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Seller_WIFV02H2XUFgS
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🚨Upcoming ASK AMAZON: FBA Shipment Challenges - Expert Solutions! 🚨
by Seller_WIFV02H2XUFgS
Amazon replied

Hey Amazon Forums Community

Having FBA shipment headaches? We feel you! That's why we're hosting a special "Ask Amazon" session about all things FBA shipments.

👉 When: May 30, 2025

⏰ Time: 7 AM - 4 PM ET

What's in it for you?

• Real answers from actual FBA experts (no chatbots, promise! 😉)

• Tips and tricks for smoother shipments

• Solutions for those "help, my inventory is lost!" situations

• Straight talk about storage fees and limits

• Peak season planning advice

How to join: Just drop your questions in the thread! Super simple. Our team will be responding throughout the day.

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

🗓️ Save the Date.

Set those reminders now! Add to your calendar:Ask Amazon, May 30, 2025

Christine

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Seller_99fs1cBPBtjcy
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A customer keeps placing orders for the same items and then cancelling them
by Seller_99fs1cBPBtjcy
Amazon replied

A customer keeps placing orders for the same items and then cancelling or closing them within a few days or weeks. Will this affect my listing? If so, what can I do about it?

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Seller_ZGcqccQVkcvxX
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🚨Urgent: ISED team confirmed certification but ASIN remains blocked! 🚨
by Seller_ZGcqccQVkcvxX
Amazon replied

@Amazon_CA @Seller_Compliance @AccountHealth

• April 19 -May 30: $0 (Blocked)

• Case ID: [17440002161] [17535002011]

• Total loss: CAD 30000. Need HUMAN review NOW!

Despite submitting complete ISED compliance documentation—including the official certification number, including IC ID and HVIN number, and the ISED approval email—Amazon continues to reject my appeals with generic responses. Each time I request specific guidance, I receive the same automated reply stating my product cannot be reinstated, without addressing the evidence provided. This is causing significant financial harm ( Total loss: CAD 30000), and I urgently need a senior specialist to intervene and resolve this matter properly.

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Seller_efz8JMxB5BQK0
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FBM Deactivated Due to Low VTR%
by Seller_efz8JMxB5BQK0

Hi @Seller_WIFV02H2XUFgS@Emet_Amazon,

My 'Fulfillment by Merchant' option was recently deactivated in the Drugstore category due to low VTR %.

I exported the report from Amazon page to see what shipments were deemed invalid, I realize that the tracking IDs that were flagged by Amazon as "invalid" are actually fully traceable in the carrier's website. In addition, the carrier I used is "Sendle", which is integrated in the Amazon platform.

When I called the Account Health department (twice), none of the representatives could provide the reasons, and they advised to submit an appeal.

All appeals that I submitted got rejected with no clear explanations, and Amazon once again kept sending generic AI responses.

Would you please help me to investigate this issue as well? If there are no concerns, it would be greatly helpful if you could escalate this issue to the appropriate teams.

Once again, I appreciate your help - please let me know.

-Danny

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Seller_aKjpvLf9GNkXt
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Amazon no longer accepts Sendle tracking information - how to fix this
by Seller_aKjpvLf9GNkXt

Hi, we switched to Sendle with the last Canada Post strike in November 2024, and we are very happy with speed and shipping rates.

Amazon always recognized Sendle tracking information as valid.

This has changed. All of a sudden, our VTR tanked from 99% to 50% within a few days, because Amazon does no longer classify Sendle tracking information as "valid".

Does someone else sees the same problem, or is it only us?

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7 replies
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Seller_BHzDHNRTAAtBG
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Business information/commercial information authentication
by Seller_BHzDHNRTAAtBG

Hello, Seller Support Team: The verification information, business information and beneficiary information of the Amazon Canada website have been submitted for more than 20 days, but they have been displayed continuously (your request is under review, please wait a moment.) This has led to restrictions on Amazon's sales services. It is hoped that the review can be accelerated. thank you.

I also submitted a new problem to the account support team, There was a reply saying it was under review, but there has been no change so far. I don't know what to do. Could you help me?

It's been over 20 days now, but access to the sales account is still restricted. The personal information section still shows that it is under review. @Seller_WIFV02H2XUFgS

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Seller_FW5bUYayOLeeb
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My Cosmetic Product (ASIN B0032FSDOA) Keeps Getting Rejected – Even with Health Canada Approval
by Seller_FW5bUYayOLeeb
Amazon replied

Hi,

I’m having a hard time getting my product reinstated on Amazon.ca and wondering if anyone here has dealt with something similar.

The product is Regenepure DR Shampoo (ASIN: B0032FSDOA). It’s a cosmetic, not a drug or health product. I’ve submitted the official Cosmetic Notification Form (CNF) from Health Canada that shows it’s registered as a cosmetic (cosmetic number: 03326543).

It doesn't make any claims like “treating hair loss” or “stimulating growth.” The listing just talks about gentle cleansing and daily use. I’ve also made sure:

  • The packaging is bilingual (English and French)
  • The full ingredient list is on the label
  • All content is cosmetic-only (no medical or health claims)
  • The CNF and product label images are uploaded

But Amazon keeps rejecting the appeal, saying I need to upload a DIN or NPN. Since it’s a cosmetic, it doesn’t have or need a DIN/NPN. I’ve already explained that and provided proof, but the responses feel automated and don’t address what I’ve submitted.

Has anyone had success resolving something like this? Is there a way to escalate it or speak to someone who will actually look at the documents?

Thanks in advance.

@Seller_l3eCP9f1PtJXC @Seller_8hQgfj6OVZYse @Seller_RsATYbG9XP0HP @Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_l7Jtck9jxnEA0 @Seller_4GjtS9k0cnHHv @Seller_khUF6HPR2AHxu @Seller_7e4TizkSOVtBf @Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej @Seller_1KYLYkgAlu4xX @Seller_F4AbbFj6ovBk3 @Seller_FJwyF3iu5qxUY @Seller_RTAKHeZqlPLvF @Seller_QYS7Alex1XIw4 @Seller_PIHyltK09pbl3 @Seller_WIFV02H2XUFgS

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Seller_aKjpvLf9GNkXt
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again: arbitrary category changes leading to overpaid referral fees
by Seller_aKjpvLf9GNkXt

In the 9 years we are selling on Amazon, we corrected wrong categories or browse nodes about once a year using file upload.

It doesn't work anymore.

Many items are again pushed into wrong categories only for Amazon to cash higher referral fees. Electronic parts like internal computer components (8% fee) are now under "home improvement", a 15% category. Item type changes or category updated attempted by inventory file uploads do nothing.

When I contacted seller support, they ask me for ONE specific ASIN at the time, and which category I want to move it into. Then they open a ticket for their "internal team" and after a day or 2, I get either approval or a refection message.

But in the meantime, hundreds of our products are in wrong categories, and always (what a funny circumstance) in categories with higher referral fees.

Did someone figure out how to stop Amazon from doing this? And how to bulk-update categories for good?

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Seller_xVHa0EwMCkMEj
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Why did Amazon give me a signed receipt but not acknowledge receipt of the shipment and not compensate me even though the shipment was closed and lost
by Seller_xVHa0EwMCkMEj
Amazon replied

My two Canadian shipments, YOW3, lost 168+78+162pcs goods, are high value products, then the shipment expired and closed, the carrier gave me a signed receipt, but apply for a shipment discrepancy investigation to get the reply is that Amazon did not receive these goods, let us go to find the carrier to compensate for the problem is that if the goods have not been received, so the signing of the receipt of the role of what is it? What is the basis for us to apply for compensation in the future? Amazon also said that the receipt can only be used as a basis for the production of this shipment, what is the guarantee that we will sellers ship to the Amazon warehouse? Please Amazon give me a reasonable explanation @jeff

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2 replies
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Seller_JwJxr0bCYYqHb
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FBA keeps marking ASIN's as defective for no reason.
by Seller_JwJxr0bCYYqHb
Amazon replied

Last week I sent in a shipment, three ASIN's with multiple quantity. They were all in perfect condition. They are toys, nothing to expire etc. Yet they immediatly are all marked as defective and put in my unfullfillable inventory.

No one at Amazon support will help me, they just tell me to create a removal order etc. I don't want to have that happen. They will just stick return labels all over them, mail them back to me without a box, shipping labels right on the item and totally ruin them, making them unsellable.

This is not the first time this has happened to me. Last week I was told underwear is "Expired" I told them over and over that clothing cannot expire, yet they won't help me.

I hate what Seller Support has become.

2 votes
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8 replies
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Seller_GbMWG2eqCWbpU
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Is Sendle an Integrated Partner ? As till May Sendle is accepted as carrier partner . But without any notice Amazon removed it and is dropped our VTR and affected our performance . We are contacting supprt team from month , only automated reply .
by Seller_GbMWG2eqCWbpU

As till May Sendle is accepted as carrier partner . But without any notice Amazon removed it and is dropped our VTR and affected our performance . We are contacting support team from month , only automated reply is generated . when system changes no communication was uploaded by Amazon team .

Sendle also show is is an integrated partner on website

Pls confirm

1 vote
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1 reply
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