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Hey all.

It's the first time i've recieved this titled email from amazon.

"We have temporarily deactivated some of your detail pages because they are potentially violating Amazon’s Restricted Products policy. The listings that were deactivated are currently under review and can be found at the end of this email"

does this mean deactivating my account or only deleting some rescrrted products?

Can anyone tell

how to make amazon seller account automatic price list?

Hello, Can you please help us address the Case 17772187251 and Case 17756700201?

Is Amazon going to dispose our unit(s) at our cost without our permission because they keeps cancelling our removal orders.

Thank you.

We are trying to submit lab reports for the SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001) regulations in Canada.

We've generated the lab tests through an ISO-accredited lab. The reports are signed, and the documents clearly state that they comply with the regulations. The report has the ASIN listed, product code, etc.

Every time we submit it, we get an auto reply: "The report is missing or invalid." Along with the auto-generated reply email:

"Amazon's listing policies require Consumer Chemicals and containers to be certified. In order to sell Consumer Chemicals and containers on Amazon, you must apply and submit the following:

- SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"

We would love to comply with any and all regulations, but it makes it challenging if not impossible to do so, when there is no feedback as to what you are doing wrong, or how to remedy this.

Has anyone resolved this? What are we missing, or what has worked for others to get this resolved?

@Seller_WIFV02H2XUFgS @Seller_SBIjJooGeXSQ6

I've been getting a lot of emails lately citing a possible strike in Canada and asking for full refunds, I checked the orders and every single one of the logistics has been delivered.

This is really, really bad because the last time Canada Post went on strike, a lot of customers got free products. Now they want to continue this. I checked the orders and all of them have been delivered and the customer applied for an A-Z immediately after delivery.

I know the customer filed an A-Z as long as the reason was that the package was not delivered and I would have been robbed of my money with no fairness whatsoever. Because a customer can place repeat orders and then repeat refunds, the report buttons are for show, they do nothing.

Amazon should have a blackout button, once a merchant blacks out a customer, that customer will not be allowed to buy from the merchant's store. I'm really fed up with the fact that a person can repeatedly ask for free products and there is no penalty.

1. My product was a general household food container and is not baby/toddler feeding specific.

2. Have been selling the same ASIN 3 years in US marketplace and almost 2 years in Canada marketplace and suddenly have this compliance issue.

3. I have submitted the food safety lab testing results obtained from Amazon accredited lab, but Canada product compliance department said they are not acceptable since the "code" for lead is different for Canada. How come a US product testing result is not recognized by Canada regulation when the testing materials are literally the same, just have different coding based on different country.

The product compliance team in the US already is super painful to deal with, I didn't realized that Canadian team also does not read thoroughly on each case!

Dear Amazon Community Support,

We sell products on Amazon and always strive to provide our customers with high-quality goods and a great shopping experience. However, we recently received a negative review from a customer describing a product that was unusable out of the box and had serious contamination and clogging issues.

This customer's order was delivered via Fulfillment by Amazon (FBA), so we as the seller have no direct control over the warehousing and delivery process of the product. However, the product received by this customer was clearly not a brand new item, but a used or damaged one, which seriously affected our brand reputation and misled other potential buyers.

Review Details

ASIN: ‎B0B461L34Z

Marketplace: Amazon Canada

Amazon Case ID: 17734741911

Review: “UnusableItem did not work out of the box. It was filthy and filters were clogged. It was literally disgusting as pictures will show.”

Impact of Review: This review not only affects the sale of the product, but may also mislead other buyers into falsely believing that there is a problem with the quality of our products, when in fact it may be due to an error in the FBA warehouse.

Grounds for Complaint.

According to Amazon's review policy, buyer reviews should be based on the quality of the product itself and the experience of using it, not on logistics or warehousing issues. However, this customer's review clearly relates to an error in FBA delivery rather than a quality issue with the product itself. Therefore, we believe that the review does not comply with Amazon's review policy and request that Amazon review and remove the review.

Supporting Evidence

FBA delivery responsibility: the order was delivered by Amazon FBA, and the seller had no control over the warehousing and shipping process of the product.

Products should be brand new: We always make sure that all products shipped to FBA warehouse are brand new and unused items, used or damaged products received by the customer may be due to the error of FBA warehouse.

Misleading Review: This review may mislead other buyers into believing that there is a problem with the quality of our products, when in fact it may be due to an error in the FBA warehouse.

Request for Processing

We kindly ask Amazon to review this review and consider removing it to ensure the fairness of the review system and to avoid affecting the seller's product reputation due to FBA delivery errors.

If further information or evidence is required, please feel free to contact us and we are willing to provide relevant order details to assist Amazon in their investigation.

Thank you for your support and help!

@Seller_WIFV02H2XUFgS

When the package arrived, not only one buyer claimed right away

" the package showed arrived but he / she didn't see it. would like to get REFUND."

This is not happening on one buyers... many ... especial this year, 2025

Before buyers will contact us if he "really can't see it", they will co-opperate with us. Like contact with the shipping carrier, check the shipping label to confirm the address or try to find out.

But a lot of scammers will just say, can't see it and want the refund.

Question.... Will Amazon stop this situation? Too often and too much time spending on those scammers.