Customers purchasing digital delivery products often opt out of seller communication, restricting the delivery of the products & follow-up in relation to it.
Many buyers of digitally delivered products opt out of seller communication, making it impossible to share delivery instructions or resolve post-purchase concerns.
These same buyers often raise complaints like “product not delivered,” while sellers are left unsupported, and Amazon cites buyer policy as the reason.
This is especially unfair when listings clearly state that delivery is via digital message.
If communication is blocked, how is the product supposed to reach the buyer?
We urge Amazon to review this policy for digital goods, as it directly impacts fulfillment and seller accountability.
A basic safeguard here could prevent unnecessary disputes and help protect genuine sellers.
A basic understanding of how digital delivery works should be sufficient to recognize this issue.
Customers purchasing digital delivery products often opt out of seller communication, restricting the delivery of the products & follow-up in relation to it.
Many buyers of digitally delivered products opt out of seller communication, making it impossible to share delivery instructions or resolve post-purchase concerns.
These same buyers often raise complaints like “product not delivered,” while sellers are left unsupported, and Amazon cites buyer policy as the reason.
This is especially unfair when listings clearly state that delivery is via digital message.
If communication is blocked, how is the product supposed to reach the buyer?
We urge Amazon to review this policy for digital goods, as it directly impacts fulfillment and seller accountability.
A basic safeguard here could prevent unnecessary disputes and help protect genuine sellers.
A basic understanding of how digital delivery works should be sufficient to recognize this issue.
1 reply
Topher_Amazon
Hi there @Seller_XVdaDbjgBlq3M,
Unless there is some context missing, I'd be remiss to not share Amazon policy which specifically mentions:
In order to protect customers, sellers and rights owners from digital piracy, sellers are not allowed to sell digitally downloadable software by any means whatsoever, including by way of activation codes, registration links, license keys, serial numbers, or any other credentials related to software products. For the avoidance of doubt, this prohibition includes, but is not limited to, providing access/activation information by email, Amazon messaging system, third party sites, any electronic channels, or by way of printed or physical form.
Topher
