Get 10% back on your first $70,000 CDN in branded sales. Learn how
Get 10% back on your first $70,000 CDN in branded sales. Learn how
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    Canada Seller Support
    by Seller_WIFV02H2XUFgS

    Hello Community !

    🎯 Need Help With Your Amazon Seller Account? We've Got You Covered!

    Here are 3 easy ways to reach our Seller Support team:

    Seller Central Portal

    ➡️ Visit: https://sellercentral.amazon.ca/help/center

    (Just log in to your account first!)

    ✨ Choose Your Preferred Contact Method:

    • 💬 Live Chat - Quick real-time support

    • 📞 Phone Support - Direct conversation with our team

    • ✉️ Email Support - Create a detailed case

    🚀 Pro Tips for Faster Resolution:

    • Keep your seller account info handy

    • Save your case number for tracking

    • Pick the most specific issue category

    Need urgent help? Phone support is your best bet!

    👉 Access our Help Center here

    Hope you all have a great week!

    Christine.

    4 votes
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    Forums Feedback Request: Tell Us How We’re Doing!
    by Seller_xkwDczt8sPSmx

    Hi sellers! 👋

    We just have a quick question for you: Did you get what you need from the Seller Forums today?

    If the forums helped you, please click the black thumbs-up button at the bottom of this post, and if not, please click the thumbs-down button — it’s that simple!

    If you didn’t get what you needed today, we’d also love it if you could reply to this post letting us know what we’re missing, or what we could improve. Your feedback helps us optimize the forums to help you find solutions faster and grow your business.

    Please keep in mind we can’t address individual cases or questions on this thread, but if you have a question, please use the “New Discussion” button above (or the "New" button on a mobile device), to post in the category related to your question. This will allow you to get help or advice from our community of sellers and Amazon community managers.

    Thanks so much for your feedback, and for being the best part of the Amazon Seller Forums!

    3 votes
    8 votes
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    15 replies
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    🚨Upcoming ASK AMAZON: FBA Shipment Challenges - Expert Solutions! 🚨
    by Seller_WIFV02H2XUFgS
    Amazon replied

    Hey Amazon Forums Community

    Having FBA shipment headaches? We feel you! That's why we're hosting a special "Ask Amazon" session about all things FBA shipments.

    👉 When: May 30, 2025

    ⏰ Time: 7 AM - 4 PM ET

    What's in it for you?

    • Real answers from actual FBA experts (no chatbots, promise! 😉)

    • Tips and tricks for smoother shipments

    • Solutions for those "help, my inventory is lost!" situations

    • Straight talk about storage fees and limits

    • Peak season planning advice

    How to join: Just drop your questions in the thread! Super simple. Our team will be responding throughout the day.

    Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

    🗓️ Save the Date.

    Set those reminders now! Add to your calendar:Ask Amazon, May 30, 2025

    Christine

    4 votes
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    🍁 Valid Tracking Rate Experiences & Tips: A Seller Community Discussion 🇨🇦
    by Seller_WIFV02H2XUFgS
    Amazon replied

    I wanted to create a space where we can share our experiences with Valid Tracking Rate (VTR) and compile some helpful insights from our growing community.

    For those new to selling: VTR measures the percentage of orders that have valid tracking numbers uploaded within your expected ship date. Amazon's target is maintaining at least 95% VTR.

    Common Seller Experiences:

    🌟 Success Stories

    • Have you hit that sweet 95% consistently?
    • What changed the game for your business?
    • Share your wins, big or small!

    🗓️ Seasonal Smart Planning:

    • Holiday rush preparation
    • Boxing Day strategies
    • Canada Day shipping surge
    • Winter weather buffers

    🤔 Common Challenges:

    Sellers frequently mention struggling with multiple carrier usage causing tracking inconsistencies.

    Weekend shipping delays often impact metrics negatively.

    Manual entry errors in tracking numbers remain a persistent issue for many in our community.

    💡 Community Tips:

    The most successful sellers consistently set internal shipping deadlines earlier than Amazon's requirements. They emphasize the importance of double-checking tracking number formats before uploading. Many recommend using Amazon's partnered carriers for better integration. Regular weekly monitoring of VTR metrics helps catch potential issues before they become problems.

    💭 Questions For Our Community:

    • How do you handle tracking for Nunavut deliveries?
    • What's your winter weather backup plan?
    • Which carriers work best for your region?
    • What's your experience with maintaining VTR standards? What strategies have worked for you?

    Share your insights below! Let's help each other maintain healthy metrics and grow together.

    2 votes
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    Share Your Topics for the Next 'Ask Amazon' Session!
    by Seller_WIFV02H2XUFgS
    Amazon replied

    Hey Sellers,

    We’re excited to work alongside you and want to make sure we’re covering what matters most to you.

    What topics would you like to see in an upcoming "Ask Amazon" session?

    We’re here to help and would love to focus on your biggest questions and concerns.

    Drop as many ideas as you have — we’re all ears! 👂

    3 votes
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    [Closed] 📢 Ask Amazon - Brand Registry Enrollment requirements and Expansion into Canada
    by Seller_j9Bd91CW3ZVpr
    Amazon replied

    Hello Sellers!

    Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions and concerns related to Brand Registry requirements, processes, and timelines.

    Brand Registry enrollment guide!

    Amazon Brand Registry.

    ⚡️ What You Need to Know:

    Brand Registry will answer all your questions posted in this event thread until August 14th,2025.

    💡 Submit questions below!

    Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event

    *Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers..

    -JiAlex

    1 vote
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    Canada Post Strike Tracking
    by Seller_WIFV02H2XUFgS
    Amazon replied

    Hello Community !

    We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. Your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.

    While this strike is beyond Amazon's direct control, we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.

    We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback serves as a crucial link between sellers and Amazon's internal teams. Please continue to share your experiences, concerns, and suggestions.

    If your issue is related to feedback removal due to the Canada Post Strike, you can report it, along with the case seller support case, through our Forums with the title: Canada Post Strike (Feedback Removal Requests). This will help us address these concerns more efficiently.

    As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.

    We will update these forums as soon as we have any new information or guidance to share.

    Furthermore, we remain committed to supporting you through these challenges.

    Christine

    2 votes
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