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Hey Amazon Forums Community

Having FBA shipment headaches? We feel you! That's why we're hosting a special "Ask Amazon" session about all things FBA shipments.

👉 When: May 30, 2025

⏰ Time: 7 AM - 4 PM ET

What's in it for you?

• Real answers from actual FBA experts (no chatbots, promise! 😉)

• Tips and tricks for smoother shipments

• Solutions for those "help, my inventory is lost!" situations

• Straight talk about storage fees and limits

• Peak season planning advice

How to join: Just drop your questions in the thread! Super simple. Our team will be responding throughout the day.

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

🗓️ Save the Date.

Set those reminders now! Add to your calendar:Ask Amazon, May 30, 2025

Christine

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how to safe-T claim
by Seller_kou71UGrKiPhY

on 01-JUL A US customer signed my goods for 39.99,the courier is on-time delivery .

but after half month, yesterday she named victoria refund money with Amazon, i don't know why amzon agrees this unreasonable request.How to claim my ?I am in countryside and make hard living,.thanks for expert help and support me.

her name (removed personal data)

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A_Z Help Required
by Seller_zuoGHPdvt2zY1

701-3485526-4464235

SIGNED FOR upon delivery and Amazon refunded all his money. Appeal rejected because:

Why was my appeal denied? We received the tracking information you provided for order 701-3485526-4464235. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website.

Tracking uploaded with Order as required, Purolator 335519136931 - They clearly show delivered to correct address and signed for!

Kindly review this and REFUND OUR MONEY.

@Seller_CnfW62x6yxvJw

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Amazon account not fully onboard
by Seller_ee9YiwRwL1aMu

I received an email from the escalations team saying my account is active, but the inventory is stranded. This has been going on for one month. I need help to activate my account.

case id: 18110525591

Thank you.

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Removal Order technical issues
by Seller_ld3sVBi7pIpk3

Anyone else having problems creating new removal orders, or getting reports on existing removal orders?

Since Friday we have been unable to create new removal orders, or get reports to populate for existing orders. We've tried both Firefox and Chrome and the pages start to load, but then stall out with a spinning circle and never load.

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Hello,

I received a notification regarding my performance, stating that my seller account was deactivated due to inactivity or dormancy. It requested that I upload a government-issued ID, a bank statement, and other verification documents.

The notification included a link to "Reactivate Account," but when I clicked on it, I was taken to the Business Information page, where all fields were already marked as "Verified." I attempted to re-upload the documents I had previously submitted, but the status reverted to "Verified" the following day.

Despite this, my account remains deactivated. I have opened several support cases, but none have provided a clear resolution or next steps.

I feel as though I'm caught in a loop without a definitive way to reactivate my account.

If anyone in the community — or someone from the Amazon Account Health, Verification, or Internal teams — could help escalate this issue, I would greatly appreciate it.

Thank you very much.

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Shipping items for FBA that are easily scrwtchable
by Seller_YZO6fj7LQbCO3

I would like to send in some cook ware for amazon FBA.

I fear that it may scratch in storage/delivery.

I was thinking of putting it in some type of bubble wrap but am concerned on where to put the barcode.

If the customer wishes to return the item without the bubble wrap aka barcode what will happen to my product?

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Dear amazon,

We have been committed to providing customers with high-quality products and services, but we recently discovered that some following-sellers maliciously sold low-quality counterfeit goods that did not match the product description on my product page, which led to negative review that did not match the product description, which confused my customers and affected their shopping experience.

We request that Amazon can help us remove this negative review for the following considerations:

1. This negative review does not comply with Amazon's review policy: Any attempt to manipulate reviews, including by directly or indirectly contributing false, misleading or inauthentic content, is strictly prohibited.

2. Affecting customer experience: This review that is inconsistent with the product description may mislead consumers' purchasing decisions.

3. Reviews inconsistent with reality affecting sales: Negative reviews that do not match the product will cause customers to lack trust in our brand, affect our conversion rate, and harm our and Amazon’s interests.

We tried to report this comment, but there was no response and we don't know the progress of the report.

Based on the above reasons, we request Amazon to investigate this issue and help us delete the reviews caused by the following-seller that do not match the product description.

If need some specific evidence, please contact us.

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To help you better understand the fees that are charged to your selling account, we’ve launched a Fee Explainer tool.

For each fee type, the tool provides a definition, the relevant attributes or variables, and the calculation. Collectively, these details explain why you were charged a certain amount.

The tool covers the following fee types:

  • Subscription
  • Referral
  • Variable closing
  • Fixed closing
  • Refund administration
  • Customer return
  • High-return rate processing
  • Removal
  • Disposal

We’ll add explainers for more fee types this year.

To access the Fee Explainer, go to the Transaction view of your Payments dashboard, select a transaction and click the fee amount.

For more information, go to the Fee Explainers help page.

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是这样的 我的亚马逊北美站 目前只把加拿大站开了 并且我是做FBM的 本底仓发货 然后前几天,我的货到仓库了 然后 我把链接的库存填写好了已经 并且我的后台已经显示再售了 也没有禁止发布的提醒 但是 我通过后台链接看买家端还是显示缺货 是不是跟我这边的加拿大自我审核有关系 还是说我缺少一些资质呢 若是这样的情况 那我应该从哪里可以得知我缺少的资质并提交呢

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Reactivation issues
by Seller_ZJrzI0DHmX7xZ

please can someone help me reactivate my account this is getting out of hand . I just resent my document and waiting on my 3 rd week

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