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Hello Everyone,

I am reaching out for help regarding ASIN B0CTLN3D6L. My appeal has been rejected automatically several times,

Even though I have already submitted all requested documentation through the case system. Here’s what I have provided so far:

Two separate invoices from my suppliers

Proforma invoice from the manufacturer

Tracking information showing supply chain and delivery

All documents were uploaded as requested via Seller Central

Despite providing all this information, I have not received any updates or feedback from the performance team, and my listing is still removed. Account Health Support mentioned that the ticket was forwarded to the appropriate team, but it’s been over a month with no progress or status change.

Has anyone experienced similar delays or issues? Is there anything else I should provide or another way to escalate the case? Any advice or assistance from other sellers or moderators would be greatly appreciated.

Thank you in advance for your support.

Best regards,

Burcin C.

ARAS STORE USA

My Amazon Canada Seller account has been wrongfully deactivated for "inactivity", even though I have been actively using the account multiple times daily.

Upon clicking the “Reactivate Account” button, the system shows:“Verification Completed Successfully. Your information has been verified successfully. Any changes made to the provided information will trigger a new verification. Please note that you may be required to verify your deposit method again.”

However, despite this message, my account remains in a deactivated state with no option to upload the required identity verification documents, such as Information about your business, One government issued photo ID, One bank account statement or credit card statement, Business license, if applicable.

I have opened several cases regarding this issue with Seller Support, but I have received no actionable response in over 11 days.

Additionally, when I call support, I am repeatedly given inaccurate or unhelpful information. This appears to be a technical error within Amazon’s system and requires escalation to the OSMF or SIV (Seller Identity Verification) team or the appropriate internal department.

Prior to this sudden deactivation. I was using my account just fine. I was running ad campaigns for my active listings, updating listings etc. Now, I am continuously being charged for a monthly membership fee of $29.99 and other fees like storage charges for my inventory in Amazon's warehouse.

Despite being the fact that my account is deactivated and I am unable to sell. My inventory is also in stranded state because of the wrongfully deactivation. My Case ID is: 18043704821 I am ready to re-upload all the necessary documents as soon as Amazon provides access or an alternative upload method.

I have once again sent a message to the support with screenshots of the problem. But still waiting for the response. Please help.

Brand filing has been rejected, brand information is all complete why has been rejected

About a month ago, a product was delivered to the customer and they requested a return. I immediately accepted the return request and uploaded the return label to the system. However, after some time, the customer opened an A-to-Z claim without ever contacting me. Amazon found me to be in the right and directly rejected the A-to-Z claim.

Perhaps frustrated by this, the customer then filed a complaint about the product’s authenticity, resulting in a policy violation on my account. I still haven’t been able to remove this violation, and it will probably remain as a black mark on my account for six months.

On top of that, the customer also left a 1-star feedback. Throughout this entire process, I was never able to contact the customer because their messages were closed.

I ask you, what is my fault in this situation? Despite appealing to Amazon multiple times, neither the 1-star feedback is removed nor the authenticity violation. Do you think this is fair? The customer pressed every complaint button without ever trying to communicate with me. Amazon, on the other hand, does not stand behind its sellers in any way. This is truly disappointing.

I agree that the customer is always right. However, it is a great injustice for us sellers to be victimized without even being given a chance to resolve the issue. I would expect Amazon to support sellers, even just a little, in situations like this. It is very sad that sellers remain this vulnerable on such a big and important platform.

It seems that Amazon is randomly assigning prices to my products different from what we have in the inventory loader. Our products are being sold well below cost in some cases . Please help!!!

This is now the third large shipment since Amazon implemented its new reimbursement policy where we’ve effectively been robbed of thousands of dollars in inventory with no valid justification.

FBA Shipment ID: FBA18VF6CGDB

Total units missing: 252 (151 + 101 units)

Estimated retail value: $7,660 CAD

Case IDs: 18072530981, 17929419731

We opened support cases. Amazon responded with copy-paste boilerplate rejections, refusing reimbursement with no coherent rationale.

Their official reply:

"We are denying your reimbursement claim for the following units because we received an unexpected item when compared to your shipping plan. This was caused by sending items with the wrong UPC, or items having missing or incorrect labels:

Expected FNSKU B06XDSZP7H/151 arrived as ASIN B06XDSZP7H

Expected FNSKU B004GINGOY/101 arrived as ASIN B004GINGOY"

This response makes no sense:

FNSKU B06XDSZP7H = ASIN B06XDSZP7H (they are the same item)

FNSKU B004GINGOY = ASIN B004GINGOY (again, identical)

There is no mismatch, no unexpected ASINs, and no labeling error. On the same shipment, the exact same FNSKUs were correctly received on other units, so why would only some be rejected?

If Amazon somehow thinks these units were mislabeled or unscannable:

Why aren’t they showing in our stranded inventory?

Where are the 252 bags?

Why is there no bin discrepancy or reconciliation offered?

We have received zero rational explanations and Amazon Support has stopped replying.

This amounts to a loss of ~$8,000 CAD and raises serious concerns about FBA's new claim policies and accountability. We need a real human to investigate. This cannot be chalked up to “unexpected item” or “labeling error” when the product ID matches exactly what was shipped and received partially.

We are hoping forum moderators or senior escalation reps can step in and help.

Combined with the other 2 large shipments where this has happened, we are looking at a loss approaching $20,000 CAD. Unbelievable, and unsustainable - and presumably illegal.

@Seller_vW3l7M6oLYiHv

@Seller_p6OFPTiQ65IG6

So i noticed all orders that are SK, MB and BC provinces have incorrect Tax level charged at Order level,

i know Amazon Witheld Taxes and suppose to pass on the portion back at settlement (correct me if i am wrong)

but it seems all accounting 3rd party such as Quickbooks , Webgility they their APIS that work with Amazon API, pulls data /invoice from what we see when we ship orders, which takes full Taxes,

since we are registered as GST/HST only and have those in Tax Settings, should it not calculate the Taxes automatically at Order Level? or this is another gimmick for Amazon to just defraud seller for some tax amount making this more complicated so we loose track of this?

share some insight please

I need help like so many others trying to appeal fraudulent A-Z claims. I shipped the purchased item. Customer received item. The customer then messaged me through Amazon and stated the item worked for an hour then quit. I sent a paid shipping label and had to remind him multiple times to ship it back. It took him almost 2 weeks to get back to me and ship the item. The item returned to me we opened the item up tested item item works fine but it looks like the customer when using the item hit something and it looks like they tried taking it apart. I have pictures before I send anything out because of situations like this. I offered a partial refund and the customer flipped out and made rude comments towards myself and my business. He then changed his reason for return to " Once again, I want to reiterate that I have all the evidence, photos and documentation, showing the condition of the item at the time I opened the box. That is precisely why I refused to keep it. The item was returned exactly as it was received, in the same condition." Which is a lie if he used it for an hour. I asked for his pictures or proof he refused to provide them. He then replied with "When I received the unit , I wasn't comfortable with the condition and I immediately report that and requested a prepaid return label, item shipped back to you and simply I need my full refund." He then opened a A-Z claim which I don't think they looked at any of my evidence because their reply "We have reviewed the buyer’s claim and the information you provided for order 702-1479026-6238653. Although we understand your position, we stand by our decision." The reason for A-Z claim was that item not delivered / missing parts. I don't sell used products. the product in question was shipped from the manufacturer to my business 1 week before the customers purchase. The item stayed sealed in box until he received it. How is that Amazon would side with the customer? I'm not a large business and this has put my account in risk of being deactivated Please Help!!!

I have the receipt in PDF form but the system isn’t accepting it. What do I do?