Hi,

I’m having a hard time getting my product reinstated on Amazon.ca and wondering if anyone here has dealt with something similar.

The product is Regenepure DR Shampoo (ASIN: B0032FSDOA). It’s a cosmetic, not a drug or health product. I’ve submitted the official Cosmetic Notification Form (CNF) from Health Canada that shows it’s registered as a cosmetic (cosmetic number: 03326543).

It doesn't make any claims like “treating hair loss” or “stimulating growth.” The listing just talks about gentle cleansing and daily use. I’ve also made sure:

• The packaging is bilingual (English and French)
• The full ingredient list is on the label
• All content is cosmetic-only (no medical or health claims)
• The CNF and product label images are uploaded

But Amazon keeps rejecting the appeal, saying I need to upload a DIN or NPN. Since it’s a cosmetic, it doesn’t have or need a DIN/NPN. I’ve already explained that and provided proof, but the responses feel automated and don’t address what I’ve submitted.

Has anyone had success resolving something like this? Is there a way to escalate it or speak to someone who will actually look at the documents?

Thanks in advance.

@Seller_l3eCP9f1PtJXC @Seller_8hQgfj6OVZYse @Seller_RsATYbG9XP0HP @Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_l7Jtck9jxnEA0 @Seller_4GjtS9k0cnHHv @Seller_khUF6HPR2AHxu @Seller_7e4TizkSOVtBf @Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej @Seller_1KYLYkgAlu4xX @Seller_F4AbbFj6ovBk3 @Seller_FJwyF3iu5qxUY @Seller_RTAKHeZqlPLvF @Seller_QYS7Alex1XIw4 @Seller_PIHyltK09pbl3 @Seller_WIFV02H2XUFgS

Our ASIN B0D35YDMGX is not a food item, but it has been identified as one and we have recieved a violation for restricted products and asked to provide images showing french labelling. This is not a food item, but when we appeal, it is rejected without reason. They simply ignore our pictures and appeal and restate that it is a food item. How do we successfully appeal this? @Seller_CnfW62x6yxvJw @Seller_VLOxBfLBgpoOh

I reported ASIN B0F59666V7 to Amazon for blatant listing abuse. The seller is using a product page with over 3000+ reviews originally intended for a completely different item. On top of that, they’re misleading customers by referencing trusted brands like DeWalt and Hefty in the listing content — even though his products has nothing to do with them.

I created a complain ID: 17677665601

This is a clear violation of Amazon’s detail page manipulation and trademark misuse policies.

Amazon responded saying they took appropriate action, but the listing is still up and nothing has been fixed — the reviews are still there, the false branding is still present, and the seller is still benefiting unfairly.

This kind of abuse misleads customers and damages the integrity of the platform. I want this resolved. Amazon needs to take this seriously and actually enforce their own policies.

@Seller_WIFV02H2XUFgS@Seller_vtQxROP6UNr1O

hello

I have been selling books as FBA in Amazon Canada for more than 6 years.

2 weeks ego, when I tried to add products and add the products I had in stock to the system to sell, I started to get the 'Your product requires approval to sell.' errors. So I can't add products and I can't restock my products that are on sale.Suddenly got restricted to list all books category. Spoke to Seller Central and account health executives, no issues with the account and healthy but no clue. Seller Central executive told me it might be a technical glitch but no clue so far. I can't list any book now.

I have a large inventory (thousands of dollars) but out of nowhere Amazon decided to block everything providing no reason or explanation.

Pls help me .

@Seller_Udi0JNbTrsmUV

@Seller_WIFV02H2XUFgS

@Seller_7I1InA30aApWy

@Seller_CnfW62x6yxvJw

I have a product I am trying to list, I've been told (repeatedly) that I am not able to list the product due to its ingredient. I've been told the ingredient is prescription only, which its not. I've provided the drug registration number that shows it is registered OTC and still been told I am not able to list it.

So my issue is, my competitors product, the identical product, same ingredient, same registration, same product IS listed... so if the ingredient is banned and I cant list mine, then why is this other product that is identical listed, and even being fulfilled by Amazon?