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Seller_dHNG4PrDTSCCE∙
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Seller_dOjWS0q4BHvis∙
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Seller_dHNG4PrDTSCCE∙
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new reimbursement policy is completely absurdity and injustice
by Seller_dHNG4PrDTSCCE

First of all, the prices determined by Amazon are far below the actual purchase costs.

I bought the product from Amazon US for 10 US dollars, Amazon Canada's value for the product is 3 Canadian dollars. In other words, they calculated the cost for almost nothing. It's complete nonsense.

When you enter the cost yourself, it denies it.

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Seller_dOjWS0q4BHvis∙
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Unfulfillable Removable Settings : unable to setup a Canadian address
by Seller_dOjWS0q4BHvis
Amazon replied

Unfulfillable Removable Settings : unable to setup a Canadian address

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Seller_sSdpuBcOX7Sui∙
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No response from Amazon Case Help - ID 16753037051
by Seller_sSdpuBcOX7Sui
Amazon replied

I've opened a case to investigate about my missing shipment. It was opened on November 30th and there is still no reply. Please escalate as I lost 300 items due to this issue.

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Seller_75QVRObwS92sE∙
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bad jan due to so much inventory missing from every shipment
by Seller_75QVRObwS92sE
Amazon replied

any one having their inventory go crazy missing like only receiving 1 item out of 68 items. i have 2 shipments like this and 2 others where 25% is missing. i created case and not hearing any answers. can some one from amazon please help me out cause its hard to have sales when your missing so much inventory.

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Seller_a1oa3mRRFWymF∙
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Automated unfulfillable settings - cannot select US
by Seller_a1oa3mRRFWymF
Amazon replied

Hi all,

I have exactly the same problem described here: https://sellercentral.amazon.com/seller-forums/discussions/t/a1e7ad0a-c448-4fed-bbdb-77adcfb9dbda?postId=cd68b160-4b59-44fd-9761-c09b09db883c (Amazon fixed this)

I'm trying to set Automated UNFULFILLABLE settings. I don't want Amazon to dispose of unfulfillable inventory. I have selected to return items but i can only provide the address in Canada as a return address (see attached). I want to provide the US address.

I want to provide US address here: https://sellercentral.amazon.com/recoveryui/removal-setting/automated-unfulfillable

Using another browser or clearing cookies and cache didn't fix this.

Dear Amazon Support Team, please fix the issue for our account.

Thank you.

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Seller_CNWW9w7YrgwWB∙
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Automated unfulfillable settings cannot select CANADA
by Seller_CNWW9w7YrgwWB
Amazon replied

Hello I am having issues with my Automated unfulfillable settings. It will not let me select Canada, I only sell in Canada never sold anything in the USA nor do i have inventory there yet it still will not let me select Canada for my return address. I have tried creating multiple cases with no help and i am loosing a lot of unfulfillable inventory could this PLEASE be corrected asap.

My most recent case id# 17097680621. I would appreciate it a lot! Thank you so much.

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Seller_KRG1ud1IpzyXL∙
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Issues with choosing canada as the country for automated unfulfillable inventory
by Seller_KRG1ud1IpzyXL
Amazon replied

Hello,

Im a Canadian Amazon FBA seller, and Ive been having issues with unfulfillable inventory. My customer-damaged and refunded items are automatically being disposed of, and I cant seem to change the setting to have them returned to my Canadian address instead.

The Problem:

When I try to update my Automated Unfulfillable Settings, Im unable to select Canada as the return location.

This means all my customer-damaged and refunded items are being disposed of instead of being returned to me.

I want to receive my unfulfillable inventory in Canada but cannot seem to find a way to do it within Amazons settings.

My Questions:

1. Why isnt Amazon allowing me to set a Canadian return address?

2. Has anyone found a solution to receive unfulfillable inventory in Canada instead of having it disposed of?

Id appreciate any insights from other sellers who have dealt with this issue. Thanks in advance!

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Seller_SjeoXV41ckj65∙
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Automated unfulfillable settings locked to US
by Seller_SjeoXV41ckj65
Amazon replied

Hello, I need help with the country bug which is plaguing countless sellers for Automated unfulfillable settings.

I am selling products in CA and inventory was sent into CA FBA warehouses, yet the Automated unfulfillable settings are locked to US.

How does this possibly make sense to anyone?

We have tens of thousands of dollars of inventory that are set to be disposed of in a couple of days and we cannot send them out because Amazon keeps canceling our removal orders.

Please help in updating our Automated unfulfillable inventory country to CA not US.

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Seller_IiHMRO4jlRrXy∙
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Experience with FBM Freight Approval
by Seller_IiHMRO4jlRrXy
Amazon replied

Hello All, I have some larger batteries (above 70lbs) that need to be shipped by freight because of DOT hazmat rules. Other products similar are already shipped by freight per what I see online.

I have submitted a request with my Merchant ID/email and am waiting. Is there anything else I can do to help move this forward?

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Seller_5Y2wBx1ZYorJb∙
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Repeated High-Value Returns Damaged – FBA Returns
by Seller_5Y2wBx1ZYorJb
Amazon replied

I’m facing a serious issue with a buyer repeatedly purchasing high-end graphics cards from my store, only to return them damaged. Despite Amazon’s inspection confirming the damage upon return, this individual has done this multiple times, causing significant financial loss and risking my account health.

Details:

The buyer purchases expensive GPUs and initiates returns shortly after.

Amazon’s team verified physical damage (scratches, bent components) inconsistent with normal use.

This pattern has occurred 3 times in the past month, with no resolution from Seller Support yet.

Actions Taken:

Reported each case via Seller Central with detailed evidence.

Requested Amazon to investigate potential return abuse.

Seeking Guidance:

Has anyone dealt with similar fraudulent return patterns? How did you escalate this effectively?

Are there tools to restrict repeat buyers or flag suspicious accounts?

Any advice on recovering costs or preventing future abuse?

I’d greatly appreciate insights on protecting my business from such exploitation. Thank you in advance!

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