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🗓️ MARK YOUR CALENDARS: Join us on December 4th, from 8am - 5pm PDT, for a live Q&A session with members of the Amazon Business team, where we'll dive deep into FBA & referral fee savings for bulk Amazon Business orders when you set a business price or quantity discount of 3% or more off your standard price. This is a great opportunity to ask questions and provide feedback directly to the Amazon Business team.

Whether you're new to Amazon Business or a seasoned B2B seller, this is your chance to:

Get expert answers to your pressing questions on:

  • How to take advantage of FBA & referral fee discounts
  • How to set Business pricing and quantity discounts
  • How to automate your B2B pricing at scale

Share your experiences and learn from fellow sellers

Provide direct feedback to the Amazon Business team

‼️Save the date! Add this Ask Amazon session to your Google or Outlook calendar

_____________________________________________________

📚 Key Resources: We've compiled key resources for easy access:

Amazon Business (B2B)

Amazon Business FBA multi-unit fulfillment fee discount

Amazon Business bulk order fee discount

FBA fulfillment fees page

Referral fees

Selling on Amazon Business fee schedule

Selling on Amazon fee schedule

Business prices and quantity discounts

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started to:

  • Use business pricing and quantity discounts
  • Save on Amazon Business FBA and referral fee

Let's build momentum heading into the December 4th Q&A session!https://sellercentral.amazon.com/help/hub/reference/G201542150

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers

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Seller_SnYmVQam6ETBU
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Making profit
by Seller_SnYmVQam6ETBU

I have sent another shipment so Amazon make money.

With a cost of 13$ per item from my side, and 11$ charges from Amazon per fulfilled item, add to that the advertising cost, it was hard to make a profit on Amazon. My product was interesting to people, but every time I make a sale, it gets eaten by Amazon charges. Also, thank you for introducing Amazon Basics and competing with your partners. Good that you do not have such charges and you make profit even if you sell it at 2$. I have just sent another shipment for you to enjoy.

If I offer for higher price, customers with click my sponsored ads and leave, adding cost.

Can you also be fair to your partners?

12 votes
5 votes
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Brand Approval - Declined 10000x
by Seller_M4EaI2i58BxaE
Amazon replied

Hello,

I am requesting a manual review of our Brand Approval application.

We have submitted the required documents multiple times, but the application continues to be declined for the same reason: “altered document.” We want to clearly state that we have not altered or modified any document. The documents submitted are legitimate and were provided as received.

To support this application, we even placed another purchase order for this brand so we could provide the required documentation for approval. Despite this, the application is still being rejected with the same generic reason and no specific explanation.

This has been extremely frustrating because there does not appear to be live support or a real person reviewing the case. We need someone to manually review the documents and provide a clear explanation of what is being flagged, so we can resolve the issue properly.

Please escalate this case to the appropriate team for manual review. Case ID - 19905328911 @Seller_t9kvdr2yixQej@Seller_8hQgfj6OVZYse@Seller_zukQNO61PzGck @Seller_hzIJKXzwjDVso

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Selling Applications Rejected
by Seller_VoVZ0J2bPltol
Amazon replied

Hi,

We have never had this issue in the past four years. It seems as of September the application submission has changed and invoices are not being approved no matter what.

Some of the reasoning provided by the support are:

"the documents are altered or inauthentic"

"the provided document cannot be accepted as it is not legible"

"alterations identified in our verification process"

"The provided document cannot be accepted. We do not accept online order confirmations, packing slips, sales orders, pro forma invoices, or sales quotes." (invoice was submitted)

"We are taking this action because your application documentation does not meet our verification standards for demonstrating valid supply chain relationships." (Invoice that was submitted was from the only authorized importer/distributor of the product, I was referred to this distributor by the brand themselves via email)

There are five separate brands for which applications have been submitted, and each application is a variation of the above.

There are several Case ID's I can provide here, 18601252601, 18600793581, 18601363461, 18607120911 + 18587753441, 18506269181.

Can a forum adviser please assist, as we have the product but are unable to do anything with it. This is the first time anything like this has happened.

Thanks.

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Fake promotions still ongoing - why is this allowed
by Seller_LBNcwL9dKwXun
Amazon replied

Some sellers clearly violate amazon policy by listing products with unattainable promos to make it seem like you can get a deal. This games the buy box, harms other sellers, and creates a distrustful marketplace - it's a clear policy violation. See the image highlights below (redacted)... "seller has a limit of 1 per customer" and then in the promo box "Save 50% on any 2" and the qualifying items are this ASIN only!

Common scams are to limit quantity to 1 less than the deal quantity (e.g. quantity 2 for deal, but ASIN limit is 1). Or to put a $ threshold, but the product is below that threshold. Everytime I attempt to say that a seller is offering a fake, unattainable promotion, amazon disagrees and says it's not a violation:

Why is this happening?

We reviewed the information that you provided and determined that it was caused by running multiple promotions on the same product at the same time. Multiple promotions resulted in their discounts being combined. This outcome could include discounts from deals, coupons, promotions, sale price, business price, and outlet deals.

Why are sellers allowed to:

  • harm other sellers businesses by gaming the buy box with unattainable promos?
  • trick buyers into thinking extra discounts are available?

I am requesting an additional level of review to ensure a fair, even playing field for all sellers and a trustworthy marketplace for buyers that is free from scams.

Complaint ID: 21501153701

1 vote
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Hi Sellers,

Prime Day is one of the biggest shopping moments of the year. Whether you sell home goods, beauty, electronics, or everyday essentials, the right advertising strategy before the event can significantly impact your results. This post walks you through how to prepare your campaigns before Prime Day, which starts now!


📊 Quick Poll: Are your campaigns ready for Prime Day? Comment on the post!

  • Already prepared → Click 👍
  • Still planning → Click 👎

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Preparation is everything, so before running ads on Prime Day, we want to make sure you are set up for success with the following best practices:

🛍️ Optimize Your Product Pages

Strong product pages help shoppers find relevant information fast and influence purchase decisions. Here's how to strengthen yours:

  • Create clear and focused titles and bullets: Have concise titles to help shoppers quickly understand your product. Additionally, aim for three plus bullet points that focus on key benefits that matter most to shoppers.
  • Feature high-quality images: Include at least four photos showing your product from multiple angles to help shoppers make confident purchase decisions. Use lifestyle images to demonstrate your product in real-world settings.
  • Add A+ content: Available to brands enrolled in Amazon Brand Registry, A+ content lets you describe your product features with enhanced images, text placements, and stories.
  • Prioritize products with deals or coupons: Combining deals with advertising helps shoppers discover and purchase your products more easily.
  • Highlight strong performers: Review recent sales to identify products with consistent results. Items showing strong engagement leading up to Prime Day may continue to resonate during the event.
  • Plan for inventory and profitability: Consider advertising products with excess inventory while maintaining focus on items with healthy ACOS (advertising cost of sales — the percentage of sales spent on ads).

🎯 Build Your Campaign Strategy

Combining multiple targeting types creates a balanced strategy for Prime Day and year-round.

  • Start automatic targeting early: Launch Sponsored Products automatic campaigns at least 6 weeks before Prime Day to discover new shopping patterns and keywords.
  • Build manual targeting campaigns: Use high-performing search terms from your automatic campaigns and bid on them competitively as exact match (ads show only for that specific search term).
  • Add negative keywords: Review your search term reports and add negative keywords (terms you don't want your ads to appear for) to focus spend on the most relevant searches.

Explore Amazon Ads targeting strategies for more details.


💰 Set Your Bids and Budget

With your product selection and targeting in place, bid optimization becomes essential for high-traffic events.

  • Use schedule-based bid and budget rules: Automatically adjust your bids and budgets during peak shopping hours when conversion rates may be higher.
  • Shift budgets to top performers: Move spend from lower-performing campaigns to your best-performing ones for maximum impact.

Visit the bids and budgets guide to learn more.

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💡 Key Insight

Advertisers saw a 16% increase in sales using Sponsored Ads during Prime Day, compared to average category growth.*

🤝 Let's Talk

What's your Prime Day advertising strategy this year? Share your tips or questions in the comments. Your insights could help a fellow seller. 👇

*Amazon internal data, worldwide. Results are based on past observations and may not indicate future performance.

2 votes
5 votes
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Amazon vine reviews
by Seller_MdG2OiBmQDTI1
Amazon replied

As a new brand of brakerotors and pads, I registered in vine program, I have received a 3 star review and that person claimed that his mechanic said these pads are not good for long term.

Firstly the pads are manufactured by OEM manufacturer of VW, secondly they are pure ceramic pads, third we have certification of ECE R90, already having 14 reviews of 5 star, I don't understand how knowledgeable that mechanic could be and without experiencing any product themselves, how they are allowed to comment on our products?

3 votes
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Hi sellers,

We've been listening to thousands of seller conversations in our Grow Your Business Category, and we're seeing clear patterns emerge in 2025. Understanding these trends helps us prioritize the resources and support you need most—but we want to hear directly from you about what's impacting your business.

What We're Hearing From Sellers

Based on analysis of over 4,000 Grow Your Business forum discussions in 2025, here are the top challenges we observed sellers are facing:

Advertising & Campaign Management

  • Ads stopping unexpectedly or not running
  • Campaign manager access issues
  • Budget restrictions and profitability concerns

Payment & Financial Issues

  • Disbursement delays and fund holds
  • Lending program challenges
  • Invoice and financial tracking problems

Pricing & Promotions

  • Strike-through price display issues
  • Promotion cancellations
  • Coupon configuration errors

Sales Performance

  • Traffic and order volume declines
  • Seasonal performance variations

Promotional Events

  • Deal eligibility and suppression
  • Event performance below expectations

Share Your Experience

We're opening this discussion to understand what's really happening in your business right now. Your insights help us advocate for better tools, clearer policies, and more effective support.

Tell us:

  • Which of these challenges is affecting your business most significantly?
  • What specific obstacle is preventing you from growing right now?
  • What solution or resource would make the biggest difference for you?
  • Have you found any strategies that helped you overcome these issues?

Your detailed responses help us identify where to focus our efforts. If you find a comment that resonates with your experience, upvote👍 it to help us see which issues are most widespread!

Let's work together to identify the priorities that matter most to your success.

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0 votes
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47 replies
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