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Seller_eS5JzxLla1MGP
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Seller_eS5JzxLla1MGP
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Listing Interference by Another Seller – Request for Support
by Seller_eS5JzxLla1MGP

@Seller_vtQxROP6UNr1O @Seller_p6OFPTiQ65IG6 @Seller_vW3l7M6oLYiHv @Seller_WIFV02H2XUFgS @Seller_7I1InA30aApWy

CASE ID: 18113414811

Hi,

We are experiencing an issue with our listings. We created several product listings, but another seller has added their offer to our listings at a price just $1 lower than ours. As a result, their offer appears first with the “Add to Cart” button, and our "Add to Cart" is not getting visibility.

B0F14JVVCT

B0F24WSMDL

B0F22MSDZ5

B0DXX6SV47

The seller, SKYTRADE PLUS, appears to have copied our ASIN and added their offer to our listings. We’ve attached an example below for your reference.

Please let us know how we can remove this seller from our listings so that we can continue selling our products effectively.

We are waiting for your help. Thank you

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Seller_NXbiGWZJC0vw1
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Listing problem
by Seller_NXbiGWZJC0vw1
Amazon replied

I’ve been trying to list my product on Amazon for a long time, but for some reason, my request keeps getting declained. They keep asking for product photos, even though I’ve met all the requirements.

My product is car tires.

Does anyone know how to help me solve this issue? I’m willing to offer a reward.

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2 replies
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Seller_GLgsNSwwCronV
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B2B unbuyable
by Seller_GLgsNSwwCronV
Amazon replied

all of my listing aren't buyable with B2B or amazon business account.

while my listing doesn't have any listing issues, on the business account it is viewable but says unavailable.

contacted seller center and been waiting for months without a solution or a respond.

can someone help me please

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5 replies
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Seller_sGFOBpE0sqEhY
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Can't see my product
by Seller_sGFOBpE0sqEhY
Amazon replied

Hello Experts,

I am a new seller and have listed four items, which my Seller Central account shows as available for sale. However, I have not received any views on these items since last 3 months. All the items are daily use items and not any kind of restricted products.

When I try to locate my products on the Amazon customer page they do not appear in the search results even using the different item names. I have contacted customer support multiple times, and each representative assures that the products are listed but could not explain why they are not viewable. My account is healthy and there is no negative remarks or listing violations.

I have also tried promotions like "Today's Deals" and extra coupon options, but this has not resolved the issue and are not viewable on the deal page (although items are on the deal for almost 7 days and no hits).

Has anyone experienced this before or know why this might be happening? Any assistance in resolving this would be greatly appreciated.

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5 replies
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Seller_VWH3L8aWpXh3d
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Feedback Removal Request (Seller support did nothing as usual)
by Seller_VWH3L8aWpXh3d
Amazon replied

Order ID: 701-1847311-2453838

I tried the 'request removal' and i get an instant refusal via AI/Bot

I spoke with Seller support and as expected got generic, unhelpful responses, who don't even bother to read a single thing I said

Somethings need a human with common sense/understanding (not seller support) to review things, that are very clear, like this

The feedback is simply 'still waiting to arrive'; however it was delivered, the tracking shows this, and the customer never asked for money back or did an A-Z claim so clearly they are happy/got the item

So I am not sure how a feedback that simply says 'still waiting to arrive' is a valid feedback, it is not feedback regarding my service or product, its simply a comment about Canada Post, I don't understand at all how that's allowed to stand.

Kindly remove it once you look into it you will see, it was delivered rather quickly with CP, they had a one business day delay (which they communicated in the tracking as you will see, by saying: "Delivery may be delayed due to transportation delay"

This is out of my hands, I am NOT Canada Post

So their feedback should be left for CP, not myself. Very simple and fair and clear to see. I paid extra to ensure someone in Newfoundland (I'm in Ontario) gets it on time, basically made no money on the order after amazon fees, and my reward is a 2 star review talking about shipping...

CP said they would get it by a certain date before I purchased the shipping, if they had a delay, again not sure how its fair a 2 star feedback gets dumped on me

I hope to hear back soon, and thanks

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6 replies
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Seller_nCjdoVXhm36Gt
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BRAND AUTHORIZATION REQUIRED
by Seller_nCjdoVXhm36Gt
Amazon replied

Hello, I got approved by Amazon for brand approval. when I now try to create a new listing under my approved brand it shows the message that BRAND AUTHORIZATION REQUIRED. Please help me with this. thank you

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72 views
2 replies
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Seller_K8p965uFX2Vj5
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Amazon Calgary transportation
by Seller_K8p965uFX2Vj5
Amazon replied

Hi i have a month with my inventory on hold on the Amazon Warehouse because they dont have reliable transportation to send my inventory to my transportation and Logistic warehouse.

i wrote numerous removals orders maybe 30 or more and the reply i get its they dont have tranportation avaliable. what can i do ?

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7 replies
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Seller_5SXroF9c2yRHt
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How can a false negative review be removed?
by Seller_5SXroF9c2yRHt
Amazon replied

Hello,

We have this review under one of our books. We did not ship this item and the customer never reached out before they placed a negative review.

2.0 out of 5 stars Damaged- sticky pages

Reviewed in Canada on May 26, 2025

ISBN-10 ‏ : ‎ 1732160023

ISBN-13 ‏ : ‎ 978-1732160026

"Damaged- I was disappointed because I wanted to gift it -it arrived on time but no use due to the sticky pages and damage"

Please review with your team if there is any way to remove this review. Thank you

-N (itsy bitsy muslims)

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2 replies
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Seller_mgOzuxFTlIqUz
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Violation of Amazon rules
by Seller_mgOzuxFTlIqUz
Amazon replied

Hello,

I recently had my listings suppressed due to non-compliant main images (not using a pure white background). I have corrected my listings accordingly.

However, I noticed that one of my competitors is still using non-compliant images on their main product listings, and their listings remain active. This seems unfair and inconsistent.

Here are the ASINs for your reference:

- ASIN: B0CBN3WF7D

- ASIN: B0C8259B13

- ASIN: B0BVFPR2GS

- ASIN: B0CGMWCYSY

- ASIN: B0CKYTRBT7

Please investigate and take appropriate action according to Amazon’s image policy.

Best regards

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1 reply
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Seller_m3xoeULCMArHt
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I am unable to upload my pdf receipts for approval
by Seller_m3xoeULCMArHt
Amazon replied

I have the receipt in PDF form but the system isn’t accepting it. What do I do?

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3 replies
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