivery Date: April 25 - May 16, 2025

Actual delivery date: May 21, 2025

This is a customized product, the order information provided by the buyer is not perfect, in order to make the perfect result, we had contacted the buyer several times, but the buyer did not reply, resulting in a few days before the production began.

After shipping, but the buyer told us on May 3 that he didn't want it anymore, by this time the package was already on its way and it was impossible for us to intercept it back. We told the buyer they could refuse or return it if they didn't want it.

Instead, after the package was delivered on May 21st the buyer filed an A-to-Z claim and received a refund.

According to Section 5.2 of the Amazon A-to-Z Claims Policy:

“If the item is delivered after the claim has been approved and the buyer has not returned the item, the seller may appeal to revoke the refund by providing proof of signature.”

We respectfully request:

1. revoke the buyer's refund (amount: CAD 1,495.72);

2. request the buyer to return the merchandise

Right now the A-to-Z claim for this order is still being reviewed by Amazon and we don't know how it will end.