I am unable to upload my pdf receipts for approval
I have the receipt in PDF form but the system isn’t accepting it. What do I do?
I am unable to upload my pdf receipts for approval
I have the receipt in PDF form but the system isn’t accepting it. What do I do?
3 replies
Seller_kNAboD6kRgVt7
Without knowing your whole situation...if you are sending receipts instead of invoices for product, you will get nowhere.
But maybe I am making an incorrect conclusion.
Seller_7LrAV0m5llaI7
You need invoices, not receipts.
Kai_Amazon
Hi @Seller_m3xoeULCMArHt, I'm Kai, community manager. I understand you are having issues uploading invoices to Seller Central. Let me provide you with some troubleshooting steps that should help resolve this issue:
Clear your browser data:
- Cache
- Cookies
- History
Try these additional steps:
- Press Ctrl+F5 to perform a hard refresh of the page
- Log out of all Amazon accounts (including buyer accounts)
- Close your browser completely
If you continue to have difficulties after trying these steps, please reach out to Seller Support.
Best,
Kai