No Updates After Providing Invoices and Documentation
Hello Everyone,
I am reaching out for help regarding ASIN B0CTLN3D6L. My appeal has been rejected automatically several times,
Even though I have already submitted all requested documentation through the case system. Here’s what I have provided so far:
Two separate invoices from my suppliers
Proforma invoice from the manufacturer
Tracking information showing supply chain and delivery
All documents were uploaded as requested via Seller Central
Despite providing all this information, I have not received any updates or feedback from the performance team, and my listing is still removed. Account Health Support mentioned that the ticket was forwarded to the appropriate team, but it’s been over a month with no progress or status change.
Has anyone experienced similar delays or issues? Is there anything else I should provide or another way to escalate the case? Any advice or assistance from other sellers or moderators would be greatly appreciated.
Thank you in advance for your support.
Best regards,
Burcin C.
ARAS STORE USA
[Moderator Edit: removed personal information]
No Updates After Providing Invoices and Documentation
Hello Everyone,
I am reaching out for help regarding ASIN B0CTLN3D6L. My appeal has been rejected automatically several times,
Even though I have already submitted all requested documentation through the case system. Here’s what I have provided so far:
Two separate invoices from my suppliers
Proforma invoice from the manufacturer
Tracking information showing supply chain and delivery
All documents were uploaded as requested via Seller Central
Despite providing all this information, I have not received any updates or feedback from the performance team, and my listing is still removed. Account Health Support mentioned that the ticket was forwarded to the appropriate team, but it’s been over a month with no progress or status change.
Has anyone experienced similar delays or issues? Is there anything else I should provide or another way to escalate the case? Any advice or assistance from other sellers or moderators would be greatly appreciated.
Thank you in advance for your support.
Best regards,
Burcin C.
ARAS STORE USA
[Moderator Edit: removed personal information]
4 replies
Seller_7LrAV0m5llaI7
Are your suppliers wholesale distributors or the brand owner?
"Proforma" isn't accepted. You must prove ownership.
The brand owner authorization letter they issued for your company for resale.
Seller_7LrAV0m5llaI7
Post the letter here for review
Casey_Amazon
Hi @Seller_xs5yIXb06NKQk,
I am reaching out for help regarding ASIN B0CTLN3D6L. My appeal has been rejected automatically several times,
Even though I have already submitted all requested documentation through the case system. Here’s what I have provided so far:
Two separate invoices from my suppliers
Proforma invoice from the manufacturer
Tracking information showing supply chain and delivery
All documents were uploaded as requested via Seller Central
Despite providing all this information, I have not received any updates or feedback from the performance team, and my listing is still removed. Account Health Support mentioned that the ticket was forwarded to the appropriate team, but it’s been over a month with no progress or status change.
Thank you for bringing this to our attention. I can understand how not having a resolution can be frustrating and I am more than happy to assist.
To help you more effectively, could you please let me know what specific violation this ASIN (B0CTLN3D6L) is being flagged for, and when the violation occurred? With these details, I can check the status of your forwarded ticket, provide appropriate next steps, and clarify which documents would be accepted for resolution.
I look forward to your response. The seller forums community and I are here to help you.
Best,
Casey
