Hello Amazon Seller Forums team,

We are requesting urgent assistance from an Amazon representative regarding a severe FBA inbound failure that Seller Support has refused to escalate, despite clear proof of delivery and significant financial impact.

Shipment ID: FBA1930BCZT2

Case ID: 19150496031

Marketplace: Amazon.ca

Retail value of shipment at risk: $20,214.60 CAD

This is not a minor discrepancy. This is a high value retail shipment that Amazon is asserting was received as zero units, despite a signed Proof of Delivery confirming Amazon accepted the shipment.

Summary of the issue

Amazon Seller Support is denying reimbursement on the basis that no units were received at all, while simultaneously acknowledging that the shipment was delivered to an Amazon fulfillment center.

Key facts:

• The shipment was delivered to Amazon and signed for by Amazon, with a valid Proof of Delivery provided.

• Amazon is not claiming a partial shortfall. They are explicitly asserting that zero units were received.

• The carrier has confirmed delivery and refuses to open an insurance claim because the shipment was accepted by Amazon.

• Seller Support continues to redirect us to the carrier, despite the delivery being completed and signed.

This creates an impossible situation where:

1. Amazon confirms delivery occurred.
2. Amazon claims receipt of zero inventory.
3. The carrier confirms delivery and denies liability.
4. The seller is left with no escalation path.

Retail value calculation of denied inventory

Qty FNSKU Unit Price Total

288 X002S81ODF $13.99 $4,029.12

192 X004O6WCZN $19.99 $3,838.08

176 B0B34CRNTJ $39.99 $7,038.24

48 B0952GJZQQ $48.00 $2,304.00

30 B093ZB6VFL $23.99 $719.70

18 B0848HWH2Z $29.99 $539.82

18 B0949PSB7L $21.99 $395.82

18 B0952FPLTG $74.99 $1,349.82

Total Retail Value $20,214.60

This inventory did not vanish prior to delivery. Amazon accepted the shipment.

Amazon’s stated position

“Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.”

This response does not apply to the facts of this case.

Amazon is not disputing quantities. Amazon is claiming zero units received, which is fundamentally incompatible with a signed delivery and acceptance.

Why this requires leadership escalation:

• A shipment cannot be delivered, signed for by Amazon, and recorded as zero units received without a serious internal receiving failure.
• Seller Support has refused to escalate to Captive Team or Amazon Leadership.
• The seller is being instructed to pursue carrier insurance that is contractually unavailable due to completed delivery.
• Over $20,000 CAD in retail inventory has effectively disappeared inside Amazon’s network with no accountability.

We are experienced FBA sellers and fully understand standard shortfall processes. This is not a routine inbound discrepancy. This is a systemic receiving failure with material financial impact.

We respectfully request assistance from an Amazon representative to ensure this case is reviewed properly.

Please see case ID 19150496031 for the signed POD + invoice exactly matching this shipment.

298 units send and Amazon received all 298.

Then amazon said I had a one unit discrepancy. I filed a claim, submitted evidence, and won it.

After the shipment was closed, different item showed a discrepancy. Then more. Today another 10 units missing, on a shipment that scanned fine originally and AFTER amazon closed the shipment.

How is Amazon changing what they received after they closed shipment? And doing it without sending a single notification?

The take Action dropdown is greyed out on every row, so I can't reconcile or dispute any of it. Older closed shipments still have working dropdowns. Just not this one.

How do I resolve this, I should not have to search closed shipments to see if amazon secretly is changing the numbers.

Any help is appreciated.