70% of Our Inventory Lost During FC Transfers – No Resolution from Support, Business Growth Blocked
We are a long-time seller on Amazon and have been facing a recurring and critical issue that is now putting our business at serious risk.
Every time our inventory is transferred between Fulfillment Centers (FCs), approximately 70% of the units under the same ASIN go missing. This has happened multiple times, and each time we submit a case, we are given generic responses that do not address the root cause.
Our subscriber customers are left with no inventory, affecting their loyalty and trust.
We are unable to scale or restock confidently, given the unpredictable losses.
Amazon support has not escalated or provided any investigation—just templated replies like “wait 30 days” or “we’re looking into it.”
No agent has identified or explained why this happens every single time during FC transfer.
This is not an isolated incident. We suspect a systemic issue with how FC transfers are tracked or received. We urge Amazon to look deeper into this recurring loss pattern, provide clear accountability, and offer a path to resolution.
We are not just asking for reimbursements—we want root-cause analysis and prevention so we can focus on growing our business instead of chasing inventory that repeatedly disappears.
We would appreciate direct input from someone on the FBA operations or logistics team who can truly help resolve this ongoing issue.
I'm sure a lot of us here got this issues.
70% of Our Inventory Lost During FC Transfers – No Resolution from Support, Business Growth Blocked
We are a long-time seller on Amazon and have been facing a recurring and critical issue that is now putting our business at serious risk.
Every time our inventory is transferred between Fulfillment Centers (FCs), approximately 70% of the units under the same ASIN go missing. This has happened multiple times, and each time we submit a case, we are given generic responses that do not address the root cause.
Our subscriber customers are left with no inventory, affecting their loyalty and trust.
We are unable to scale or restock confidently, given the unpredictable losses.
Amazon support has not escalated or provided any investigation—just templated replies like “wait 30 days” or “we’re looking into it.”
No agent has identified or explained why this happens every single time during FC transfer.
This is not an isolated incident. We suspect a systemic issue with how FC transfers are tracked or received. We urge Amazon to look deeper into this recurring loss pattern, provide clear accountability, and offer a path to resolution.
We are not just asking for reimbursements—we want root-cause analysis and prevention so we can focus on growing our business instead of chasing inventory that repeatedly disappears.
We would appreciate direct input from someone on the FBA operations or logistics team who can truly help resolve this ongoing issue.
I'm sure a lot of us here got this issues.
4 replies
Bryce_Amazon
Greetings,
Unfortunately we don't have FBA operations or logistics individuals on the Seller Forums, but I would be happy to route your case details internally. Please let me know the most recent case ID you have on this issue, and I will request an investigation. Thank you!
Seller_780S4v8bJE16Z
We've been tracking this issue and trying to get it in front of the right eyes for close to a year now.
The last conversation I had with support about it ended with me begging to be redirected to some sort of bug report to report this recurring technical issue.
I was told there is "no such glitch".
It's obvious that, like you said, there's a systemic issue with how FC transfers are tracked. It seems impossible to address because Amazon seems unwilling to admit that something is broken.
There has been ZERO accountability on Amazon's end for this, and it feels like it's by design. Please update if you make any headway.
(I will say- the scale at which you're seeing this sounds way higher than what we're seeing! Other people don't seem to notice the issue at all. I wonder if there are issues with certain FCs or something? We haven't been able to identify any patterns like that.)
