Hi everyone,

I recently received a compliance notification from Amazon Canada under the Consumer Chemicals and Containers Regulations (CCCR) for my Hydrogen Peroxide 3% listing.

Has anyone else dealt with this kind of compliance issue before? I’m finding it difficult to locate any labs or testing companies that offer product testing specific to this type of product.

Any guidance or recommendations would be greatly appreciated!

Thanks in advance.

Why Amazon sourcing costs are so low, prices are going up for all the product.

Hi everyone,

We’re currently facing a compliance challenge with Amazon related to product safety certification. Our product is a relocatable power tap with built-in surge protection, and we’ve submitted all necessary safety reports.

However, Amazon is requesting compliance with CSA C22.2/UL 62368-1, a standard that is primarily for audio/video and IT equipment. This does not align with our product category, and we've already consulted with our engineers who confirmed that 62368-1 is not applicable to power strips or surge protectors.

Despite submitting multiple cases and documentation, we haven’t received a response in over a week, and our listings remain inactive. Thousands of units are now sitting unsellable in FBA, incurring storage fees.

Has anyone else encountered this issue? How did you get Amazon to acknowledge the correct applicable standards for your product?

Any help or guidance is appreciated!

Dear Amazon Seller Support and Compliance Team,

I am writing to seek urgent assistance regarding my product listing (ASIN: B0F4MS9VV8), which has been deactivated for six weeks.

I have submitted all required compliance documents as instructed by Seller Support, but I have not received any updates or responses. I do not have a case ID to reference, as I have not been provided one despite multiple attempts to contact Seller Support.

With the risk of my inventory being removed in the coming weeks, I am deeply concerned about the potential disastrous impact on my business. I kindly request your immediate assistance in reviewing the submitted compliance documents and reinstating my listing or providing clear guidance on the next steps.

Please let me know if additional information or documentation is needed. I would greatly appreciate any support or direction you can provide to resolve this matter promptly.

Thank you for your time and assistance.

Best regards,

as for the order #702-1147212-0689058 the buyer filed an A to Z claim saying the item was never delivered while we have proof of delivery clearly shows they were delivered.

Tracking: AT672316195CN

It is extremely frustrating on that buyers can ask for a refund just because amazon allows them to. there are only few couriers that offer a service to get a signature for delivery while amazon support many other couriers such as china post and canada post that we normally use and they have the delivery signature service.

The buyer misused Amazon’s A-to-Z Guarantee Policy by falsely claiming they did not receive the items, thereby receiving a refund of CAD -CA$355.54, while the item is still in his possession. China Post provided clear evidence of delivery to the customer. We have some more same cases that we received the same claim and they buyers got refunded.

there should be strict rules set in place as it regards to refunds. the current policy only allows for thief's and scammers to do as they are please.