Case ID: 15631880511

CA - Restricted Products - Appeal - ASIN: B06Y15D1LH

This product is identified by an NPN (Natural Product Number) on Amazon but was deactivated due to the NPN not being provided. Yesterday, Health Canada officially issued the NPN for this product, and I am now attempting to update the NPN on the Amazon detail page. However, my account is currently deactivated, preventing me from updating the product detail page information.

I have also noted this situation in Case ID: 15631880511 and am awaiting a response from an Amazon Seller Support representative.

Due to the NPN issue for this product, my account has been deactivated, and I am sincerely hoping for a swift resolution to this matter.

Please assist me in updating the NPN information on the product detail page. I earnestly request your help with this issue.

I look forward to your response.

Sincerely,

Is there any way to get an intelligent person to assist with potential high pricing errors? Some of my potential pricing errors are on multipacks or bundles, where there is no possible way Amazon can find a reference price. In other cases the FBA fees alone are higher than the maximum price Amazon will let us sell for. Can anyone assist with these issues?

I find incredible amount of items, being sold by Amazon directly, at prices 200-500% above retail. I also see some items being sold by third party sellers for 1000% above retail. They can sell for any price and we can't how is that fair?

In my opinion, this customer was not a scammer, but very very confused at the detriment of my Account Health.

A week after he ordered a book, he asked why it was late and so expensive. A few days later he filed a Return Request (way before the end-delivery-date) stating "Found better price". Return request was authorized a few hours later. A few days later, he opened another Return request, which I closed noting "Duplicate" as the reason. Then he asked for a Prepaid Return label. I decided to provide one. For some reason, he kept messaging me about the Return label, even though I attached it to the Return Request, as well as emailed it to him.

And then he opened an A-Z, stating I was refusing his return because I was not providing a pre-paid label, and that the book was "defective". (The book was returned in the perfect condition that it was sent in).

I must say, though I don't get a lot of A-Zs, I was most impressed how the A-Z folks handled this mess. I was informed along the way what was happening. And upon my enquiry I got assurance that my ODR would not be impacted - even after I refund with the A-Z open. I was skeptical!. As they could see the Prepaid label I sent, and the many claims were untrue; this A-Z was resolved with NO impact on my ODR.

Somewhere in between the mayhem, he used a negative feedback to communicate while continuing to claim non-receipt of the shipping label, which both myself and Amazon sent to him. Remarkably, the buyer wishes to remove the feedback - now that he's happy he got his refund. I sent him instructions. Yesterday, he wrote:

6-Nov-2024 4:24 PM

Hello Canadian academia, I got the refund and I would like to remove the negative rating. But couldn’t see that my review. Could you please let me know how can I remove it.

I sent him instructions again, but keep in mind this is the same person who couldn't see the return label both me and Amazon sent.

Any help would be greatly appreciated. Thank you!

ORDER ID: 701-0918827-4825832

A-Z CASE ID: 16617692611

We have been having many issues and delays; with every issue being sent to 'internal specialists' however we do not hear back.

1) Price Discount- the Price Preview does not match the Listing/Reference Price

2)Prime Exclusive Discount cannot find our reference/list price

3)Cannot attach my USD deposit account to our USD marketplace account

4) BIL (build international listing) cannot find products/ineligible and not able to synchronize CA to US account

5)products are duplicating when having to enter the products again in the US marketplace

6)Main Image on of our products changed and will not change back

Many issues affecting our sales. Please help ASAP!

Hi;

I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.

The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.

You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.

Case ID: 15741495891

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