Hello Amazon Community and Moderators,

@Seller_7I1InA30aApWy

I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.

@Seller_7I1InA30aApWy we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.

Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.

Our previous Seller forum chat, which ended in positive resolution

https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2

The suspension notice says:

"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."

However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:

"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."

Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.

Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.

Could @Seller_7I1InA30aApWy please help escalate our case and review it thoroughly?

Hello, @Seller_7I1InA30aApWy@Seller_j9Bd91CW3ZVpr@Seller_vW3l7M6oLYiHv@Seller_VLOxBfLBgpoOh@Seller_p6OFPTiQ65IG6@Seller_WIFV02H2XUFgS@Seller_Udi0JNbTrsmUV@Seller_JT2cdQLa0Oueg@Seller_vtQxROP6UNr1O

My buy boxes suddenly disappeared on January 29th, and I couldn't understand what happened. When I checked my account health, there was nothing wrong, and my ODR score was at 0%. However, they were all gone. When I contacted Amazon support, they told me that I was no longer eligible for the buy box, which is why it disappeared. More than half of my inventory was on the buy box, so how could I suddenly lose my eligibility? Days later, a customer opened an A-to-Z claim, and my ODR score went above 2%. When I contacted Amazon support again, they now said that it was due to my ODR score. However, my buy box eligibility was lost days before my ODR score was affected, so this issue is not related to my ODR score. Amazon support first didn’t help me, and later, when my ODR score was affected, they only told me to improve my ODR score but refused to help further. Despite explaining that my buy box disappeared when my ODR score was 0%, I have not received any assistance. I have not had my buy box for a long time, and this has significantly affected my sales. Currently, I am unable to receive any orders. I kindly request that you investigate this matter further and help restore my buy box eligibility.

Best regards,

Although we have sent our invoice that MEETS ALL REQUIREMENTS and COMPLIES with AMAZON POLICIES many times before, we could not overcome the automatic rejection response. If necessary, we want to make a call or live chat. Because we are sure that all the documents are correct. But the artificial intelligence only gives an automatic rejection response without any review.

We are tired now. We cannot sell the products we have. Moreover, as a store with good metrics, encountering such a situation seriously shakes our trust in Amazon. Amazon needs to remember that we are also its customers. Are they asking us to leave it?

Hİ,

Case ID:17178458101

I recently applied to sell [Curad] products on Amazon Canada. As part of the approval process, Amazon requested an invoice from my supplier, which I provided. However, I received a rejection stating:

"We cannot accept the invoice that you provided because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered to be verified."

To address this, I submitted additional documents, including:

A receipt of the bank payment made to my supplier. My supplier is the official Canadian distributor of the brand.

Photos of the received products.

A screenshot of the email from the supplier’s finance department where they sent the invoice to me.

Despite providing all this evidence, Amazon still rejected my application with the same response. What can I provide more?

"Please review my case and help me get out of these automated responses."

Kind regards

hey,

I still can’t get my product listed on Amazon. I keep getting this error:

Other Human Ingestible products in New, Used, Refurbished, Collectible condition(s) -Other Health & Personal Care category in Refurbished, Collectible condition(s) -Other Health & Personal Care category in Used condition(s)

How do I get past this!? No one seems to know from when contracting Amazon support.

Thanks,