unffufilable removal order get cancel each 2 3 4 day since 5 month now .. system cancel . amazone say its me . HOW TO MANAGE THIS ?

100 removal order odne in 5 month .. system cancel it ... support team close my chat after they have see on live support whit htem the cancelation of item again ..... dosent want to reimburse event when they live see the trouble .. ..

cancel order only see 11 cancel transaction out of 100 .. . supporte always say the same thing : you cancel it .. no i have not ! .

supose to have like 5 6 pending order only have 2 ..

supose to have lots of cancel reporte log .. only have 11 ....

its like that since march 5 ...

so now i have around 8 item im trying to create removal order id . and got cancell since 3-4-5 month .. they just close support and that it .. no help nothing ...

how come this be true ? amazone supose to support us and fix bug or trouble that are special like this one ... but instead they just run away and people just loose 1-2-5k $ .. and that it ...

Hi everyone,

We are having issues with the new Carrier Central portal and need some assistance. We’re trying to schedule a delivery appointment for our freight shipment to an Amazon warehouse, but the form requires information such as the Alpha Code and USDOT Number, which we do not have.

We're not the carrier ourselves—we’re the seller working with a carrier—and it's unclear what we're supposed to enter in these required fields. We've tried reaching out but can't find a clear support channel for Carrier Central anymore.

Is there no dedicated Carrier Central support available anymore?

Or can someone from the community or Amazon help clarify how sellers are supposed to fill out these new required fields?

Any guidance would be appreciated!

SELLERS BE AWARE!

Amazon Canada warehouses started to provide a new canned reply when asked to investigate missing products of inbound FBA shipments: “we received all your pallets, but the products were not in the shipment, so no refund will be made”

Just happened to us with YYZ3 (FBA18VW0D5TK) and YOO1 (FBA18WXBGZC2).

We sell equipment for boats such as navigation lights, boat anchors, etc. The above warehouses claim that received all the pallets but NONE of the nearly 1 TON of anchor products.

We provided Proof of purchase, Proof of Delivery even pictures of the pallets before shipment. Same answer.

We have asked seller support to check with the warehouse and their weight log of the received pallets. If they want, they can quickly realize that they have nearly 1 TON of products in their warehouses that are unaccounted for.

Still, we get the same canned answer for both shipments. No weight check and they don’t care that we have operated for 7 years with PERFECT inbound performance.

Anyone has a suggestion how to deal with Amazon under these circumstances?

Thank you

Hi, I made tow shipments via FBA and one of them was 75 units and the other one was 50 units. I only sent the 75 units. the 50 units were never sent, but I cant cancel it. so now it says I have 50 stranded inventory, how do I fix this? it says the account is not fully onboarded. I thought the shipment of 50 would get ignored and that the shipment of 75 would be taken into account but it seems they are counting both, even though only 75 units are in the facility right now. where do I go to contact them and tell them its not 125 units, its just 75?

Case ID 17789432581

Time and again, Amazon keeps losing my inventory, which is worth quite a bit and simply does not allow for an investigation. We triple check our items for packing, boxes and weight before sending them, and keep pictures too. We provide invoices too. Yet they keep rejecting the claims. What can i do?