Promises must be kept!

Today we will be hosting our Ask Amazon event, please feel free to drop any question in this thread about our FBA shipment program.

We will be providing you support also if you have tip or tricks to share with other seller feel free to pass that knowledge.

We will be here from 7 AM - 4 PM ET

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

I wanted to create a space where we can share our experiences with Valid Tracking Rate (VTR) and compile some helpful insights from our growing community.

For those new to selling: VTR measures the percentage of orders that have valid tracking numbers uploaded within your expected ship date. Amazon's target is maintaining at least 95% VTR.

Common Seller Experiences:

🌟 Success Stories

• Have you hit that sweet 95% consistently?
• What changed the game for your business?
• Share your wins, big or small!

🗓️ Seasonal Smart Planning:

• Holiday rush preparation
• Boxing Day strategies
• Canada Day shipping surge
• Winter weather buffers

🤔 Common Challenges:

Sellers frequently mention struggling with multiple carrier usage causing tracking inconsistencies.

Weekend shipping delays often impact metrics negatively.

Manual entry errors in tracking numbers remain a persistent issue for many in our community.

💡 Community Tips:

The most successful sellers consistently set internal shipping deadlines earlier than Amazon's requirements. They emphasize the importance of double-checking tracking number formats before uploading. Many recommend using Amazon's partnered carriers for better integration. Regular weekly monitoring of VTR metrics helps catch potential issues before they become problems.

💭 Questions For Our Community:

• How do you handle tracking for Nunavut deliveries?
• What's your winter weather backup plan?
• Which carriers work best for your region?
• What's your experience with maintaining VTR standards? What strategies have worked for you?

Share your insights below! Let's help each other maintain healthy metrics and grow together.

Hello Community !

🎯 Need Help With Your Amazon Seller Account? We've Got You Covered!

Here are 3 easy ways to reach our Seller Support team:

Seller Central Portal

➡️ Visit: https://sellercentral.amazon.ca/help/center

(Just log in to your account first!)

✨ Choose Your Preferred Contact Method:

• 💬 Live Chat - Quick real-time support

• 📞 Phone Support - Direct conversation with our team

• ✉️ Email Support - Create a detailed case

🚀 Pro Tips for Faster Resolution:

• Keep your seller account info handy

• Save your case number for tracking

• Pick the most specific issue category

Need urgent help? Phone support is your best bet!

👉 Access our Help Center here

Hope you all have a great week!

Christine.

Managing returns and refunds is an essential aspect of running a successful Amazon seller account, whether you’re using Fulfillment By Amazon (FBA) or fulfilling orders yourself.

Understanding Amazon's policies on refunds, returns, and reimbursement claims is crucial for maintaining account health and ensuring customer satisfaction.

This article breaks down Amazon’s procedures, including timeframes, seller responsibilities, and the key conditions for reimbursement, making it easier for you to navigate the process.

FBA Refund and Return Claims

For FBA orders, Amazon has a clear set of rules for handling return claims:

Filing a Claim:

Claims for FBA customer returns must be filed between 60–120 days after a customer receives a refund or replacement. The maximum waiting period to file for a refund is 120 days.

Reimbursement conditions include:

• Automatic Reimbursement: If an item is not returned within 60 days, you will automatically be reimbursed.
• Sellable Returns: If a return is in sellable condition, it is restocked in your inventory, and no reimbursement will be issued.
• Unsellable Returns: You will receive a reimbursement only if Amazon is responsible for the unsellable return (e.g., damage during fulfillment).

Verification and Filing Claims

To initiate a claim, you must verify the return details through the Inventory Defect and Reimbursement portal.

If customer-related defects show up in the Eligible for claim tab of the portal, you can file a claim by entering the required information, such as the order ID, FNSKU, and quantity.

If you disagree with the resolution decision, you can appeal by submitting a claim via the Resolved tab using the provided information.

Non-Reimbursable Scenarios: These include items damaged by customers, recalled products, defective items, policy violations, and refunds issued directly by the seller.

• Seller-Fulfilled Returns

For seller-fulfilled orders, returns are managed through Seller Central. The refund process for these returns includes several types of refunds and claims:

Refund Types:

• Seller-issued refunds
• Amazon-issued refunds
• Major protection programs (A-to-Z Guarantee claims, SAFE-T reimbursement claims, chargeback claims, etc.)
• Claims for lost or damaged items in transit

Return Procedures:

• Returns Handling: Sellers are required to include a packing slip and return authorization number with returned items.
• Undeliverable Returns: If an item is undeliverable, Amazon may dispose of it.
• Incorrect Return Addresses: Returns sent to incorrect addresses can impact your selling privileges, so it’s crucial to monitor and update return information regularly.

Steps for Managing Returns in Seller Central

To efficiently process return requests and maintain a healthy seller account, follow these steps:

Access Seller Central: From the drop-down menu, select Orders, then click on Manage Returns.

Manage Return Requests: On the Manage Returns page, you can review, authorize, or complete return requests. You can also:

• Contact buyers for more information
• Issue full or partial refunds
• Offer concessions for returns, if necessary

The Importance of Efficient Returns Management

Efficiently handling returns and refunds is essential for keeping buyers satisfied and maintaining the health of your seller account. To stay on top of returns, regularly monitor the return portal and ensure that your policies are up-to-date. The ability to handle returns swiftly and professionally can have a significant impact on your seller reputation and long-term success on Amazon.

For more detailed information, be sure to check out the Amazon Seller Central Manage Seller-Fulfilled Returns page.

Tip for Sellers: Regularly reviewing your inventory and ensuring accurate return information can prevent common mistakes and missed opportunities for reimbursement. Be proactive in addressing any claims to maintain your standing as a trusted Amazon seller!

Hello Community !

We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. Your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.

While this strike is beyond Amazon's direct control, we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.

We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback serves as a crucial link between sellers and Amazon's internal teams. Please continue to share your experiences, concerns, and suggestions.

If your issue is related to feedback removal due to the Canada Post Strike, you can report it, along with the case seller support case, through our Forums with the title: Canada Post Strike (Feedback Removal Requests). This will help us address these concerns more efficiently.

As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.

We will update these forums as soon as we have any new information or guidance to share.

Furthermore, we remain committed to supporting you through these challenges.

Christine