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Seller_3FYmablvW0mYI
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Seller_3FYmablvW0mYI
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Lost items in YYZ4
by Seller_3FYmablvW0mYI

Case ID: 18084558791

It took them a month to sort my items. At the beginning, the report says that the delivery is successful, all my items are found without discrepancy. One week later, I noticed that 7 of my items are missing. Another week later, all 20 items from my package are missing. I am using FBA, and 13 orders were received during that time, so it was available at some point, but now all missing. All the orders are pending now. I looked in the forum and it looks like there are many similar cases in this warehouse location (YYZ4). I think Amazon needs to do something about this warehouse.

I hope Amazon really value their Leadership Principle and be more obsessed with their customers. I need full reimbursement if the items are missing and even if they found the items, I am look for some kind of compensation for the delay in my orders.

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1 reply
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Seller_u0uUMAxtBE6GN
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Fulfilment Center Transfer Taking Ages
by Seller_u0uUMAxtBE6GN
Amazon replied

A listing has been in FC transfer for more than three weeks, and there is no indication that it will be available for sale soon. It's frustrating...........

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2 replies
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Seller_ZzW7uv31WmZh7
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70% of Our Inventory Lost During FC Transfers – No Resolution from Support, Business Growth Blocked
by Seller_ZzW7uv31WmZh7
Amazon replied

We are a long-time seller on Amazon and have been facing a recurring and critical issue that is now putting our business at serious risk.

Every time our inventory is transferred between Fulfillment Centers (FCs), approximately 70% of the units under the same ASIN go missing. This has happened multiple times, and each time we submit a case, we are given generic responses that do not address the root cause.

Our subscriber customers are left with no inventory, affecting their loyalty and trust.

We are unable to scale or restock confidently, given the unpredictable losses.

Amazon support has not escalated or provided any investigation—just templated replies like “wait 30 days” or “we’re looking into it.”

No agent has identified or explained why this happens every single time during FC transfer.

This is not an isolated incident. We suspect a systemic issue with how FC transfers are tracked or received. We urge Amazon to look deeper into this recurring loss pattern, provide clear accountability, and offer a path to resolution.

We are not just asking for reimbursements—we want root-cause analysis and prevention so we can focus on growing our business instead of chasing inventory that repeatedly disappears.

We would appreciate direct input from someone on the FBA operations or logistics team who can truly help resolve this ongoing issue.

I'm sure a lot of us here got this issues.

1 vote
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5 replies
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Seller_1JtWN7OO6rhPF
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Grand Theft Larceny by Amazon - Again. URGENT: $8,000 CAD Shipment "Lost" by Amazon FBA with No Reimbursement – Denied for Illogical Reason (FBA18VF6CGDB)
by Seller_1JtWN7OO6rhPF
Amazon replied

This is now the third large shipment since Amazon implemented its new reimbursement policy where we’ve effectively been robbed of thousands of dollars in inventory with no valid justification.

FBA Shipment ID: FBA18VF6CGDB

Total units missing: 252 (151 + 101 units)

Estimated retail value: $7,660 CAD

Case IDs: 18072530981, 17929419731

We opened support cases. Amazon responded with copy-paste boilerplate rejections, refusing reimbursement with no coherent rationale.

Their official reply:

"We are denying your reimbursement claim for the following units because we received an unexpected item when compared to your shipping plan. This was caused by sending items with the wrong UPC, or items having missing or incorrect labels:

Expected FNSKU B06XDSZP7H/151 arrived as ASIN B06XDSZP7H

Expected FNSKU B004GINGOY/101 arrived as ASIN B004GINGOY"

This response makes no sense:

FNSKU B06XDSZP7H = ASIN B06XDSZP7H (they are the same item)

FNSKU B004GINGOY = ASIN B004GINGOY (again, identical)

There is no mismatch, no unexpected ASINs, and no labeling error. On the same shipment, the exact same FNSKUs were correctly received on other units, so why would only some be rejected?

If Amazon somehow thinks these units were mislabeled or unscannable:

Why aren’t they showing in our stranded inventory?

Where are the 252 bags?

Why is there no bin discrepancy or reconciliation offered?

We have received zero rational explanations and Amazon Support has stopped replying.

This amounts to a loss of ~$8,000 CAD and raises serious concerns about FBA's new claim policies and accountability. We need a real human to investigate. This cannot be chalked up to “unexpected item” or “labeling error” when the product ID matches exactly what was shipped and received partially.

We are hoping forum moderators or senior escalation reps can step in and help.

Combined with the other 2 large shipments where this has happened, we are looking at a loss approaching $20,000 CAD. Unbelievable, and unsustainable - and presumably illegal.

7 votes
0 votes
404 views
12 replies
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Seller_TLNYuLmxq2RLf
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Removal Orders Keep Getting Cancelled – Ongoing Issue for Over a Month
by Seller_TLNYuLmxq2RLf

I have been trying to remove my inventory for more than a month, but all my removal orders continue to be automatically cancelled.

I have contacted support multiple times, but the only response I receive is:

"Please resubmit your removal order."

I’ve done that repeatedly, but nothing changes.

As a result, I am being charged a huge amount in long-term storage fees every two weeks, which is extremely frustrating and unfair, given that I am actively trying to remove this inventory.

I am urgently asking for your help to:

✅ Investigate why my removal requests are being cancelled

✅ Assist me in removing ALL my aged inventory

✅ Prevent further storage charges while the issue is unresolved

Some affected ASINs:

B0CVQ7JH24

B0CW2B1X45

B0CWN9H5RT

B0CWNB61HR

Please escalate this case to the appropriate team if necessary. I appreciate your prompt and serious attention to this issue.

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0 replies
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Seller_1JtWN7OO6rhPF
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Being Robbed by Amazon (again) - refusing to acknowledge inventory delivered "Investigation completed – shipment contents counted and confirmed"
by Seller_1JtWN7OO6rhPF
Amazon replied

Title says it all

We have 10 signed POD slips for all 10 boxes. Amazon claims that only 68/161 units were received

Then they have the never to prevent us from even opening a reconcilliaiton request by claiming "Investigation completed – shipment contents counted and confirmed"

We have seen on several occasions now Amazon acknowledge that they did in fact lose our inventory despite having "Investigation completed – shipment contents counted and confirmed" post on the shipment page.

Guys we do NOT have time to police you on every shipment ESPECIALLY with your new reimbursement highway robbery policy

Please see existing case IDs

Original case 17630894651

merged to 17470478091

Requesting helping from a forumn moderator.

We are trying oiur best to keep our business with Amazon but dealing with Seller Support is a nightmare.

8 votes
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467 views
27 replies
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Seller_pFqitPJGFWAPb
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EVERY removal order I create for return is cancelled
by Seller_pFqitPJGFWAPb
Amazon replied

I Need Help

EVERY SINGLE removal order I have done for return since the middle of April has been cancelled - over 80 in total for hundreds of ASINS.

As well automated returns amazon attempts to send to me are also cancelled.

I have escalated this issue 12 times with no resolve and the same garbage answer that couriers are not available every time - for over 80 removal orders over 2.5 months.

CASE 18033164991 and 17840207391

removal orders cancelled:

25070216BF

2507021635

25070215YP

f75qYHn1ge

VAko80/TUN

+as15XiN/b

b8ilForGDb

2506271AMS

kvms2awjse

2506251G1J

2506251FWU

BYnppNnWm7

AikfKk5vx6

2506231NAW

2506231MNB

2506231DPV

2506231407

250620V5B

Ocsi/IDeHK

2506181LZK

2506181LD3

25061811P

2506181IHW

2506181190

2506181160

2506161L0E

2506161E7G

2506161E2G

2506161EOS

2506161DRK

2506161DOJ

CsMiKzzuc4

LMNvlo6kSg

25061114A0

2506111480

2506111410

25061112UU

25061112S4

250610WXH

250610WS8

250610T7A

W/VV+fOoFe

2506071ET8

2506071EOB

2506071ENB

2506041JGA

2506041JCC

JOCI1M1VXF

25060316V6

2506011A8K

25060118DS

mVB/OfpbH4

2505271L80

2505271L00

2505271KZ7

2505271KY8

9t6NpAxIRW

250525ZA4

250525Z8L

250525Z60

jVKjinkGri

fvB/OKzks9

2505161E9J

gMFtcD6Kr5

2505141NT2

2505141N00

2505141NM8

2505141MKE

25051210A8

2505121DJY

2505111INQ

250511115S

o/M1dooMBd

I am very frustrated and no one is even attempting to help. I have spent over 40 hours now on chats or phone with no resolution.

I see many others in the seller forums with the exact same issue so there is obviously a glitch in the system.

SOMEONE PLEASE HELP!

2 votes
0 votes
103 views
7 replies
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Seller_opC3mc7rEdRXf
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Researching Lost Items
by Seller_opC3mc7rEdRXf
Amazon replied

Hello, I am trying to find the date when my items were sent from one FBA warehouse to another. I know it was sometime in April.

When the transfer took place, 2 of my items went missing and they are listed as 'Researching' on the manage inventory page. I assume they are permanently lost.

If so when will I be reimbursed for them? & Where can I find the date of the transfer between the two warehouses?

I read online that after approx. 60 days you should be reimbursed for lost items that haven't been found. If that is the case, mine have exceeded that time. Thanks for any help.

0 votes
0 votes
70 views
10 replies
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Seller_lAoLty43jJMSx
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Storage fee is being charged unfairly
by Seller_lAoLty43jJMSx
Amazon replied

Storage fee is being charged unfairly

It has been almost a year now, we are stating that these products should be disposed of urgently and that we do not want to pay more storage fee. Although Amazon should be responsible for itself, despite opening dozens of cases, it neither sends the products to us nor disposes them. It constantly reflects storage fee for 980 products. PLEASE DO NOT LET US GO. This is a very unfair situation and cannot be solved in any way.

0 votes
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88 views
5 replies
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Seller_1K8XZJM5AdQEC
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FBA Inventory Removal issue
by Seller_1K8XZJM5AdQEC
Amazon replied

I am trying to remove some inventory from FBA to be returned to my address but shortly after placing the Removal order it is cancelled.

I reached out to Amazon support and they told me to try again in a few days which I did but it was the same thing.

Why is this happening? I've removed inventory in the past and had no issues.

How am I supposed to get this inventory removed?

0 votes
0 votes
38 views
11 replies
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