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Seller_dtK9Hhpl0T7mH∙
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Why my Variations are showing on one sku during shipments
by Seller_dtK9Hhpl0T7mH

So my two product variations are finally at FBA centre YHM1. However, majority of my quantity is showing on one variation and the other one shows one item. In addition, they started putting my items on "FC transfer".

Now it says majority of my items are reserved but on the wrong SKU. Im kind of confused here. Also, Amazon takes a while to update things so I'm trying to figure out what to do and how to correct it or get information on it.

Has any one dealt with similar issues?

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Seller_EbQ4rm2gfc8zc∙
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Lost Shipment (YHM1) and Refuses to Reimbursed the Remain Stocks
by Seller_EbQ4rm2gfc8zc

Hello, pls help follow the case ID 15930872051, shipment ID FBA183Q498FF.

shipment ID FBA183Q498FF has been sent 1480pcs, but amazon received 0pcs, after investigation, amazon reimbursed 120pcs, but the remainning stocks 1360pcs amazon refused to reimburse.

Amazon team not reply my message since Sep 26th, until now nearly 1 months.

So, where is the 1360pcs? where is my stock? Could you kindly help for further info.?

I am suffering huge financial and commercial losses due to my lost shipment. There is no words to express my sadness. Pls.

Thanks in advance.

Amy

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Seller_TMCbTXmTqemdJ∙
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Lost shipment in YHM1 and refuses to reimburse
by Seller_TMCbTXmTqemdJ
Amazon replied

Hi;

I am contacting you for the shipment numbered FBA184V6MBKZ that I created on June 25, 2024. The shipment, which was delivered to the YHM1 warehouse by Fedex on July 2, 2024, went into closed status without going into check-in status after a long wait. During this wait, I contacted the seller chat and explained the situation. In each conversation, I was given a different date and was told that your products would be added to your stock by this date. However, my shipment status was closed after my last conversation. Since I could not upload an invoice from the content section on the shipping plan page, I contacted the seller chat again and explained the situation. They opened a file for me.

The relevant team then contacted me and asked for my invoices and proof of delivery regarding my missing products. I sent the signed delivery report, customs documents, all invoices issued by Fedex and all product purchase invoices I had. After a long wait, they told me that only one product was paid and the other products were not in the box. I opened a case again to say that there was a mistake and they said they did not accept any objections.

You need to resolve the issue and pay for the lost items as soon as possible. I am suffering huge financial and commercial losses due to my missing package. Please help.

Case ID: 15741495891

@Seller_vtQxROP6UNr1O

@Seller_7I1InA30aApWy

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Seller_aShWyo6oibpAx∙
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Amazon FBA Box ID Labels are not in English
by Seller_aShWyo6oibpAx
Amazon replied

Hi everyone,

I’m facing an issue with my Amazon FBA Box ID Labels—they're appearing in Chinese instead of English.

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Seller_KlrDc4T5FuFh2∙
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shipment missing all items of 1 box (fulfillment center YHM1)
by Seller_KlrDc4T5FuFh2
Amazon replied

I have problem with fulfillment center (YHM1). An entire box with 72 items was lost by this fulfillment center. All these items were in 9 boxes, which was received by the fulfillment center (YHM1) on july 28, 2024. (Shipment ID: FBA18386SBD9). According to the Inventory Ledger, these items were received by the YHM1 fulfillment center on july 28, 2024 in full. I have created an investigative case (16004683171), provided the invoice and information from the Inventory Ledger as proof that the fulfillment center received these items. The support team replied that they have no record of the fulfillment center receiving these items. I repeatedly sent them the Inventory Ledger and wrote that this was not true. The support team wrote to me again that they had no record of the fulfillment center receiving these items. I have the impression that the support team does not pay attention to my case at all and does not even check the information about the receipt of items by the fulfillment center, even when I provide them with records from the Iventory Ladger. Please help me with this, I have all the proof that the fulfillment center received my products.

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Seller_9ESGZSEmjn9jS∙
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How to send a skid to Amazon FC?
by Seller_9ESGZSEmjn9jS

Hello there,

Can someone please guide me how to send a skid to Amazon FC? I’ve 10 boxes.

Thanks

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Seller_zx4MicTKtuyoK∙
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Lost Shipment in YOW3
by Seller_zx4MicTKtuyoK
Amazon replied

Hello everyone

Can Amazon staff help me and guide me on what to do?

I created a shipment number on August 1st: FBA188LGZBV6, 6JUS1V4J. It arrived at the Amazon warehouse on August 30th. I waited until September 24th for the shipment to be completed. I only received 43 pieces (1 box) of goods, and I don’t know where the remaining 322 pieces (7 boxes) went.

Their investigation report stated: “Investigation completed – shipment contents counted and confirmed.” In fact, they only counted one box, and I don’t know where the remaining seven boxes went, and marked the inspection as completed. I can’t provide an invoice in Contents. Because it shows “Investigation completed – shipment contents counted and confirmed”. I created a case, ID: 16341909421, and provided the invoice and Amazon’s receipt POD, but there is no response from Amazon for this case.

I have been delayed for a month for this, and my product is now out of stock. It's been incredibly frustrating and feels like a very irresponsible way for them to handle this situation.

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Seller_eGp8hfxHs8yys∙
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Same two ASIN keep going missing
by Seller_eGp8hfxHs8yys

Hello Eeveryone,

I'm going back and forth with seller support over month without any help beside ususal copy past answer situation.I have two ASIN keep going missing in FBA everytime I sent in. I have tried 3 shipment so far and exact same two ASIN keep going missing. Last shipment I have sent only one parent items in the box and all other child items got recived and two of those ASIN again went missing. So this eliminate the possibility of missing box and I'm not a large volume seller. I get my items form wholeseller and then I pack my stuff and count over and over again. Also, it is not one or two items go missing thses two ASIN entire qty go missing. because of this I cannot full fill my items at the FBA. It is clearly amazon issue but support been terrible sofar. If any of you can chime in, I'll be greatful.

Apologies for the rant!

Thanks.

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Seller_adTxaa79QM905∙
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Buyer contacted Purolator to change the delivery address and then claimed the package did not received.
by Seller_adTxaa79QM905
Amazon replied

Hi Mod,

We have a order 701-5433192-6666654, buyer claimed he did not receive the package.

After we contacted the purolator we found that buyer changed the delivery address on 9/5.

We provided the information to buyer, he claimed he contacted Purolator twice, first time he changed the delivery address on 9/5, then the next day(9/6) he contacted Purolator again to change the delivery address back to the original delivery address.

But Purolator delivered the package to the address which he changed to at the first request.

Now buyer asked us to refund because he did not receive the package at original delivery address, so what should we do?

Purolator said they can not cancel the frist request in their system, so they had to deliver the package to the request address and ignored the second request.

Thank you

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Seller_ZzW7uv31WmZh7∙
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FBA multiple lost inventory
by Seller_ZzW7uv31WmZh7

anyone got experience lost inventory when you send in FBA?

We have multiple ASINs with this issue, but for one particular ASIN, it happens about 70% of the time.

Once it reaches the Amazon warehouse, they lose it.

We asked Seller Support, but they haven’t been helpful.

In one case, we sent a shipment that got lost; they approved a reimbursement, but it never happened. We’ve opened multiple cases, referred to the same case, and submitted all the documents from the previous one. Then it turned into a cold case, always ending up with Amazon replying with a “pending” mode.

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