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Seller_xs5yIXb06NKQk

Urgent Assistance Needed – Account Health at Risk Due to Delayed Amazon Responses

Hello Amazon Seller Community,

I am reaching out urgently for assistance or advice regarding an ongoing issue severely affecting my Account Health. I have been selling on Amazon for over two years, but recently received notifications about product safety complaints that have significantly impacted my Account Health Rating. Amazon has notified me that my account faces deactivation within the next 72 hours.

Despite promptly submitting all required responses and documentation multiple times, my cases continue to remain unresolved, marked as "Work in progress," without a clear response or resolution from Amazon's internal teams. For example, regarding ASIN B00KOLB2V6, Amazon acknowledged receipt of my documents but has yet to provide a definitive resolution, and my account remains at risk.

Case Details:

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 2025

I have proactively complied with all requests, provided clear documentation, and adhered to all policies. However, the delay in receiving an actionable response is jeopardizing my business.

Has anyone experienced similar delays or issues with unresolved Account Health cases, and if so, how did you effectively expedite resolution with Amazon? Any guidance or direct contact recommendations would be greatly appreciated.

Thank you in advance for your support and advice.

Best regards,

Burcin Cikinci

5 views
3 replies
Tags:Account Health
00
Reply
user profile
Seller_xs5yIXb06NKQk

Urgent Assistance Needed – Account Health at Risk Due to Delayed Amazon Responses

Hello Amazon Seller Community,

I am reaching out urgently for assistance or advice regarding an ongoing issue severely affecting my Account Health. I have been selling on Amazon for over two years, but recently received notifications about product safety complaints that have significantly impacted my Account Health Rating. Amazon has notified me that my account faces deactivation within the next 72 hours.

Despite promptly submitting all required responses and documentation multiple times, my cases continue to remain unresolved, marked as "Work in progress," without a clear response or resolution from Amazon's internal teams. For example, regarding ASIN B00KOLB2V6, Amazon acknowledged receipt of my documents but has yet to provide a definitive resolution, and my account remains at risk.

Case Details:

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 2025

I have proactively complied with all requests, provided clear documentation, and adhered to all policies. However, the delay in receiving an actionable response is jeopardizing my business.

Has anyone experienced similar delays or issues with unresolved Account Health cases, and if so, how did you effectively expedite resolution with Amazon? Any guidance or direct contact recommendations would be greatly appreciated.

Thank you in advance for your support and advice.

Best regards,

Burcin Cikinci

Tags:Account Health
00
5 views
3 replies
Reply
3 replies
user profile
Seller_xs5yIXb06NKQk

Hi everyone,

I have another ASIN, B0DK27RC4Y, facing similar issues. It has been flagged due to a "Product Safety Issue" on July 12, 2025. The affected listing is "MOOG CV Axle*********************************** (Front Left)". Despite having no sales in the past 12 months, it has been marked as a "High – Repeat violation," and the listing was subsequently removed.

The case details are as follows:

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

I've submitted all requested information and documentation via Seller Central, but again, I have not received any actionable updates from Amazon’s internal team. The status remains "Work in progress," significantly impacting my Account Health.

Could you also check the status of this case and provide guidance on the next steps required, for much faster? Because I do not want my account closed even I have provided everything needed.

Thank you very much for your continued assistance.

Best regards,

Burcin C.

00
user profile
Remy_Amazon

Hello @Seller_xs5yIXb06NKQk,

I understand that your account is currently facing deactivation, and you have two ASINs (B00KOLB2V6 and B0DK27RC4Y) pending resolution from our teams. I recognize that waiting can be stressful, especially when you were given a specific timeline. To offer you further support, I've personally looked into the pending issues for you.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 202

View post

Good news regarding ASIN B00KOLB2V6: I've contacted the appropriate teams, and they've confirmed that your information was accepted. Your ASIN will be reinstated. Please keep an eye out for an official confirmation in your case 18095028751.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

View post

I was also able to reach out to the appropriate teams about your pending appeal for ASIN B0DK27RC4Y. They've informed me that this issue is still under review. While I can't provide a specific timeframe for resolution, I want to assure you that the responsible team will contact you immediately once they've made a determination.

Although I am currently unable to share any additional information on the review, I will reach back out to keep you informed if I get any update. In the meantime, please continue monitoring case 18094063831, as you may receive a response there first.

The forums community and I are here to support you throughout this process. Please don't hesitate to let us know how we can further assist you moving forward.

Thanks,

Remy

10
Follow this discussion to be notified of new activity
user profile
Seller_xs5yIXb06NKQk

Urgent Assistance Needed – Account Health at Risk Due to Delayed Amazon Responses

Hello Amazon Seller Community,

I am reaching out urgently for assistance or advice regarding an ongoing issue severely affecting my Account Health. I have been selling on Amazon for over two years, but recently received notifications about product safety complaints that have significantly impacted my Account Health Rating. Amazon has notified me that my account faces deactivation within the next 72 hours.

Despite promptly submitting all required responses and documentation multiple times, my cases continue to remain unresolved, marked as "Work in progress," without a clear response or resolution from Amazon's internal teams. For example, regarding ASIN B00KOLB2V6, Amazon acknowledged receipt of my documents but has yet to provide a definitive resolution, and my account remains at risk.

Case Details:

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 2025

I have proactively complied with all requests, provided clear documentation, and adhered to all policies. However, the delay in receiving an actionable response is jeopardizing my business.

Has anyone experienced similar delays or issues with unresolved Account Health cases, and if so, how did you effectively expedite resolution with Amazon? Any guidance or direct contact recommendations would be greatly appreciated.

Thank you in advance for your support and advice.

Best regards,

Burcin Cikinci

5 views
3 replies
Tags:Account Health
00
Reply
user profile
Seller_xs5yIXb06NKQk

Urgent Assistance Needed – Account Health at Risk Due to Delayed Amazon Responses

Hello Amazon Seller Community,

I am reaching out urgently for assistance or advice regarding an ongoing issue severely affecting my Account Health. I have been selling on Amazon for over two years, but recently received notifications about product safety complaints that have significantly impacted my Account Health Rating. Amazon has notified me that my account faces deactivation within the next 72 hours.

Despite promptly submitting all required responses and documentation multiple times, my cases continue to remain unresolved, marked as "Work in progress," without a clear response or resolution from Amazon's internal teams. For example, regarding ASIN B00KOLB2V6, Amazon acknowledged receipt of my documents but has yet to provide a definitive resolution, and my account remains at risk.

Case Details:

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 2025

I have proactively complied with all requests, provided clear documentation, and adhered to all policies. However, the delay in receiving an actionable response is jeopardizing my business.

Has anyone experienced similar delays or issues with unresolved Account Health cases, and if so, how did you effectively expedite resolution with Amazon? Any guidance or direct contact recommendations would be greatly appreciated.

Thank you in advance for your support and advice.

Best regards,

Burcin Cikinci

Tags:Account Health
00
5 views
3 replies
Reply
user profile

Urgent Assistance Needed – Account Health at Risk Due to Delayed Amazon Responses

by Seller_xs5yIXb06NKQk

Hello Amazon Seller Community,

I am reaching out urgently for assistance or advice regarding an ongoing issue severely affecting my Account Health. I have been selling on Amazon for over two years, but recently received notifications about product safety complaints that have significantly impacted my Account Health Rating. Amazon has notified me that my account faces deactivation within the next 72 hours.

Despite promptly submitting all required responses and documentation multiple times, my cases continue to remain unresolved, marked as "Work in progress," without a clear response or resolution from Amazon's internal teams. For example, regarding ASIN B00KOLB2V6, Amazon acknowledged receipt of my documents but has yet to provide a definitive resolution, and my account remains at risk.

Case Details:

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 2025

I have proactively complied with all requests, provided clear documentation, and adhered to all policies. However, the delay in receiving an actionable response is jeopardizing my business.

Has anyone experienced similar delays or issues with unresolved Account Health cases, and if so, how did you effectively expedite resolution with Amazon? Any guidance or direct contact recommendations would be greatly appreciated.

Thank you in advance for your support and advice.

Best regards,

Burcin Cikinci

Tags:Account Health
00
5 views
3 replies
Reply
3 replies
3 replies
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user profile
Seller_xs5yIXb06NKQk

Hi everyone,

I have another ASIN, B0DK27RC4Y, facing similar issues. It has been flagged due to a "Product Safety Issue" on July 12, 2025. The affected listing is "MOOG CV Axle*********************************** (Front Left)". Despite having no sales in the past 12 months, it has been marked as a "High – Repeat violation," and the listing was subsequently removed.

The case details are as follows:

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

I've submitted all requested information and documentation via Seller Central, but again, I have not received any actionable updates from Amazon’s internal team. The status remains "Work in progress," significantly impacting my Account Health.

Could you also check the status of this case and provide guidance on the next steps required, for much faster? Because I do not want my account closed even I have provided everything needed.

Thank you very much for your continued assistance.

Best regards,

Burcin C.

00
user profile
Remy_Amazon

Hello @Seller_xs5yIXb06NKQk,

I understand that your account is currently facing deactivation, and you have two ASINs (B00KOLB2V6 and B0DK27RC4Y) pending resolution from our teams. I recognize that waiting can be stressful, especially when you were given a specific timeline. To offer you further support, I've personally looked into the pending issues for you.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 202

View post

Good news regarding ASIN B00KOLB2V6: I've contacted the appropriate teams, and they've confirmed that your information was accepted. Your ASIN will be reinstated. Please keep an eye out for an official confirmation in your case 18095028751.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

View post

I was also able to reach out to the appropriate teams about your pending appeal for ASIN B0DK27RC4Y. They've informed me that this issue is still under review. While I can't provide a specific timeframe for resolution, I want to assure you that the responsible team will contact you immediately once they've made a determination.

Although I am currently unable to share any additional information on the review, I will reach back out to keep you informed if I get any update. In the meantime, please continue monitoring case 18094063831, as you may receive a response there first.

The forums community and I are here to support you throughout this process. Please don't hesitate to let us know how we can further assist you moving forward.

Thanks,

Remy

10
Follow this discussion to be notified of new activity
user profile
Seller_xs5yIXb06NKQk

Hi everyone,

I have another ASIN, B0DK27RC4Y, facing similar issues. It has been flagged due to a "Product Safety Issue" on July 12, 2025. The affected listing is "MOOG CV Axle*********************************** (Front Left)". Despite having no sales in the past 12 months, it has been marked as a "High – Repeat violation," and the listing was subsequently removed.

The case details are as follows:

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

I've submitted all requested information and documentation via Seller Central, but again, I have not received any actionable updates from Amazon’s internal team. The status remains "Work in progress," significantly impacting my Account Health.

Could you also check the status of this case and provide guidance on the next steps required, for much faster? Because I do not want my account closed even I have provided everything needed.

Thank you very much for your continued assistance.

Best regards,

Burcin C.

00
user profile
Seller_xs5yIXb06NKQk

Hi everyone,

I have another ASIN, B0DK27RC4Y, facing similar issues. It has been flagged due to a "Product Safety Issue" on July 12, 2025. The affected listing is "MOOG CV Axle*********************************** (Front Left)". Despite having no sales in the past 12 months, it has been marked as a "High – Repeat violation," and the listing was subsequently removed.

The case details are as follows:

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

I've submitted all requested information and documentation via Seller Central, but again, I have not received any actionable updates from Amazon’s internal team. The status remains "Work in progress," significantly impacting my Account Health.

Could you also check the status of this case and provide guidance on the next steps required, for much faster? Because I do not want my account closed even I have provided everything needed.

Thank you very much for your continued assistance.

Best regards,

Burcin C.

00
Reply
user profile
Remy_Amazon

Hello @Seller_xs5yIXb06NKQk,

I understand that your account is currently facing deactivation, and you have two ASINs (B00KOLB2V6 and B0DK27RC4Y) pending resolution from our teams. I recognize that waiting can be stressful, especially when you were given a specific timeline. To offer you further support, I've personally looked into the pending issues for you.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 202

View post

Good news regarding ASIN B00KOLB2V6: I've contacted the appropriate teams, and they've confirmed that your information was accepted. Your ASIN will be reinstated. Please keep an eye out for an official confirmation in your case 18095028751.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

View post

I was also able to reach out to the appropriate teams about your pending appeal for ASIN B0DK27RC4Y. They've informed me that this issue is still under review. While I can't provide a specific timeframe for resolution, I want to assure you that the responsible team will contact you immediately once they've made a determination.

Although I am currently unable to share any additional information on the review, I will reach back out to keep you informed if I get any update. In the meantime, please continue monitoring case 18094063831, as you may receive a response there first.

The forums community and I are here to support you throughout this process. Please don't hesitate to let us know how we can further assist you moving forward.

Thanks,

Remy

10
user profile
Remy_Amazon

Hello @Seller_xs5yIXb06NKQk,

I understand that your account is currently facing deactivation, and you have two ASINs (B00KOLB2V6 and B0DK27RC4Y) pending resolution from our teams. I recognize that waiting can be stressful, especially when you were given a specific timeline. To offer you further support, I've personally looked into the pending issues for you.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18095028751

ASIN: B00KOLB2V6

Issue: Product Safety Complaint

Status: Work in progress since July 14, 202

View post

Good news regarding ASIN B00KOLB2V6: I've contacted the appropriate teams, and they've confirmed that your information was accepted. Your ASIN will be reinstated. Please keep an eye out for an official confirmation in your case 18095028751.

user profile
Seller_xs5yIXb06NKQk

Case ID: 18094063831

Status: Work in progress since July 14, 2025, but requesting new documents over and over.

View post

I was also able to reach out to the appropriate teams about your pending appeal for ASIN B0DK27RC4Y. They've informed me that this issue is still under review. While I can't provide a specific timeframe for resolution, I want to assure you that the responsible team will contact you immediately once they've made a determination.

Although I am currently unable to share any additional information on the review, I will reach back out to keep you informed if I get any update. In the meantime, please continue monitoring case 18094063831, as you may receive a response there first.

The forums community and I are here to support you throughout this process. Please don't hesitate to let us know how we can further assist you moving forward.

Thanks,

Remy

10
Reply
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