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    Seller_VxIvplpEa8mgx
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    SHIPPING COSTS TO AMAZON FULFILLMENT CENTRE ARE NOW 5 TIMES HIGHER THAN BEFORE
    by Seller_VxIvplpEa8mgx
    Amazon replied

    Shipping costs to the Amazon fulfillment center are now five times higher than before—could something be wrong with my operations?

    8 votes
    1 vote
    1.9K views
    7 replies
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    Seller_fBm2doMNlUar1
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    After Amazon's new 3.5% surcharge announcement starting April 17, they should NEVER harrass sellers about matching "competitive pricing" on listings again!
    by Seller_fBm2doMNlUar1

    After constantly increasing FBA fees and finding way to limit sellers profits, Amazon should never bug any seller with that annoying card about 'matching external competitive price' to in store retailers who do not have to pay the crazy amount of FBA fees us sellers have to pay. I will never participate in "match competitive price" just to get a buy box offer with basically $0 profit and all fees.

    Amazon will implement strategies to protect themselves, but will not implement additional strategies to protect sellers. Do better. Period.

    17 votes
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    14 replies
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    Seller_mqd5ThnRaymjr
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    What's going on at YYC1 ?
    by Seller_mqd5ThnRaymjr
    Amazon replied

    Just like our previous shipment, we sent our latest shipment to the YYC1 warehouse.

    The inventory process, which usually takes 4–10 days, took 34 days this time. We did not receive the two emails sent after the product count was verified.

    What should I do to ensure that our future shipments are not sent to this warehouse?

    1 vote
    1 vote
    296 views
    8 replies
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    Seller_8V3usjbrodMNt
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    Amazon Canada lost 6,193 units of my shipment – Support is a brick wall
    by Seller_8V3usjbrodMNt
    Amazon replied

    Hi everyone, I’m posting here in hopes of getting some advice from the community or catching the eye of a Community Manager, because I’m currently stuck in a nightmare scenario with a shipment to a Canadian fulfillment center.

    Back in early February, I sent 7,500 units under shipment FBA194YLWZ2C. At first, things looked fine—1,307 units were unpacked and checked in almost immediately. Then, everything just stopped. I did exactly what you’re supposed to do: I reached out to support, but they told me I had to wait until the reconciliation date at the end of March before they would even look at it.

    I waited patiently, but the moment that date passed, instead of finishing the unpacking, they simply marked the remaining 6,193 units as "missing." Basically, Amazon lost 80% of my shipment and then just closed the door on it.

    Since then, I’ve been fighting through a loop of automated responses. I’ve provided the commercial invoice, the Proof of Delivery, and even a sworn statement from my carrier confirming that the shipment arrived with its security seals fully intact. This proves that the cargo wasn't tampered with and was delivered exactly as described, but the support agents—or rather, the bots—seem to be completely ignoring the evidence.

    I’ve opened multiple cases (19946342311, 19889650781, 19889793721, 19747885411, 19748126381) and I keep getting the same canned answers that don't address the facts. It’s like no human is actually reading the files I’m uploading.

    Has anyone else dealt with this level of inventory loss at a Canadian FC recently? If any of the moderators here can help me get a manual review on this, it would be greatly appreciated, as the financial impact of losing over 6,000 units is massive and the current support process is failing me.

    @Seller_WIFV02H2XUFgS @Seller_vtQxROP6UNr1O @Seller_p6OFPTiQ65IG6 @Seller_vW3l7M6oLYiHv @Seller_CnfW62x6yxvJw @Seller_j9Bd91CW3ZVpr @Seller_7I1InA30aApWy @Seller_daa6xvkDj0t2v

    11 votes
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    Seller_tYggsIdI0Ie18
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    Delivery Date Plus 7 Payments are Punitive
    by Seller_tYggsIdI0Ie18

    We just got forcefully moved over to DD+7 payments after 20+ years of being on a biweekly schedule, and the results have been devastating.

    I can *almost* see the logic of DD+7 for merchant fulfilled, but for FBA shipments, it's unacceptable. If we are paying Amazon to handle fulfillment and customer service, than there is no justification to reserve payment for FBA item sales, since we have no control over returns. If AMZ is going to hold payment until 7 days after the customer receives their item, then they should be deducting the funds for returns from our accounts 7 days after the return delivery date as well. This is them having it both ways at our literal expense.

    At this point, I think I am shutting down 100% of my FBM listings, and migrating them elsewhere. I will keep our FBA listings, but will be dramatically altering how I do business on the platform, to our customer's detriment, as expecting us to fund perpetual "payday loans" to Amazon for 0% interest is unworkable on top of all the other costs.

    6 votes
    0 votes
    387 views
    16 replies
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    Seller_6jjGrDtOoqPUF
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    Anyone try physically going to YYZ1?
    by Seller_6jjGrDtOoqPUF
    Amazon replied

    I am very close in proximity to YYZ1. They currently have a shipment of mine that was delivered 3 weeks ago but not checked in and from the sounds of it, never will be and I'll get reimbursed nothing or like 5% of the value. This is ridiculous.

    Can I go there? I want my gd shipment back. Either they are dumping the shipments or the employees are stealing everything but either way it's crazy that we have to put up with this.

    Anyone ever have any luck going to the actual warehouse locations? Since seller support won't do ANYTHING and managers won't even contact the warehouses, I feel like this is my only option left.

    2 votes
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    707 views
    21 replies
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    Seller_hJlL7wT4g2CYM
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    URGENT: Amazon Claims ZERO Units Received for Signed and stampted FBA Delivery , Second time at Same FBA location YXU1
    by Seller_hJlL7wT4g2CYM
    Amazon replied

    Hello Amazon Seller Forums team,

    We are requesting urgent assistance from an Amazon representative regarding a severe FBA inbound failure that Seller Support has refused to escalate, despite clear proof of delivery and significant financial impact.

    Shipment ID: FBA196YSQSS2

    Case ID: 19794472121

    Marketplace: Amazon.ca

    This is not a minor discrepancy. This is a high value retail shipment that Amazon is asserting was received as zero units, despite a signed Proof of Delivery confirming Amazon accepted the shipment.

    Summary of the issue

    Amazon Seller Support is denying reimbursement on the basis that no units were received at all, while simultaneously acknowledging that the shipment was delivered to an Amazon fulfillment center. and signed with amazon stamp on it

    Key facts:

    The shipment was delivered to Amazon and signed for by Amazon, with a valid Proof of Delivery provided.

    Amazon is claiming that zero units were received. The carrier has confirmed delivery and refuses to open an insurance claim because the shipment was accepted by Amazon. Seller Support continues to redirect us to the carrier, despite the delivery being completed and signed.

    This creates an impossible situation where:

    Amazon confirms delivery occurred.

    Amazon claims receipt of zero inventory.

    The carrier confirms delivery and denies liability.

    The seller is left with no escalation path.

    Amazon’s stated position

    “Proof of delivery only confirms that the carrier made a delivery at our fulfillment center and isn't confirmation that Amazon received the exact items and quantities stated in your shipping plan.”

    This response does not apply to the facts of this case.

    Amazon is not disputing quantities. Amazon is claiming zero units received, which is fundamentally incompatible with a signed delivery and acceptance.

    Why this requires leadership escalation:

    A shipment cannot be delivered, signed for by Amazon, and recorded as zero units received without a serious internal receiving failure.

    Seller Support has refused to escalate to Captive Team or Amazon Leadership.

    The seller is being instructed to pursue carrier insurance that is contractually unavailable due to completed delivery.

    Over $45,000.00 CAD in retail inventory has effectively disappeared inside Amazon’s network with no accountability.

    We are experienced FBA sellers selling for last 8 year through FBA channels but never had any issue like this before and that to twice with same location YXU1. This is not a routine inbound discrepancy. This is a systemic receiving failure with material financial impact.

    We respectfully request assistance from an Amazon representative to ensure this case is reviewed properly.

    Please see case ID 19794472121 for the signed POD + invoice and serial number of the product exactly matching this shipment.

    1 vote
    0 votes
    322 views
    8 replies
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