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Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
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Recent discussions

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News_Amazon
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Welcome to Seller Forums

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We recently launched Rufus – an AI-powered shopping assistant that helps customers make informed purchase decisions to a subset of customers in Amazon’s Canada mobile app.

Rufus is trained on Amazon’s product catalogue, customer reviews, community Q&As and information from across the web to help answer customer questions on shopping needs and products, provide comparisons and make recommendations.

Rufus launched in beta to a subset of mobile app customers and will roll out to additional customers in Canada in the coming weeks. Customers in the US have already asked Rufus tens of millions of questions and we’re excited to introduce it here too.

Over the past year, we’ve introduced a number of new generative AI-powered capabilities on Amazon’s store. This includes tools to list new products and leverage AI-generated summaries to quickly digest large numbers of product reviews. We’ll continue to test new features as we invest in Gen AI across all of our businesses.

To learn more about Rufus, go to About Amazon.

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All of my listing have been deactivated
by Seller_SjmTbXqszOIc9

It was my understanding that items under 30$ do not require tracking. My items are mostly between 7 and 14$. They have all been deactivated due to VTR. There is no way I can sell items at 7$ and then pay close to 12$ for shipping/tracking. Could someone please guide me on how to fix this issue

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amazon canada is incapable of being ethical
by Seller_Xu6SCMFzvUorn

CUSTOMER LEFT NEGATIVE FEEDBACK THAT IS TOTALLY INACURATE AND CLEARLY ABOUT A DIFFERENT SELLER. AMAZON REFUSES TO REMOVE IT. AND CUSTOMERS STATES "Amazon canceled my order" so this is about amazon and not our company. SEE FEEDBACK AND OUR REPLY BELOW.

701-6695224-7341027

Amazon canceled my order due suspicions activity by seller on 2 different sales I have since noticed many big brands being sold way below retail and every time it's the same seller pretty sure it's a scam as other reviews say that they never received there purchases from this seller beware of this seller don't know why Amazon has not removed them

Your Response: 1. Customer has made only ONE order from us and it was delivered 2. We have never canceled any order from this customer and they have only made ONE order from us 3. remainder of this feedback is totally false Perhaps this buyer has us confused with a different seller on amazon as 100% of this feed back is totally false.

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How does Amazon expect people to get things like this? I have to ask my supplier to provide me 365 days of invoices from their supplier? Apparently brand approval from the BRAND ITSELF isn't enough, Amazon is SUCH a joke now.

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A-Z claim
by Seller_YhjAa0taekhh6

Can someone help me understand this please, or ID 702-1612450-7893057

Customer purchased an item I shipped it with Signature verification because it was an expensive item customer doesn't go to the post office to sign for it even though Canada post left plenty of notices for them to go sign for it. The item was started to be returned to me but because of the strike I don't have the item back. Customer opens an AZ claim and was awarded a full refund even the shipping because he didn't receive the item!! What the actual heck???? I appealed the decision of course because they gave the customer a full refund and it was denied. I want my shipping cost back and I want to get the item back!!

@Seller_vtQxROP6UNr1O can you please help me 😊

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We received the negative feedback due to the strike, despite our alternative plans with other carriers, this order was shipped by Canada Post prior to the strike.

We immedietly refunded the buyer in full and explanined the situation.

Please help us review the case 16735416741 and we would appreciate human intervention and removal.

Sincerely,

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I have two random charges on my credit card that I asked in few message with amazon team. When I sent my screenshot of the random charges, they just deleted the case and cant see it anywhere.

The case ID was 16690159881

I can't believe that instead of just answering why they are charging me for no reason and refunding me, they just delete the case with no way to see all the conversation with them.

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aproved but not availible to list
by Seller_ZltTunCIbLVkS

hi i Apply to be aproved for a brand i did everything . got the aproval but a week after that, when i try to list the product it not availible neither the asin i used, niether any of the brand products , i contact amazon help but i was told that i am not aproved the sell the brand ,that i am not aprovred for the asin that i show them( i send screenshot of the aproval , the email ,the aproval in the app ). at the end they told me or i have to try to aply again or i wait until the brand is availible

can anyone help me with it thank you so much in advance

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No response from Amazon case 16368659661
by Seller_e3zXS6cdgTEep

But my product listing is still not active yet!

Can anyone help me? Urgent

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Hello Fellow Amazonians

Case id: 16734479151

@Ricardo_Amazon

@Christine_Amazon

@Lucre_Amzn

One of my listings was deactivated due to bots thinking its a Natural Health Product but its not. Health Canada website is stating that Pine Needle is NHP in homeopathic remedy form, not as a tea-which we sell.

Now I received email stating following:

"Recommended changes to be done: Kindly upload images of the product that has a bilingual label in English -AND- French for further review."

when I go to parent and child listings and upload new photos after waiting 24h they do not load and change. I did it 3 times already over last couple of weeks and used chat and open few cases about it and always receive automatic answer which I specified above in quote marks.

My listings at the moment are deactivated.

Please help

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