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Seller_gFnz1mnP3bYQg
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Seller_S0xDRNBtWS0Re
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Seller_gFnz1mnP3bYQg
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Lost inventory refund policy should be changed
by Seller_gFnz1mnP3bYQg

Hello,

We have a serious problem with inventory refund. Most of the requests entered are rejected and data cannot be re-entered within 30 days.

I also think that the lost inventory refund policy should be changed, I am sure most of us agree.

The seller cannot be held responsible for a product lost in the warehouse.

In the current situation, even if an invoice is presented, the purchase price is not covered. Moreover, you should pay the shipping and customs costs that you are reluctant to pay when the seller documents them.

After all, the seller has already incurred these costs to sell these products. And the loss of the products is not the seller's problem.

I strongly convey that you should take more responsibility in this regard and update the lost inventory payment policy.

I do not want to open a case about this issue again because I always get automatic responses.

I hope we witness this policy change.

Best regards

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Seller_S0xDRNBtWS0Re
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UPC code does not appear in inventory even though the box is checked
by Seller_S0xDRNBtWS0Re

How can I get the UPC code to appear in the Product details (Image, Title, ASIN and SKU) section of my inventory?

Image, SKU and condition are all visible but not UPC code... Even though the box is checked.

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Seller_aQrLF8nDFtPJR
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Free Storage
by Seller_aQrLF8nDFtPJR
Amazon replied

I've been informed by a colleague (not Amazon) that the first 3 units held by Amazon do not incur storage charges. I am currently looking to complete some Removal Orders for stock that it isn't selling quickly. If the storage is free for a small amount of units, I'm inclined make removals but leave 3 units there in case it sells, as long as there's no storage fees. Can someone please confirm and clarify this? Furthermore, would these 3 units be exposed to Long Term Storage Fees if they didnt move for a very long time?

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3 replies
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Seller_s3bebcUeBzRea
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Warehouse Keeps Loosing Our Inventory
by Seller_s3bebcUeBzRea
Amazon replied

CASE ID 17451954361

Below is a response we recently got from the warehouse. Clearly no research was done, after sending them the pack list they changed the response and said that the POD only shows the good were delivered and not that we actually sent the goods. This is so frustrating and unprofessional in the last 12 months we have lost close to 40k in inventory since we send most of our stuff my the SKID. The BOL clearly stated that receiving should check contents of skid before signing off on it which has not happened for the last few shipments that have arrived to the warehouse. Employees keep changing responses so that they do not have to reimburse given each invoice is upwards of 10k

No one does the work and at this point reaching out to Amazon legal department is like filing a suit against your employer while you still work there, Amazon gets away with so much, who else has been facing such issues?

Our research shows that the 1296 units of FNSKU X004E4HZZ7 that you sent with shipment FBA18PC8G1TD have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.

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Seller_CNWW9w7YrgwWB
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Automated unfulfillable settings cannot select CANADA
by Seller_CNWW9w7YrgwWB
Amazon replied

Hello I am having issues with my Automated unfulfillable settings. It will not let me select Canada, I only sell in Canada never sold anything in the USA nor do i have inventory there yet it still will not let me select Canada for my return address. I have tried creating multiple cases with no help and i am loosing a lot of unfulfillable inventory could this PLEASE be corrected asap.

My most recent case id# 17097680621. I would appreciate it a lot! Thank you so much.

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Seller_4jgQfUJ6677eA
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Received products that are not mine from removal order
by Seller_4jgQfUJ6677eA

I created a removal order for one of my products. I received all units of my product but also received around 300 units of another random product that I have never sold or seen before. After creating a case with seller support, they asked me to send pictures of the product and paperwork. After calling them twice (both times they said they had everything they need, just wait for our team to get back to you with next steps), they have sent me the same boilerplate response a few days later: "we need more information to resolve your case", along with a list of information I've already sent. At this point, I'm tempted to contact the seller of this item myself and let them know I was mistakenly sent their items and if they want them, send me a prepaid shipping label and I'll drop them off at the post office. Has anyone been in this situation?

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Seller_WaezCexRpDeud
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No Canada country code for removals costing me 10s of thousands a year
by Seller_WaezCexRpDeud
Amazon replied

@Seller_vtQxROP6UNr1OI hear you are the man to fix this. Can you please help me out, I am desperate. I tried to do this a few times and have spoke to support a few times for this issue. I am only selling in Canada right now minus the 1 items i send US FBM.

The only solution they gave me was to get a US warehouse to ship the items from Canada to the US so the US warehouse can ship it back to Canada to me...

Hello @Seller_WIFV02H2XUFgS, I saw you on a post about this also so included you as well.

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Seller_3ZQifw8pYqzkJ
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Automated Unfulfillable Settings - Cannot select Canada
by Seller_3ZQifw8pYqzkJ
Amazon replied

Hello, I'm attempting to change the settings in the Automated Unfulfillable Settings page. We are a Canadian seller with products at Canadian FBA warehouses, and we want to update the setting so that the defective products return to our business address located in Canada.

I am unable to select Canada for the address, only US is available in the dropdown menu, please see below screenshot

According to Amazon Seller Support, our account Home Marketplace is set to the US. I have seen some Amazon representatives on the forums assist sellers regarding this issue. Could you please help us switch the account Home Marketplace to Canada? @Seller_Udi0JNbTrsmUV @Seller_vtQxROP6UNr1O

Case ID: 17411235021

Thank you very much for your time and assistance

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9 replies
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Seller_EDuqqnpVHaX2g
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YHM1 Receiving Broken Not checking in...
by Seller_EDuqqnpVHaX2g
Amazon replied

Please help me out I never had issues like this in the past...

Shipment ID:FBA18VBG2Q3T

3 votes
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16 replies
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Seller_hmamO9Ig5FYqz
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Urgent: Case Under Review for Too Long – Request for Update
by Seller_hmamO9Ig5FYqz
Amazon replied

Our case has been under review for a long time, and we don’t understand why the Amazon investigation is taking so long. Please expedite the investigation of this case and update the inventory quantity so that we can resume selling our products as soon as possible.

The case ID: 17404831491

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2 replies
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