Problem of not sending the product after customer return requests
Dear Amazon Authorities,
A customer has created a return request regarding my order numbered 702-4231599-9145846 and I have sent him the return label information. The product has still not been returned for nearly 10 days. Since Amazon will see any seller as unfair in case of any complaint from the customer during this period, I have made the refund. However, the customer does not respond to any messages and does not send the product.
I ask you, is this situation fair? Is it normal for us to not receive the product and suffer financial losses just because the customer will complain because the refund process has been extended, just so we do not get penalized by Amazon? Where is Amazon's justice, if any?
Please reach out to this customer as Amazon and help me
Problem of not sending the product after customer return requests
Dear Amazon Authorities,
A customer has created a return request regarding my order numbered 702-4231599-9145846 and I have sent him the return label information. The product has still not been returned for nearly 10 days. Since Amazon will see any seller as unfair in case of any complaint from the customer during this period, I have made the refund. However, the customer does not respond to any messages and does not send the product.
I ask you, is this situation fair? Is it normal for us to not receive the product and suffer financial losses just because the customer will complain because the refund process has been extended, just so we do not get penalized by Amazon? Where is Amazon's justice, if any?
Please reach out to this customer as Amazon and help me
4 replies
Seller_y7W9ccUlauftE
You are supposed to wait until the product is returned before making the refund.
Seller_7LrAV0m5llaI7
Why would you refund them without sending it back? If it's not back in 30 days, close off the return as unreturned.
Seller_YnHyLPwCkb7vt
The Customer has 30 days from the day you approve the return request to send back the item. Standard practice is to wait until the item is received, and then do the refund. I verify that the product has been returned in resellable condition, and if it isn't, apply the standard 25% restocking fee, or refuse the return.
You aren't obligated to return anything until the product has been physically returned to you.
