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    UPDATE: New testing requirements for Clothing storage units effective March 12, 2026
    by Seller_l7Jtck9jxnEA0
    Amazon replied

    Hello Sellers,

    All Clothing storage units listings on Amazon.ca are now required to undergo product testing or test report verification from an approved Testing, Inspection, and Certification (TIC) organization to ensure compliance with safety standards:

    * ASTM F2057-19 (Standard Safety Specification for Clothing Storage Units)

    * SOR/2021-148 (Formaldehyde Emissions from Composite Wood Products Regulations)

    * SOR/2014-254 (Products Containing Mercury Regulations)

    And, as applicable:

    * SOR/2016-193 (Surface Coating Materials Regulations – CCPSA Lead)

    What is a Clothing Storage Unit?

    A Clothing storage unit is furniture with drawers (including fabric) and/or hinged doors intended for the storage of clothing, and meets all of the following criteria:

    * Height of at least 27 inches

    * Mass of at least 30 pounds

    * Enclosed storage volume of at least 3.2 cubic feet

    * Examples include chests, chests of drawers, drawer chests, armoires, chifforobes, bureaus, door chests, and dressers.

    * This policy includes fabric clothing storage units, which were previously excluded.

    Things to keep in mind:

    * You WILL receive a notice if you have ASINs affected by this policy with instructions by the end of March (you may or may not have received notification already)

    * You can only submit a TRF after you receive a document request email notification from Amazon in Account Health.

    * All notified ASINs must undergo this verification process, regardless of prior documentation submission or active listing status.

    * You can select a provider from the list or request quotes from one or more TIC service providers to compare prices, services, and timelines.

    * This policy applies to both new listings and previously approved ASINs. For more information about our policy, go to the Clothing Storage Units help page.

    _____________________________________________________

    📚 Key Resources: We've compiled key resources on for easy access.

    * Third-party testing, inspection, and certification services

    * Safety Standards for Clothing Storage Units

    * Webinar scheduled for March 26, 2026. Secure your spot now by registering here.

    _____________________________________________________

    💡 Submit questions below!

    Post all your questions below! We have partnered with Compliance Team and have them close by to field your questions and support however we can on the Forums.

    _____________________________________________________

    Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

    If you also sell in the US store, please review the US announcement HERE

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    Listing removed thanks to Amazon error
    by Seller_LBNcwL9dKwXun
    Amazon replied

    Gotta love Amazon AI... BFCM and they choose to remove one of our hot listings that "does not present bilingual, French and English labelling" and yet the product's detail photos clearly show a package with French, English, AND Spanish.

    Amazon gave 48 hours to appeal, which I did within 45 minutes of the original notification, but Amazon, as usual, can't even review within their own set timelines and it has now been removed. I am so mad, this is egregious - provide actual timelines you can meet instead of disrupting sellers' businesses. What a farce amazon is becoming. Either hire more people to review or extend timelines so that you aren't destroying people's livelihoods unneccessarily.

    Case ID: 18922911861

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    My books are not guns!!
    by Seller_LyiMQJZrCSSq7
    Amazon replied

    For several years, I have sold updated versions of The Canadian Principals' Handbook on Amazon. But last spring, Amazon kept defining this BOOK as a firearm. This error caused Amazon to decline to sell it.

    I have tried to correct this, but there are (a) no defined paths to a solution, and (b) no actual people working at amazon to solve unusual problems.

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    Listing Still Not Reinstated After 6 Cases – SDS Confirms Product Is Not a Drug
    by Seller_PXUdiGbudIZTh
    Amazon replied

    I am requesting assistance regarding ASIN B0FLQJTBPH, which I want to have reinstated on Amazon.ca.

    I have opened 6 separate cases, but the issue still has not been resolved. The listing was flagged due to potential FDA drug or prescription ingredient concerns. However, I have already provided the official Safety Data Sheet (SDS) which clearly confirms that the product is not a drug and does not contain any prescription or pharmaceutical ingredients.

    Despite submitting this documentation multiple times, the listing has still not been reinstated on Amazon.ca, and no clear resolution has been provided. This situation is causing significant financial loss for my business.

    I respectfully request that the appropriate team review ASIN B0FLQJTBPH and reinstate the listing on Amazon.ca as soon as possible.

    2 votes
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    加拿大水壶政策合规性审核提交资料后一个月仍是待审核状态
    by Seller_Xch3om8ZrbN37
    Amazon replied

    CASE ID: 18976968901 4月10日收到审核团队拒绝我们的文件资料后，我们按照要求又重新提交了，但是现在已经过去一个月了，还是待审核状态，审核进度非常的慢，求求尽快审核，谢谢！

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    Account Alchemy: Maintaining Health and Evading Suspension Woes - Intro
    by Seller_8hQgfj6OVZYse

    Hello sellers!

    Welcome to the first post in our new "Account Alchemy" series! Over the coming weeks, we'll be diving deep into the strategies and best practices that help you maintain a healthy selling account and avoid the stress of suspensions. Think of this series as your comprehensive guide to transforming potential account issues into opportunities for growth and improvement.

    Today, we're starting with the foundation: your Account Health Dashboard.

    Why Your Account Health Dashboard Matters

    Your Account Health dashboard is your early warning system and your best friend when it comes to maintaining a thriving Amazon business. This centralized hub gives you real-time visibility into your account's performance and flags potential policy violations before they escalate into serious problems.

    The impact on your business: Proactively monitoring your Account Health dashboard helps you catch issues early, maintain your selling privileges, protect your revenue stream, and avoid the costly disruption of account suspensions. Sellers who regularly check their dashboard are better positioned to address concerns quickly and maintain strong performance metrics.

    What You'll Find in Your Account Health Dashboard

    Your Account Health dashboard provides a comprehensive view of your account status, including:

    Product Policy Compliance: Alerts about listings that may violate Amazon's policies, including restricted products, authenticity concerns, or listing quality issues.

    Shipping Performance: Metrics on your delivery times, valid tracking rates, and on-time shipment rates that directly impact customer satisfaction.

    Customer Service Performance: Your response times, customer feedback, and how well you're meeting buyer expectations.

    Policy Compliance: Notifications about any violations of Amazon's selling policies, from intellectual property concerns to prohibited seller activities.

    The dashboard uses a color-coded system to help you quickly identify areas needing attention - making it easy to prioritize your actions and address the most critical issues first.

    Your Action Plan

    Make checking your Account Health dashboard part of your daily routine. Here's why this matters: many policy violations have time-sensitive resolution windows, and early action can mean the difference between a quick fix and a lengthy appeal process.

    When you spot an issue:

    1. Review the details carefully - Understand exactly what Amazon is flagging and why
    2. Take immediate action - Address the concern as quickly as possible
    3. Document your response - Keep records of the steps you've taken to resolve issues
    4. Submit required information promptly - Use the proper channels to provide Amazon with any requested documentation

    Essential Resources

    Bookmark these critical resources for managing your account health:

    • Account Health FAQ - Your comprehensive guide to understanding account health metrics and requirements
    • How to Appeal - Step-by-step guidance if you need to appeal an account decision
    • Submit Information - The proper channel for providing documentation to Amazon

    Coming Up Next in the Series

    In our next post, we'll dive deeper into understanding specific policy violations, how to interpret them, and proven strategies for resolving common issues quickly. We'll also outline specific category/product restrictions/violations.

    Your turn: How often do you check your Account Health dashboard? Have you caught an issue early that saved you from bigger problems down the road? Share your experiences and tips with the community below - your insights could help a fellow seller avoid a costly mistake!

    What specific account health topics would you like us to cover in this series? Let us know in the comments!

    Regards,

    - Manny

    1 vote
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    Chemical Safety and Compliance (CSC) Being mishandeled
    by Seller_s3bebcUeBzRea
    Amazon replied

    Hi @Seller_8hQgfj6OVZYse, Hope you are well. We have a few Private label products that are well performing and all of a sudden we got a notification saying that they are in need of documents to fulfill some regulatory compliance. I would like to affirm that these products are not hazardous and are organic material made out of soil. They are soil bags that we buy in bulk from a supplier and put into small bags and sell on Amazon. The supplier does not have an SDS and the account health team wants us to dispute the claim which in our time spent selling on Amazon has never ever worked.

    Here are the FNSKUs for both the child ASINs we really need help with this as its very disruptive and has no merit and justification as to why this got classified as a chemical it is just dirt used for plants

    X004O73MUV

    X004O73NCN

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    no support -- ASINs suppression appeals for Class I medical devices
    by Seller_8VqmLiYPOLQ1c
    Amazon replied

    Hi there Mods

    I am wondering if you can help with our best selling ASINs being removed and suppressed due to being flagged as class I medical devices.

    We first got these policy violations in october for 7 other child ASINs (color difference), we appealed and they were approved to be sold.

    Last week, our best 2 selling Child AINs were flagged and we submitted the appeal, but we were only given 1 day and listing were quickly removed. They are the same item as other Child ASINs, just different color.

    there was a previous case ID 18789457631 that approved the other 7 child ASINs. (We have started the process of reinstating the product detail page, and you may relist the product as needed. Please note that the reinstatement may not take effect immediately but the process should be completed within the next 2 business days.)

    We have also uploaded the french lable requirements images for all 6 sides.

    Can you please take a look at case iD 18922854911. 18922835361 and. 18922936361.

    Now we are without out best selling 2 ASINs as no one is looking at these cases.

    @Seller_GEZPMc4CeQfh6@Seller_8hQgfj6OVZYse

    thanks so much for your help!

    2 votes
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