Customer unable to remove 1-star review entered in error
I'm reaching out regarding a 1-star seller feedback left on order 701-4558735-8433065, in which the buyer criticized a delay in refund processing. However, the refund had already been processed and was simply pending through Amazon's internal system at the time.
The customer has since reached out via chat on two separate occasions, confirming that they now understand the situation and would like to either update the rating to 5 stars or remove it entirely. Unfortunately, they are unable to do so because the feedback link appears to be broken or non-functional on their end.
As this feedback is factually inaccurate and is negatively impacting my ODR, I kindly request that one of the MODs review and remove it from the account per the customer's request.
Thank you in advance for your help.
Customer unable to remove 1-star review entered in error
I'm reaching out regarding a 1-star seller feedback left on order 701-4558735-8433065, in which the buyer criticized a delay in refund processing. However, the refund had already been processed and was simply pending through Amazon's internal system at the time.
The customer has since reached out via chat on two separate occasions, confirming that they now understand the situation and would like to either update the rating to 5 stars or remove it entirely. Unfortunately, they are unable to do so because the feedback link appears to be broken or non-functional on their end.
As this feedback is factually inaccurate and is negatively impacting my ODR, I kindly request that one of the MODs review and remove it from the account per the customer's request.
Thank you in advance for your help.
