Amazon lost 22 units from my FBA shipment and continues to deny reimbursement with zero actual evidence, while ignoring my responses and sending the same copy-paste rejection over and over.
Case ID: 17936580361
FBA Shipment ID: FBA18WPGJPGY
ASIN: B0851QQ398
FNSKU: X004N3F0I3
Total units shipped: 75
Total units received: 53
Total units missing: 22
Reimbursement status: Denied
I shipped 75 units of ASIN B0851QQ398 — packed in 25 sealed boxes, 3 units per box. Each unit weighs 5.65 kg. Each shipping label clearly shows a declared weight of 17 kg per box, which perfectly matches 3 units plus packaging. I attached the full shipping label PDF as proof that all 75 units were shipped.
Every single unit was labeled with FNSKU X004N3F0I3, exactly as listed in the shipping plan. There were no incorrect ASINs, no missing labels, and no scanning issues. Everything was correct.
Instead of reviewing any of the evidence I submitted, I keep getting the same vague response, copy-pasted every time:
“My name is [Insert Name], I am part of the leadership team. I have reviewed the investigation for shipment ID: FBA18WPGJPGY and found it to be accurate.
We are denying your reimbursement claim for the following units because we received an unexpected item when compared to your shipping plan. This was caused by sending items with the wrong UPC, or items having missing or incorrect labels:
Expected FNSKU X004N3F0I3/22 arrived as ASIN B0851QQ398.”
That explanation makes no sense. ASIN B0851QQ398 is the correct ASIN. It is directly tied to FNSKU X004N3F0I3. They are the same product. There is no mismatch. And yet Amazon has provided no photos, no receiving logs, and no documentation whatsoever to support the denial.
I have followed up repeatedly in the case with clear, detailed explanations. I’ve included the correct invoices and full shipping label files showing the package weights. Still, I receive no real response — just the same scripted message, case closed.
This is not just about 22 units. It’s about accountability. It’s about Amazon shifting responsibility for internal errors onto sellers, and refusing to acknowledge clear proof when it’s provided.
I am demanding a full reimbursement for the 22 units that were lost or mishandled at the fulfillment center, and a proper escalation to someone who will actually investigate this — not just rubber-stamp the denial.
This needs to be fixed. This is fraud. Each unit cost me $74.25 — that’s $1,633.50 in inventory gone with no explanation and no resolution.