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Seller_yxjC64dkmdgXX
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Product Compliance rejected even after submitting all required documents
by Seller_yxjC64dkmdgXX
Amazon replied

Hello,

We had been requested compliance documents for our product. We have already submitted all the required documents and still it gets rejected everytime. There is no particular reason given but just rejection. Due to this, our sales have dropped and our listing has been blocked. Can anybody please help us through it? We have already contacted Amazon support team and have received no assistance in this matter. Can you please help us reinstate our listing?

Thank you.

@Seller_vtQxROP6UNr1O@Seller_VLOxBfLBgpoOh

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Seller_J4duBNhZac2FG
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Children's Product Certificate Pending Review for over a month!
by Seller_J4duBNhZac2FG
Amazon replied

As anyone ever encountered a situation where compliance documents are "Under Review" for over a month? I have submitted documents for these products and have been warehousing them for over a month. My ASIN B0DSR1P12F remains blocked because of this. My pending case 17395850551 has been escalated numerous times with no responses or action taken. Why is it taking so long?

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Seller_7QsYgl5jrbIkT
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Product compliance requests - EV Charger
by Seller_7QsYgl5jrbIkT
Amazon replied

In the last month, we have received several notifications from Amazon requesting "compliance documents" for multiple products.

According to the emails, Amazon’s listing policies require that products be certified in order to be sold on the platform. To meet these requirements, sellers must submit one of the following:

i. A test report or certificate from an SCC-accredited certification body showing your product meets CSA Electrical Safety standards or harmonized UL standards as listed below

OR

ii. An Amazon declaration form with an electrical safety listing ID/model number that is listed in an SCC-accredited certification body's database and demonstrates compliance with the relevant standards.

We chose the first option and submitted a Certificate of Compliance from Intertek Testing Services Inc., an SCC-accredited certification body, confirming that our product meets CSA Electrical Safety standards. Unfortunately, the submission was not approved.

As a result, our listings are currently inactive.

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Seller_9w2lJKhVhM1Jk
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How can compliance request be approved
by Seller_9w2lJKhVhM1Jk
Amazon replied

I have already uploaded the document as well the images of the product. still its getting declined. can someone help me in this case what should i do?

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Seller_q19IEWXCmwL4V
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Consumer Chemicals and Containers - Hydrogen Peroxide 3%
by Seller_q19IEWXCmwL4V
Amazon replied

Hi everyone,

I recently received a compliance notification from Amazon Canada under the Consumer Chemicals and Containers Regulations (CCCR) for my Hydrogen Peroxide 3% listing.

Has anyone else dealt with this kind of compliance issue before? I’m finding it difficult to locate any labs or testing companies that offer product testing specific to this type of product.

Any guidance or recommendations would be greatly appreciated!

Thanks in advance.

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Seller_4X1iW7JxPE0zy
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Urgent: Listing Deactivated, Compliance Documents Submitted, No Response
by Seller_4X1iW7JxPE0zy
Amazon replied

Dear Amazon Seller Support and Compliance Team,

I am writing to seek urgent assistance regarding my product listing (ASIN: B0F4MS9VV8), which has been deactivated for six weeks.

I have submitted all required compliance documents as instructed by Seller Support, but I have not received any updates or responses. I do not have a case ID to reference, as I have not been provided one despite multiple attempts to contact Seller Support.

With the risk of my inventory being removed in the coming weeks, I am deeply concerned about the potential disastrous impact on my business. I kindly request your immediate assistance in reviewing the submitted compliance documents and reinstating my listing or providing clear guidance on the next steps.

Please let me know if additional information or documentation is needed. I would greatly appreciate any support or direction you can provide to resolve this matter promptly.

Thank you for your time and assistance.

Best regards,

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Seller_TRhHjQDTCg3KE
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Product Non-Compliance
by Seller_TRhHjQDTCg3KE

Hello,

I have a product that is currently inactive in my catalog because Amazon removed it, citing that it contains retinol. However, the concentration of retinol in this product is well below the limit allowed by Health Canada. To resolve the non-compliance, I submitted a product compliance declaration along with photos of all six sides of the packaging. However, I have not received any assistance from Amazon to resolve this issue so far.Is there anyone here who could advise or help me with this problem? Thank you for your support.

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Seller_8JPHK6astaBLo
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Slime Kit ISO 17025 Accredited report- Amazon Canada
by Seller_8JPHK6astaBLo
Amazon replied

Hi. I am a new Amazon seller, and I have registered the Slime kit. Amazon is requesting an ISO17025-accredited report. My supplier sent a compliance report, which I have submitted; however, Amazon has rejected those reports. According to the supplier, many customers (Amazon sellers) have used the same report, and Amazon has approved those reports. I am not sure what to do now as I am unable to obtain the report Amazon has required.

any help or lead to the solution will be appreciated.

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Seller_cyBhMNtxGPqFc
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Complicance testing for Baby Carrier/Sling Carrier
by Seller_cyBhMNtxGPqFc

Hello, our listings have been shut deactivated due to not being able to provide the proper compliance documentation for

SOR/2018-83 – Total Lead (CCPSA Lead); SOR/2016-188 (CCPSA Phthalates);

These aren't actually a requirement in Canada, so I find this quite crazy, but I am curious if anyone is in the same boat and if anyone can tell me where in Canada we can get these labs done? Please HELP

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Seller_IonMxzYrZxw3E
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Medical Device License
by Seller_IonMxzYrZxw3E
Amazon replied

when i want to sell a medical device with the license , where in the edit listing do i show that i have the license to sell the product? In safety and compliance it gives options such as drug identification number and pest control

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