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Seller_4fH1D7ZagsfSO∙
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Seller_bEnDkoOjcRmkg∙
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Seller_OcW3MMYx92W0M∙
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Seller_omIOB6vGp4OUf∙
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Seller_U45KBLrG58VRu∙
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Seller_IHbx8sfanyFmN∙
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Seller_xMKWTGFVNw6lu∙
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Seller_3fUHLcx372HMJ∙
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Seller_sqZPP9TBurXVu∙
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Seller_ZraTWcnAOTNE1∙
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Seller_4fH1D7ZagsfSO∙
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BuyBoxes have dropped to zero.
by Seller_4fH1D7ZagsfSO

My account health is good, and my ODR is below 1%. Everything seems fine with my store, but my Buy Boxes have dropped to zero. I don't understand why this is happening. This is very bad.

@Seller_WIFV02H2XUFgS

@Seller_vtQxROP6UNr1O

@Seller_7I1InA30aApWy

@Seller_VLOxBfLBgpoOh

@Seller_vW3l7M6oLYiHv

@Seller_p6OFPTiQ65IG6

@Seller_CnfW62x6yxvJw

@Seller_Udi0JNbTrsmUV

2 votes
0 votes
113 views
3 replies
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Seller_bEnDkoOjcRmkg∙
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Buybox issue even everything is okay on account
by Seller_bEnDkoOjcRmkg
Amazon replied

Why my BuyBox is gone even after account is all good? ODR is below 1%.

1 vote
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42 views
12 replies
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Seller_OcW3MMYx92W0M∙
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UPS lost the package - Customer leaves scam feedback
by Seller_OcW3MMYx92W0M

Hello,

UPS lost the package and we refunded the customer after being in contact with UPS on the customers behalf. UPS confirmed they lost it. afterwards, we get feedback from the customer saying we are a scam.

Can we get this feedback removed please, we did everything to seek a resolution from UPS on the customers behalf and refunded the customer.

Order ID: 702-0884807-3598649

Thank you,

0 votes
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0 replies
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Seller_omIOB6vGp4OUf∙
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Intellectual Property Complaint (#16788668841) – Urgent Request for Assistance
by Seller_omIOB6vGp4OUf
Amazon replied

Hello Amazon Forum Support Team and Community,

I am seeking urgent assistance regarding an Intellectual Property (IP) complaint that has severely impacted my Account Health Score.

• ASIN: B01MS4HASE

• Product Title: RockDove Women's Original Two-Tone Memory Foam Slipper, Size 9-10 US Women, Light Gray/Red

• Infringement Type: Counterfeit

• Trademark: 2061910

• Complaint ID: 16788668841

Issue Summary:

I received an IP violation for this ASIN, and despite taking all necessary steps, I am unable to make any progress in resolving this matter. I have never sold or shipped this product to any customers, and as soon as I received the complaint, I immediately removed the listing.

To resolve this issue, I have repeatedly:

Submitted the invoice that Amazon requested to verify the legitimacy of my sourcing.

Contacted the rights owner (Evelyn from RockDove), but received no response.

Submitted multiple appeals to Amazon, but each time I received an automatic response, and my issue remains unresolved.

Serious Problem I Am Facing:

The biggest issue I am experiencing right now is that Amazon requested an invoice, and I have provided it multiple times, yet it has not been accepted. My appeals seem to be flagged as spam, and I keep receiving the same automated response. My Account Health Score has dropped by 32 points, and my store’s future is at serious risk.

Request for Help from Amazon Representatives:

I am urgently seeking assistance from the Amazon Forum Support Team to help resolve this issue. I need Amazon to clarify what additional information is required to fix this problem. If my invoices are not being accepted, what alternative steps can I take?

This issue is critically important to me. I am completely stuck and unable to reach a representative who can help. Please, I kindly ask for your guidance in getting this issue resolved.

I sincerely appreciate any time and support from those who can assist me.

Best regards,

Emay Trade

@Seller_vtQxROP6UNr1O@Seller_p6OFPTiQ65IG6@Seller_vW3l7M6oLYiHv@Seller_VLOxBfLBgpoOh@Seller_VMI26wQFIExm4@Seller_WIFV02H2XUFgS@Seller_CnfW62x6yxvJw@Seller_j9Bd91CW3ZVpr

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7 views
1 reply
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Seller_U45KBLrG58VRu∙
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Please help to reactivate my account
by Seller_U45KBLrG58VRu

Hello, my account was deactivated few years ago due to inactive. I have been updating payment method, uploading documents and pictures as per requirements but have not heard back since Feb 1. Clicking to the button to appeal but it redirects me back to the main profile page. Frustrated for sure. Please help!

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Seller_IHbx8sfanyFmN∙
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Account suspended [not really?] - no appeal pathway
by Seller_IHbx8sfanyFmN
Amazon replied

I received a notice saying my account was deactivated for a dropshipping review, and that I should submit documents via an appeal button.

1. I do not dropship

2. My account is not deactivated and my listings are currently active, however the funds are being held. I don't know if this is just a lag issue.

3. There is no appeal button and no way to submit any documents. There is a notification without an appeal button.

4. My Account Health Assurance score is 736 and I'm supposed to be protected from this sort of behaviour. Yet Amazon never contacted me to "work things out", despite this being the stated policy.

0 votes
0 votes
36 views
6 replies
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Seller_xMKWTGFVNw6lu∙
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[Moderator Edit: removed inappropriate commentary]Amazon Seller Account. Charging massive amount for FBA
by Seller_xMKWTGFVNw6lu

Hi Everyone,

I started with an Amazon Seller account last year in 2024. I couldn't sell my inventory, so I decided to remove everything for two reasons: FBA was charging a massive amount—around $2,000 per month—and my ROI was in negative numbers. After I disposed of everything, FBA kept charging the same amount for one item that was left behind from the disposition. FBA is still charging me around $2,000 per month, even though I don’t have much inventory. Additionally, I just called Amazon Seller Support, and they told me that I can't close the account because I have a debt of $5,000 due to FBA fees.

I am currently working, and half of my salary is going to Amazon. I am devastated by the way they are charging me. I am trying to find ways to make them stop, but there are more and more charges. I am not psychologically stable because of this situation. I have even thought about suicide to stop them from charging me.

This has been the worst experience of my life. Nobody can help me, and [Moderator Edit: removed inappropriate commentary]

[Moderator Edit: removed inappropriate commentary]

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7 views
1 reply
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Seller_3fUHLcx372HMJ∙
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My account has been suspended by Amazon
by Seller_3fUHLcx372HMJ
Amazon replied

I received negative feedback from a customer in the feedback manager, order number 111-3616962-6557029. However, I actively contacted the buyer and later resolved all of their issues. The buyer was also satisfied with our solution. I consulted Amazon customer service to see if it is possible to delete the negative feedback? Amazon customer service said that I can contact the buyer to delete it, and if I don't force the customer, it's not a violation. The customer service gave me the steps to delete it, and the case ID is 17067251771. I also followed the customer service's instructions and sent the deletion method to the customer. I didn't force or deceive the buyer. We respect the buyer's rights, but the buyer doesn't know how to delete it, so I sent him the deletion method. However, the Amazon platform reviewed that I violated the Amazon customer communication guide and suspended my store. What should I do to reactivate my account? Is there still hope?

1 vote
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69 views
5 replies
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Seller_sqZPP9TBurXVu∙
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Inventory and Refund
by Seller_sqZPP9TBurXVu
Amazon replied

One month ago my account was deactivated due to a counterfeit item. I am trying to dispose/return my inventory but I get a message: "Your ability to create manual and automated inventory removals has been disabled. Please review your Account Health Dashboard or Seller Central Notifications for more information."

Another thing I need is to release the funds.

I tried to contact help support but it is impossible because I can only appeal.

Can someone from Amazon support forum help me,what steps do I have to follow?

@Seller_vtQxROP6UNr1O@April_Amazon

0 votes
0 votes
14 views
5 replies
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Seller_ZraTWcnAOTNE1∙
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Account Reactivation Issue (No Resolution After Multiple Contacts)
by Seller_ZraTWcnAOTNE1

I am reaching out regarding my Amazon Seller Account reactivation, which has been delayed due to an issue with uploading the required documents. I have been asked to submit Photo ID, account statement, and business license, but I have not received a valid link to upload them.

I have already contacted Seller Support multiple times via email and phone, but I keep receiving automated responses that do not resolve the issue. Please advise me

Additionally, when I click on "Reactivate Account", I am redirected to the business information page. However, the country field is locked, preventing me from updating my address. (see attached screenshot)

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0 replies
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