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Seller_YxSXmr1sjXwHN
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Seller_Z9tA7Q88fqz6d
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Seller_YxSXmr1sjXwHN
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SOC 1 Form
by Seller_YxSXmr1sjXwHN
Amazon replied

We are using Amazon Seller Central, we need SOC 1 report. Please assist me the process to get the form

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Seller_Z9tA7Q88fqz6d
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I sell on the Canada Platform. I have been asked to submit images and a test report. I can submit images but I don't understand what test reports are required. This is a hazmat beauty product and the Parent Document Class is:

ps_consumerChemicalsandcontainers_ca

Rule Name 187582

I asked Account Health it was a Safety Data Sheet that was required but was told that was not the report needed but they were not able to tell me what I need to ask the manufacturer for. Could someone shed some light on this for me?

Thank you

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Seller_DTLIWqtQN2xwz
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Hi Amazon Seller Community,

I’m reaching out because I’ve run into an issue with my OL-212 Universal/International Travel Adapter listing on Amazon Canada.

My product, an ungrounded international travel adapter, has been incorrectly flagged as a grounding adapter, even though it is fundamentally different and does not violate Amazon's policy.

There seems to be some misunderstanding, and I haven’t been able to get any useful help from Amazon so far.

What Happened:

Product Type Confusion: My product is an international travel adapter (for use with non-grounded two-prong plugs), not a grounding adapter. It’s designed for overseas use, so it has no grounding mechanism and doesn’t bypass any ground pins.

Compliance with Standards: I’ve already provided the UL/CSA 62368-1 certification, which is what Amazon Seller Support said was needed before listing my product. This standard is recognized in both the U.S. and Canada for safety, and my product meets it.

The Problem:

Automated Responses: Even after submitting all the necessary documentation, I keep getting generic, automated responses asking for SCC-accredited certification, which doesn’t apply here. According to Canadian Electrical Code (CEC), my product is exempt from needing SCC certification because it’s solely intended for overseas use.

According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:

"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."

Confusing Policy Enforcement: What’s frustrating is that similar products (even ones from the same supplier) are still being sold on Amazon Canada using the same certifications. It feels like unequal enforcement of the policy, and I’m stuck with no clear resolution.

What I’ve Already Shared:

  • CSA/ UL 62368-1 Test Report, which is accepted in Canada.
  • Further Certificates provided:
  • CE LVD Compliance: Confirming compliance with the Low Voltage Directive (LVD), tested according to EN IEC 62368-1.
  • RoHS Compliance: The product meets the RoHS Directive with no restricted substances exceeding legal limits.
  • FCC Compliance: The product meets FCC standards for electromagnetic emissions.
  • UKCA Compliance: Compliance with the UK Electrical Equipment Safety Regulations and UK EMC Regulations.
  • Canadian Electrical Code Exemption: I have also referenced the CEC exemption, which allows products like mine to be sold in Canada without the need for SCC certification, , which means SCC certification is not required in this case. as long as they meet harmonized UL standards.

My Request:

Fair Review: I kindly request that Amazon review the product listing properly with a clear understanding of the Canadian Electrical Code (CEC) and harmonized UL standards.

Clarification: I would appreciate clarification on why SCC accreditation is being requested for a product that already complies with recognized UL standards.

Removal of Listing Suspension: Given that my product is fully compliant with Canadian safety standards, I respectfully ask for the removal of the suspension on my listing.

I’ve spent a lot of time trying to get this resolved, but the lack of clear communication from Amazon has made it really difficult. Any advice or suggestions would be greatly appreciated!

CASE IDs

17321133431 (Automated responses)

17329061891 (Automated responses)

17388976321 (Asking for SCC accreditation Even though CEC has exemption for our product)

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Seller_IonMxzYrZxw3E
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Medical Device License
by Seller_IonMxzYrZxw3E

when i want to sell a medical device with the license , where in the edit listing do i show that i have the license to sell the product? In safety and compliance it gives options such as drug identification number and pest control

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Seller_zrl6lIhGm1DSZ
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Weird Amazon Compliance Issue
by Seller_zrl6lIhGm1DSZ

@Seller_WIFV02H2XUFgS

Hi,

We sell products that do not require any sort of testing or certification, they are dry flakes for floor decoration. The product is absolutely not Hazmat.

See case ID 17500998031 and 17501010311 where Amazon refused our appeal. They even removed our listings even though we have until 26th May 2025 to comply before they deactivate the listings. Why are they deactivated early?

Also this case 17458064871 where we sell the same product, the appeal was refused.

Reactivate the 2 listings from case 17500998031 and 17501010311 and approve the 3 items as they do not apply to the test reports requested.

Stop attacking the Canadian sellers for no reasons.

Thank you,

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Seller_yxjC64dkmdgXX
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Hello,

We had been requested compliance documents for our product. We have already submitted all the required documents and still it gets rejected everytime. There is no particular reason given but just rejection. Due to this, our sales have dropped and our listing has been blocked. Can anybody please help us through it? We have already contacted Amazon support team and have received no assistance in this matter. Can you please help us reinstate our listing?

Thank you.

@Seller_vtQxROP6UNr1O@Seller_VLOxBfLBgpoOh

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Seller_1JtWN7OO6rhPF
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Amazon Canadian Marketplace.

Compliance appeal for this listing automatically rejected.

After opening a ticket, seller support state that rejection is based on document discrepancy or inauthentic documents.

Authentic documents with lab testing and images of product has been uploaded many time but automatically rejected.

Additional tickets to seller support results in same citation of discrepancy or inauthentic documents.

Listing has still not been reinstated.

PLEASE SEE CASE IDs: 15859109661, 16020591911, 16602255861

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Seller_npiwBhHEGx9R8
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Enema Bulb
by Seller_npiwBhHEGx9R8
Amazon replied

I want to list an Enema Bulb and it was blocked because they want a certain health certificate. I do not know how to go about it to get it health approved. This is a bulb to clean am not sure why it requires to be certified

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Seller_a2HlwvsrQcrpP
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As a new seller, just created an account, was deducted fees, and then the account was banned. They built an AI system that they thought was advanced, but it was actually a system that smelled of corruption in big corporations. I'm sure more than one seller is now looking for a new platform to sell products on. Watch, it won't be long before its users and suppliers leave.

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Seller_ayfkqz6i4HaxX
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Packaging requirements alcohol-free perfume oil
by Seller_ayfkqz6i4HaxX
Amazon replied

Hi, Can anyone tell me what are the labelling requirements for perfume oil product. 10 ml small bottle, 5x8 cm box packaging.

New brand seller here. Please, I need to know what I have to include on the labelling. And if it doesn't fit on the bottle, can I put it on the interior of the box as a separate paper, card, sticker etc... Thanks!

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