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Seller_G9gNrfHLPmmBy
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Seller_tJDFl90KoxMdz
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Seller_NYs4b9qSOs66W
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Seller_oTLLNFYrWmJqh
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Seller_xplB99LT2LCD4
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Seller_DTLIWqtQN2xwz
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Seller_mj2QPx5iDaBTF
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News_Amazon
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Seller_NxopqM8iaEMLb
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Seller_G9gNrfHLPmmBy
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My sales have dropped by 70% compared to last year.
by Seller_G9gNrfHLPmmBy

My sales have dropped by 70% compared to last year. how about you?

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Seller_tJDFl90KoxMdz
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Protest to Amazon by Canadians?
by Seller_tJDFl90KoxMdz

My sales really have decreased for a month. Could this be because Canadians are no longer shopping at Amazon because of Trump's attitude towards Canada?

What about your sales, do you have any problem?

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Seller_NYs4b9qSOs66W
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8541 error
by Seller_NYs4b9qSOs66W

Hi, I want to open a listing in Canada with the ASIN number of my Australian listing, but I am getting error 8541, which I have never encountered before. I have talked to them in chat, but my problem has not been resolved. I have listed using the same ASIN before and there were no problems. Please find a solution now, my products are waiting in the warehouse. There is no problem for Australia. I am also experiencing this problem in Canada.

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Seller_oTLLNFYrWmJqh
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payment delay
by Seller_oTLLNFYrWmJqh

ım waiting for my payment since 26th of march and its still not on my bank account. and ım also worried about my future payments. ıve communicated with amazon and payoneer also but it didnt help either.

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Seller_xplB99LT2LCD4
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Loss packages
by Seller_xplB99LT2LCD4

I have been going back and forth with Amazon since feb. I have opened a case multiple times and they just give a response that is has been investigated take no responsibility and close it. I sent in 50 units 2 SKU'S and they are basically saying I sent them an empty box. The box was weighed by UPS and it obviously was not empty. The inventory was tracked and received then all of a sudden disappeared into thin air. I have sent them everything they ask for and they just keep closing the cases. Now I can't reopen the case anymore. Has anyone ever have any success in getting some kind of compensation?

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Seller_DTLIWqtQN2xwz
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Wrong Product Voilation
by Seller_DTLIWqtQN2xwz
Amazon replied

Hello Amazon Community and Moderators,

@Seller_7I1InA30aApWy

I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.

@Seller_7I1InA30aApWy we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.

Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.

Our previous Seller forum chat, which ended in positive resolution

https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2

The suspension notice says:

"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."

However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:

"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."

Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.

Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.

Could @Seller_7I1InA30aApWy please help escalate our case and review it thoroughly?

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Seller_mj2QPx5iDaBTF
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Report fraudulent buyers - plan to claim not received in order to get a refund
by Seller_mj2QPx5iDaBTF

Order ID #701-6300880-5905840

"The buyer initially planned to claim the item was not received in order to obtain a refund."

The buyer received the package on March 17, 2025. Delivery confirmation included a signature that matched the buyer’s last name.

However, three hours later, the buyer claimed that the package was not received. After some messaging back and forth, the buyer stated: “No one was at home. I don’t know who took the package.” We advised the buyer to check with housemates or family members, since the signature matched their last name. The buyer responded that they would look into it and contact us later. However, within minutes, they escalated the issue to Amazon customer service with the reason: “Customer didn’t receive the package. Please issue a refund for the item.”

We responded by stating that if the package was truly signed for by an unknown person, the next step would be to report the incident to the police. Shortly afterward, the buyer informed us that they had located the package.

Two weeks later, we received another message through Amazon customer service. This time, the reason was: “Customer did not like the product quality and stated the item was not as described. Please help the customer with the return shipping fees.” As an Amazon seller, we take pride in the quality of all products we offer. The item in question matches the description and images listed on our storefront. We advised the buyer to initiate a return through the proper Amazon process and follow the return policy. However, the buyer refused to pay the return shipping costs and also don't want to lose the restocking fee. It became apparent that the buyer did not intend to complete the transaction in good faith and was attempting to receive a refund while keeping the item. Eventually, the buyer filed an A-to-Z Guarantee claim and changed the reason again—this time claiming the product was "damaged."

** feel free to see the message between the seller and the buyer**

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News_Amazon
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Drive business-to-business growth with new Business Price action panel
by News_Amazon
Amazon replied

To help you grow your business-to-business (B2B) sales, we've created an action panel that provides B2B pricing insights and recommendations.

The Business Price action panel, which is available for all professional sellers, analyzes customer demand signals to help you set business discounts for high-potential business customers on Amazon Business.

  • Actionable pricing opportunities suggest recommended action to update and optimize your business discounts. We provide data to show how business discounts can improve sales and page views across similar products within the category to help quantify the expected uplift. For example, "Add a business discount to optimize traffic and conversion. Reason: Similar products with a business discount saw a 10% increase in sales and 8% increase in page views."
  • Competitive pricing intelligence helps you compare your business price against key metrics, such as the Featured Offer price, lowest price, and Business Savings Blue Badge price on Amazon Business, so that you can make informed pricing decisions.
  • Quantity discount recommendations help you create attractive bulk pricing offers. You'll receive these tailored suggestions, if available, once you set a business price.

You can use these insights to optimize your B2B pricing strategy and capture share of the growing B2B segment, directly from the business to consumer (B2C) workflow in Manage All Inventory.

To get started, go to the Business Price action panel.

For more information, go to Edit business prices and quantity discounts.

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Seller_R9WesGvPFxipV
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Unfair A-Z Claim Order ID: 702-4633329-9957820 (Case # 30)
by Seller_R9WesGvPFxipV

@Seller_vtQxROP6UNr1O

@Seller_WIFV02H2XUFgS

@Seller_p6OFPTiQ65IG6

Order Id :702-4633329-9957820

Customer order 2 items, one was delivered on time and 2nd not received, Customer made A-Z for the note received, Amazon gave full refund,

we appealed and provided proof of delivery of the first item delivered on the 24th of March much before the delivery by date,

A-Z denied and said the following

again bogus Amazon A-Z system

Moderator reverse this please

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Seller_NxopqM8iaEMLb
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HST Number Input Anomolies
by Seller_NxopqM8iaEMLb

discussion.I have input my HST number and was under the impression that my invoices would now show that the Marketplace sales tax was no longer being withheld but remitted to me to remit to the proper authorities. (CRA) I am a Canadian seller in Canada. My invoices show that the Marketplace Tax is still being withheld. What am I missing? I have also noticed I now am also being taxed on Amazon FBA services, seems odd seeing as nothing has really changed aside from me inputting my HST number. Would this not create a competitive advantage for those who do not input their HST number and why are the taxes only now showing up since HST # input. Seems odd since my geographic locale has not changed. Any insight or help is greatly appreciated.

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