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    关于入库丢失，亚马逊物流拒绝赔偿Amazon Fulfillment Refuses to Compensate for Lost Inventory Upon Receipt
    by Seller_pclZMEs9KrVXI
    Amazon replied

    货件编号：FBA19DY0BFFS

    我们入仓了25件产品，仅仅入仓了7件产品，丢失了18件，我们产品大件轮椅产品，高客单的产品，亚马逊仓库签收，并且有POD证明，我们提供了相关索赔资料。case编号：21437083151，未解决我们的问题。

    以下附件是我们提供的资料，签收POD是证明你们仓库已经收到了这一批货，并不存在第三方物流的责任，生成产品丢失是你们仓库的责任。以下是我们的装箱单信息和采购发票，请参考发票价格进行索赔。拒绝索赔，是一个不公平的处理方式。

    Shipment Number: FBA19DY0BFFS

    We shipped 25 units to your warehouse, but only 7 were received—18 were lost. Our products are large wheelchairs with a high average order value. Amazon’s warehouse acknowledged receipt, and we have a Proof of Delivery (POD) to confirm this. We have provided the relevant claim documentation.

    The attachments below contain the documentation we have provided. The Proof of Delivery (POD) confirms that your warehouse received this shipment, and there is no liability on the part of the third-party logistics provider. The loss of these products is your warehouse’s responsibility. Below are our packing list and purchase invoice; please base the claim on the invoice price. Rejecting this claim is an unfair course of action.


    {Content Removed - Edited to remove personal information. Please refrain from posting personal information as it is prohibited per forums guidelines . - Amazon Seller Forums Community Manager}

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    🛣️ MFN Roadmap: The Final Stop — Ask the MFN Team
    by Seller_NKThfzyLqL5QW
    Amazon replied

    Hello Sellers,

    You've reached the final stop on the MFN Roadmap! 🎯 All month long, we've been breaking down the biggest pain points for Merchant Fulfilled sellers — from shipping metrics to carrier delays to label costs. Now it's your turn to ask the questions that matter most to your business.

    Join us on August 26th for a full-day Ask Amazon event focused on MFN shipping and fulfillment — with answers coming directly from members of Amazon MFN teams.

    EVENT DETAILS

    📅 When: Wednesday, August 26th, 2026 | ⏰ 8:00 AM – 5:00 PM PDT 📍 Where: Right here in this thread!

    WHAT TOPICS ARE COVERED?

    You've followed the roadmap — now bring your questions on any of these topics:

    ✅ Late Shipment Rate & Valid Tracking Rate: What triggers penalties, how thresholds work, and how to protect your account health.

    ✅ Shipping Costs & Label Overcharges: Understanding label charges, identifying billing discrepancies, and what Buy Shipping does (and doesn't) cover.

    ✅ OTDR & Carrier Delays: What happens when a carrier delay is beyond your control, how penalties are assessed, and what options you have.

    ✅ Order Management, Promise Calculation & Shipping Settings: How delivery promises are calculated, configuring your shipping settings for accuracy, and managing orders effectively.

    HOW TO PARTICIPATE

    🔓 This thread will open for questions on August 19th — one week before the event. You'll be able to:

    • Submit your questions in advance
    • Engage with other sellers navigating the same challenges
    • See answers to your questions provided by the Amazon MFN team beginning August 26.

    PREPARE FOR SUCCESS

    Missed a post? Catch up on the full MFN Roadmap series here (links added every Tuesday):

    ⚡ Pro Tip: The more specific your question, the better our team can help. ISnclude details like your shipping method, carrier, current challenge, and what you've already tried.

    🔔 Want to be notified when this thread opens? Follow this thread for all the latest updates!

    ______________________________________

    Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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    XYY4 receiving delays
    by Seller_LBNcwL9dKwXun

    anyone experiencing delays with the relatively new XYY4? It's a 3P FC and they haven't checked in a single parcel since June 26 and we have many shipments stranded there currently. Anyone else?

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    📉 One Bad Order Could Cost You EVERYTHING [ODR Guide]
    by Seller_NKThfzyLqL5QW

    Hello Sellers,

    Your Order Defect Rate (ODR) is one of the most important metrics on your Account Health Dashboard — and understanding how it works can help you protect your selling privileges and grow your business on Amazon.ca. Here's what you need to know:

    What is Order Defect Rate?

    ODR measures the percentage of your orders that have received one or more defects over a rolling 60-day window. Amazon requires all sellers to maintain an ODR below 1%. An ODR above 1% may result in your seller-fulfilled offers being deactivated.

    The Three Components of ODR

    Your ODR is made up of three types of order defects:

    • Negative Feedback Rate — Orders that receive 1 or 2 star seller feedback
    • A-to-z Guarantee Claim Rate — Claims filed by customers that aren't denied
    • Credit Card Chargeback Rate — When a customer disputes a charge with their bank

    💡 Important: Even if a single order has more than one type of defect, it's only counted once in your ODR calculation.

    How is ODR Calculated?

    ODR is measured at the order level (not the unit level) during a window of T-15 to T-75 days:

    ODR = Orders with one or more defects ÷ Total orders in the 60-day period

    Tips to Keep Your ODR Healthy

    • Ensure accurate product listings — Detailed descriptions, clear images, and correct specifications reduce mismatched expectations
    • Ship promptly with valid tracking — Customers who can track their orders are less likely to file claims
    • Respond to buyer messages quickly — Aim to reply within 24 hours to resolve concerns before they escalate
    • Package items securely — Prevent damage in transit by using appropriate packaging materials
    • Monitor your Feedback Manager — Address negative feedback proactively and request removal if it violates Amazon's guidelines
    • Handle returns professionally — A smooth return experience can prevent A-to-z claims

    Where to Check Your ODR

    You can monitor your ODR any time in Seller Central:

    1. Navigate to Performance > Account Health
    2. Review the Customer Service Performance section
    3. Download your defect reports for detailed order-level analysis

    Helpful Resources

    Order Defect Rate — Seller Central Help

    A-to-z Guarantee Claims — Understanding the claims process

    Account Health Dashboard — Monitor your metrics

    Appeal an account deactivation — If your account is affected

    ❓ Quick question for the community: Which ODR component do you find hardest to manage — negative feedback, A-to-z claims, or chargebacks? Let us know below!

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    不合理的入仓丢失货件赔偿Compensation for Unreasonably Lost Shipments Upon Arrival at the Warehouse
    by Seller_pclZMEs9KrVXI
    Amazon replied

    货件编号：FBA19BRW70HY

    我们的产品是电动轮椅，是高客单的产品，这个入库货件编号入仓35件，丢失7件，我们售价999加元，仅仅按照CA$6.26的价格进行赔偿，赔偿编号：22396962661 case编号：20828962321和21395069991，从未解决过我的问题，我们重新提交了发票和相关文件，一直没有得到合理的价格赔偿，非常荒唐的赔偿，是非常不公平的赔偿方式。以下是我们提供的相关资料

    Shipment ID: FBA19BRW70HY

    Our product is an electric wheelchair, which is a high-value item. Out of the 35 units in this shipment, 7 were lost. Our selling price is CA$999, but we were only compensated at a rate of CA$6.26 per unit. Compensation ID: 22396962661, Case Numbers: 20828962321 and 21395069991. My issue has never been resolved. We have resubmitted the invoices and relevant documents, yet we have still not received a reasonable compensation amount. This method of compensation is utterly absurd and extremely unfair. Below is the relevant documentation we have provided:

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    📦 Q3 Restock: Plan Your Next Shipment
    by Seller_xkwDczt8sPSmx
    Amazon replied

    Hello sellers,

    Whether you're replenishing your best-sellers or preparing inventory for the busy fall season ahead, Q3 is the ideal time to get your shipment strategy in order. A well-planned restock now can help you avoid stockouts during peak demand, reduce rushed shipping costs, and set you up for a strong Q4.

    Here's how to plan your next FBA shipment with confidence.

    Check Your Restock Recommendations

    Before creating a new shipment, review your personalised restock recommendations in Seller Central. Amazon's Restock Inventory tool analyses your sales history, seasonality, and current stock levels to suggest what to send and when.

    You'll find:

    • Days of supply remaining for each SKU
    • Recommended replenishment quantity based on forecasted demand
    • Recommended ship date to help you stay in stock

    Pro tip: Configure your supplier lead times in the Restock Inventory settings so recommendations account for your actual supply chain timelines.

    Know Your Capacity Limits

    FBA capacity limits are set monthly and measured in cubic feet. You can view your current and upcoming limits for the next three months using the Capacity Monitor in your FBA Dashboard.

    To maximise the space available within your limits:

    • Cancel open shipments you no longer plan to send — they count towards your total usage
    • Improve sell-through on slow-moving inventory using markdowns, outlet deals, or advertising
    • Remove excess inventory through removal orders, liquidations, or donations
    • Follow restock recommendations to avoid sending more than suggested

    If you need additional capacity, you can request more through Capacity Manager by setting a reservation fee. Performance credits earned from sales can offset up to 100% of that fee.

    Plan Ahead for Q4

    Q3 restocking isn't just about today — it's about positioning your business for the busiest selling period of the year. Consider:

    • Maintain at least 28 days of inventory for your top-performing ASINs
    • Review your IPI score regularly — a higher Inventory Performance Index means higher capacity limits
    • Use Amazon Warehousing & Distribution (AWD) for automated replenishment if you want to store bulk inventory upstream and have it flow into fulfilment centres as needed
    • Book carrier services early to avoid transit delays as volumes increase closer to peak

    Create Your Shipment

    When you're ready, use Send to Amazon to create your inbound shipment. Remember to:

    • Enter accurate box counts, units, and weights
    • Include detailed box content information
    • Provide valid tracking once shipped
    • Consider Amazon-optimised shipment splits to reduce placement fees

    Helpful Resources

    💬 Over to you

    How are you approaching your Q3 restock strategy? Are you already planning ahead for peak season, or focusing on optimising your current inventory levels?

    Share your approach in the comments — your insights could help fellow sellers plan their next move.

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    SHIPPING COSTS TO AMAZON FULFILLMENT CENTRE ARE NOW 5 TIMES HIGHER THAN BEFORE
    by Seller_VxIvplpEa8mgx
    Amazon replied

    Shipping costs to the Amazon fulfillment center are now five times higher than before—could something be wrong with my operations?

    8 votes
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