Hello,

I had this problem before and it's annoying because it was fixed for me and now it came back. I used to be unable to return unfullfillable inventory to me because I could not select Canada as my contry. It was locked to US.

I wrote to a moderator for this issue and it was resolved. But now it went back to US only. Can you please resolve my issue and give me the option to return items to my address in Canada.

Thanks

We sell high-value items on Amazon thru FBA. Amazon FBA reimbursed us for a unit that was listed as "lost in warehouse". Per Amazon policy listed under "Inventory Defect and Reimbursement, Manage Your Sourcing Cost" the reimbursed amount should have been about $250. Instead we were reimbursed $126.54.

Amazon "Seller Support" has been fruitless. They claim the reason for the partial reimbursement was because the unit was returned from a customer in unsellable damaged condition. The problems with this are twofold: 1) There is no associated order ID or any tracking that shows this unit was ever sold. 2) Amazon's policy, best I can understand it, is that they should have reimbursed us MORE for a unit that was damaged by a customer. In this case the reimbursement should be the same as if we sold it.

All "Seller Support" can say is give us an invoice. Their policy DOES NOT REQUIRE THIS. And when we finally capitulated and gave them one, they rejected it!

If anyone from Amazon who cares about sellers reads this, we'd sure appreciate some help. We've been selling on Amazon for 13 years, so not newbies. But it is pretty sad when your supposed business partner refuses to follow the rules they themselves put in place.

Hi Alex please help me. My inventory has been hold since May 15 by Transportation Constraints.

Number of case 25062616WW

My inventory has been on since May 15 we create the removal order and Amazon keep asking me to create a new order are 120,000 USD on inventory. Nobody reach out to help me there is no phone to help sellers support.

Hi,

Case ID - 17809538241 Mod help would be greatly appreciated.

In the past a signed POD and Invoice was enough to get reimbursed for missing units inbound.

This time, even though we submitted a signed POD showing that 10 cartons were correctly delivered to Amazon FC, our request was denied. Amazon claims they did not receive the units even though they signed and stamped a POD showing that the correct amount of cartons were received.

Here are the exact words used by Amazon - " We are denying your reimbursement claim for this shipment because we did not receive all of the expected units, as required by the FBA inventory reimbursement policy. Based on your shipping plan, we expected to receive 100 units However, we actually received just 1 unit.

As noted on the BOL you provided, the BOL only confirms that the carrier made a delivery at our fulfillment center, and not as confirmation that Amazon actually received the exact items and quantities stated in your shipping plan.

We have no record of receiving the remaining units. We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit."