unfair A-to-z Guarantee Claims
@Ricardo_Amazon
@Lucre_Amzn
@Daryl_Amazon
Subject: Request for Re-Evaluation of A-to-z Guarantee Claim – Order 702-3360172-1524255
Dear Amazon Customer Support,
I am writing regarding order number 702-3360172-1524255.
The item was successfully delivered to the customer by the shipping company, and we have photographic proof confirming the delivery. Despite this, the customer filed an A-to-z Guarantee claim, which was approved. As a result, the customer received a full refund and also retained the product.
This situation has caused financial loss to my store and negatively impacted our Order Defect Rate (ODR), despite fulfilling our responsibilities as a seller.
In light of the delivery evidence, I kindly request a re-evaluation of the A-to-z decision and correction of the impact on my ODR.
Thank you for your understanding and support.
Best regards,
unfair A-to-z Guarantee Claims
@Ricardo_Amazon
@Lucre_Amzn
@Daryl_Amazon
Subject: Request for Re-Evaluation of A-to-z Guarantee Claim – Order 702-3360172-1524255
Dear Amazon Customer Support,
I am writing regarding order number 702-3360172-1524255.
The item was successfully delivered to the customer by the shipping company, and we have photographic proof confirming the delivery. Despite this, the customer filed an A-to-z Guarantee claim, which was approved. As a result, the customer received a full refund and also retained the product.
This situation has caused financial loss to my store and negatively impacted our Order Defect Rate (ODR), despite fulfilling our responsibilities as a seller.
In light of the delivery evidence, I kindly request a re-evaluation of the A-to-z decision and correction of the impact on my ODR.
Thank you for your understanding and support.
Best regards,
0 replies
Minerva_Amazon
Hello @Seller_earUgAgqW8enf,
Thank you for providing the ID of the order!
I reviewed it and the AZ claim and the the reason why the claim was granted to the buyer is that the Ship By Date of the order was April 28th but it was shipped on May 15th according to the tracking so with delay.
Unfortunately in this case the claim is granted to the buyer as per policy Amazon’s A-to-z Guarantee claims, paragraph After a claim is filed :
The claim is automatically granted: Amazon will automatically grant the claim and debit the claim amount from your account in the following circumstances:
- You did not ship the order by the expected ship date.
