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Seller_l7kombVLRGYEF
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Seller_l7kombVLRGYEF
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Product Recall new inventory
by Seller_l7kombVLRGYEF
Amazon replied

Good afternoon,

I have some product that the previous versions were recalled, my inventroy is safe, however i cannot list them since is still recalled, how can i fix this? i saw some help that i need a letter from the factory but im a bit lost.

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Seller_NSTkAz15kEM0d
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Wood Cutting Board
by Seller_NSTkAz15kEM0d

Does a wood cutting board with a plastic knife sharpener attached have any compliance regulations?

Where can I find information regarding this besides seller forums?

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Seller_Dou6H2i1wmX3S
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Product listing deactivated. Require assistance.
by Seller_Dou6H2i1wmX3S
Amazon replied

My product was deactivated for the following - "In order to sell this product on the Amazon marketplace, you must provide documents related to ps_consumerChemicalsandcontainers_ca. Failure to provide these documentations by 2025-07-02T10:10:14.113Z may result in suppression of this ASIN from the Amazon website."

I have been selling this product (it's a spray wax for cars) for the past 4 years. It's manufactured in the US and the SDS was provided and accepted years ago. Why is it all of a sudden I have to provide all these lab tests and documents? Quite frankly I don't even know where to start. Plus these requirements will cost 10s of thousands to get done. We are a small business and rely heavily on this product.

I also have a large inventory of this product being received by Amazon this week.

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Seller_KCelVkgKrWROG
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Product Policy Compliance-button cell and coin batteries-When we provide documents requested on Amz. requirement, alway recieve the reply this like a robot
by Seller_KCelVkgKrWROG
Amazon replied

Hello,

We have reviewed all the documents provided for ASIN [B0F1YCM8BB]. However, we still have unmet compliance requirements.

If you are unable to fulfill your compliance requirements as outlined below, we will be unable to proceed further with the compliance validation and will remove your product.

Please be informed that the warning label images provided are not as per the regulations set forth by the (Public Law 117 - 171)

We would request you to provide the warning label images on ( packaging) as per the (Public Law 117 - 171).

• Product images as evidence of compliance with the following:

• Poison prevention packaging requirements (16 CFR Part 1700.15)

• Precautionary labeling statement requirements (Public Law 117-171)

For all other inquiries please get in touch with Seller Support assistance at :

https://sellercentral.amazon.com/help/hub/support.

Visit your Account Health Dashboard for more information about compliance documentation requirements and deadlines:

https://sellercentral.amazon.com/performance/dashboard

Please follow the steps below to upload your documentation

1. Go to the Performance tab and select Account Health.

2. Under Manage your compliance in the bottom right-hand corner, click Product compliance requests.

3. Click Add or appeal compliance for the product you’re taking action on.

4. To upload the documentation, drag and drop files, or browse to select files.

5. Click Submit to send your submission for our review.

For information on our compliance requirements and details on how to submit the documents, see our help page at https://sellercentral.amazon.com/help/hub/reference/external/GUBLQYWAJDBADUVK.

This case now will be closed but we welcome you to re-open this case as soon as you are able to provide the required compliance documents.

We appreciate your cooperation on this important matter and thank you for listing on Amazon.

-------------------------------------------------

We have several products using the same package. Some ASIN are approved but other rejected. Therefore, we provided several version images on the requirememt again, but always receive the above notice.

Can anyone advise us what kind of images we should provide? Your help will be appreciated.

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Seller_4TIQDwQyIMW84
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US Testing Results not recognized by Canadian product safety (3 months and ongoing already case still not solved!)
by Seller_4TIQDwQyIMW84
Amazon replied

1. My product was a general household food container and is not baby/toddler feeding specific.

2. Have been selling the same ASIN 3 years in US marketplace and almost 2 years in Canada marketplace and suddenly have this compliance issue.

3. I have submitted the food safety lab testing results obtained from Amazon accredited lab, but Canada product compliance department said they are not acceptable since the "code" for lead is different for Canada. How come a US product testing result is not recognized by Canada regulation when the testing materials are literally the same, just have different coding based on different country.

The product compliance team in the US already is super painful to deal with, I didn't realized that Canadian team also does not read thoroughly on each case!

Case No: 17742849181

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Seller_bPZeWMLjm4Mr3
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4 listings stuck in "under review" for compliance, the other 36 listings have been approved.
by Seller_bPZeWMLjm4Mr3
Amazon replied

I have created a new product with 40 variations. I submitted my documents on April 15. It has now been several months and 36 of my products were approved relatively quickly, but 4 appear to be stuck on "under review". Can someone please look into this?

17590104421

17590942511

17590916311

17591681191

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Seller_Dou6H2i1wmX3S
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Long standing product deactivated by error causing large shipment to be rejected
by Seller_Dou6H2i1wmX3S

I have been selling this product on Amazon Canada for over four years without any compliance issues. All required documentation—including the Safety Data Sheet (SDS) and product labels—fully complies with Amazon’s policies.The listing appears to have been removed due to an incorrect classification. This product does not fall under the restricted category cited, and there have been no material changes to its formulation or labeling.This deactivation has already caused a rejected shipment en route to Amazon fulfillment centers, and I am now facing courier charges and potential delays due to an error outside of my control. This has a serious financial impact on my small business.

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Seller_KCMHR0atBgqdy
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English/French labels on grocery items
by Seller_KCMHR0atBgqdy
Amazon replied

Hi everyone. i've had a few grocery items taken down due to not being labeled in English and French.

Are there any exceptions to this policy? especially with imported items?

Thank you.

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Seller_vXQRYlox1AESp
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Your Porudct has Other Limitations
by Seller_vXQRYlox1AESp

Hi Everyone,

I have been selling my ASIN which is a best seller for quite a long time now and all of sudden there has been a limitation placed on my ASIN and is marked as Inactive. When I try to fix it, It says you need approval to list. When I click on approval it says we are not accepting applications at this time.

I have been trying to contact support back & forth but they are saying its limited for sale.

I have a lot of inventory in available and some in inbound transit as well. I am extremely depressed right now that how to get this fixed. I have called brand support and they say there seems to be no issue contact selling support.

selling support says there is limitation on product selling - I am brand registered - I have Trademark under my selling company and everything is in my domain.

what should I do to get this issue resolved? The ASIN is still active on the amazon.ca marketplace with other hijacker seller but my account shows the ASIN as Inactive eventhough There is a lot of stock in available section.

kindly guide me & help me.

Regards,

Happy selling.

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Seller_YsDo15Ne92jlo
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Consumer Chemicals and Containers - SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001))
by Seller_YsDo15Ne92jlo

WHAT IS GOING ON!!!!!!!

WE PAID OVER $7000 FOR 7 PRODUCTS to get a Consumer Chemicals and Containers - SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001) REPORT AND AMAZON IS STILL REJECTING IT! WE KEEP GETTING THE SAME COPY AND PASTED EMAIL THAT WE NEED A

-Consumer Chemicals and Containers - SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)

WHAT IN THE HELL IS GOING ON AMAZON???

DEADLINE IN TOMORROW THW 18TH!

SOMEONE NEEDS TO EXPLAIN SOMETHING HERE. @Christine_Amazon

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