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Seller_kCnliGnWt3LVr
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@Daryl_Amazon @Jurgen_Amazon @Ricardo_Amazon @Christine_Amazon

Hi Daryl, Jurgen, Ricardo, Christine

The official topic of Canada Post Strike (Feedback Removal Request) has been locked, so we are making a request here as suggested.

Could you please remove this feedback from our account?

Orders sent through sunyou Express are usually sent through Canada Post, but due to the Canada Post Strike, they have not reached customers.

Order number: 702-9186695-5433830

Feedback: have not received these yet

Submission date: 2025/01/26

Case number: 17104091661

Order number: 702-8589833-7542637

Feedback: I did not receive the package

Submission date: 2025/01/21

Case number: 17233466831

Order number: 701-9035178-1562612

Feedback: I did not receive the package

Submission date: 2025/01/21

Case number: 17074362081

Order number: 702-4692144-2460219

Feedback: It took over 2 months

Submission date: 2025/01/17

Case number: 17056717951

Order number: 701-5369839-7401807

Feedback: I still have not received this order. If this order is lost please send replacement to me. It's over 30 days late.

Submission date: 2025/01/02

Case number: 17103965681

Order number: 702-8929565-7161863

Feedback: Never received the parcel

Submission date: 2024/12/26

Case number: 17315796111

Order number: 701-5021707-2446664

Feedback: Did not recive . No presant for my son.

Submission date: 2024/12/22

Case number: 16891829611

Order number: 702-5225535-7602612

Feedback: Jai toujours rien recu

Submission date: 2024/12/12

Case number: 16834663031

Order number: 702-2090060-1773843

Feedback: More than a month I want money back

Submission date: 2024/12/12

Case number: 16834648661

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Seller_8t8Smn6tgECcx
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Dear Amazon Support Team,

Due to the Canada Post strike, shipping was severely delayed. To avoid delays, I attempted to switch carriers, but the package still arrived late. The customer left a 1-star negative feedback before receiving the item, expressing dissatisfaction. I proactively addressed the issue (Case ID: 17020074121), and the customer was satisfied with the resolution, agreeing to remove the feedback. However, they mentioned being unable to locate the option to delete it and have since been unresponsive.

As a seller committed to customer satisfaction, this feedback has significantly impacted my store. I kindly request your assistance in reviewing and removing this feedback, as it stems from circumstances beyond my control. Thank you for your support!

Best regards

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Seller_PvunyCQQFBOX7
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Lost Shipment on YHM1
by Seller_PvunyCQQFBOX7
Amazon replied

hello,

FBA18MCG2C23

I sent this shipment to amazon warehouses via Fedex on November 27. Although this shipment was delivered, the parcel has not been checked-in yet and I am completely sure that it is lost.

I contacted the support team about this issue and provided them with the proof of delivery, proof of shipment and the invoices for the products in the shipment. Not only did I not get any response to the support request I opened, but they also asked me to upload the documents again in my second support request. Do I have to upload documents from one place to another all the time? There has been a missing shipment, money and time for months. Who exactly will I get support from? I am writing the Case ID where I uploaded the documents below, you can check it from there. I would be glad if you could help me.

CASE ID: 17123302261

@Seller_vtQxROP6UNr1O

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Seller_nt9X7GoCkqXGB
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What is a self-attestation document?
by Seller_nt9X7GoCkqXGB
Amazon replied

Greetings Sellers!

As part of new identification requirements for Amazon.ca sellers, we will require Self-Attestation documents from business sellers to help us verify your business information.

A self-attestation document clarifies the ownership structure of your business. Please reference a sample of a self-attestation document below:

Review the following checklist to ensure your self-attestation document meets each of the following requirements:

  • Printed on company letterhead or includes company logo
  • Stamped with a company stamp
  • Includes the business entity name
  • Details the entire business ownership structure, including all parent companies, beneficial owners, directors, and trustees
  • Includes ownership percentages for all owners
  • Includes full names birth dates for all individuals
  • Includes the Business Registration number and Country
  • Signed by a legal representative (e.g., CEO or Beneficiary owner/director/trustee)
  • Be dated within the last 180 days

My business has a parent company, what should my self-attestation document include?

If your business has a parent company, the self-attestation document must also meet the following additional requirements (in addition to the requirements above):

  • Include anyone owning more than 25% of shares, voting rights, or ownership interests
  • Include Companies owning more than 25% of shares, voting rights, or ownership interests
  • Ensure that all listed companies in the document are active

My business has no beneficial owners with 25% or more ownership of the business, what should my self-attestation document include?

If there are no beneficial owners with 25% or more ownership of the business, your self-attestation should identify one of the following:

  • An individual who controls the company
  • Any individual who holds the position of a senior manager official, such as the Chief Executive Officer (CEO), Chief Financial Officer (CFO), Director, or President

How is the beneficial owner/director/trustee defined?

A beneficial owner/director/trustee is a natural person who directly or indirectly owns more than 25% of the shares or voting rights of the business, or that owns the business via other means.

The following questions can help you determine the person who controls the company:

  • Are there individuals who de facto control the company, directly or indirectly?
  • Are there individuals who have the power to appoint or remove members of administrative, management or supervisory bodies, directly or indirectly?
  • Are there individuals who are responsible for key managerial decisions, directly or indirectly?
  • Are there individuals who can use all or part of the assets of the company

If you cannot identify the beneficial owners of your business, you may want to seek independent legal advice.

Why is Amazon.ca requiring this document?

To comply with Canadian law, Amazon Canada needs to verify your business and personal information before you can receive proceeds from your Amazon.ca sales. This process helps us comply with Canadian laws and protect and maintain trust with our customers. In 2025, we have updated the list of information and documentation required to sell on Amazon.ca to adhere to Canadian Know Your Customer regulation updates. You can learn more about these updates here.

Help Resources

For more information on the self-attestation document and other information requirements, go to Information required to sell on Amazon.

If you have additional questions, contact Selling Partner Support.

If you have a Professional Selling Account, the Account Health Support team is also available 7 days a week to address your concerns in detail. Contact an account health specialist through the Contact Us link on your Account Health dashboard.

Wishing you all the best,

LeviDylan

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Seller_xb78BEX9VbF1y
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Hey everyone,

I’m dealing with a frustrating FBA inventory issue, and I’m wondering if anyone has faced something similar or has advice on how to escalate this.

I shipped 168 units of my product (one ASIN) in two boxes to the YYC4 warehouse. Both boxes were delivered and weighed 16 kg (35 lbs) each, which aligns with my shipment contents since each unit is 0.5 lbs. However, Amazon is claiming I only sent 38 units—which makes zero sense from a weight and shipping perspective. Why would I send two boxes for just 38 small units when I could have fit them all in one? Plus, I paid for shipping at 16 kg per box, which wouldn’t add up if I had only shipped a fraction of my inventory.

To make matters worse, my inventory ledger (screenshot below) showed 90 units available for sale at one point, proving that Amazon received and processed nearly 100 units. How is it possible for them to now say I was missing 100/138 units when their own system showed 90 units in stock at one point? If the shipment was short from the start, that number wouldn’t be there at all.

I disputed this, but Amazon denied my claim, stating there were “no discrepancies.” They also told me to open a “Missing From Inbound” case instead, which doesn’t make sense because the issue isn’t just about a transfer error—it’s that they acknowledged receiving 90 units and then somehow lost them.

Has anyone successfully fought a case like this? How can Amazon claim 100 units were missing from the beginning when their system clearly shows that a large portion of them were received? Very frustrated with Amazon. Any advice on how to escalate this would be appreciated.

Thanks in advance!

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Seller_AoExwlJwneyxw
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701-5487437-1035418
by Seller_AoExwlJwneyxw
Amazon replied

Dear Amazon Team,

I kindly request that someone investigate this customer review. The customer wished to return a used item, which we authorized and provided a prepaid shipping label for. However, the customer was displeased with the fact that a restocking fee would be applied if the item was returned in used condition and was not defective, as per Amazon.ca's return policy. Instead of returning the item, they left a one-star review, which has negatively affected our ODR.

Would it be possible for Amazon.ca to consider changes that would prevent sellers from being taken advantage of by buyers in such situations?

Thank you for your time and attention to this matter.

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Seller_x9McasaIhnl5P
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Hello @Roberto_Amazon @Daryl_Amazon @Lucre_Amzn @Jurgen_Amazon

I am writing as a concerned (and quite frustrated) seller who has witnessed blatant manipulation of product reviews through illegitimate variation groupings by another seller. This dishonest practice not only misleads customers but also creates an unfair competitive advantage for unscrupulous sellers. I’ve attempted to report this issue multiple times (Case IDs: 17306344811, 17294405411, 17283861191, 17275144981), yet the same automated response states that Amazon “does not see a violation.”

ASINs Involved in the Fake Variation

  1. B07Z7HGH94 – Cartridge Replacement for Brother TN760
  2. B0B9BQWXKL – Cartridge Replacement for HP 201X
  3. B071VV1F2V – Cartridge Replacement for Canon 131
  4. B07XT3LHHH – Cartridge Replacement for Canon 131
  5. B08NDHQ3D4 – Cartridge Replacement for Brother TN660
  6. B0855HR86P – Cartridge Replacement for Canon 118
  7. B09MHTF3CJ – Cartridge Replacement for Brother TN850
  8. B07239S9NW – Cartridge Replacement for HP 83A

According to Amazon’s Customer Product Reviews Policies, creating a variation to manipulate reviews is strictly prohibited. Variation relationships are only allowed for products that are functionally identical and differ only in a key aspect (e.g., color or size). These eight ASINs are for different manufacturers’ printers (Brother, HP, and Canon), each compatible with completely different printer models. They are not color variations of the same item—this is clear review manipulation.

By merging these unrelated products into one “variation family,” the seller unfairly aggregates ratings and reviews, artificially boosting product stars. This practice misleads customers into believing they are purchasing a highly rated item that may have little to do with the reviews they see. It damages customer trust and disadvantages honest sellers who follow the rules.

I have repeatedly submitted detailed reports via the Report Abuse form, only to receive the same canned response stating no violation has been identified. This is perplexing given the blatant mismatch in product functionality and target use. How can products meant for totally different printer brands be considered mere “color variations”?

I ask Amazon to thoroughly investigate these eight ASINs and the seller listing them as variations.

This kind of unethical behavior should not be tolerated on a marketplace that prides itself on customer-centric values. Allowing fraudulent listings to persist only encourages further misconduct and harms the overall integrity of the Amazon platform. I strongly urge Amazon to step up, take decisive action, and prevent future abuse.

Other honest sellers, if you have encountered similar issues, please add your voice here. Only by collectively calling out these violations can we hope to maintain a fair and trustworthy marketplace.

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Seller_npiwBhHEGx9R8
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Enema Bulb
by Seller_npiwBhHEGx9R8

I want to list an Enema Bulb and it was blocked because they want a certain health certificate. I do not know how to go about it to get it health approved. This is a bulb to clean am not sure why it requires to be certified

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Seller_LBJEgggOBqgpk
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We are seller from China. Sent shipment to warehouse YHM1 on 20th, Sep 2024 and we received Amazon email that the shipment arrives Amazon on 28, Nov 2024. But the shipment was closed on 19, Dec 2024 without receiving one unit.

During the receiving period, we opened 2 cases to push them count the goods, but only receive reply that the goods is in their warehouse and need time to count, so let's wait patiently. But we have been waiting for 4 month, they still count nothing.

CASE: 16965149021, SHIPMENT: FBA18FKNSTMG

When we open case to claim, Chandrika, a member of the leadership team totally deny that they have received the goods and refuse to do any compensation, what a ridiculous excuse! Though we provided proof of delivery and Amazon notice of receiving, and other sellers shipment ID in the same truck to laterally prove that our goods was indeed sent to their warehouse .

Our listing is dead due to their fault, we already suffered much loss, but Amazon still keep silent.

I found many other sellers lost goods in YHM1, it seems the warehouse has big bugs in management.

How can we trust Amazon and send the goods to their warehouse again? It is not worth taking risk.

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Seller_1JtWN7OO6rhPF
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Amazon ran a HAZMAT evaluation on an ASIN. Typically this is not a problem. We know this item in particular is a NON DG.

We are DG approved in any case. But that's not the issue here. The item is non DG, and we submitted a MSDS from the manufacturer/brand owner, whom we work with directly. We are the official distributor in Canada.

However, Amazon sent a follow up claiming that there is a conflicting product information with the PDP. We've seen this once in the past. It was never resolved. When probed for further information, Amazon provides NO inight and instead replies with canned messages simply regurgitating the original notification email (copied below for reference):

We have determined there is conflicting product information (title, bullet points, images, or product description) within the product detail pages or with other offers for the above products. Until the conflicting information is corrected, the products will not be available for sale and you will not be able to send more units to Amazon fulfillment centers. We need you to confirm the information on the product detail page."

As was the last time we ran into this issue, for the same brand, we know that there is no conflicting information on the PDP. Amazon is mis-interepreting something. They are mistaken here. Without a reasonable response to our questions/queiries with seller support however, this remains unsolvable, as with the first time it happened. That's why we are reaching out the seller forumn community.

@Seller_JT2cdQLa0Oueg are you able to assist?

Case ID

ASINs

B00NGKIDFA

B00161JFK8 (this ASIN is the original case, and IS actually a DG, but the same issue of "conflicting information" crops up. No solution.

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