Welcome to Seller Forums

I want to highlight an unfair A-to-Z Guarantee claim decision on my account. Despite delivering the order exactly to the customer’s provided address and having full proof of shipment and delivery, the refund was granted to the customer unjustly. This situation causes significant harm to honest sellers like me. I urge Amazon to review these cases carefully to protect sellers’ rights and ensure fair treatment.

Hi everyone,

We’re a Canadian brand selling consumer chemical products (bathroom cleaner – non-aerosol, non-flammable, with no VOCs or ammonia). Our product complies with SOR/2001-269 (CCCR 2001) and we’ve submitted the following documents:

Bilingual Safety Data Sheet (SDS) in EN/FR with CCCR hazard labeling

A detailed Certificate of Conformity, referencing CCCR 2001

Label artwork (with all CCCR-compliant warnings, symbols, and statements)

WERCS profile registration + UL shipping classification

Product images with SKU, branding, and warnings

Despite this, Amazon keeps replying with:

"You must apply and submit the following: SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"

We’ve already submitted everything that would reasonably demonstrate CCCR compliance. There is no known certifying body in Canada that "approves" CCCR compliance like a formal certificate — the regulation requires manufacturer classification and labeling.

We’re now stuck in a loop and our ASIN remains blocked. Has anyone successfully gotten their product relisted after facing this? Did you submit anything different? Does Amazon accept WERCS or SDS as sufficient proof? Any advice from someone who got approved?

@emet_amazon

Case ID 17861280391

Thank you in advance 🙏

Personally I believe that this tool is completely wrong. The Voice of Customer is made up only based on the opinion of the customer as a means of returning a product and getting "Their Money Back"... that all this is...

People will say anything to get their money back and Amazon takes what is said as true and reflects this as a FACT! and backs it up with a Negative CX Health for the product.

For example I sell a product that weighs 12 KG- We state that it weighs 12 KG-We cause that the item is Heavy all over our listing BUT some one returns the product saying "TOO HEAVY" and now I the merchant gets a negative index!!! OR same they say " TOO BIG FOR MY OVEN..." when we state please measure your oven prior to ordering this product..... This is crazy

Clients invent excuses and we get asked to remove a product because it's defective???

你好，我们有个asin因为创建新品的时候漏填了安全合规信息变成不可售了，后面发现了就补充进去了，链接恢复成在售了。但是刚发过去的新品却变成了不可售，开了几个case还是没有恢复，库存是没问题的。可以帮我们恢复为在售吗？十分感谢

Hi, we have an asin that became unsaleable because we missed the security compliance information when we created the new product, we found it later and added it in, and the link was restored to on-sale. However, the new product we just sent over has become unsaleable, and after opening several cases, it still hasn't been restored, but the inventory is fine. Can you help us to restore it to on-sale? Thank you very much!

Translated with DeepL.com (free version)

case id ：17878948641 17721430221 17818238211 17784303911

@Seller_hWQ7NAYAboQCl @Seller_WIFV02H2XUFgS @Roberto_Amazon @Seller_VLOxBfLBgpoOh@Amazon_CA @Seller_Compliance

I’m trying to relist my deleted listing with the same sku and asin and it’s giving me this error it my listing not changing any info,nothing screenshot below and help

Hi fellow sellers and Amazon Support,

I’m reaching out in frustration and disappointment after Amazon granted an A-to-Z Guarantee claim for $153, even though I provided clear, timestamped photo evidence of successful delivery.

I submitted three delivery photos taken by the carrier, showing the parcel on the buyer’s doorstep with matching date, time, and GPS location. The buyer provided no evidence—just a claim that the item wasn't received. Still, Amazon sided with the buyer.

Support told me the photos “aren’t enough.” If that’s true, I’m asking—what is enough? What more can a seller possibly provide when the tracking says “Delivered” and the visual proof confirms it?

This decision feels incredibly unfair. If photo evidence from a verified carrier isn’t accepted, how can sellers protect themselves from false claims? What if the buyer is lying and did receive the item? By granting claims like this, Amazon is unintentionally encouraging dishonest behavior—rewarding those who game the system and punishing honest sellers.

To Amazon Support:

1. Is there even one support representative who can take a real look at this and genuinely care about what's happening to us sellers?
2. We are partners in this marketplace too. We deserve real support when we follow policy and provide hard evidence.

Questions:

1. What additional proof is Amazon expecting beyond delivery photos and tracking?
2. Is there an escalation process for claims granted despite strong evidence?
3. How are sellers supposed to defend themselves in these cases?

Amazon, if you ignore undeniable delivery proof, you're sending the message that a buyer’s word outweighs real evidence—and that is not fair, nor sustainable.

I would really appreciate any help, guidance, or insight from other sellers or Amazon reps who actually care about fairness in this process.

From. Endless Option

I have a product listed on the CA marketplace and wish to have the same on the US marketplace. I have tried all options, but it seems that with "0" inventory, the BIL will not work. Is there an alternative way to sync this? Building a list from scratch is a pain. Thank you.

As till May Sendle is accepted as carrier partner . But without any notice Amazon removed it and is dropped our VTR and affected our performance . We are contacting support team from month , only automated reply is generated . when system changes no communication was uploaded by Amazon team .

Sendle also show is is an integrated partner on website

Pls confirm