So we received negative feedback from product that is Amazon FBA full filled, 53 orders in 30 days, 1 refund, and now the negative feedback. Customer stated it is not the same product they purchased, it is different label and different bottle. However, the product doesn't come in bottle but in Jar, it always did came in jar, so first indication they might have left feedback for another order. Second complain from customer was that they cannot return this product as it is not returnable, we looked at the listing and order is returnable, which is another indication that customer left the feedback for another order, but tagged us.

So we contacted support explained to them, provided them invoice form Authorized Distributor that we always do in cases like that. Support responded that since product is not register in brand, they cannot remove the feedback, as it is due to Inauthentic product. I asked them if they looked at the invoice, as we believe customer left incorrect feedback for incorrect order. Nope they looked into it, and they wont remove it. So i kept asking, until he did get angry and disconnected me from chat. Probably because i asked too many same questions, and took way long of his time asking them same thing. Order # 701-7227954-2313866 case ID 17979862151

So looks like right now, trying to prove with Invoices that your product are authentic, doesn't work anymore, and the feedback doesn't make sense.

@Ricardo_Amazon@Christine_Amazon @JiAlex_Amazon