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Sunnie_Amazon

How to prevent and appeal an A-to-Z Claim

📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

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Tags:Engage with Amazon, Success stories
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user profile
Sunnie_Amazon

How to prevent and appeal an A-to-Z Claim

📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

Tags:Engage with Amazon, Success stories
00
9 views
3 replies
Reply
3 replies
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Seller_7LrAV0m5llaI7

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Sunnie_Amazon
What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.
View post

To prevent customers from filing A to Z claims, Why not just fix the tracking issues with Purolator and Canada Post that have been ongoing since April 2024 and November 2024 respectively, so that Amazon's customers can view proper tracking and not get forced to file A to Z claims in the first place?

Every morning we have to deal with Customers that say their item isn't delivered, however it was delivered to their community mailbox. We then have to direct them to the correct tracking info on Canada Post's website, and email them a screenshot, because Amazon's account app can not provide the right data.

Also Amazon's systems for customers go straight to A to Z claim right away for Canada Post lettermail orders under $30, despite Amazon policy allowing for sellers to ship lettermail for orders under $30 within Canada.

20
user profile
Seller_kNAboD6kRgVt7

My current A-Z claim has been filed as Not Recived today, July 2nd. Delivery promise date is July 10. ???!!!

Is this bad tech or just willful damage to sellers?

00
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Sunnie_Amazon

How to prevent and appeal an A-to-Z Claim

📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

9 views
3 replies
Tags:Engage with Amazon, Success stories
00
Reply
user profile
Sunnie_Amazon

How to prevent and appeal an A-to-Z Claim

📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

Tags:Engage with Amazon, Success stories
00
9 views
3 replies
Reply
user profile

How to prevent and appeal an A-to-Z Claim

by Sunnie_Amazon

📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

Tags:Engage with Amazon, Success stories
00
9 views
3 replies
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Seller_7LrAV0m5llaI7

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Sunnie_Amazon
What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.
View post

To prevent customers from filing A to Z claims, Why not just fix the tracking issues with Purolator and Canada Post that have been ongoing since April 2024 and November 2024 respectively, so that Amazon's customers can view proper tracking and not get forced to file A to Z claims in the first place?

Every morning we have to deal with Customers that say their item isn't delivered, however it was delivered to their community mailbox. We then have to direct them to the correct tracking info on Canada Post's website, and email them a screenshot, because Amazon's account app can not provide the right data.

Also Amazon's systems for customers go straight to A to Z claim right away for Canada Post lettermail orders under $30, despite Amazon policy allowing for sellers to ship lettermail for orders under $30 within Canada.

20
user profile
Seller_kNAboD6kRgVt7

My current A-Z claim has been filed as Not Recived today, July 2nd. Delivery promise date is July 10. ???!!!

Is this bad tech or just willful damage to sellers?

00
Follow this discussion to be notified of new activity
user profile
Seller_7LrAV0m5llaI7

user profile
Sunnie_Amazon
What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.
View post

To prevent customers from filing A to Z claims, Why not just fix the tracking issues with Purolator and Canada Post that have been ongoing since April 2024 and November 2024 respectively, so that Amazon's customers can view proper tracking and not get forced to file A to Z claims in the first place?

Every morning we have to deal with Customers that say their item isn't delivered, however it was delivered to their community mailbox. We then have to direct them to the correct tracking info on Canada Post's website, and email them a screenshot, because Amazon's account app can not provide the right data.

Also Amazon's systems for customers go straight to A to Z claim right away for Canada Post lettermail orders under $30, despite Amazon policy allowing for sellers to ship lettermail for orders under $30 within Canada.

20
user profile
Seller_7LrAV0m5llaI7

user profile
Sunnie_Amazon
What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.
View post

To prevent customers from filing A to Z claims, Why not just fix the tracking issues with Purolator and Canada Post that have been ongoing since April 2024 and November 2024 respectively, so that Amazon's customers can view proper tracking and not get forced to file A to Z claims in the first place?

Every morning we have to deal with Customers that say their item isn't delivered, however it was delivered to their community mailbox. We then have to direct them to the correct tracking info on Canada Post's website, and email them a screenshot, because Amazon's account app can not provide the right data.

Also Amazon's systems for customers go straight to A to Z claim right away for Canada Post lettermail orders under $30, despite Amazon policy allowing for sellers to ship lettermail for orders under $30 within Canada.

20
Reply
user profile
Seller_kNAboD6kRgVt7

My current A-Z claim has been filed as Not Recived today, July 2nd. Delivery promise date is July 10. ???!!!

Is this bad tech or just willful damage to sellers?

00
user profile
Seller_kNAboD6kRgVt7

My current A-Z claim has been filed as Not Recived today, July 2nd. Delivery promise date is July 10. ???!!!

Is this bad tech or just willful damage to sellers?

00
Reply
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