Cannot Reactivate Account – Business Country Won’t Update After Switching from US to Canada
Hello,
I'm seeking help from the community or Amazon support staff. I previously had a U.S.-registered business and used it to register on Amazon. I have since closed that U.S. business and opened a new company registered in Canada.
When I try to reactivate my Seller Central account, it still shows my business country as the United States, and it does not allow me to update this to Canada during the reactivation process. However, I was able to verify my Canadian business address in the business information section.
Regular Seller Support has been unable to assist. I'm looking for guidance on how to
- Update my business country to Canada and proceed with reactivation
Has anyone successfully migrated a seller account from one country to another, or been in a similar situation? Any help would be greatly appreciated.
Thank you.
Cannot Reactivate Account – Business Country Won’t Update After Switching from US to Canada
Hello,
I'm seeking help from the community or Amazon support staff. I previously had a U.S.-registered business and used it to register on Amazon. I have since closed that U.S. business and opened a new company registered in Canada.
When I try to reactivate my Seller Central account, it still shows my business country as the United States, and it does not allow me to update this to Canada during the reactivation process. However, I was able to verify my Canadian business address in the business information section.
Regular Seller Support has been unable to assist. I'm looking for guidance on how to
- Update my business country to Canada and proceed with reactivation
Has anyone successfully migrated a seller account from one country to another, or been in a similar situation? Any help would be greatly appreciated.
Thank you.
6 replies
Seller_3L8ut6ij1JlhS
@Indy_Amazon
Can you please help? I have opened cases with ID: 17941785481 and 17947806281
Sunnie_Amazon
Hello, @Seller_3L8ut6ij1JlhS,
Thank you for letting us know about this case. This is Sunnie, from Amazon.
I understand you used to have your business in the USA with a Selling on Amazon account for Amazon.com; since then, you moved your business to Canada, and are looking to reactivate your account to continue using it to sell on Amazon.ca.
Checking your Case ID 17941785481, the information provided to you is correct: we cannot unlink your Amazon.com account from your email address, but you can use a new email address to create a new Amazon.ca account.
You can follow the steps from this help page to Close your seller account.
With a different e-mail address, you can Start selling with Amazon.ca from here.
Please keep in mind your e-mail address must be different, or you may have issues when trying to login.
Please let me know if you have any other concerns about this process.
-Sunnie
