Welcome to Seller Forums

hi,Im amazon seller new account holder but I can't continue complete all steps because today appointment of identity verification means video call but didn't get any calls or anything.So,what can I do and how can I continue complete all steps.Can you please tell me?

Hi, I've accidentally canceled and order while it was in transit. How do I undo it and process the shipment.

Case ID: FBA18WVC1YCW

Thank you

@Seller_vtQxROP6UNr1O @Seller_p6OFPTiQ65IG6 @Seller_vW3l7M6oLYiHv @Seller_WIFV02H2XUFgS @Seller_7I1InA30aApWy @Seller_CnfW62x6yxvJw

Dear Support Team

This is regarding Case ID: 17674426511 related to the submission of our Self Attestation letter. We have submitted the required document twice, but the warning message to verify our information still appears on our account.

We contacted support and opened the case above, but were informed that it does not fall under their responsibility and they were unable to assist further.

We respectfully request that you review the case and the attached Self Attestation document over there. If any corrections or updates are needed, please let us know so we can resolve this issue promptly.

Thank you for your support.

Hello @Seller_j9Bd91CW3ZVpr@Seller_vtQxROP6UNr1O@Seller_p6OFPTiQ65IG6 @Seller_CnfW62x6yxvJw

Order ID: 702-2922104-6937051

I am writing to appeal against the A-Z Guarantee claim applied to my account, which has had a negative impact on my Order Defect Rate (ODR). I have summarised the situation in detail below and respectfully request that my appeal be evaluated.

The customer stated that they wanted to return the order. As soon as I received this request, I initiated the return process in accordance with Amazon's return policies and returned the product immediately.

However, the refund that was supposed to be made to the customer within the scope of Amazon's return process was not made by Amazon on time. The payment remained in 'pending' status. This caused a delay to the payment, resulting in the customer filing an A-Z Guarantee claim.

Amazon held me responsible for this delay, issuing an A-Z warning which negatively affected my ODR score. However, I completed the return process in full and on time, and the delay was due to the refund being pending in Amazon's system.

Reason for my appeal:

I acted in accordance with Amazon's seller policies when processing the return and completed the process on time.

The refund delay was due to a glitch in Amazon's return process, which was beyond my control.

It is unfair to attribute the A-Z guarantee claim to the seller in this case because the problem lay with Amazon's return payment process, not mine.

For the above reasons, I respectfully request that this A-Z Guarantee claim be removed from my account and that the negative impact it has had on my ODR score be corrected. I also request that you review this situation to ensure that it does not further harm my seller performance metrics.

As a new seller on Amazon, I am meticulously reviewing all processes. If the problem was caused by my own fault, I would accept it, but it is very frustrating to be penalised for something that was not my fault. Thank you for your understanding.

Dear Amazon Community Support,

I am writing to formally request an investigation and removal of multiple suspicious 1-star reviews that have been left on my product listing. These 5 reviews destroyed my product. The reviews rating dropped from 4.8 to 2.8.

After conducting a detailed investigation, I have found compelling evidence suggesting these 5 reviews are not legitimate and may be part of a coordinated effort to harm my product’s reputation. 

Below are the key findings: 

Details of the Issue:

ASIN: ‎B0DY5JSKW5 

Marketplace: Amazon Canada

Amazon Case ID: 17654505071

Suspicious Patterns Identified: 

1- Unverified Purchases Only All 5 negative reviews are marked as “Unverified Purchase.” My product is exclusively sold on Amazon.ca and not available elsewhere, so a verified purchase is expected for a legitimate review.  

2- Timing of Reviews Four reviews were posted on April 19, 2025, and one on April 20, 2025 — an unusually tight cluster, suggesting coordinated activity rather than organic customer feedback. 

3- New Reviewer Accounts All reviewer profiles were created in 2025, with no history prior to that. This sudden influx of new accounts leaving only negative reviews raises a significant red flag. 

4- Volume of Reviews per Account Each of these new accounts has posted 15+ reviews, all within a short time frame, and all are unverified purchases. This is consistent with behavior observed in fake or malicious reviewer networks. 

5- Exclusivity of the Product As my product is sold exclusively on Amazon Canada, it is highly unlikely — if not impossible — for legitimate customers to leave reviews without purchasing. 

6- Low Return Rate: My product has a consistently low return rate — out of 1,300+ orders, only 13 were returned, which reflects a 1% return rate. This further demonstrates that customers are satisfied with the product and that the recent 1-star reviews are not reflective of actual buyer experience. In light of the above,

I respectfully request the following: Immediate investigation into the accounts that left these 1-star reviews. Removal of the 5 illegitimate reviews, as they violate Amazon’s community guidelines on review authenticity. Preventative action against these accounts if found to be in violation of Amazon policies. I appreciate your attention to this matter.

I am confident that upon review, the evidence will clearly show that these reviews are not from genuine customers and are damaging the trust and integrity of the Amazon marketplace. 

Please let me know if any further documentation or proof is required on my part.

I am happy to cooperate fully. Below are links to the 5, 1 star unverified purchase fake reviews.

Thank you

When I try to add new products under our own brand with our valid UPC codes I am getting this error message

"8541: The value 'Herbies' specified cannot be used as it conflicts with the value 'SPower.Tee' for ASIN 'B07TB5DR1S' in the Amazon catalogue. If this is ASIN 'B07TB5DR1S', update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc.)."

However I can not find this listing in the Amazon catalogue and our UPC codes should not be identifying as any other products unless someone has used them incorrectly. Could someone please help me out.

One of our listings has been made inactive and says that we require approval to sell the brand, however when you click on request approval it takes you to a brand that is not the brand for the listing. I'm not sure how to report this issue or have our listing reactivated without requesting approval but do not want to request approval from a brand not associated with the listing, what can I do?

Hi, I have noticed another seller is winning the buy box for my product (for a number of weeks now!)

Our brand is fully brand registered and i have tried to report the trademark infringement, but I am unable to complete this application due to amazon CA wanting a test order to be completed. I am unable to proceed with a test order due to our business being based in the UK, yet we sell globally.

Can anyone advise how I can go about reporting a trademark issue without completing a test purchase OR how i can purchase one of my own products from CA so i can provide an order number?

TIA

Welcome to Monday Morning A-Z Claim Rant.

Customer purchased item, tool for nail cuticles pusher scraper. item was shipped out, delivered, customer opens returns, because "The scoopers are way too big, doesn’t even get close " pretty much means her nails and hands are small or tiny. Since this is health and personal item, used, we accepted returned, and customer has to ship this item back.

1 week later, they open A-Z Claim, now claiming the item is Defective

"Customer issue: Damaged or defective item

Customer comments:

Is anything missing? No. Do you want to return the item? Yes. Is anything broken? Yes. Could you provide more details? Item looks fine, it just doesn't work. Reason Code: DAMAGED_OR_DEFECTIVE"

Long behold, if you wont take my return, all i will do is be dishonest, or try all options until A-Z claim gets approved.

Oh how i wish, we had option to block these types of buyers. All of them assume they are hurting Amazon, and not that it hurts small business owners in Canada. Lets keep buying, ehh didn't like it, return it. Lets go to restaurant, eat the food, and complain that it wasn't that great. But we ate the whole thing. Just to get free meal.