Hi,

Case ID - 17809538241 Mod help would be greatly appreciated.

In the past a signed POD and Invoice was enough to get reimbursed for missing units inbound.

This time, even though we submitted a signed POD showing that 10 cartons were correctly delivered to Amazon FC, our request was denied. Amazon claims they did not receive the units even though they signed and stamped a POD showing that the correct amount of cartons were received.

Here are the exact words used by Amazon - " We are denying your reimbursement claim for this shipment because we did not receive all of the expected units, as required by the FBA inventory reimbursement policy. Based on your shipping plan, we expected to receive 100 units However, we actually received just 1 unit.

As noted on the BOL you provided, the BOL only confirms that the carrier made a delivery at our fulfillment center, and not as confirmation that Amazon actually received the exact items and quantities stated in your shipping plan.

We have no record of receiving the remaining units. We recommend that you work with your carrier and/or third-party logistics (3PL) on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers and 3PLs assume limited liability for damage or loss in transit."