Lost items in YYZ4
Case ID: 18084558791
It took them a month to sort my items. At the beginning, the report says that the delivery is successful, all my items are found without discrepancy. One week later, I noticed that 7 of my items are missing. Another week later, all 20 items from my package are missing. I am using FBA, and 13 orders were received during that time, so it was available at some point, but now all missing. All the orders are pending now. I looked in the forum and it looks like there are many similar cases in this warehouse location (YYZ4). I think Amazon needs to do something about this warehouse.
I hope Amazon really value their Leadership Principle and be more obsessed with their customers. I need full reimbursement if the items are missing and even if they found the items, I am look for some kind of compensation for the delay in my orders.
Lost items in YYZ4
Case ID: 18084558791
It took them a month to sort my items. At the beginning, the report says that the delivery is successful, all my items are found without discrepancy. One week later, I noticed that 7 of my items are missing. Another week later, all 20 items from my package are missing. I am using FBA, and 13 orders were received during that time, so it was available at some point, but now all missing. All the orders are pending now. I looked in the forum and it looks like there are many similar cases in this warehouse location (YYZ4). I think Amazon needs to do something about this warehouse.
I hope Amazon really value their Leadership Principle and be more obsessed with their customers. I need full reimbursement if the items are missing and even if they found the items, I am look for some kind of compensation for the delay in my orders.
3 replies
Seller_3FYmablvW0mYI
This is extremely frustrating. As a new seller on Amazon, this is only the second box that I shipped to FBA and it's already lost, which costed me 800+ CAD. I have reached to customer support and the associate is just repeating the same thing from a template, suggesting that I have shipped an empty box...
Can you please escalate this case. I have NOT shipped an empty box that weight 8kg... I have the receipt from the carrier.
Bryce_Amazon
Good afternoon,
Case ID: 18084558791
Thanks for taking the time to post here on the forums. I have reviewed your case, and reached out to our internal team to request additional investigation. They will create a new case to work with you on this issue, or they may reply directly to me with information to share. Thanks for your patience!
