Hi,

I opened a claim (20427713161) because I found out that due to Amazon's arbitrary and wrongful category changes (without my approval or even notifying me) I was overcharged thousands of dollars in the last 2 years.

As response, someone named Ian Harold M. answered my case and asked me to generate and download the sales reports, which I did, and then uploaded them. The records include 17000 sales and dozens of ASINs.

Instead of doing their work, the support associate picked 1 single ASIN from 1 single sale and explained to me that the referral fee calculation was flawless. They didn't even tackle my claim that I have been charged 15% referral fees instead of 8% for most of my items because Amazon moved most of electronic and computer components into "Home improvement" - for unknown reason.

Which is even more insane is that the person blocked me from answering to my case. Neither email nor chat is available. My only option is to open a new case and ro refer to the old one.

I guess we all agree that when someone overcharges someone else by mistake, and the mistake came to light, the overcharge has to be refunded. No question asked. Amazon seems to have a different point of view.

I hope one of the support agents is reading this, and getting back to me with something useful.

Thank you.

ASIN B0GN8746TW

Hi Seller Support Team,

I am writing to respectfully request a manual review of my product listing that has recently been blocked and removed due to an NPN (Natural Product Number) requirement.

My product is a Roasted Corn Coffee, which is marketed and advertised strictly as a coffee substitute beverage/drink only. The product does not make any medical, therapeutic, health, or disease-related claims in any part of the listing.

To clarify:

The product is presented solely as a beverage and coffee alternative.

The product images do not contain any medical or therapeutic claims.

The title, bullet points, description, and backend keywords do not advertise health benefits or treatment claims.

The product is not intended to diagnose, treat, cure, or prevent any disease.

Because the listing is categorized and marketed purely as a food/beverage item, I respectfully believe that the current NPN requirement may have been applied in error.

I kindly request a manual review of the listing and supporting content so that the product may be reconsidered for reinstatement under the proper beverage category.

I fully respect Amazon’s policies and compliance requirements and am willing to make any necessary adjustments if additional clarification is needed.