Title: Account Deactivated - Section 3 Policy Violation (Supplier Chain Documentation)

I'm seeking guidance and support regarding my deactivated Amazon seller account. The reason cited was a Section 3 policy violation

tThe affcted ASIN: BOCTC1LQST, BOC676237, B0DY6V8PB3

ON ASIN BOCTC1LQST utilized the manufacturer's UPC was utilized, but the listing incorrectly attributed the manufacturer to another seller.

ASIN BOC676237 was listed as a bundle generic offer since 2023, with no sales offer. I have listed 10 different colours of nail polish in the offer, including top coat and base coat.

The B0DY6V8PB3 I am not sure why it was flagged,

Since deactivation, I have deleted all the ASINS in question, I took full responsibility for this issue

I've submitted a Plan of Action (POA) outlining:

1. Root cause of the issue

2. Steps taken to resolve

3. Preventive measures for future compliance

These ASINS were all listed in the USA marketplace; as such, I've requested consideration for the reinstatement of my Canadian marketplace account.

But all I keep getting are these generic messages, kindly assist me as I am at a lost

Ian P

My sales really have decreased for a month. Could this be because Canadians are no longer shopping at Amazon because of Trump's attitude towards Canada?

What about your sales, do you have any problem?

Hello @Seller_j9Bd91CW3ZVpr@Seller_vtQxROP6UNr1O@Seller_p6OFPTiQ65IG6 @Seller_CnfW62x6yxvJw

Order ID: 702-2922104-6937051

I am writing to appeal against the A-Z Guarantee claim applied to my account, which has had a negative impact on my Order Defect Rate (ODR). I have summarised the situation in detail below and respectfully request that my appeal be evaluated.

The customer stated that they wanted to return the order. As soon as I received this request, I initiated the return process in accordance with Amazon's return policies and returned the product immediately.

However, the refund that was supposed to be made to the customer within the scope of Amazon's return process was not made by Amazon on time. The payment remained in 'pending' status. This caused a delay to the payment, resulting in the customer filing an A-Z Guarantee claim.

Amazon held me responsible for this delay, issuing an A-Z warning which negatively affected my ODR score. However, I completed the return process in full and on time, and the delay was due to the refund being pending in Amazon's system.

Reason for my appeal:

I acted in accordance with Amazon's seller policies when processing the return and completed the process on time.

The refund delay was due to a glitch in Amazon's return process, which was beyond my control.

It is unfair to attribute the A-Z guarantee claim to the seller in this case because the problem lay with Amazon's return payment process, not mine.

For the above reasons, I respectfully request that this A-Z Guarantee claim be removed from my account and that the negative impact it has had on my ODR score be corrected. I also request that you review this situation to ensure that it does not further harm my seller performance metrics.

As a new seller on Amazon, I am meticulously reviewing all processes. If the problem was caused by my own fault, I would accept it, but it is very frustrating to be penalised for something that was not my fault. Thank you for your understanding.

Dear Amazon Community Support,

I am writing to formally request an investigation and removal of multiple suspicious 1-star reviews that have been left on my product listing. These 5 reviews destroyed my product. The reviews rating dropped from 4.8 to 2.8.

After conducting a detailed investigation, I have found compelling evidence suggesting these 5 reviews are not legitimate and may be part of a coordinated effort to harm my product’s reputation. 

Below are the key findings: 

Details of the Issue:

ASIN: ‎B0DY5JSKW5 

Marketplace: Amazon Canada

Amazon Case ID: 17654505071

Suspicious Patterns Identified: 

1- Unverified Purchases Only All 5 negative reviews are marked as “Unverified Purchase.” My product is exclusively sold on Amazon.ca and not available elsewhere, so a verified purchase is expected for a legitimate review.  

2- Timing of Reviews Four reviews were posted on April 19, 2025, and one on April 20, 2025 — an unusually tight cluster, suggesting coordinated activity rather than organic customer feedback. 

3- New Reviewer Accounts All reviewer profiles were created in 2025, with no history prior to that. This sudden influx of new accounts leaving only negative reviews raises a significant red flag. 

4- Volume of Reviews per Account Each of these new accounts has posted 15+ reviews, all within a short time frame, and all are unverified purchases. This is consistent with behavior observed in fake or malicious reviewer networks. 

5- Exclusivity of the Product As my product is sold exclusively on Amazon Canada, it is highly unlikely — if not impossible — for legitimate customers to leave reviews without purchasing. 

6- Low Return Rate: My product has a consistently low return rate — out of 1,300+ orders, only 13 were returned, which reflects a 1% return rate. This further demonstrates that customers are satisfied with the product and that the recent 1-star reviews are not reflective of actual buyer experience. In light of the above,

I respectfully request the following: Immediate investigation into the accounts that left these 1-star reviews. Removal of the 5 illegitimate reviews, as they violate Amazon’s community guidelines on review authenticity. Preventative action against these accounts if found to be in violation of Amazon policies. I appreciate your attention to this matter.

I am confident that upon review, the evidence will clearly show that these reviews are not from genuine customers and are damaging the trust and integrity of the Amazon marketplace. 

Please let me know if any further documentation or proof is required on my part.

I am happy to cooperate fully. Below are links to the 5, 1 star unverified purchase fake reviews.

Thank you

When I try to add new products under our own brand with our valid UPC codes I am getting this error message

"8541: The value 'Herbies' specified cannot be used as it conflicts with the value 'SPower.Tee' for ASIN 'B07TB5DR1S' in the Amazon catalogue. If this is ASIN 'B07TB5DR1S', update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc.)."

However I can not find this listing in the Amazon catalogue and our UPC codes should not be identifying as any other products unless someone has used them incorrectly. Could someone please help me out.