📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

• What if a buyer says they didn't receive their order? 😨

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

• Amazon’s A-to-z Guarantee claims
• Appeal an A-to-z Guarantee claim
• How to respond to an A-to-z Guarantee claim
• Prevent an A-to-z Guarantee claim

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

Hi Sellers,

We’re always impressed by the helpful, thoughtful responses shared by our Selling Partners here in the Forums. Your shared knowledge plays a big role in building a strong seller community — thank you!

That said, we’ve noticed that many great answers go unmarked as the “Most Helpful reply.” Selecting a response as the Most Helpful not only acknowledges the seller who helped, but also makes it easier for others to find the right information when they come across the thread later.

✅ Why mark a reply as Most Helpful?

• It highlights the most accurate or effective solution directly under the original question.

• It helps other sellers quickly spot answers that resolved a similar issue.

• It contributes to keeping our community organized and resourceful.

If you’ve posted a question and someone shared a response that helped you, take a moment to click “Mark as Most Helpful reply.” It only takes a second, but it goes a long way!

Thanks again for being part of this community and for supporting one another

Christine.