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Seller_jQiYqQXapD6sU
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Seller_jQiYqQXapD6sU
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New account. Why would Amazon charge $32.09?
by Seller_jQiYqQXapD6sU
Amazon replied

Hi, I just started a new Seller account. We are not selling anything yet. Why would Amazon charge us $32.09?

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Seller_1ReTvNcdZw0or
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Seller identity verification
by Seller_1ReTvNcdZw0or

can i get help with this it’s been 2 months i try to do this now next week my account will be suspende! I explain multiple time that i am a self employed. I don’t have a register business! What they don’t understand? Multiple case open, multiple chat and multiple call! I pay for profesionnal but they don’t care!

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Seller_KWysNAJoEjIQh
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I have not yet submitted my Canada identity verification application. I only opened a support case to ask some questions and clarify the process before submitting my documents

Unfortunately, after submitting the case, the verification submission was marked as "under review" even though I had never completed or submitted anything.

When I am asking why this is happening via the same case, Amazon's reply is that they can not support because my request was not related to seller identity verification. Really?

Case ID:17622320041

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Seller_PbavzT1F6kb3r
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ACCOUNT INACTIVE
by Seller_PbavzT1F6kb3r
Amazon replied

I HAVE SPENT A MONTH OF DOING THIS . REVERIFICATION. I AM TIRED OF DOING THIS. ANOTHER DAY I RECEIVED AN EMAIL WHICH SAYS ITS VERIFIED BUT ACCOUNT KEEP INACTIVE . AMAZON SUPPORT FOR NO USE .

I TRIED TO REACH THEM AND THEY KEEP SAYING NEED VERIFICATION,

HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELPHELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP

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Seller_mSqXv4ZcnSv9x
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Account deactivated in Canada Inventory Stranded
by Seller_mSqXv4ZcnSv9x

I am having a struggle with support. I have had 6 cases open and closed with no resolution. I have replied to emails with requests and cases closed saying i never responded. I have submitted, and resubmitted documents through the account verification. My canada store had been up and running my first batch of inventory sent in and started to make sales (3 to be exact) then sent in another batch of inventory to canada during the time where they went to a unified platform. After they went to the unified global platform ALL my invinetory has been stranded saying my account needs to be verified again. I assumed this was because of the US and Mexico markets being added to my store. I went through the process and then pressed button to reactivate account and it said it was successful but it kept all my inventory stranded. It is my canadian store that is stranded although it says healthy and active. When i try to resubmit identity information it says there is an error. I have tried online chat and phone calls 6 different times and they keep telling me to wait for verification and then close my case as there is not activity. I am frustrated have 186 items stranded and assume I will be paying for storage on these items but cannot sell them. Anyone know how to get me active since Amazon Support cannot? They have said they referred me to an internal speicalist 3 x but one person on the phone said the online chat support did not actually do it. She did it and I talked another time over the phone to Eduardo who was the most unhelpful and opened and closed my case again. I am beyond frustrated for the lack from amazon and hoping to get this resolved asap.

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Seller_ulpnvz5u16wNu
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Re-Activation Issue Please Help ASAP
by Seller_ulpnvz5u16wNu
Amazon replied

I have been making the verification over and over again. Even though I see "verified" on the business info, The account info page still shows inactive. I have been trying to get help from customer help but no useful outcome. Please help me re-activate my account!! it was paused due to inactivity. But now i have listings ready, but they all say unavailable because my account stuck at 'inactive' loop. Please help, I don't know what else to do.

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Seller_bLf4nb2Qrb5yF
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Pending Verification
by Seller_bLf4nb2Qrb5yF
Amazon replied

I have submitted all of the requested documentation and I am still not verified. It is impossible to reach amazon seller support. I have paid the fees to start selling but the account remains unverified. The account is looking for Identitiy informaion. I have uploaded my drivers license, current photo, and passport numbers.. What else does Amazon need?

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Seller_ajCJOZui4s7sB
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Letter of Authorization for secondary user
by Seller_ajCJOZui4s7sB

Hi,

We are asked for a letter of authorization for adding secondary user to the account.

We provided the letter according to Amazon standards but it keeps being rejected. On top of this, the link they sent to a template is about brand authorization/trademark and not for a user.

As anyone successfully submitted this letter and would you mind sharing your template.

Thanks for your help.

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Seller_MmAmiTixsR1Kq
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I have integration with big commerce, it just shows the customer paid with Amazon pay. Where the heck does it show that amazon actually has the money collected. Amazon support says talk to amazon pay not seller central, amazon support also says just log into amazon pay and hit view payments.. To bad when you goto amazon pay it asks if you are a seller and it just puts you in seller central. So where would I see that amazon collected money via amazon pay in seller central ? anyone know ?

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Seller_WIFV02H2XUFgS
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Hello Community,

I've been seeing a lot of post and question about the Self Attestation letter.

Our moderators have been working on educational posts about this process; However, I wanted to collect all this information in a single post to make it easier for all of you.

Let's start, for What is a self-attestation document?

This is a formal document declaring your business practices comply with Canadian regulations and Amazon's policies.

What are the requirements?

Review the following checklist to ensure your self-attestation document meets each of the following requirements:

  • Includes the business entity name
  • Details the entire business ownership structure, including all parent companies, beneficial owners, directors, and trustees
  • Includes ownership percentages for all owners
  • Includes full names birthdates for all individuals
  • Includes the Business Registration number and Country
  • Signed by a legal representative (e.g., CEO or Beneficiary owner/director/trustee)
  • Be dated within the last 180 days

You can check more about here, Self-Attestation Document Requirements

Please know that after you submit, we’ll notify you via Seller Central, email, or performance notifications if more information is needed.

You’ll have 60 days after you receive a notification to comply with these requirements. If the required information and documentation isn’t provided within this timeline, your account may be deactivated.

If you need more information about this topic, you can visit this link Beneficial ownership requirements

Along with this topic, I know you also have questions about the Registration Extract

The registration extract will be a summary of details available regarding your company, which you should be able to request online through the website of your national or local company

🔍 Where to Get It:

Depending on your business structure, you can obtain this document from:

🏢 Professional Sellers (If you have a registered business)

If you've registered a corporation:

Federal corporations: Corporations Canada website

You need either a "Certificate of Compliance" or "Certificate of Status"

FOR SOLE PROPRIETORSHIPS/PARTNERSHIPS:

Your provincial business registry office

Usually called a "Master Business License" or "Certificate of Registration"

Each province has its own system:

  • Ontario: ServiceOntario
  • BC: BC Registry Services
  • Quebec: Registraire des entreprises
  • etc.

🏠 Individual Sellers (Selling under your own name)

It's actually simpler than you might think:

If you're using your personal name:

Your CRA Business Number registration is your main document

You might need some basic ID too

If you're using a business name:

You'll need to register it with your province

Most call it a "Master Business License"

⚠️ IMPORTANT NOTES:

  • CRA documents alone are typically NOT sufficient
  • Bank statements are NOT accepted as registration extracts
  • The document must be current (usually within last 6 months)
  • Must show your business name and registration number

💡 Quick Tips:

  • Make sure the business name matches exactly what you provided to Amazon
  • Document should be in PDF format
  • Must be in English or French
  • Keep a copy for your records

❓ Getting Stuck?

If Amazon rejects your documents, it's usually because:

  • The name doesn't match exactly
  • The document's too old
  • It's not the official version

Hope this helps clarify! Let me know if you have any other questions.

Christine.

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