Is there a way to move inventory from AWD to Canada FBA?

Hello Amazon , we have been a reseller for many years now. And company has been in business more than 20 years. But our account is now deactivated because you could not verify our Identity. We have provided everything required including photo IDs ,bank statement, company struture, ect. But still we have not been reactivated. I spoke 2-3 times to support and was told the same thing by everyone. We can't help...You need to open up a case . We did...Now almost a month ago. And still no news. Can you please look into it and reactivate our account or at least tell us what paperwork is still required.

So we received negative feedback from product that is Amazon FBA full filled, 53 orders in 30 days, 1 refund, and now the negative feedback. Customer stated it is not the same product they purchased, it is different label and different bottle. However, the product doesn't come in bottle but in Jar, it always did came in jar, so first indication they might have left feedback for another order. Second complain from customer was that they cannot return this product as it is not returnable, we looked at the listing and order is returnable, which is another indication that customer left the feedback for another order, but tagged us.

So we contacted support explained to them, provided them invoice form Authorized Distributor that we always do in cases like that. Support responded that since product is not register in brand, they cannot remove the feedback, as it is due to Inauthentic product. I asked them if they looked at the invoice, as we believe customer left incorrect feedback for incorrect order. Nope they looked into it, and they wont remove it. So i kept asking, until he did get angry and disconnected me from chat. Probably because i asked too many same questions, and took way long of his time asking them same thing. Order # 701-7227954-2313866 case ID 17979862151

So looks like right now, trying to prove with Invoices that your product are authentic, doesn't work anymore, and the feedback doesn't make sense.

@Seller_vtQxROP6UNr1O@Seller_WIFV02H2XUFgS @Seller_j9Bd91CW3ZVpr

Hi everyone,

I'm reaching out to see if anyone else has faced a similar issue and if there's a way to get this escalated effectively.

Recently, I sent inventory to Amazon FBA, and while it shows as checked in, I noticed it's marked as stranded. Upon investigation, I found a performance notification stating that my account was deactivated due to inactivity, and I was required to upload a government-issued ID, bank statement, and other verification documents.

There was a link provided to “Reactivate Account,” but clicking on it just redirected me to the Business Information page, where it showed that everything was already verified. To be sure, I clicked on Edit Info, thinking I might be able to upload the requested documents there — but the only document fields were for Business Registration Certificate and Self Attested Declaration. I submitted these again, and the status turned to "Verified" the next day.

However, my account is still deactivated, and my inventory remains stranded.

I've opened multiple support cases, but so far, I haven't received a helpful resolution — just canned responses or redirection to the same "Reactivate Account" flow that doesn't resolve the issue.

This is impacting my business operations, and I'm stuck in a loop with no clear path to actually reactivating the account.

Can someone from the community or the Amazon team help escalate this to the Account Health/Verification/Internal teams?

Any guidance would be deeply appreciated.

Thanks in advance!

I Need Help

EVERY SINGLE removal order I have done for return since the middle of April has been cancelled - over 80 in total for hundreds of ASINS.

As well automated returns amazon attempts to send to me are also cancelled.

I have escalated this issue 12 times with no resolve and the same garbage answer that couriers are not available every time - for over 80 removal orders over 2.5 months.

CASE 18033164991 and 17840207391

removal orders cancelled:

25070216BF

2507021635

25070215YP

f75qYHn1ge

VAko80/TUN

+as15XiN/b

b8ilForGDb

2506271AMS

kvms2awjse

2506251G1J

2506251FWU

BYnppNnWm7

AikfKk5vx6

2506231NAW

2506231MNB

2506231DPV

2506231407

250620V5B

Ocsi/IDeHK

2506181LZK

2506181LD3

25061811P

2506181IHW

2506181190

2506181160

2506161L0E

2506161E7G

2506161E2G

2506161EOS

2506161DRK

2506161DOJ

CsMiKzzuc4

LMNvlo6kSg

25061114A0

2506111480

2506111410

25061112UU

25061112S4

250610WXH

250610WS8

250610T7A

W/VV+fOoFe

2506071ET8

2506071EOB

2506071ENB

2506041JGA

2506041JCC

JOCI1M1VXF

25060316V6

2506011A8K

25060118DS

mVB/OfpbH4

2505271L80

2505271L00

2505271KZ7

2505271KY8

9t6NpAxIRW

250525ZA4

250525Z8L

250525Z60

jVKjinkGri

fvB/OKzks9

2505161E9J

gMFtcD6Kr5

2505141NT2

2505141N00

2505141NM8

2505141MKE

25051210A8

2505121DJY

2505111INQ

250511115S

o/M1dooMBd

I am very frustrated and no one is even attempting to help. I have spent over 40 hours now on chats or phone with no resolution.

I see many others in the seller forums with the exact same issue so there is obviously a glitch in the system.

SOMEONE PLEASE HELP!