Welcome to Seller Forums

As a US seller, and a non-resident seller in Canada with sales on Amazon.ca, am I eligible to claim ITCs for the GST/HST paid on my Amazon.ca advertising expenses?

Dear Amazon,

My store rating has been consistently decreasing despite there being no violations. The rating, which was previously 224, has now dropped to 212. I have worked hard for a long time to bring my store to this point, and I believe you can appreciate how challenging this process has been. However, the unjustified decrease in my rating negatively impacts my store's account health and orders.

I kindly request your assistance in resolving this issue and restoring my store rating.

Best regards,

@Seller_7I1InA30aApWy

@Seller_vtQxROP6UNr1O

@Seller_vW3l7M6oLYiHv

@Seller_VLOxBfLBgpoOh

@Seller_p6OFPTiQ65IG6

@Seller_WIFV02H2XUFgS

Dear Mod,

I am requesting the removal of negative feedback left by a buyer for Order ID: 702-1838687-4209039, as the issue has been fully resolved and was caused by a technical limitation beyond my control. Below is the detailed history of the case:

1. Order Details:

o Order ID: 702-1838687-4209039

o Buyer initiated the return request on November 3, 2024.

o Return was authorized on November 4, 2024, with RMA DKf81qL7RRMA.

2. Issue Raised by Buyer:

On December 8, 2024, the buyer left the following negative feedback:

French: "Je n'arrive pas à obtenir l'étiquette pré-payé de UPS CANADA pour lui retourner l'article. Depuis des années que j'achète chez AMAZON je n'ai jamais eu autant de problème avec un vendeur."

English: "I cannot obtain the pre-paid label from UPS CANADA to return the item. In all the years I have been buying from AMAZON, I have never had such a problem with a seller."

3. Root Cause of the Issue:

The issue was traced to the prepaid UPS label provided by Amazon's Online Return Center in .tiff format, which the buyer could not print.

4. Resolution:

o On December 6, 2024, I contacted Amazon Selling Partner Support (Case ID: 16786043601), and the label's validity was confirmed.

o On December 9, 2024, I sent the buyer the .pdf version of the prepaid UPS label, which resolved the issue.

Since the issue was caused by a technical limitation of the Amazon-generated return label format and was promptly resolved, I respectfully request the removal of the negative feedback. The feedback reflects a situation outside of my direct control, and its removal would help maintain fairness and accuracy in my account performance.

Thank you for your understanding and consideration.

Best regards

Hi, Does Amazon Global Logistics operate in Canada? meaning that does it handle shipment from suppliers to FBA warehouses in Ontario?

I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.

The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.

You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.

CASE ID: 16672286651

@Seller_vtQxROP6UNr1O

I've known about the 2 plans, selected individual throughout the process, and just got into my account, still got professional plan charged for the first month.

I want to contact someone from amazon for refund for being forced to have a professional plan on first month.

There seems to be no support from any amazon.

So is this what's it's like to be an amazon seller, plenty of random fees, sellers angry and no support?

Hello @Seller_7I1InA30aApWy @Seller_VLOxBfLBgpoOh @Seller_vtQxROP6UNr1O @Seller_vW3l7M6oLYiHv @Seller_p6OFPTiQ65IG6 @Seller_WIFV02H2XUFgS

We received an A-Z claim on order # 701-1905999-8297836 stating " The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. Per policy, valid tracking was required on this order. "

We provided the A-Z team with the appropriate information and stated the parcel was delivered with an Amazon integrated carrier ( PUROLATOR ), the tracking information is valid and the parcel was delivered on time.

We received an email the following day from the A-Z team stating " Thank you for taking the time to provide us with more information regarding your claim on order 701-1905999-8297836. Upon further review, we have decided to uphold our original decision.

Why was my appeal denied?

We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 2024-11-19. You may be able to recover the value of any lost items by filing a claim with the carrier".

This is completely false! We opened CASE ID#17002096791 with seller support which was transferred over. We supplied the exact information we provided with the appeal and screen shots of the delivery directly from the carriers website. The A-Z team did not even bother to look at the information they requested. We would appreciate if you could look into this for us. Please advise.

I received notice that the following ASINs were removed due to trademark violations.

B0DSGH3SZH

B0DSGH3W3X

B0DSGJPNWG

B0DSGGZNB2

B0DSGGKH7X

B0DSGH6T7S

Please note that these ASINs were created solely for practice to establish parent/child variations. The release date was set to 1/1/2099, and the listings were marked as closed to avoid any violations. As a result, they were not active or available for purchase. I have attempted to update the brand/manufacturer name, but these fields are locked.

I attempted to appeal this through the health page several times, but kept receiving the same AI generated response.

Despite this, the listings were removed, and according to the information on my health page, the health impact is listed as high. I have no concerns regarding the removal itself but kindly request that the violation be reconsidered as the listings were not active and the associated health impact be reversed. Hoping one of the Amazon MODs can see this in time before my account is penalized.

Hello,

@Seller_vtQxROP6UNr1O@Seller_vW3l7M6oLYiHv@Seller_p6OFPTiQ65IG6@Seller_7I1InA30aApWy@Seller_WIFV02H2XUFgS@Seller_VLOxBfLBgpoOh

I'm reaching out as I'm being wrongfully penalized on our ODR for A-to-z Claim on Order ID 702-1443435-9109804.

The item was returned due to better price available, not due to seller error. The customer received it via CanPar D420352470000187792001 and returned it via FedEx Ground 283663790857 which as per the tracking, "Monday, 12/23/24

12:45 PM Dropped off at FedEx Authorized ShipCenter-B TO B COPY AND OFFICE SERVICE

PENTICTON, BC"

Additionally, the customer's message confirmed that B to B Copy had the package and he gave them the return slip labels and FedEx label to return it. The item was returned with obvious signs of use, and issued 50% refund as per Amazon's policies.

The claim did not issue any additional refund to the customer, as we did issue the correct refund as per Amazon's policies, however the ODR is affecting our account despite the return not being due to seller error, due to "claiming it was never received by the customer", which is clearly not the case.

I get responses like "the item is lost, you can contact the courier for reimbursement", what?? It was delivered and returned by the customer, they clearly do not check the files or read the case at all.

Please assist to remove this claim from our ODR, thank you!