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Seller_2lwyOInsY2suf
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Amazon Account Deactivated for 3 Months! How Can I Resolve the Invoice Issue and Get My Money?
by Seller_2lwyOInsY2suf

My Amazon account has been deactivated for 3 months. They are asking for an invoice for a product. I bought the product from Amazon, but the seller is the brand itself and still the only one selling the product. However, they are not accepting this invoice. There’s nothing else I can do. How can I overcome this, or if I just want to withdraw my remaining balance, what should I do?

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Seller_MobDuulHgB0BB
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Amazon withholding funds due to copyright infridgment
by Seller_MobDuulHgB0BB
Amazon replied

My Amazon accounts were de-activated several months ago and amazon refused to release my funds (approximately £4000). My sales were Windows operating system install disks (XP, Windows 7, Windows 8, Windows 10 and Windows 11). I do not believe (at least at the time of selling) that I was breaking any infrigement or copyright rules as I charged for the service, hardware and postage. The freely available software (downloadable from the microsoft web site), I did not charge for. I sold thousands of disks and Usb' with no negative feedback relating to the copyright etc.

Anyway, I have not defrauded anyone and never would. My question is does amazon have the right to without my funds if no fraud has taken place ? Surely de-activation and suspenstion is harsh enough ?

I would appreciate any comments on this especially from an amazon member of staff.

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Seller_IIql31aSYN6Lv
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701-6138477-8961829 UNFAIR NEGATIVE FEEDBACK
by Seller_IIql31aSYN6Lv
Amazon replied

Our customer requested a refund for our order numbered 701-6138477-8961829. Since we did not want our customer to deal with the return, we refunded the money to our customer minus the shipping fee without returning the product to us.

However, our customer declared that he received the wrong product and gave us negative feedback without sharing the ''INCORRECT PRODUCT IMAGE'' with us. If our customer had received the wrong product here, we would have made a full refund by considering our customer's satisfaction

When our customers receive the product, they request a refund within 30 business days according to Amazon policies, but ''HERE I HAVE MADE A REFUND BY USING OUR STORE POLICY AND THE RIGHT YOU HAVE GIVEN TO US, MINUSING THE SHIPPING FEE''

And when our customer left negative feedback, I asked our customer to send a picture of the product, but since the messaging we sent to our customer was closed, I could not contact my customer

I kindly request you to remove the negative feedback here

Best regards

@Seller_vtQxROP6UNr1O @Seller_p6OFPTiQ65IG6

@Seller_vW3l7M6oLYiHv

@Seller_VLOxBfLBgpoOh @Seller_VMI26wQFIExm4

@Seller_WIFV02H2XUFgS

@Seller_CnfW62x6yxvJw

@Seller_j9Bd91CW3ZVpr

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Seller_Qf6sWxPQ6xquf
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Account deactivated due to unverified Bank info
by Seller_Qf6sWxPQ6xquf

My account was running just fine.. until one day amazon decided to deactivate it because of unverified bank deposit method. I have everything entered correctly and it still says unverified bank info. Any idea why?

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Seller_K3H4Pz6OgM0kO
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Ongoing Issue with Patent Complaint – Urgent Clarification and Escalation Requested
by Seller_K3H4Pz6OgM0kO

Let me begin by stating plainly: Amazon’s current process for handling patent, copyright, and trademark infringement claims is fundamentally broken and unfair to sellers.

We recently had one of our six listings in the Canadian marketplace suspended due to a patent infringement claim. The claim references a patent involving a metal buckle using a proprietary elastic retention mechanism. However, our product does not use any such device — there is no elastic retention component of any kind in our buckle. The product in question clearly falls outside the scope of the patent, and yet the listing was removed with no due diligence on Amazon’s part.

What’s more alarming is that:

• The claimant was not required to provide any proof whatsoever.

• The complaint was filed against only one of six identical listings, yet that alone triggered a suspension.

• Amazon has placed the full burden of proof entirely on us — requiring us to contact the patent holder (who is unresponsive), obtain written authorization (which is not applicable since we aren’t using their patented technology), or hire an attorney to draft a legal statement proving we are not in violation.

This means any bad actor can launch a baseless complaint, and it’s the seller who bears the time, cost, and reputational damage.

To add insult to injury, support responses have been incoherent and contradictory. One email had a subject line saying the listing was reinstated, while the body text claimed Amazon lacked sufficient information to take action. I’ve asked for clarification on how complaints can be submitted without substantiation and whether the same system would allow me to submit false claims against competitors — and support essentially confirmed that it would.

This is not just frustrating — it’s completely unacceptable. No business should be forced to spend legal fees defending against vague, unsubstantiated complaints in a system that offers no accountability for false or malicious claims.

I am requesting:

1. Escalation of this issue to a decision-maker with authority to review this claim and your policies. Who do we talk to? How do we get that contact?

2. A clear, written explanation of how Amazon verifies intellectual property complaints before taking enforcement action.

3. A resolution path that does not require third-party legal counsel for an obviously frivolous claim. (We should not have to pay money to defend against a claim like this).

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Seller_4Hr4qFKBvZcTX
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Amazon Claims Product Is Counterfeit – Transparency Code + Invoices Provided but Still
by Seller_4Hr4qFKBvZcTX

Hi all,

I’m hoping someone here can offer advice or share a similar experience.

I recently got flagged by Amazon for selling counterfeit products. The thing is, the items in question were:

Purchased from a reputable, authorized distributor

Fully enrolled in Amazon’s Transparency program, with codes properly applied to each unit

I submitted clear photos showing the Transparency labels and uploaded valid invoices showing where and when I purchased the inventory. Despite that, I just heard back from Amazon saying that I haven’t provided any information to prove the product's genuineness.

This is incredibly frustrating—especially since I’ve followed all the rules and done everything by the book. Has anyone else had this happen? Is there a better way to present the proof, or a particular format Amazon prefers?

Any help or tips would be hugely appreciated. I'm really trying to resolve this and keep my account in good standing.

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Seller_coCWRpAUKCCEU
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ASIN B097NHBG3Y Suspension – No Sales, No Invoice, Requesting Manual Review
by Seller_coCWRpAUKCCEU
Amazon replied

Hello Amazon Support and Seller Community,

My account was suspended due to ASIN B097NHBG3Y. I would like to respectfully explain that this ASIN was mistakenly added to my inventory. It was never listed live, never sold, and never fulfilled.

I removed it from my inventory immediately. Since there was no transaction or stock, I do not have any invoices or supplier documentation. I have submitted multiple appeals along with a written PDF statement explaining the issue, but I continue to receive automated responses.

I am a small and honest seller who values Amazon’s policies and customer trust. I am not a brand owner and have no intention of violating any policies. I kindly ask for help from a community manager or Account Health representative to escalate this issue for **manual review**.

Thank you for your time and support.

Feride Cetin

ShopFeride

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Seller_nt9X7GoCkqXGB
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Self-Attestation Document Requirements
by Seller_nt9X7GoCkqXGB
Amazon replied

Greetings Sellers!

As part of new identification requirements for Amazon.ca sellers, we will require Self-Attestation documents from business sellers to help us verify your business information.

A self-attestation document clarifies the ownership structure of your business. Please reference a sample of a self-attestation document below:

Review the following checklist to ensure your self-attestation document meets each of the following requirements:

  • Includes the business entity name
  • Details the entire business ownership structure, including all parent companies, beneficial owners, directors, and trustees
  • Includes ownership percentages for all owners
  • Includes full names birth dates for all individuals
  • Includes the Business Registration number and Country
  • Signed by a legal representative (e.g., CEO or Beneficiary owner/director/trustee)
  • Be dated within the last 180 days

My business has a parent company, what should my self-attestation document include?

If your business has a parent company, the self-attestation document must also meet the following additional requirements (in addition to the requirements above):

  • Include anyone owning more than 25% of shares, voting rights, or ownership interests
  • Include Companies owning more than 25% of shares, voting rights, or ownership interests
  • Ensure that all listed companies in the document are active

My business has no beneficial owners with 25% or more ownership of the business, what should my self-attestation document include?

If there are no beneficial owners with 25% or more ownership of the business, your self-attestation should identify one of the following:

  • An individual who controls the company
  • Any individual who holds the position of a senior manager official, such as the Chief Executive Officer (CEO), Chief Financial Officer (CFO), Director, or President

How is the beneficial owner/director/trustee defined?

A beneficial owner/director/trustee is a natural person who directly or indirectly owns more than 25% of the shares or voting rights of the business, or that owns the business via other means.

The following questions can help you determine the person who controls the company:

• Are there individuals who de facto control the company, directly or indirectly?

• Are there individuals who have the power to appoint or remove members of administrative, management or supervisory bodies, directly or indirectly?

• Are there individuals who are responsible for key managerial decisions, directly or indirectly?

• Are there individuals who can use all or part of the assets of the company

If you cannot identify the beneficial owners of your business, you may want to seek independent legal advice.

Why is Amazon.ca requiring this document?

To comply with Canadian law, Amazon Canada needs to verify your business and personal information before you can receive proceeds from your Amazon.ca sales. This process helps us comply with Canadian laws and protect and maintain trust with our customers. In 2025, we have updated the list of information and documentation required to sell on Amazon.ca to adhere to Canadian Know Your Customer regulation updates. You can learn more about these updates here.

Help Resources:

For more information on the self-attestation document and other information requirements, go to Information required to sell on Amazon.

If you have additional questions, contact Selling Partner Support.

If you have a Professional Selling Account, the Account Health Support team is also available 7 days a week to address your concerns in detail. Contact an account health specialist through the Contact Us link on your Account Health Page.

Wishing you all the best,

LeviDylan

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Seller_XQ4Q4LDmc0bWU
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Subject: Appeal for Account Reinstatement – ASIN B0D92FCSN7
by Seller_XQ4Q4LDmc0bWU
Amazon replied

Dear Amazon Performance Team,

We respectfully disagree with the deactivation of our Amazon.ca seller account, and would like to provide clarification and supporting details regarding the situation.

First and foremost, we fully understand and comply with Amazon's Restricted Products Policy and Product Listing Rules. We have never engaged in any activity intended to bypass Amazon’s detection systems. The product referenced in your notice (ASIN: B0D92FCSN7) was not sold—it was only added to our catalog as a listing draft and has never been fulfilled or shipped.

We would like to clarify that:

Our company is fully registered and legally operating, with all required documentation.

We own and manage registered trademarks, and our brands are listed and approved under Amazon Brand Registry.

We have all supporting documentation for our products, including supplier invoices, product photos, ingredient panels, and relevant certifications, and are happy to share these upon request.

We respectfully request clarification on what specific documentation is required at this point to verify that we comply with Amazon’s policies and to rectify this misunderstanding. Please let us know if there are any additional steps we need to take to have our account reinstated.

We are a legitimate business and have no intention of violating any policy or regulation. We kindly ask that you reconsider the deactivation and allow us the opportunity to resolve the matter through the proper compliance process.

Thank you for your time and understanding.

We are looking forward to your guidance.

Sincerely.

@Seller_vtQxROP6UNr1O @Seller_WIFV02H2XUFgS @Seller_p6OFPTiQ65IG6 @Seller_VLOxBfLBgpoOh @Seller_7I1InA30aApWy @Seller_Udi0JNbTrsmUV @Seller_P63sAz32LmKPo @Seller_SBIjJooGeXSQ6

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Seller_M0LL9nfPCskjB
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I got a negative feedback for because buyer doesn't read description before buying
by Seller_M0LL9nfPCskjB
Amazon replied

I listed a controller and in my description it says its for (controller only) and (no usb cable included)

and they buyer just left me a negative saying no cable included

it was stated in the description

please help amazon

I tried to appeal it but got denied automatic

whats the point of having a description if amazon won't help

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6 replies
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