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Pinned by community managerSetting Up Your Account? Get Clarity on Ownership Info
New Deferred Transactions policy is going to put us out of business
Customer Service by Amazon (CSBA) Enrollment
Hello,
We keep on receiving emails about being enrolled for a 90 day trial to CBSA but we don't to be added. We have filled in the link that says "Do not auto enroll us" but on completion, it says, thank you for filling the in the survey.
Who do we speak to about ensuring we are not enrolled?
Thank you in advance.
@Seller_xkwDczt8sPSmx@Seller_hme3Wbydd1ihr
Forced passkey use in 2 weeks?????
Identity Verification Rejected – No Option to Re‑Upload Correct Sole Proprietorship Registration
Hello,
I am requesting assistance from the Seller Identity Verification Team or a moderator who can escalate this issue internally.
Our Ontario sole proprietorship registration had expired, and we re‑registered the business with the same name. We were assigned a new Business Identification Number (BIN).
Business-Name-Registration-for-a-Sole-Proprietorship.pdf
This is the official, valid, and current Ontario business registration document required for Canadian sole proprietorship verification. Initially, I accidentally attached a CRA document which caused the verification to fail. I contacted Amazon seller support and resubmitted the document required.
However, the Identity Verification Team responded with:
“We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.”
We replied to Case 21748339041 and asked them to review the correct document, but the case has not been updated. Additionally, there is no option anywhere in Seller Central to re‑upload or replace the document, leaving us unable to proceed with verification.
We also received the Complete Account Verification email, which states that our selling privileges will be terminated by September 21 (60 days after the notification) if verification is not completed. This makes the situation extremely time‑sensitive.
We urgently need clarification on:
What additional documents are required, if any, since the one we submitted is valid and meets Amazon’s stated requirements.
How to re‑upload the correct document when Seller Central no longer provides an upload option.
Whether Case 21748339041 can be escalated directly to the Seller Identity Verification Team for manual review.
We would greatly appreciate assistance from a moderator to escalate this case, as our selling privileges are at risk due to the inability to submit the correct document.
Thank you for your help.
@Seller_j9Bd91CW3ZVpr
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@Seller_xkwDczt8sPSmx
@Seller_seuhA2HFFSUGv
Can't change legal entity from sole prop to my corporation — registration number field locked, support says revert or open new account
I'm a Canadian seller trying to update my account's legal entity from my sole proprietorship to my newly incorporated business, which I solely own and control. I've hit a wall and I'm hoping a Community Manager can route this to the verification or registration team, because Selling Partner Support and Account Health Support haven't been able to help.
Some background: I originally ran this account as a sole proprietorship, and I've since incorporated a corporation that I'm the sole shareholder and director of. The same person and the same country of establishment apply — this is purely a change from operating as a sole proprietorship to operating through my own corporation, with no change in beneficial owner. I want to keep the same seller account, with all of its history, approvals, and standing intact, while completing verification under the correct entity.
There are two things blocking me. First, I completed the tax interview and went to update my legal entity under Business Information, but the Company Registration Number field is greyed out and won't let me enter my corporation's number. From what I can tell this looks like a backend lock tied to my account's current verification state rather than a browser issue — I've confirmed it's not editable regardless of how I access it. Second, I opened a case about it and got an email stating my only options are to revert to my sole proprietorship or open a brand new seller account under the corporation. I do not want to open a new account — it would mean losing my account history and standing and would create a multiple-account problem, and reverting is no longer accurate now that I'm incorporated.
So far I've completed the tax interview for the new entity and tried updating the business information directly, which is where I hit the locked field.
Could a Community Manager please route this to the team that can complete a sole-proprietor-to-corporation entity update on an existing account? I can provide whatever documentation is needed — certificate of incorporation, proof that I'm the sole shareholder and director, government ID, and corporate bank details.
Thanks in advance — happy to send documents through whatever secure channel preferred.
Case IDs for reference: 20870123511, 20860716081, and 20845272501.
@Seller_4GjtS9k0cnHHv@Seller_5zI0wsS66MHFL@Seller_Udi0JNbTrsmUV@Seller_9Kb3jdNMszN2C@Seller_WIFV02H2XUFgS@Seller_j9Bd91CW3ZVpr
Help Please! Identity Verification Issue on Amazon.ca
