This is now the third large shipment since Amazon implemented its new reimbursement policy where we’ve effectively been robbed of thousands of dollars in inventory with no valid justification.

FBA Shipment ID: FBA18VF6CGDB

Total units missing: 252 (151 + 101 units)

Estimated retail value: $7,660 CAD

Case IDs: 18072530981, 17929419731

We opened support cases. Amazon responded with copy-paste boilerplate rejections, refusing reimbursement with no coherent rationale.

Their official reply:

"We are denying your reimbursement claim for the following units because we received an unexpected item when compared to your shipping plan. This was caused by sending items with the wrong UPC, or items having missing or incorrect labels:

Expected FNSKU B06XDSZP7H/151 arrived as ASIN B06XDSZP7H

Expected FNSKU B004GINGOY/101 arrived as ASIN B004GINGOY"

This response makes no sense:

FNSKU B06XDSZP7H = ASIN B06XDSZP7H (they are the same item)

FNSKU B004GINGOY = ASIN B004GINGOY (again, identical)

There is no mismatch, no unexpected ASINs, and no labeling error. On the same shipment, the exact same FNSKUs were correctly received on other units, so why would only some be rejected?

If Amazon somehow thinks these units were mislabeled or unscannable:

Why aren’t they showing in our stranded inventory?

Where are the 252 bags?

Why is there no bin discrepancy or reconciliation offered?

We have received zero rational explanations and Amazon Support has stopped replying.

This amounts to a loss of ~$8,000 CAD and raises serious concerns about FBA's new claim policies and accountability. We need a real human to investigate. This cannot be chalked up to “unexpected item” or “labeling error” when the product ID matches exactly what was shipped and received partially.

We are hoping forum moderators or senior escalation reps can step in and help.

Combined with the other 2 large shipments where this has happened, we are looking at a loss approaching $20,000 CAD. Unbelievable, and unsustainable - and presumably illegal.