Hi all,

New seller here. I created my Amazon business account (for Canada Marketplace) at the beginning of this year, and in mid-May I noticed my account was deactivated due to inactivity.

Since then I have been struggling to get it reactivated. I opened multiple cases, latest is 17873278691, which has been open for more than a month with no resolution or progress at all.

To summarize my problem:

- I have submitted all the documents I can think of (basically same documents I had submitted during registration) multiple times. After I submit, next day I always see "Verification Completed Successfully" but my account stays deactivated.

- I asked a few times which specific document is missing, but I was not given any clear information.

- In "seller central > performance > performance notifications" I dont see any new notice or message related to this issue

- When I go "seller central > account info" I see "Reactivate Account" link, however when I click it, I only get "Verification Completed Successfully" message.

- "seller central > performance > account health" displays healthy status.

- Case 17873278691 is updated every 3-4 days stating that they are actively working to address this matter and appreciate my ongoing cooperation and patience, but I have a feeling that nothing is being done.

I would appreciate if one of Amazon employees in this forum can take a look into my case and help me understand why or where reactivation process is stuck, even if possible get it expedited and/or resolved.

Regards,

Robeland

Hello, I have just contacted seller support concerning this issue. The BOLD is a copy of my exact script:

Please tell me why the price on these items (ASINs) is not reflected to customers on the listing:

----------, ----------, ----------, ----------, ----------.

I have added a screenshot of what the customer would read if my item was looked at.

I have read this of course. It sounds like I am expected to lower my price on an item that is already not particularly costly.

Is that what is expected?

Please tell me what price Amazon has 'decided' to charge for these items once in the cart of a customer.

I tried to put one in my cart just to see, and as I am the seller, it wasn't allowed. Imagine that! Not my business to see what MY items are being priced at. Let me in the loop, as they are mine.

Thank-you for assistance.

Attachments:

I left the screenshot and ASINs out of this communication.

Can anyone offer any help?

Thanks very much.

Has anyone had a case opened by seller support in regards to a customer complaint but there is no order number referenced for me to be able to find any communication from said customer? Why would this come from Seller Support and not through a return and/or an A-Z claim? My listing has been deactivated because of this and I have absolutely no idea what order it relates to or even what the supposed damage was.

"Hello from Amazon,

We are from the Merchant Fulfilled Listing Investigations team. I am writing to you with regard to the feedback our team has received for the ASIN :B0CHK6Q7GB , SKU : PH-H5Q5-N99O

A buyer stated that the product Duracool High Performance 134 Replacement and Trigger Hose Assembly Attached - 1 Pack was damaged

Here are the customer complaint{s}:

products received was damaged

Please write back with the following checklist which would aid in our investigation:

- Images of updated packaging

- Possible reason for the discrepancy

- Checked the rest of the inventory to ensure that products are not damaged

- Your appeal to avoid similar instances in the future.

This case will remain open for 48 hours while we await your response. Please be informed, if the requested appeal is not provided, your listing will be suspended.

Thank you for your understanding.

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

https://sellercentral.amazon.com/cu/case-dashboard/view-case?caseID=17939815131"

I've responded and asked for the order number and for clarification of the damage, I've sent the requested photos and am waiting for a reply but thought I would crowd source to see if anyone else has ever had this happen.

hello i can not receive any otp i’m not able to verify my phone number to be able to loge in in my seller central account

Reactivate my account? I have had my account activated for a Month as a North American Unified Seller. Canada says if I change any info I will have to be reassessed. My Mexican store says there is no inventory, but there are 356 bags of Flor de sal that you are threatening to dispose of. I am waiting for my salt to be released from customs to go to Amazon Florida for distribution. I relented and went to reactivate my account and it says "something went wrong try again later". Really??

One day I am like there it is all done we just need the salt to make it Florida...then the next day I am expected to start over at square one. I am so tired of being treated like a criminal just because I want to make the lives better for people in my Mexican village.