unfair A-to-z Guarantee Claims
@Ricardo_Amazon
@Lucre_Amzn
@Daryl_Amazon
Subject: Request for Re-Evaluation of A-to-z Guarantee Claim – Order 702-3360172-1524255
Dear Amazon Customer Support,
I am writing regarding order number 702-3360172-1524255.
The item was successfully delivered to the customer by the shipping company, and we have photographic proof confirming the delivery. Despite this, the customer filed an A-to-z Guarantee claim, which was approved. As a result, the customer received a full refund and also retained the product.
This situation has caused financial loss to my store and negatively impacted our Order Defect Rate (ODR), despite fulfilling our responsibilities as a seller.
In light of the delivery evidence, I kindly request a re-evaluation of the A-to-z decision and correction of the impact on my ODR.
Thank you for your understanding and support.
Best regards,
unfair A-to-z Guarantee Claims
@Ricardo_Amazon
@Lucre_Amzn
@Daryl_Amazon
Subject: Request for Re-Evaluation of A-to-z Guarantee Claim – Order 702-3360172-1524255
Dear Amazon Customer Support,
I am writing regarding order number 702-3360172-1524255.
The item was successfully delivered to the customer by the shipping company, and we have photographic proof confirming the delivery. Despite this, the customer filed an A-to-z Guarantee claim, which was approved. As a result, the customer received a full refund and also retained the product.
This situation has caused financial loss to my store and negatively impacted our Order Defect Rate (ODR), despite fulfilling our responsibilities as a seller.
In light of the delivery evidence, I kindly request a re-evaluation of the A-to-z decision and correction of the impact on my ODR.
Thank you for your understanding and support.
Best regards,
