We sell high-value items on Amazon thru FBA. Amazon FBA reimbursed us for a unit that was listed as "lost in warehouse". Per Amazon policy listed under "Inventory Defect and Reimbursement, Manage Your Sourcing Cost" the reimbursed amount should have been about $250. Instead we were reimbursed $126.54.

Amazon "Seller Support" has been fruitless. They claim the reason for the partial reimbursement was because the unit was returned from a customer in unsellable damaged condition. The problems with this are twofold: 1) There is no associated order ID or any tracking that shows this unit was ever sold. 2) Amazon's policy, best I can understand it, is that they should have reimbursed us MORE for a unit that was damaged by a customer. In this case the reimbursement should be the same as if we sold it.

All "Seller Support" can say is give us an invoice. Their policy DOES NOT REQUIRE THIS. And when we finally capitulated and gave them one, they rejected it!

If anyone from Amazon who cares about sellers reads this, we'd sure appreciate some help. We've been selling on Amazon for 13 years, so not newbies. But it is pretty sad when your supposed business partner refuses to follow the rules they themselves put in place.