Hi all,

New seller here. I created my Amazon business account (for Canada Marketplace) at the beginning of this year, and in mid-May I noticed my account was deactivated due to inactivity.

Since then I have been struggling to get it reactivated. I opened multiple cases, latest is 17873278691, which has been open for more than a month with no resolution or progress at all.

To summarize my problem:

- I have submitted all the documents I can think of (basically same documents I had submitted during registration) multiple times. After I submit, next day I always see "Verification Completed Successfully" but my account stays deactivated.

- I asked a few times which specific document is missing, but I was not given any clear information.

- In "seller central > performance > performance notifications" I dont see any new notice or message related to this issue

- When I go "seller central > account info" I see "Reactivate Account" link, however when I click it, I only get "Verification Completed Successfully" message.

- "seller central > performance > account health" displays healthy status.

- Case 17873278691 is updated every 3-4 days stating that they are actively working to address this matter and appreciate my ongoing cooperation and patience, but I have a feeling that nothing is being done.

I would appreciate if one of Amazon employees in this forum can take a look into my case and help me understand why or where reactivation process is stuck, even if possible get it expedited and/or resolved.

Regards,

Robeland