High pricing errors and seller support incompetence
I am SO sick of fighting Amazon on potential high pricing errors. My pricing is fair. I send evidence. I explain why. In this case a hard to find hair item I'm selling for $40. Seller support is so lazy and never ever does their jobs, just sends the notice to change my price. I have to reopen and escalate over and over x 10 or more times for someone to actually spend 2 minutes reading my supporting documents or that have any common sense or competence.
It's infuriating that I have to beg to make a $5 profit off an item that Amazon takes $12-15 of the sale
Is there a secret to making the seller support do their jobs or is their job to say no and only no? I have at least 10 more pricing errors and know it will take up literally 20 hours of my time because no one at Amazon will listen to reason. What can I do??
Case ID: 18137548751
Case ID: 18156594251
Amazon, hello??
High pricing errors and seller support incompetence
I am SO sick of fighting Amazon on potential high pricing errors. My pricing is fair. I send evidence. I explain why. In this case a hard to find hair item I'm selling for $40. Seller support is so lazy and never ever does their jobs, just sends the notice to change my price. I have to reopen and escalate over and over x 10 or more times for someone to actually spend 2 minutes reading my supporting documents or that have any common sense or competence.
It's infuriating that I have to beg to make a $5 profit off an item that Amazon takes $12-15 of the sale
Is there a secret to making the seller support do their jobs or is their job to say no and only no? I have at least 10 more pricing errors and know it will take up literally 20 hours of my time because no one at Amazon will listen to reason. What can I do??
Case ID: 18137548751
Case ID: 18156594251
Amazon, hello??
2 replies
Cooper_Amazon
Good Afternoon @Seller_6jjGrDtOoqPUF,
I took a look at both of your cases and I see that you are actively working with Selling Partner Support on the issue. They have filed escalation tickets on your behalf to see what next steps can be taken. As both cases are still open, please continue to monitor the threads until they are closed out.
If you require further assistance once the case close out, please feel free to reach back out on this thread and we will be happy to assist you. Hope you have a great rest of the day.
Sincerely, Cooper_Amazon
