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Seller_WIFV02H2XUFgS
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Hey Amazon Forums Community

Having FBA shipment headaches? We feel you! That's why we're hosting a special "Ask Amazon" session about all things FBA shipments.

👉 When: May 30, 2025

⏰ Time: 7 AM - 4 PM ET

What's in it for you?

• Real answers from actual FBA experts (no chatbots, promise! 😉)

• Tips and tricks for smoother shipments

• Solutions for those "help, my inventory is lost!" situations

• Straight talk about storage fees and limits

• Peak season planning advice

How to join: Just drop your questions in the thread! Super simple. Our team will be responding throughout the day.

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

🗓️ Save the Date.

Set those reminders now! Add to your calendar:Ask Amazon, May 30, 2025

Christine

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Seller_1K8XZJM5AdQEC
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FBA Inventory Removal issue
by Seller_1K8XZJM5AdQEC
Amazon replied

I am trying to remove some inventory from FBA to be returned to my address but shortly after placing the Removal order it is cancelled.

I reached out to Amazon support and they told me to try again in a few days which I did but it was the same thing.

Why is this happening? I've removed inventory in the past and had no issues.

How am I supposed to get this inventory removed?

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Seller_7C6V1DTTdbXWG
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Will Amazon remove the Digital Services Fee?
by Seller_7C6V1DTTdbXWG

Amazon has been charging us sellers the digital services fee since October 2024. Now that the Canadian government is cancelling the DST tax, has anyone heard from Amazon as to whether they will remove this fee from our sales?

I can't imagine Amazon will refund the money they've been collecting from us for the last 9 months, but does anyone know when they will remove this charge from each item sold?

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Seller_neuHQZWgcGHig
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Hello @Seller_WIFV02H2XUFgS

We’ve been attempting to place removal orders, but unfortunately, every single one has been automatically cancelled by the system without explanation.

Despite creating multiple cases, we have yet to receive a definitive resolution. The situation is critical, as we have seasonal inventory that needs to be cleared, and stranded units are beginning to negatively impact our IPI performance.

One of the pending cases currently under review by the leadership team is:

Case ID: 17808203831

However, we have not received any updates yet.

We would greatly appreciate it if you could look into this matter and help expedite a resolution.

Thank you for your support.

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Seller_h1UZHZwuN3YRw
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Request to Update Company Registration Number
by Seller_h1UZHZwuN3YRw
Amazon replied

I would like to request a correction to the Company Registration Number associated with my seller account. By mistake, I entered my Business Number instead of the correct Company Registration Number (Registry ID).The correct number as shown on the Certificate of Registration, which I have already uploaded to my account.Unfortunately, I am unable to update this number manually on the platform. Could you please assist me in correcting this information?Thank you for your time and support.

Case ID: 17986490951

-

I’ve been getting a bunch of messages saying someone’s looking into my issue, but it’s been a while now and I haven’t heard anything back. Do you think closing and reopening my store account might help? Every day that goes by is costing me both my time and money, and I’m starting to get really frustrated. Thanks a bunch!

Somebody please assist!

@Seller_7I1InA30aApWy

@Seller_vtQxROP6UNr1O

@Seller_VLOxBfLBgpoOh

@Seller_p6OFPTiQ65IG6

@Seller_WIFV02H2XUFgS

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Seller_kfBnhmHagzZP4
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Generic Listing
by Seller_kfBnhmHagzZP4
Amazon replied

We are a book reseller where we resell branded books and especially textbooks. However, recently there is another reseller who is setting up new listings for new versions of textbooks as generic. Amazon does not let me sell on these listings, nor does it let me create my own new listing. In some cases we have already purchased inventory and now we cannot sell it. Meanwhile the seller in question has blocked any and all competition and is I'm sure milking the sales. I've tried reporting a violation with Amazon, but have heard nothing back. I'm wondering if there is any other way to get this resolved. I estimate this reseller has done this for at least 20 or 30 products where now nobody else can sell in competition with them. I'm shocked that Amazon just lets this happen and how difficult it is to get a resolution. In my first conversation with Amazon, the rep basically tried to show me workarounds on how I can actually try and create my own listing of that same textbook. The workarounds did not work and I also am a bit appalled that they didn't take any issue with what was unethically being done by another seller.

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Seller_2r4t8N5QxtxV7
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Missing Inventory and scripted responses
by Seller_2r4t8N5QxtxV7

Since April 2025, I’ve opened multiple cases regarding the missing inventory, yet the issue remains unresolved. Unfortunately, support continues to close tickets with generic, scripted responses—without any meaningful investigation or action. On several occasions, I’ve had to follow up multiple times on the same case just to get minimal movement.

Frankly, the level of effort and ownership demonstrated so far has been extremely disappointing. Most recently, I was forced to reopen the ticket yet again because it was prematurely closed despite the issue not being resolved. This is now the third time I’ve had to respond to the same matter.

I am asking again that this issue be escalated to someone who is capable, knowledgeable, and willing to take full ownership. I need a clear explanation of what happened to the missing units and a resolution, not another dismissal. Please treat this matter with the seriousness and urgency it warrants.

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Seller_KG7r9MNq3Flme
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Dear Amazon Canada Team and Fellow Sellers,

This is a follow-up to my previous post, where I highlighted global examples of A-to-Z Guarantee abuse. Today, I want to bring your attention to a real, recent case that directly affected me as a seller on Amazon Canada — and it’s one that perfectly illustrates how the system is currently being exploited with zero consequences for the buyer.

Let me first acknowledge what was said before:

If you decide to approve an A-to-Z claim because a product was dispatched late from the warehouse, fine — I accept that.

But here's what I want to ask, sincerely:

👉 How do you justify approving 4 separate A-to-Z claims by the same buyer — even when

All products were delivered on time,

Every single order has delivery confirmation with photo proof,

The customer never returned the products,

And some deliveries happened even earlier than the expected dates?

Here’s the full summary of the orders:

📦 Order ID: 702-1592493-1439410

Expected Delivery: June 10–13

B0D6GXDQQJ: Delivered on June 13

B0D6H1NFGC: Delivered on June 11

📦 Order ID: 702-3145706-0645000

Expected Delivery: June 13–18

B07DHXSKR8: Delivered on June 14

B07DJ5V8WG: Delivered on June 8 (!!)

📦 Order ID: 702-9814974-0757800

Expected Delivery: June 12–16

B0D6GZFWX6 (x2): Delivered on June 15

Each delivery is backed by tracking and photo proof, all of which I’ve attached as evidence.

Now here’s what happened:

This customer first opened 6 return requests, then moved on to open 4 separate A-to-Z claims, all within a short span. Two of these claims have already been approved despite full delivery proof, and another one was just approved today, even though Amazon acknowledged it was delivered on time.

Let me repeat:

📌 Amazon has literally told me: “Yes, the item was delivered on time… but we still approved the claim.”

Meanwhile, the customer still holds the products, and I received no return — only loss.

Total amount lost: $1,264.90 CAD

Two more A-to-Z claims are currently pending — and based on past experience, I know what’s next:

The customer will wait a few days, reopen the rejected claims with a different excuse (often “item not received”), and get them approved again.

This is a known pattern. I’ve seen it before.

And despite showing proof, I — the actual seller who worked, shipped, and communicated transparently — am left completely unprotected.

So I ask again:

If one buyer can claim four full refunds with no evidence, while keeping all the items, and I as a seller lose my entire month’s profit — why am I doing all this work? Am I the fool here?

While I run a real operation — managing staff, a warehouse, packaging, and carrier agreements — someone sitting behind a screen gets more money than me just by clicking a button. And Amazon allows it.

Let me be clear. If Amazon continues to ignore this and protect this kind of abuse:

📢 Then I’ll also start buying from other sellers on Amazon Canada, open A-to-Z claims, get free products, and build my own inventory at no cost.

I won’t sell them back on Amazon — I’ll do it elsewhere.

And to every honest seller reading this: I’m truly sorry — but if Amazon won’t protect us, what choice do we have?

I don’t want to do this. But if you punish the honest and reward the dishonest, this system simply cannot survive.

I hope this message gets through to someone who truly cares.

Sincerely,

A seller who just wants fairness — not favors.

Note: Due to the 5-image upload limit, the visuals showing the spammy return and A-to-Z requests, along with the expected delivery dates, have been added in the reply section below this post.

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Seller_opC3mc7rEdRXf
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Researching Lost Items
by Seller_opC3mc7rEdRXf
Amazon replied

Hello, I am trying to find the date when my items were sent from one FBA warehouse to another. I know it was sometime in April.

When the transfer took place, 2 of my items went missing and they are listed as 'Researching' on the manage inventory page. I assume they are permanently lost.

If so when will I be reimbursed for them? & Where can I find the date of the transfer between the two warehouses?

I read online that after approx. 60 days you should be reimbursed for lost items that haven't been found. If that is the case, mine have exceeded that time. Thanks for any help.

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Seller_OEXTZlrEJxOck
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The BEST Prime Day Strategy
by Seller_OEXTZlrEJxOck

Zero ad spend, zero coupons or deals, zero price manipulation. Its Prime Day for Amazon, not for small sellers. Let them fight it out for the click that won't convert.

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Seller_vW3l7M6oLYiHv
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How to prevent and appeal an A-to-Z Claim
by Seller_vW3l7M6oLYiHv

📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

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