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I recently completed a video call verification for my suspended account, and I received a positive confirmation that my account is reinstated. My payment was initially scheduled for January 31, 2025, but I noticed that the payout date has now been postponed to February 7, 2025.

I urgently need this payment and would like to understand the reason for the delay. Since my account is already verified and reinstated, I kindly request you to release my funds immediately or provide clarification on why the payment has been rescheduled.

I appreciate your prompt assistance as this matter is crucial for my business operations. Looking forward to your swift response.

I have an LLC in Wyoming and im Canadian… WHICH classification should I use

Individual or Business ?

Hello,

Seeking support from Amazon representatives for case ID 17088875811

Our brand registry application was outright rejected without specific details as to why. They provided "and/or" statements which means it could be anything. I see other posts in the forums here where people experienced the exact same rejection notice but were able to appeal it in time - however they didn't specify how in the forum post unfortuantely - only that it was fixed eventually.

Is someone from Amazon able to chime in and provide some inside here?

@Seller_t9kvdr2yixQej

@Seller_GEZPMc4CeQfh6

@Seller_guPeMXBrBxqyU

@Seller_4GjtS9k0cnHHv

@Seller_guLNtDGZuva40

@Seller_nS0jcFQNDLG3e

@Seller_RSwABJNHpHnEZ

@Seller_0LGKv5aIHcC3F

@Seller_WIFV02H2XUFgS

Response from Amazon in the case ID mentioned above: "We are unable to approve your Brand Registry application because the trademark on the application either violates the intellectual property rights of others and/or is highly likely to be confused by customers for an established brand."

Note this is for Amazon.ca CANADA so we are concerning the CIPO (Canada IP Office)

Here's the other post I was referring to: https://sellercentral.amazon.com/seller-forums/discussions/t/85390dc7-6b6e-4608-9485-6ae2d3d79735

Hello,

I have been selling on Amazon since November 6, 2024, fully complying with all of Amazon’s policies and requirements. My account has a strong performance history, with no complaints and many satisfied customers who have had a seamless shopping experience.

Recently, I encountered the "Your Account Does Not Qualify" message, which has unexpectedly restricted certain features. Despite meeting all the necessary criteria, I am struggling to understand why this limitation has been applied to my account.

I consistently monitor my account health, ensure all orders are shipped on time, and maintain a high level of customer satisfaction. However, this restriction has significantly impacted my sales. Has anyone else faced a similar issue? What steps can be taken to resolve this?

I would appreciate any insights or advice from experienced sellers. Thank you!

@Seller_vtQxROP6UNr1O

@Seller_p6OFPTiQ65IG6

@Seller_WIFV02H2XUFgS

@Seller_j9Bd91CW3ZVpr

@Seller_vW3l7M6oLYiHv

@Seller_7I1InA30aApWy

@Seller_WIFV02H2XUFgS

@Seller_VLOxBfLBgpoOh

Best Regards,

The WhiteWolf Shop

Hi @Seller_7I1InA30aApWy

I saw your discussion about removed negative feedback due to Canada post strike, but the discussion is closed and i can't add my negative feedback.

So could you help us on this negative feedback ?

Order 701-9994052-8665031

Case ID : 16966147091

Feedback comment : Still haven't received order.. can't give a good rating if I don't have the product!

Date of Submission : 2024-11-25

Order 702-9532429-7445053

Case ID : 17100353851

Feedback comment : Seller shipped by Canada Post during the strike, knowing I would not get my package since the service is unavailable. Really disappointing since I paid an extra 10$ for shipping and still haven’t received my purchase.

Date of submission : 2024-11-25

Thank a lot for your help, because there negative feedback have a real impact on our account and %.

Thank,

Stephane

HI

My shipment is not clearing because customs says I am a non-resident. When I entered the address, I wrote it with my name as the receiver name. how to sole this thank you .

I mainly sell small dollar items like DVDs and CDs and I use Canada Post lettermail as it allows me to ship everywhere in Canada for a low cost Including P.O. Boxes and remote areas. There is no tracking.

I have a few regular buyers who always claim they didn't get their item. Like clockwork, I know that in a few weeks after the order was placed I will get a message informing me that the item did not arrive. or some other excuse . I refund them of course because I want my account to remain in good health and avoid A-Z claims. One lady bought 6 items and all 6 she asked for a refund.

What can be done about this? What stops her from ordering 1,000 items from me and say she never got them? I am sure she does this to other buyers and a simple review of her account would clearly show a pattern of fraud. There are others too who are obviously abusing this.

I don't care about refunding customers, I know it's part of the game but I have my limits.

Hi, please someone from Amazon contact us. A-to-z Guarantee Claim for Order 701-5880209-5056208 was granted and we do not understand why. The buyer received the item as described. Then he opened a return request with "No longer needed" reason. We authorized the return, but the buyer kept the item he bought from us and he sent us his old model item. We contacted the buyer as soon as we received the buyer's so called return, informing the buyer that he did not return the item he received from us, instead he sent us his old item, but the buyer never replied back to us. We also represented our side to A to Z claim team mentioning that the buyer sent us a different item, not the item he purchased from us, but the A to Z claim was granted anyway and our appeal was denied. What kind of practice is this?