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Seller_WIFV02H2XUFgS
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🚨Upcoming ASK AMAZON: FBA Shipment Challenges - Expert Solutions! 🚨
by Seller_WIFV02H2XUFgS
Amazon replied

Hey Amazon Forums Community

Having FBA shipment headaches? We feel you! That's why we're hosting a special "Ask Amazon" session about all things FBA shipments.

👉 When: May 30, 2025

⏰ Time: 7 AM - 4 PM ET

What's in it for you?

• Real answers from actual FBA experts (no chatbots, promise! 😉)

• Tips and tricks for smoother shipments

• Solutions for those "help, my inventory is lost!" situations

• Straight talk about storage fees and limits

• Peak season planning advice

How to join: Just drop your questions in the thread! Super simple. Our team will be responding throughout the day.

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

🗓️ Save the Date.

Set those reminders now! Add to your calendar:Ask Amazon, May 30, 2025

Christine

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No Updates After Providing Invoices and Documentation
by Seller_xs5yIXb06NKQk
Amazon replied

Hello Everyone,

I am reaching out for help regarding ASIN B0CTLN3D6L. My appeal has been rejected automatically several times,

Even though I have already submitted all requested documentation through the case system. Here’s what I have provided so far:

Two separate invoices from my suppliers

Proforma invoice from the manufacturer

Tracking information showing supply chain and delivery

All documents were uploaded as requested via Seller Central

Despite providing all this information, I have not received any updates or feedback from the performance team, and my listing is still removed. Account Health Support mentioned that the ticket was forwarded to the appropriate team, but it’s been over a month with no progress or status change.

Has anyone experienced similar delays or issues? Is there anything else I should provide or another way to escalate the case? Any advice or assistance from other sellers or moderators would be greatly appreciated.

Thank you in advance for your support.

Best regards,

Burcin C.

ARAS STORE USA

[Moderator Edit: removed personal information]

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Seller_AtKV5UULjYe34
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My entire FBA shipment is missing. Amazon ignore my concern.
by Seller_AtKV5UULjYe34
Amazon replied

My shipment is missing with Amazon partnered carrier.

Shipment ID is FBA18W0WS8CT. And I have created a case and Amazon seller support would not respond to my case.

Can someone help?

Case ID is 17743486601

@Seller_j9Bd91CW3ZVpr @Seller_p6OFPTiQ65IG6 @Seller_vtQxROP6UNr1O @Seller_vW3l7M6oLYiHv @Seller_7I1InA30aApWy @Seller_CnfW62x6yxvJw @Seller_Udi0JNbTrsmUV @Seller_WIFV02H2XUFgS @Seller_VLOxBfLBgpoOh

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Customers purchasing digital delivery products often opt out of seller communication, restricting the delivery of the products & follow-up in relation to it.
by Seller_XVdaDbjgBlq3M

Many buyers of digitally delivered products opt out of seller communication, making it impossible to share delivery instructions or resolve post-purchase concerns.

These same buyers often raise complaints like “product not delivered,” while sellers are left unsupported, and Amazon cites buyer policy as the reason.

This is especially unfair when listings clearly state that delivery is via digital message.

If communication is blocked, how is the product supposed to reach the buyer?

We urge Amazon to review this policy for digital goods, as it directly impacts fulfillment and seller accountability.

A basic safeguard here could prevent unnecessary disputes and help protect genuine sellers.

A basic understanding of how digital delivery works should be sufficient to recognize this issue.

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Customer unable to remove 1-star review entered in error
by Seller_3yVIo0YUmsk4l

I'm reaching out regarding a 1-star seller feedback left on order 701-4558735-8433065, in which the buyer criticized a delay in refund processing. However, the refund had already been processed and was simply pending through Amazon's internal system at the time.

The customer has since reached out via chat on two separate occasions, confirming that they now understand the situation and would like to either update the rating to 5 stars or remove it entirely. Unfortunately, they are unable to do so because the feedback link appears to be broken or non-functional on their end.

As this feedback is factually inaccurate and is negatively impacting my ODR, I kindly request that one of the MODs review and remove it from the account per the customer's request.

Thank you in advance for your help.

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Inaccurate Product dimensions at FBA
by Seller_meIuorLHTvu6M

Hi, I am hoping someone from Amazon seller support could assist.

I am trying to get my product re-measured at fulfilment centre for one of my SKU.

They keep coming back with an historic measurement on file. I have mentioned multiple times in the chat support that I have reduced my product packaging size & provided details of the new size.

  • length: 12.1 cm
  • width: 9 cm
  • height: 1.2cm
  • weight: 0.08 kg

Kindly assist in getting my product measurements accurate.

please find the case ID here: 18135821691

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High pricing errors and seller support incompetence
by Seller_6jjGrDtOoqPUF

I am SO sick of fighting Amazon on potential high pricing errors. My pricing is fair. I send evidence. I explain why. In this case a hard to find hair item I'm selling for $40. Seller support is so lazy and never ever does their jobs, just sends the notice to change my price. I have to reopen and escalate over and over x 10 or more times for someone to actually spend 2 minutes reading my supporting documents or that have any common sense or competence.

It's infuriating that I have to beg to make a $5 profit off an item that Amazon takes $12-15 of the sale

Is there a secret to making the seller support do their jobs or is their job to say no and only no? I have at least 10 more pricing errors and know it will take up literally 20 hours of my time because no one at Amazon will listen to reason. What can I do??

Case ID: 18137548751

Case ID: 18156594251

Amazon, hello??

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Amazon Lost 22 Units – Reimbursement Denied with No Proof. Same Copy-Paste Reply Every Time. URGENT: Shipment FBA18WPGJPGY | THEFT BY AMAZON!
by Seller_NisHUiyIsFlsW

Amazon lost 22 units from my FBA shipment and continues to deny reimbursement with zero actual evidence, while ignoring my responses and sending the same copy-paste rejection over and over.

Case ID: 17936580361

FBA Shipment ID: FBA18WPGJPGY

ASIN: B0851QQ398

FNSKU: X004N3F0I3

Total units shipped: 75

Total units received: 53

Total units missing: 22

Reimbursement status: Denied

I shipped 75 units of ASIN B0851QQ398 — packed in 25 sealed boxes, 3 units per box. Each unit weighs 5.65 kg. Each shipping label clearly shows a declared weight of 17 kg per box, which perfectly matches 3 units plus packaging. I attached the full shipping label PDF as proof that all 75 units were shipped.

Every single unit was labeled with FNSKU X004N3F0I3, exactly as listed in the shipping plan. There were no incorrect ASINs, no missing labels, and no scanning issues. Everything was correct.

Instead of reviewing any of the evidence I submitted, I keep getting the same vague response, copy-pasted every time:

“My name is [Insert Name], I am part of the leadership team. I have reviewed the investigation for shipment ID: FBA18WPGJPGY and found it to be accurate.

We are denying your reimbursement claim for the following units because we received an unexpected item when compared to your shipping plan. This was caused by sending items with the wrong UPC, or items having missing or incorrect labels:

Expected FNSKU X004N3F0I3/22 arrived as ASIN B0851QQ398.”

That explanation makes no sense. ASIN B0851QQ398 is the correct ASIN. It is directly tied to FNSKU X004N3F0I3. They are the same product. There is no mismatch. And yet Amazon has provided no photos, no receiving logs, and no documentation whatsoever to support the denial.

I have followed up repeatedly in the case with clear, detailed explanations. I’ve included the correct invoices and full shipping label files showing the package weights. Still, I receive no real response — just the same scripted message, case closed.

This is not just about 22 units. It’s about accountability. It’s about Amazon shifting responsibility for internal errors onto sellers, and refusing to acknowledge clear proof when it’s provided.

I am demanding a full reimbursement for the 22 units that were lost or mishandled at the fulfillment center, and a proper escalation to someone who will actually investigate this — not just rubber-stamp the denial.

This needs to be fixed. This is fraud. Each unit cost me $74.25 — that’s $1,633.50 in inventory gone with no explanation and no resolution.

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Amazon could not fulfill my removal order for 7months
by Seller_K2TFlyybO4Ofg

Hi all, please who else is in my situation. I placed a removal order since January and still stuck with. They kept playing games of deactivating my account for no reason and continual charges on my account. Pls note that I am a new seller and I thought FBA would be helpful which wasnt the case. Then I asked for removal and nothing. Called in, chats, emails and even video call at a point on account deactivation which led to restoration of my account. Only for it to be deactivated within 2 weeks thereabout. There is no issue on my account health asides i have not had a single sale. How can i just get my products back or could it be they are lost and Amazon has resorted to playing games?

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Refund request for unused subscription
by Seller_0W6FjQATgbTyS

Hello, I paid for the Amazon Seller subscription in Canada, but I did not use the account. I did not publish any products or add my bank information. I am requesting a refund for the amount charged since I did not use the service. Thank you for your attention.

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Urgent Assistance Needed – Account Health at Risk Due to Delayed Amazon Responses
by Seller_xs5yIXb06NKQk
Amazon replied

Hello Amazon Seller Community,

I am reaching out urgently for assistance or advice regarding an ongoing issue severely affecting my Account Health. I have been selling on Amazon for over two years, but recently received notifications about product safety complaints that have significantly impacted my Account Health Rating. Amazon has notified me that my account faces deactivation within the next 72 hours.

Despite promptly submitting all required responses and documentation multiple times, my cases continue to remain unresolved, marked as "Work in progress," without a clear response or resolution from Amazon's internal teams. For example, regarding ASIN B00KOLB2V6, Amazon acknowledged receipt of my documents but has yet to provide a definitive resolution, and my account remains at risk.

Case Details:

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 2025

I have proactively complied with all requests, provided clear documentation, and adhered to all policies. However, the delay in receiving an actionable response is jeopardizing my business.

Has anyone experienced similar delays or issues with unresolved Account Health cases, and if so, how did you effectively expedite resolution with Amazon? Any guidance or direct contact recommendations would be greatly appreciated.

Thank you in advance for your support and advice.

Best regards,

Burcin Cikinci

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