Get 10% back on your first $70,000 CDN in branded sales. Learn how
Get 10% back on your first $70,000 CDN in branded sales. Learn how
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    Seller_l7Jtck9jxnEA0
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    Seller_l7Jtck9jxnEA0
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    Seeing Double? 👥 Let's Make it Single! 👤
    by Seller_l7Jtck9jxnEA0
    Amazon replied

    Hello Sellers!

    With the holiday shopping season approaching (including Canadian Boxing Day), now is the perfect time to optimize your product catalogue by consolidating duplicate listings. Did you know that having multiple pages for the same product can actually hurt your sales on Amazon? Here's why merging duplicates matters and how to do it right.

    Why Merge Duplicates? 💡

    * Improves product discoverability in search results on Amazon.ca

    * Consolidates product reviews in one place for Canadian shoppers

    * Creates a better shopping experience for customers across all provinces and territories

    * Combines sales history for better performance metrics

    * Reduces catalogue management overhead, especially for bilingual listings

    Before You Start: Quick Checklist ✅

    * Verify the products are exactly identical

    * Ensure you have active inventory for at least one ASIN on Amazon.ca

    * Confirm neither ASIN is Brand Registered (unless you're the rights owner)

    * Check that both products share the same brand

    * Validate all product attributes match exactly, including bilingual content where applicable

    Step-by-Step Merge Process 📝

    1. Navigate to the Merge duplicate product help page tool in Seller Central

    2. Enter your source and target ASINs

    3. Provide proof that products are identical (including French language equivalency if applicable)

    4. Submit your merge request

    5. Allow up to 24 hours for processing

    Pro Tips for Success 🌟

    * Review product attributes thoroughly in both English and French before requesting a merge

    * Keep documentation of why products are identical

    * Plan merges during off-peak hours (consider both EST and PST time zones)

    * Monitor your merged listings for 24-48 hours after completion

    * Ensure compliance with Canadian product labelling requirements

    What NOT to Merge ⚠️

    * Parent ASINs

    * Products from different brands

    * Brand Registered ASINs (unless you're the rights owner)

    * Removed or inactive ASINs

    * Products with different specifications

    * Products with different language variations that should remain separate

    Need More Help? Check out our detailed Product detail page rules policy for Amazon or visit the Brand Registry section of the help page for brand-specific guidance.

    💭 Share Your Experience:

    Have you successfully merged duplicate listings on Amazon.ca? What tips would you share with other Canadian sellers? Let us know in the comments below! 👇

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    Seller_fBm2doMNlUar1
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    Sourcing Cost: $5.12 + FBA Fees: $6.72...Competitive price to get featured offer: $9.99? How is this fair.
    by Seller_fBm2doMNlUar1

    Over the past 2 days i have gotten notified about 2 random listing that dropped in competitive price to “9.99” recently which have never had this alert before. (Not to mention it was a high demand product and meeting the needs of customers on the marketplace). The sourcing cost is a very competitive price of around 5$ per product… yet amazon Fba fees at 9.99 are almost 6$?? This is a complete loss for sellers if matching your “competitive pricing” requirement

    Amazon should not compare in store retail prices to FBA prime prices when we have to pay hefty fee’s per sale of a product. There should be some additional leeway for sellers allowing us to increasing the price by a reasonable amount, as customers will still be receiving a fast prime service compared to competitors.

    If any other sellers are dealing with this issue plz share your experiences!

    6 votes
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    Seller_uTdHv4r7JQe3Z
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    Pricing Issue - Losing Money
    by Seller_uTdHv4r7JQe3Z
    Amazon replied

    Is anyone also seeing people buying their products for lower prices? We have 0 promotions/deals/discounts going on, and some buyers are able to buy our products for $8.79 instead of of $9.99!

    This has been happening since July 1st - this is an Amazon internal issue though customer support has also really not helped us with this issue and we are losing $100s of dollars!

    2 votes
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    Seller_keX6Km2ij6Snz
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    Listing Wrongly Classified As Unlicensed Medical Device
    by Seller_keX6Km2ij6Snz
    Amazon replied

    Hello Amazon Forum Moderators,

    I am requesting assistance with the reinstatement of ASIN B0FTRZ**** on Amazon.ca.

    The ASIN was recently removed after being identified as an unlicensed medical device. I have opened Compliance Case ID 21223603981 and submitted a complete appeal containing the applicable Health Canada licensing information and supporting documentation.

    The original listing contribution did not expose the structured Medical Device Licence and Device Identifier fields required by Amazon. To address this, I created a new FBM contribution for this same ASIN using its existing GTIN.

    The new SKU is:

    Kit (FBM)

    During creation of this contribution, I selected the appropriate product type, which exposed the required structured medical compliance fields. I successfully entered the applicable licensing, device and model information under this SKU.

    The private compliance case includes:

    * Applicable Health Canada licensing documentation

    * Clear photographs of all six sides of the physical retail packaging

    * Manufacturer authorization documentation

    * Product instruction manual

    The retail packaging also identifies the licensed manufacturer and applicable device information in English and French.

    Could a forum moderator please ask the partner team to review Compliance Case ID 21223603981 and the backend compliance contribution under SKU Kit (FBM), where the required information has already been entered?

    This request concerns only the compliance review and reinstatement of ASIN B0FTRZ**** based on the information submitted specifically for this product offering.

    Thank you for your assistance.

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    The New Seller Central App is Garbage
    by Seller_NMQM7ytjh0K6O
    Amazon replied

    So the seller central app for android updated for me a couple of weeks ago and man is this new version garbage. There are so many things you just can't do or see anymore.

    • You can't add new items to your favorite list.
    • You can't see the category that items are in, just the rank (which isn't helpful like this because a 10k rank in different categories could be good in one and terrible in another)
    • Adding new products has been made more difficult.
    • You can't see potential revenue on the landing page of products anymore, you now have to put in the price you intend to list at in the calculate revenue screen.
    • The way a search is shown now makes you lose the listing of all similar listings when you click on one and then press back (i know you can click the arrow at the top to properly go back)

    I'm sure theres more I just havent found yet, but it really seems like they want us to stop using their app with all these awful changes.

    Does anyone know how to/if we can go back to an older version of the app?

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    Seller_ajulrNQoIgMPI
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    Need Assistance in Product Ungating
    by Seller_ajulrNQoIgMPI
    Amazon replied

    Hi,

    I have been stuck with ungating process for various of my products.

    My invoice meets all the requirements mentioned by amazon.

    • Dated within the last 180 days
    • My name and address
    • Seller address and contact info
    • and the minimum combined purchase of inventory.

    These are the case ids linked to my ungating requests.

    • Case ID: 21797083151
    • Case ID: 21797107851
    • Case ID: 21807422311
    • Case ID: 21785922681

    Each of the case id mentioned belongs to a separate product that is currently stuck with ungating.

    I have submitted it many times I would like for it to be manually reviewed by real agent.

    Can somebody help me ?

    @Seller_xkwDczt8sPSmx@Seller_8hQgfj6OVZYse@Seller_4GjtS9k0cnHHv@Seller_Rv3kmJHEUMGJH@Seller_zukQNO61PzGck@Seller_t9kvdr2yixQej@Seller_FJwyF3iu5qxUY@Seller_j9Bd91CW3ZVpr

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    Wrong classified as medical device
    by Seller_keX6Km2ij6Snz
    Amazon replied

    As the title mentions, my listing has just recently been classified as a class II medical device (laser surgical device) and I have absolutely zero medical claims anywhere in my listing. This genuinely is genuinely wrong and I need help as soon as possible. This device is marketed as a beauty cosmetic device and nothing else. My title and bullet points and descriptions all reflect a beauty device not a medical device. Now the listing has been wrongfully deactivated. Someone please help asap. CASE ID: 19916483811

    2 votes
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    Moderator help sought. Amazon admits to deleting / stranding my asins.
    by Seller_hL6MqM17Y9bjg
    Amazon replied

    SUBJECT: URGENT ESCALATION - Backend Deleted Active FBA Listings Instead of Ghost FBM Listings

    Case ID: 21693482391
Unfulfillable Order ID: 701-8385787-9962611
Affected ASINs: B074WKF9B1, B0D2WG7CXQ

    To the Escalation Team / Senior Supervisor:

    Multiple escalations and amazon admitting fault. Still unresolved 2 weeks.

    1. Original Issue (Case 21693482391): I reported ghost FBM listings appearing alongside my active FBA offers for ASINs B074WKF9B1 and B0D2WG7CXQ. These were duplicate/phantom listings showing FBM fulfillment when I only sell FBA. I requested the ghost FBM listings be removed.

    WHAT SHOULD HAVE HAPPENED VS. WHAT ACTUALLY HAPPENED:

    What Specialist on Case requested:

    * ✅ Keep: Active FBA listings for B074WKF9B1 and B0D2WG7CXQ

    * ❌ Delete: Ghost FBM listings for B074WKF9B1 and B0D2WG7CXQ

    What Your Backend Team Did:

    * ❌ Deleted: My active FBA listings for B074WKF9B1 and B0D2WG7CXQ

    * ✅ Kept: The ghost FBM listings that should have been removed

    Result:

    * My legitimate FBA listings are gone

    * My FBA inventory is stranded

    MULTIPLE SPECIALISTS have asked me to be patient while they clean up the backend. The ghost listing was removed. There is no movement on restoring the fba listings and reconnecting my stranded inventory.

    I assumed after weeks and admitting their mistake they could prioritize relisting and reconnecting my stranded asins... AM I SUPPOSED TO RELIST? I was told to be patient while they clean it up. Can someone please help me? thank you.

    1 vote
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