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    Seller_7LrAV0m5llaI7
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    Todays Amazon AI issue of the day: Automotive Cabin air filter as Child pornography
    by Seller_7LrAV0m5llaI7
    Amazon replied

    Todays false AI Flag and listing shutdown: Automotive Cabin Air Filter being flagged as sexually graphic images depicting children under the age of 18.

    I'd like an explanation for this one from moderators: @Seller_WIFV02H2XUFgS @Seller_l7Jtck9jxnEA0 @Seller_lmwzklfLOK2Ob @Seller_42px4plXqA66A @Emet_Amazon @Seller_FJwyF3iu5qxUY@Seller_CnfW62x6yxvJw

    You guys really have to fix your crappy AI. We don't sell pornography nor child pornography. Tell me where on the box do you see a sexual image. This is the dumbest $#%^ i've seen so far. Take this post to the top of the corporate chain. This is disgusting, accusing us of child porn. You guys need to do better, it's a disgusting accusation:

    6 votes
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    5 replies
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    Amazon BX Team Is Flooding Sellers With Unwanted Survey and “Action Required” Emails
    by Seller_mH2wGq6qgjLmy

    The Amazon Brand Experience (BX) team has started sending far too many unnecessary emails and case-like notifications.

    This is not just about the CRAI report. They also keep sending surveys, feedback requests, and other messages marked like they require action. These emails create false urgency and add more noise to an already overloaded Seller Central workflow.

    For many sellers, these are not useful operational alerts. They feel more like internal Amazon campaigns being pushed onto sellers as if they were important account issues.

    The worst part is that there is no proper way to turn them off. We cannot opt out, yet we are expected to keep opening, reviewing, and dismissing them again and again.

    This needs to stop. If Amazon wants feedback, that should be optional, not forced through repetitive “Action Required” style emails. Sellers need fewer distractions and more control over what lands in their inbox.

    20 votes
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    6 replies
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    Seller_PSEZCDp4dIhLa
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    Account Reactivation Confirmed but Not Reactivated
    by Seller_PSEZCDp4dIhLa
    Amazon replied

    Hello Sellers and Amazon Moderators,

    I am seeking guidance regarding my account reactivation.

    Case ID: 20409251191

    Three different Account Health Specialists have confirmed to me that an internal review of my submitted documentation was completed and approved on May 27, 2026. I was advised that my account was scheduled for reactivation within 72 hours.

    However, as of June 1, 2026, my account remains deactivated, and I have not received any update regarding the delay.

    I have already contacted Account Health Support multiple times, and each representative has confirmed that the documentation review was approved. Despite this, the account status has not changed.

    I would request a Amazon Moderator to look into this issue and my case 20409251191 and help me reactivate my account as soon as possible.

    @Seller_WIFV02H2XUFgS

    @Seller_zukQNO61PzGck

    @Seller_PIHyltK09pbl3

    @Seller_8hQgfj6OVZYse

    1 vote
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    Seller_res9MVNj9ZPkq
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    🆘 Buyer Received Item, Got Full Refund via A-to-Z Claim Without Evidence — We Lost Everything! Is This Fair?
    by Seller_res9MVNj9ZPkq
    Amazon replied

    Hi everyone,

    I’m a decade Amazon seller, and I’m honestly heartbroken and frustrated right now. I'm here to share an experience that I believe many sellers might eventually face, and I really need your opinions and support.

    Here’s what happened:

    We sold a wheelset to a customer and double-checked everything before shipment, including all specifications and accessories. Our wheelset comes with a 15x100 adapter, which allows for flexible compatibility — there was absolutely no mistake in what we shipped.

    After receiving the parcel, the buyer suddenly claimed we shipped the wrong size. We responded immediately, politely asking for photos of the product so we could verify. The buyer ignored our messages, provided no evidence, and didn’t even request a return or refund — he went straight to an A-to-Z claim.

    To make things worse:

    The buyer already received and signed for the full package.

    The product was exactly what he ordered.

    The 15x100 adapter was included in the accessories.

    Although there was a logistics delay, we proactively and immediately refunded their expedited shipping fee to maintain a good customer experience.

    The buyer now has the product and the full refund.

    We received no communication, no return, no photo, but Amazon still sided with the buyer!

    So now the customer keeps the item, keeps the money, and we — the seller — lost both the product and the payment, and we're left with a performance hit on our account!

    Order ID: 701-7191941-0627424

    💸 Order Amount: $349.99 — This is not a small amount.

    Is this the kind of "buyer protection" that’s meant to foster trust? What about seller protection? What about honest sellers who do everything right?

    I’ve submitted delivery confirmation, signed proof, and explained everything to Amazon, but still haven’t received a fair response. It feels like our voice as sellers is being completely ignored.

    👉 I would really appreciate if anyone who’s experienced something similar could share your advice or support. I also hope Amazon can take these cases more seriously — not all A-to-Z claims are legitimate, and if this continues, it will hurt more and more honest sellers.

    Thanks for reading,

    — A frustrated but still determined Amazon seller

    56 votes
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    1.3K views
    60 replies
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    Seller_7LrAV0m5llaI7
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    Seller trying to redirect sales to their own website on their About seller page
    by Seller_7LrAV0m5llaI7
    Amazon replied

    Seems like they used a .store domain to get around a .com/.ca or www flag if there was one.

    I thought it was against Amazon policy to advertise and try to drive traffic away from Amazon to your own web site.

    Is this within Amazon policy?:

    6 votes
    4 votes
    340 views
    8 replies
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    Seller_d39Lw4OMjDWkZ
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    Account Suspended for 5 month
    by Seller_d39Lw4OMjDWkZ
    Amazon replied

    my account has been suspended since November 2025.

    ALMOST 5 months of waiting!!!

    I just had the video interview to unlock the funds and I'm still waiting...

    I've opened at least ten cases!!! and nothing's happening!!!

    I've uploaded dozens of documents, and nobody's looking at them.

    When are we going to have a real communication channel? Why not a chat session and everything would be sorted out in less than an hour!

    PLEASE HELP !!! SOS !

    6 votes
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    10 replies
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    Seller_9OrZKT6hdOIYq
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    Seller Account deactivation
    by Seller_9OrZKT6hdOIYq
    Amazon replied

    Hello everyone,

    My Amazon seller account was deactivated and I submitted an appeal. The automatic emails instruct me to use the “View appeal” or “Reactivate your account” workflow in Account Health, but no appeal or document upload option appears anywhere in Seller Central. They want me to upload some documents for verification purposes but there is no link opened where I can upload the documents. I have all the documents ready to upload. I tried to go open support cases they are being closed without resolution and redirected back to Account Health.

    Has anyone experienced this missing appeal/upload workflow issue before, and how was it resolved? Please help me resolve this issue.

    Thank you!

    1 vote
    0 votes
    179 views
    4 replies
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