Hello Seller Forum,

We have two ASINs — B00NGKIDFA and B00161JFK8 — wrongly flagged for HAZMAT review. We’re DG approved, and these items are non-DG. We submitted the MSDS from the manufacturer (we’re the official Canadian distributor).

Amazon responded claiming there’s “conflicting information” on the PDP (images vs. description). This is splitting hairs — but regardless, we updated the listing using the manufacturer’s official wording. Still, nothing.

Amazon said they classified B00NGKIDFA, but it’s still blocked when we try to replenish. Support confirmed it’s in the same status. Meanwhile, every case ends with a copy-paste reply and auto-closure. Most recent case: #17563149041

They have locked our previous discussion thread after NO response or help from AMAZON

We’re now several months in with no inventory movement and no real answers.

Hello Amazon Seller Support & Community,

I’m reaching out with urgency regarding ASIN: B0DK8ZGDM7, which has been under review for a Product Safety Issue since May 28, 2025. The listing was removed due to a high-risk/repeat violation, although the product has had no sales in the past 12 months.

What I’ve Done So Far:

Submitted all requested documentation and a full explanation promptly after the issue appeared.

Opened a case: ID 17826376321

Contacted Seller Support, who confirmed that the matter has been escalated internally and is still “under evaluation.”

Issue:

It’s been over 14 days with no resolution or update.

My Account Health is at risk, and I’ve now received a notice that the account may be deactivated within 72 hours if the issue is not resolved.

I understand these investigations take time, but this prolonged delay is now endangering my entire business. I kindly request the internal team to urgently complete the review or provide a temporary exception or update to prevent unfair account deactivation.

I would deeply appreciate any help or escalation from moderators, account health specialists, or experienced sellers who’ve been through similar situations.

Thank you in advance,

ARAS STORE USA

Case ID: 17826376321

ASIN: B0DK8ZGDM7

Feedback Removal Request for OrderID: 114-9251420-5323453

Case ID 17876382281

Hello amazon support team,

One of our customers left a negative feedback on an order without contacting us or requesting any clarification regarding the product. The comment was: "Item was 4 months past the use-by date."

However, the claim is not correct. We do not sell expired or nearly expired products under any circumstances. All of our products are labeled according to European standards, and in this case, the customer likely misread the date by switching the day and month. We already sent the customer a detailed message explaining this, but unfortunately, we have not received any response.

We have sold this exact product multiple times before without any issues. We are fully aware of Amazon’s policies regarding product condition and expiration dates and strictly adhere to them.

Unfortunately, the customer left negative feedback without giving us a chance to clarify or resolve the issue, and has not responded to our messages. This unfairly affects our seller performance, and we are doing everything we can to maintain quality service.

We kindly request your support regarding this matter.

Thank you for your attention.

Best regards,

Store of Paradise

@Seller_vtQxROP6UNr1O @Seller_VLOxBfLBgpoOh @Seller_WIFV02H2XUFgS @Seller_p6OFPTiQ65IG6

Amazon's listing policies require [Tents] to be certified. In order to sell [Tents] on Amazon, you must apply and submit the following:

• Test reports from an ISO 17025-accredited laboratory that show that the product complies with the regulations, standards, and requirements listed above

• SOR/2024-217 (Tent Regulation)

OR

• CoC (Certificate of Conformity) issued by an accredited lab that shows that the product complies with the regulations, standards, and requirements listed above

My listing has been taken by Amazon team in Canadian marketplace stating that it falls under Class II medical device and i need some compliance documents for it. My manufacturer in China has EC,FCC and ROHS which are the compliance documents in some other marketplaces. My question is can any of these documents be used as compliance documents in Canadian marketplace also? Because getting a MDL is a really expensive process for a small seller like me. There is another listing on Amazon for same product with ASIN B0F3VVQL1B , i am not sure if this one has compliance documents submitted or not? The ASIN for my listing is “BOFBS8KFW8” .