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Seller_efz8JMxB5BQK0
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Consumer Chemicals and Containers
by Seller_efz8JMxB5BQK0
Amazon replied

My product ASIN: B0DVMQJJS1 was deactivated mid-May.

The compliance team has continuously rejected all of the submissions, without further explanation.

I do get an automated AI response over email, suggesting to "apply SOR /2001-269 regulation", without specific details of what part of the regulation is not being met.

I have submitted all test reports, among with certificate of compliance from an ISO 17025 accredited lab, and I now have exhausted all my options.

I also called the Account Health Support team, and they don't seem to know why it's being rejected either.

I've also tried contacting the seller support, and they don't seem to know the reasons either - they did help me open cases, and I have never heard back any responses I needed, other than generic AI emails.

Lastly, there is a case I initiated on May 7th (Case ID: 17699967501) that I never heard back from the Amazon Seller Support team.

As my last resort, I am hoping to get some support on this forum.

I would really appreciate your advise on this.

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Seller_WbASl3yKexf3C
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Urgent need to reactivate seller account, business info verified successfully, but still inactive
by Seller_WbASl3yKexf3C
Amazon replied

Case# 17807824661 (many of other created cases closed already but issues not resolved, account still needs to be re-activated)

My account has been deactivated due to inactivity, but now i am ready to list products and ship inventory to amazon via FBA. I am on professional seller account. Tried numerous times to call, chat, email, but no one knows how to resolve this. It has been over a month now, it is so frustrating!!

I followed the "reactivate link" and uploaded all business information many times, and all verified successfully, but my account is still not activated. All Amazon support team is telling me to wait, over a month now, nothing happens, no one can help :(

"We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated." I received many emails like this from your support, but my account shows verification completed successfully.

Please help. What i need to do here to re-activate my account?

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Seller_QVTM6n8fLTaba
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Please close my account that was opened last year and has not made any sales. After it's closed, I intend to open a new one. I'd appreciate your assistance with this.
by Seller_QVTM6n8fLTaba
Amazon replied

Hi,

I'm writing to request the closure of two accounts:

CONER_STORE: This is an individual plan account opened last year. I originally intended to change the store name but was unable to, which led me to open the second account.

Tibetan Costume: This is a recently opened account.

Neither of these accounts has generated any sales. My goal is to close both of them so I can then open a new account under a professional plan.

Please see below email I got from amazon

You have been found to be related to an account beginning with Coner Store.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide one of the following:

-- Evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise.

-- Evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

-- Evidence that you have successfully got your accounts reinstated from all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.

I've attempted to close both accounts, but I haven't been successful. Could you please assist me through the process or assist with closing them directly?

Thanks

Sherry Dolma

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Seller_ppXtXPIfyVOU8
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Canada identity verification
by Seller_ppXtXPIfyVOU8
Amazon replied

Hi @Emet_Amazon,

I noticed that you have replied to a number of similar forum discussions to what I am currently experiencing.

I have also been caught in the "Canada identity verification" loop - I submitted all of the requested information and documentation (bank statement) within the time-frame requested.

However, despite having submitted the required information in time, my Account Health suddenly plunged to 0, and I was warned that my account WILL be de-activated within 3 days (which is May 18 or May 19, 2025).

I have called Account Health specialists, and I have e-mailed Selling Partner Support numerous times, but nobody has been even close to understanding this situation, or providing me with any relevant help whatsoever.

I have searched the Forums extensively, and it seems that there are numerous similar situations, where Seller accounts have been de-activated despite sellers having provided all of the requested information within the allotted time-frame.

I absolutely want to avoid the situation where my account is de-activated, but I feel that I am running out of time, and my account is about to be deactivated.

Could you please apply your knowledge and resources to my case to ensure that my account is not de-activated within the next 2 days?

I would be immensely grateful if you can help me!

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Seller_PbavzT1F6kb3r
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ACCOUNT INACTIVE
by Seller_PbavzT1F6kb3r
Amazon replied

THIS IS ONGOING ISSUE FOR ME , EVERY DAY NEW PROBELM . NOW MY ACCOUNT IS INACTIVE DUT TO INACTIVITY AND ASKING FOR VERIFICATION . I HAVE PROVIDED ALL THE REQUIRED INFO AND UPDATED BUT STILL ITS SHOWING INACTIVE AND UNDER REVIEW/MORE THAN 24 HOURS .

TRY TO REACH OUT SUPPORT OVER CHAT AND NOT GETTING ANY RESOLUTION THEY JUST KEEP SAYING SAME THING AGAI AND AGAIN. AND ASK ME TO WAIT SO THE VERIFICATION TEAM WILL REACH OUT THROU EMAIL.

NOT GETTING ANY RESPONSE AND EBERY TIME THEY CLOSE MY TICKET.

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Seller_CussqGfv4OWJA
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Account at Risk After Repeated Trademark Violation Notices – Clarification Needed from Amazon
by Seller_CussqGfv4OWJA

Hello fellow sellers,

I’m reaching out for support and insight after weeks of trying to resolve a compliance issue with Amazon.ca. My account is deactivated due to suspected trademark violations, and despite submitting multiple appeals with detailed action plans, supporting documents, and examples of compliant listings in the U.S. marketplace, I continue to receive the same generic response:

“We reviewed your appeal but are unable to accept it at this time as it does not have enough information. Please include:

– Details on the actions you have taken to resolve all outstanding infringement violations.

– Steps you have implemented to prevent future violations.

– Evidence or examples showing compliance with our IP policy.”

I’ve submitted:

• A detailed root cause analysis

• A compliance checklist and preventive process

• Invoices and documentation

• Screenshots of corrected listings (free of logos and compliant with the “compatible with” format)

• A Letter of Authorization for my own brand (Buho)

• An explanation of why I no longer list the flagged ASINs in Canada

Despite this, I continue receiving the same response without any specific feedback. I have also spoken with Account Health on the phone, but they referred me back to the same appeal process.

Has anyone experienced this kind of loop? Does anyone have advice on how to escalate or get meaningful clarification on what exactly Amazon is looking for? Is there a different approach I should take?

Any help is greatly appreciated. Thank you in advance.

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Seller_XzyUgFkyZVjV7
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Account Deactivated for Trademark Violation - Seeking Guidance
by Seller_XzyUgFkyZVjV7
Amazon replied

Hello Amazon Seller Community,

My account was deactivated 15 days ago for repeated trademark violations ("Werther's Original"). I've appealed multiple times, detailing corrective actions (listing removals), preventative measures (SOP for listings - "Appendix A", IP checklist - "Appendix B"), and training ("Appendix C"). I've also confirmed the removal of the infringing content ("Appendix D") and have brand authorization for other products ("Appendix F").

Despite this and following Seller Support advice, my appeals are rejected with generic responses. I'm unsure what specific information Amazon needs.

Has anyone faced similar issues with trademark violations and appeals? Any advice on how to get clarity on what's required for reinstatement would be greatly appreciated. This business is my primary income source.

Thank you.

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Seller_B2O0KUWQ1GZ0U
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Need help in removing the violation
by Seller_B2O0KUWQ1GZ0U
Amazon replied

Hello,

We received a authenticity complaint for ASIN B0754NWJGR. We provided all the invoices and documentation and we got email notification that we may relist the product. But it has been almost 4 days after that, we still cannot list the product the listing is still negatively impacting our account. I have attached a screenshot below on the reinstatement notification. Contacted seller support they aske us to to contact account health specialist who asked us to contact seller support. Just going through

the loop, please help! Thank you

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Seller_bR3VajkWLVgvk
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Product Wrongly Identified as Drug Product
by Seller_bR3VajkWLVgvk

Hello,

Re: Case IDs: 17850510181, 17849553641, 17850414961

Please help. Product identified as drug products, but do not contain drug. I am going around in circles when I contact the seller support.

I also had to contact seller support regarding the product title not changing no matter how times I change it. Case ID: 17856899321

Thank you for your help with this.

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Seller_y1mw6ZX1Eedmr
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Self certification of Canadian sites
by Seller_y1mw6ZX1Eedmr

I am a new seller on Amazon. Due to my cooperation in completing self certification for the Canadian site, I submitted my business information and self certification documents 5 days ago, but I have not received any response yet. My page has the same prompt every day: We are reviewing your request, please wait: the page will refresh immediately and we have confirmed if there are any other verification requirements.

Can someone tell me how long this will take? What should I do? Request assistance.

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