Hello,

I have read again about the ''new reimbursement policy from Amazon''. Other posts I have seen on the forum were locked so I would like to re-open the discussion.

Amazon is asking sellers to provide their ''manufacturing'' cost for all products. It means ''your cost to source a product from a manufacturer, wholesaler, reseller, or produce the item if you are the manufacturer.''

---> It EXCLUDES costs such as shipping, handling, customs duties

Before this policy, for lost products, Amazon reimbursed sellers the sales price on the original order minus applicable fees.

Now, lost products for example during inbound will be reimbursed at the ''manufacturing cost'' minus all the shipping, handling, custom, labeling, etc.

So sellers will now lose the sale, handling cost and shipping cost once again to the benefit of Amazon.

The policy is obviously unfair and once again aims at increasing the profit of Amazon to the detriment of sellers.

My question :

What happens if we do not provide our manufacturing cost? How will they reimburse us for lost products? I imagine they must have estimates in their system based on the sales price and FBA fees?

This new policy also has a confidentiality issue. Who wants to share pricing and supplier data with Amazon while that increase the probability that they subsequently bypass you by contacting your supplier? This policy makes no sense. Someone in AMZ's office is absolutely disconnected from reality or actually wants 3P sellers to disappear.

Little reminder :

In the last months, we sellers have had to adjust for :

-Low inventory fees and increased storage fees

-Commission paid to Amazon went for 15% max to 15,45% max (electronic digital fees) because apparently it is the sellers reponsability to cover Amazon's tax obligations?

-Now this update to the reimbursement policy

How will the new US Tariffs apply to our American or international orders shipped through or into USA

I am considering not shipping for now to US. Is the buyer or receiver responsible for collection.

I see a potential to destroy my ratings!

I sent 3 packages for fba and 4 of them is missing. Inventory Ledger shows that they have been recieved at first but all lost while transfering from Fulfillment Centre to another one. It is not enough for reimbursement?

UPS made random mistake and 1 of 3 packages has no delivery proof. But both amazon and me know missing inventories are not belong to that package. Is it fair that amazon tell me bring delivery proof for inventories that Amazon Inventory Ledger says amazon recieved inventories but lost at transfer between Fulfillment Centres?

FBA lost my inbound shipments post delivery and support team is unresponsive on the refund case for past 10 days. They randomly refunded $8 instead of several hundred dollars.

Very frustrating experience of FBA.

Is there any way i can have someone reply to my case and refund the correct amount?

TIA

Hi everyone,

I really don’t know what changed recently, but something did. Tracking-exempt are now becoming completely unsustainable for me.

This isn’t just bad luck. I sell thousands of seller-fulfilled, tracking-exempt orders, so I have a large enough sample to know this is a widespread issue.

Right now, about 14.5% of my customers end up messaging me saying:

"Amazon says my order is lost and that I should request a refund."

The thing is, I know for a fact that less than 1% of my orders actually get lost. Almost every time, the order has already arrived, but Amazon still encourages the buyer to ask for a refund anyway.

Even worse, it's damaging my seller account health because I now have to push back on these INR claims, asking buyers to wait a little longer and ignore Amazon’s message—when before, I would have just refunded immediately. But Amazon puts puts me in an impossible situation. This leads to a ton more of A to Z and negative feedbacks 😔

This would be such a simple fix. Please, Amazon, do something or at least acknowledge that you're aware of the situation. I genuinely don’t want to believe this is by design—but if it is, I need to know. If nothing changes, I’ll have no choice but to delete all my seller-fulfilled listings because this is absolutely destroying both my bottom line and my account health. 💔

Fellow sellers, if you’re experiencing this too, please speak up. We need Amazon to see how serious this is.

Thank you for reading!

@Seller_vtQxROP6UNr1O, @Seller_vW3l7M6oLYiHv, @Seller_VLOxBfLBgpoOh, @Seller_WIFV02H2XUFgS, @Seller_7I1InA30aApWy