Canada ID compliance- account now deactivated- Account Health
Have sent everything asked for including the new government Ontario Canada official replacement for Driver Lucence. Frustrated. Ready to give up and csncel Amazon account Thanks Alph
Canada ID compliance- account now deactivated- Account Health
Have sent everything asked for including the new government Ontario Canada official replacement for Driver Lucence. Frustrated. Ready to give up and csncel Amazon account Thanks Alph
2 replies
Remy_Amazon
Hi @Seller_yCnJ4VzCSZCJo,
From what you shared, you have submitted documents to reactivate your account for Canada compliance but have been unsuccessful. I understand your frustration, which is why I want to offer my support to get a successful submission.
Due to my limited visibility into your account, I would like to get a better understanding of the situation. What documents have you submitted to comply with the identity verification requirements? Have you received any information in your performance notifications or cases about why the team has denied your documents? Can you please share a case ID that you may have opened regarding the issue? If you have not opened a case, please do so. I also recommend checking out the information required to sell on Amazon help page as it includes helpful information regarding this issue.
I am looking forward to your response so I can continue to support you in reactivating your account. The forums community and I are here to support you.
Thank you,
Remy