Urgent: Incorrectly Attributed Review Request for Removal
Dear Amazon Team,
Greetings! We are a merchant selling on Amazon and recently received a negative review with the “Verified Purchase (VP)” logo. However, upon checking the order number provided by the customer in our backend system, we found that the order record does not exist in our store.
Customer Comment:
"No Customer Service. Item appears to be just what we wanted, but we will never know as it arrived without the AC power adapter. Customer service at Jafada was no help as they refused to supply the missing adapter. So our choices now are to return the entire unit or try to buy an aftermarket adapter that may or may not work. So the one star is for horrible customer service on this item."
Order number: 112-8487447-1321816
Reasons for Requesting Review Removal:
1.The order number does not belong to our store: The order number provided by the customer cannot be found in our backend system, yet the review appears under our store with a VP logo, suggesting that it may actually belong to another seller.
2.Possible customer mistake: The customer may have mistakenly assumed that their purchase was from our store, leading them to post a review under our listing despite the order not being registered in our system.
3.Potential system error: We kindly ask the Amazon team to investigate further to confirm whether this review was misattributed due to a platform issue.
4.Violation of Amazon’s review policy: This review is entirely focused on customer service dissatisfaction rather than the product itself. According to Amazon’s guidelines, product reviews should primarily reflect the quality and functionality of the item. Since this review does not evaluate the actual product and solely criticizes customer service, we believe it violates Amazon’s review policies.
To ensure fairness and accuracy in product reviews, we respectfully request that Amazon reviews this case and takes appropriate action, such as removing the review or reconfirming its attribution. We are happy to provide further information to support this request.
Thank you for your time and assistance—we appreciate your support and look forward to your response.
Best regards
@Christine_Amazon
Urgent: Incorrectly Attributed Review Request for Removal
Dear Amazon Team,
Greetings! We are a merchant selling on Amazon and recently received a negative review with the “Verified Purchase (VP)” logo. However, upon checking the order number provided by the customer in our backend system, we found that the order record does not exist in our store.
Customer Comment:
"No Customer Service. Item appears to be just what we wanted, but we will never know as it arrived without the AC power adapter. Customer service at Jafada was no help as they refused to supply the missing adapter. So our choices now are to return the entire unit or try to buy an aftermarket adapter that may or may not work. So the one star is for horrible customer service on this item."
Order number: 112-8487447-1321816
Reasons for Requesting Review Removal:
1.The order number does not belong to our store: The order number provided by the customer cannot be found in our backend system, yet the review appears under our store with a VP logo, suggesting that it may actually belong to another seller.
2.Possible customer mistake: The customer may have mistakenly assumed that their purchase was from our store, leading them to post a review under our listing despite the order not being registered in our system.
3.Potential system error: We kindly ask the Amazon team to investigate further to confirm whether this review was misattributed due to a platform issue.
4.Violation of Amazon’s review policy: This review is entirely focused on customer service dissatisfaction rather than the product itself. According to Amazon’s guidelines, product reviews should primarily reflect the quality and functionality of the item. Since this review does not evaluate the actual product and solely criticizes customer service, we believe it violates Amazon’s review policies.
To ensure fairness and accuracy in product reviews, we respectfully request that Amazon reviews this case and takes appropriate action, such as removing the review or reconfirming its attribution. We are happy to provide further information to support this request.
Thank you for your time and assistance—we appreciate your support and look forward to your response.
Best regards
@Christine_Amazon
