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Seller_LoIx4KN6veDuz∙
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Seller_LoIx4KN6veDuz∙
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Brand Registry Application Answered but Pending Review
by Seller_LoIx4KN6veDuz

Case: 17289092661

I submitted my request for the brand registry. I noticed that the related case status changed to "Answered ", but the status of my brand registry application still reads "Pending Review".

There is no way for me to reopen the case and contact for support. What should I do to get this going?

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Seller_rCX9GARkvJiiW∙
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Unuathorized amazon sellers stealing my listings!!
by Seller_rCX9GARkvJiiW

My account is being attacked by unauthorized amazon sellers. As I am in the process of joining brand registry, and my trademarks are pending with the canadian government, my listings are being stolen by unauthorized amazon sellers. I am the sole manufacturer of my products, and the only authorized seller. They are stealing my products including the title, images, descriptions and hard earned reviews, and lowering their price to win the buy box. They put 1 item left in stock to trick my customers into buying the lower price. I keep putting through infringement claims but since my products are fully registered, I cannot sign up for amazon transparency and these sellers keep coming back every day stealing my listings. The only document I am able to put through to protect myself is the 'another seller is trying to harm my business' which works some of the time, but the sellers just come back with a new account to steal my listings. I am afraid my customers will buy the cheaper product, and I have no idea what these scammers are going to send my customer, that is if they send anything. If this happens it will reflect badly on my listings that I have worked so hard to build. I keep reaching out to amazon support but theres nothing anybody has been able to do to help me. Please let me know if anyone has advice as to how I can take care of this situation once and for all. It is extremely exhausting having to check my products constantly to see if they have been stolen, and start submitting every document I possibly can to have them removed temporarily, just for them to come back with a new account. PLEASE HELP. I am desperate at this point.

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Seller_DY5fUsdESMmxt∙
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What would happen to my registered brand after closing my seller account?
by Seller_DY5fUsdESMmxt
Amazon replied

I am planning to close my selling account by late March. I have one registered brand under this account and have granted permission to one other seller to sell my brand's products. Will the brand still be there after I closed my account, and how will the account closure affect the other seller? Will they still be able to sell my brand's product after my account closure?

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Seller_IDjlswWLogwTE∙
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Reclaiming Our Product Line
by Seller_IDjlswWLogwTE

We manufacture a product. Another company created an ASIN for our most popular SKU before us. How do we get control back of our product as the manufacturer?

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Seller_XmHfmPgf6nHjZ∙
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Brand Registry is rejected yet again
by Seller_XmHfmPgf6nHjZ

Hi there -

Getting the same rejections as a lot of people here in Canada. We provide our Business Number which is a 9 digit number or the Provincial Registry ID which is 7 digit number.

Case ID: 17130695591

Your appeal for Brand Registry enrollment application XXXXXXX has been rejected.

Why did this happen?

This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

Appreciate if someone from Amazon can help. Can never seem to speak with anyone unfortunately.

Thank you

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Seller_5oLdFSx3msTwi∙
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Incorrect Decline of Brand Registration
by Seller_5oLdFSx3msTwi
Amazon replied

We are unable to approve your Brand Registry application for Palma Series because there is no representative or correspondent contact information listed on the trademark record.

I am being told that there is no representative or correspondent contact information listed publicly. I had contacted CIPO which processes Canadian trademarks and they had made it evident that they do not publish that publicly. The trademark is owned by my business which is owned by me as provided in the articles of incorporation. Thus this is a false decline, and I received no guidance or reevaluation on this matter. Please have senior management reach out to resolve this.

case ID 17066903581

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Seller_1JtWN7OO6rhPF∙
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Brand Registry Application Support Request
by Seller_1JtWN7OO6rhPF
Amazon replied

Hello,

Seeking support from Amazon representatives for case ID 17088875811

Our brand registry application was outright rejected without specific details as to why. They provided "and/or" statements which means it could be anything. I see other posts in the forums here where people experienced the exact same rejection notice but were able to appeal it in time - however they didn't specify how in the forum post unfortuantely - only that it was fixed eventually.

Is someone from Amazon able to chime in and provide some inside here?

@Seller_t9kvdr2yixQej

@Seller_GEZPMc4CeQfh6

@Seller_guPeMXBrBxqyU

@Seller_4GjtS9k0cnHHv

@Seller_guLNtDGZuva40

@Seller_nS0jcFQNDLG3e

@Seller_RSwABJNHpHnEZ

@Seller_0LGKv5aIHcC3F

@Seller_WIFV02H2XUFgS

Response from Amazon in the case ID mentioned above: "We are unable to approve your Brand Registry application because the trademark on the application either violates the intellectual property rights of others and/or is highly likely to be confused by customers for an established brand."

Note this is for Amazon.ca CANADA so we are concerning the CIPO (Canada IP Office)

Here's the other post I was referring to: https://sellercentral.amazon.com/seller-forums/discussions/t/85390dc7-6b6e-4608-9485-6ae2d3d79735

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Seller_63Cmo9NSgyGD7∙
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Brand Registry Application - Rejected with No Reason
by Seller_63Cmo9NSgyGD7
Amazon replied

Hi,

My brand registry application was rejected with no reason. I haven't received any e-mails and on my case there's no reason. Only says, "Your case cannot be reopened. If you need help with an issue, please please contact us". And, I am not able to reply the case or open another case.

Case ID is 17029022171

I'd be grateful for any help. I just need the rejection reason so I can eliminate it and reaply.

Thank You!

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Seller_63Cmo9NSgyGD7∙
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Brand Registry Application - Pending Review
by Seller_63Cmo9NSgyGD7
Amazon replied

Hi,

I applied to register my brand and after a while I believe my case was rejected and closed saying "Your case cannot be reopened. If you need help with an issue, please please contact us". My case ID is 17029022171.

Even though the case is closed, Brand Registry Application was not rejected and still in Pending Review status. That's why I am not able to reapply (since the application is still pending). Could you please help me understand the reason why the application was rejected (if in fact it was) and could you please reject the application so I can apply again.

Thank You!

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Seller_7pJdUBFOlQtiH∙
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Brand registry approved review pending
by Seller_7pJdUBFOlQtiH

Hello,

ID 17213205381.

Applied for brand registry, the case was answered, but no answer (No communication), brand registry status indicates pending.

Would be happy to assist amazon with any information needed but nothing has been asked.

Can someone kindly help here.

Thank you,

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