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Seller_59XCv5aGDNMeu
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Hi everyone,

I’m stuck in what looks like a verification loop and I’m hoping someone (or an Amazon moderator) can point me in the right direction.

Here’s my situation:

During re-verification on Amazon.ca, I was asked by email and in my Performance Notification section to provide a Proof of Address.

I already have a valid document (a bank statement).

The problem is that the Proof of Address upload field has disappeared from the Identity Information page, so I can’t submit it.

Support asked me to attach it directly in my case, which I did, but there has been no response at all on the case, and the issue remains unresolved.

It’s been several business days without any change, and I keep receiving the same verification notifications.

What really worries me is that I received an email stating that my account will be deactivated in 10 days if this is not resolved. Today is already day 7, and nothing has changed.

Has anyone else experienced the same problem?

And is there any way to get this properly escalated so the Verification team can either re-enable the upload field or manually review the document I already submitted?

Thanks a lot in advance!

@Cooper_Amazon @Levi_Dylan_Amazon @CR_Amazon @Connor

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Seller_KbRLI9m3rZK3V
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Hello everyone,

I’ve been experiencing a recurring issue while trying to complete the Amazon.ca identity verification process.

I’ve already opened a support case (Case ID: 18653108961), but I wanted to share it here as well in case someone can help or has experienced something similar.

Here’s what happens:

After I fill out the verification form completely and click “Submit for verification,” the system enters the automatic verification stage. However, after about 15 minutes, it redirects me back to the “Identity Information” page without any message or progress — as if I never submitted anything.

During this process:

  • No document upload field or button ever appears.
  • The system doesn’t ask for any documents (like a passport or proof of address).
  • I don’t receive any email or notification about the verification.

I’m sure that I’m doing the verification through my Amazon.ca Seller Central panel, not the U.S. one.

Every time I try again, it feels like déjà vu :/ the same thing happens over and over, and I can’t complete the verification.

Could someone please help me figure this out?

Thank you very much for taking the time to read and look into this.

Lumeris

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Seller_ChmBQdCbnZkGa
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I'm Requesting Help and Guidance Regarding Deductions from My Account

Hello, valued Amazon community and moderators,

I've been a seller on Amazon.ca for a long time. I'm writing here because I've been experiencing significant confusion and uncertainty regarding the funds in my account, and I'm no longer able to resolve them.

Hello valued Amazon community and moderators,

I've been a seller on Amazon.ca for a long time. I'm experiencing significant confusion and uncertainty regarding the funds in my account, and I'm no longer able to resolve this issue on my own. I'd like to share this with you.

In short:

All funds in my account were held due to a violation, and I had a video call with Amazon to clarify this process. Three days after the call, they told me that CAD 8,009 would be deducted from my CAD 26,135.50 balance, and that I could withdraw the remaining amount during the next payment period.

I haven't made any sales during this time, and I have no products in stock. After the deduction, I was only able to withdraw 10,121 CAD from my account, and they didn't give me the remaining 8,000 CAD.

I tried for months. Then, I received another email saying they would deduct an additional 2,812 CAD from the remaining 8,000 CAD.

Because in the first email, they said the total deduction would only be 8,009 CAD.

Honestly, I don't understand what's true anymore, which information is valid, and how this difference came about.

I would be very grateful for any advice from experienced sellers, moderators, or anyone who has experienced a similar situation.

That's exactly my situation.

Thank you to everyone who has supported me in advance.

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Seller_9YP7YHagiaxYP
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Amazon account verification for sole proprietorship
by Seller_9YP7YHagiaxYP
Amazon replied

I need help with account verification. I operate as a sole proprietorship. I am the only owner and I run the business under my own name. Amazon needs company Registration Extract to verify the business but CRA doesn't provide such documents. Please suggest

@Seller_WIFV02H2XUFgS@Seller_vW3l7M6oLYiHv@Seller_j9Bd91CW3ZVpr Please suggest

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Seller_olR9xEes2iJMd
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I’m hoping someone here (or a moderator) can point me in the right direction. I’m in the middle of the Canadian account verification process and was asked to provide updated documents. No problem.. except I can’t figure out how to actually submit them.

Inside the verification portal, I only see an option to replace the registration document. There doesn’t seem to be any way to upload the other documents they requested.

I've been asked for my Company Bylaws, Articles of Inc., Proof of address, certificate of good standing.. Which I've submitted through CASE ID: 18489735451.

The tricky part is that the registration number on file is our seller permit number, which may be what’s causing an issue? It's unclear if that should be our Incorporation number or our state issued seller permit (Business license) Since opening the case, I haven’t received any update or response on the case.. just silence.

Has anyone run into this before? Do I need to go through a different channel to get these reviewed, or is there a specific way to upload multiple documents that I’m missing? Hopefully a mod can help me out a bit by looking into the case?

I appreciate your guy's help in advance!

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Seller_WIFV02H2XUFgS
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Hello Community,

I've been seeing a lot of post and question about the Self Attestation letter.

Our moderators have been working on educational posts about this process; However, I wanted to collect all this information in a single post to make it easier for all of you.

Let's start, for What is a self-attestation document?

This is a formal document declaring your business practices comply with Canadian regulations and Amazon's policies.

What are the requirements?

Review the following checklist to ensure your self-attestation document meets each of the following requirements:

  • Includes the business entity name
  • Details the entire business ownership structure, including all parent companies, beneficial owners, directors, and trustees
  • Includes ownership percentages for all owners
  • Includes full names birthdates for all individuals
  • Includes the Business Registration number and Country
  • Signed by a legal representative (e.g., CEO or Beneficiary owner/director/trustee)
  • Be dated within the last 180 days

You can check more about here, Self-Attestation Document Requirements

Please know that after you submit, we’ll notify you via Seller Central, email, or performance notifications if more information is needed.

You’ll have 60 days after you receive a notification to comply with these requirements. If the required information and documentation isn’t provided within this timeline, your account may be deactivated.

If you need more information about this topic, you can visit this link Beneficial ownership requirements

Along with this topic, I know you also have questions about the Registration Extract

The registration extract will be a summary of details available regarding your company, which you should be able to request online through the website of your national or local company

🔍 Where to Get It:

Depending on your business structure, you can obtain this document from:

🏢 Professional Sellers (If you have a registered business)

If you've registered a corporation:

Federal corporations: Corporations Canada website

You need either a "Certificate of Compliance" or "Certificate of Status"

FOR SOLE PROPRIETORSHIPS/PARTNERSHIPS:

Your provincial business registry office

Usually called a "Master Business License" or "Certificate of Registration"

Each province has its own system:

  • Ontario: ServiceOntario
  • BC: BC Registry Services
  • Quebec: Registraire des entreprises
  • etc.

🏠 Individual Sellers (Selling under your own name)

It's actually simpler than you might think:

If you're using your personal name:

Your CRA Business Number registration is your main document

You might need some basic ID too

If you're using a business name:

You'll need to register it with your province

Most call it a "Master Business License"

⚠️ IMPORTANT NOTES:

  • CRA documents alone are typically NOT sufficient
  • Bank statements are NOT accepted as registration extracts
  • The document must be current (usually within last 6 months)
  • Must show your business name and registration number

💡 Quick Tips:

  • Make sure the business name matches exactly what you provided to Amazon
  • Document should be in PDF format
  • Must be in English or French
  • Keep a copy for your records

❓ Getting Stuck?

If Amazon rejects your documents, it's usually because:

  • The name doesn't match exactly
  • The document's too old
  • It's not the official version

Hope this helps clarify! Let me know if you have any other questions.

Christine.

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Seller_AYvnXqYWy3EsQ
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Canada identity verifications
by Seller_AYvnXqYWy3EsQ
Amazon replied

Hi,

We've been asked to verify our identity by Amazon Canada. We have no problem doing that as we are fully compliant. However, as per the screenshots attached, it said something went wrong when we go to the verification page. I'm keen to shows everything else but unable to proceed. I hope someone can help me and point me in the right direction.

Thank you in advance

Daniel

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