My product has been sold from home by another seller's store.

What can I do to stop him from selling my product link?

Hi!

We are a registered brand in Amazon’s Brand Registry and we’re struggling with unauthorized sellers listing our products on Amazon.ca.

We are selling our manicure products MADE IN GERMANY successfully on the Canadian and US marketplace.

Some products are offered in the US but NOT in Canada.

Now we do have the situation that unauthorized sellers from Canada are offering our US products next to our listing in Canada – without our knowing and permission! How could they able to enter our listings? We are not able to remove them although we are the registered brand owner. Deleting the listing and creating a new one is of no use.

These unauthorized sellers are creating inconsistent variations families, for example nail scissors (ASIN B07TH916HH) next to nail files (ASIN B08538YWF6) = completely different categories.

Further these sellers triple or quadruple our prices. They all do have bad seller feedbacks and they just copying thousands of products to deceive unsuspecting customers.

THIS IS EXTREMELY CONFUSING FOR ALL OUR CUSTOMERS AT CANADIAN AMAZON MARKETPLACE AND IT IS DISTURBING OUR BUSINESS IN A HEAVY WAY!

This is a clear violation of Amazon’s detail page manipulation and trademark misuse policies.

We have submitted multiple IP infringement reports through Brand Registry, but they are coming back as “not accepted”—with no clear explanation.

We’d really appreciate any advice, tips, or shared experiences on how to deal with this. It's been ongoing for far too long and we just want to protect our brand.

Thank you in advance.

We are MINSEOK Atelier Gallery, a small creative brand based in South Korea. We design and sell original watercolor car posters and currently sell only through Amazon US (Amazon.com) under a registered brand in the Amazon Brand Registry.

However, we have recently discovered a serious case of infringement occurring on Amazon Canada (Amazon.ca). Chinese sellers are attaching themselves to our ASIN without authorization, using our copyrighted images, and selling counterfeit products manufactured in China at extremely low prices.

We were alerted by a Canadian customer and placed test orders. The products we received were clearly fake and completely different from our genuine items. Even more concerning, two different sellers used the same tracking number (UK168601451YP), suggesting coordinated or fraudulent fulfillment behavior. These sellers are also winning the Buy Box by undercutting our price with counterfeit items.

We do not sell outside of Amazon US, and our pricing reflects the quality and value of our original artwork. However, these unauthorized sellers are destroying the integrity of our brand and deceiving customers with cheap knockoffs.

To make matters worse, Amazon Canada requires a separate trademark registration in Canada in order to report counterfeit issues through official brand protection channels. Even though our brand is registered in the US, this protection does not extend to Canada, creating a loophole that is being exploited by these bad actors.

We respectfully request that Amazon take the following actions:

Grant brand owners or ASIN creators control over which sellers can attach to their listings

Expand brand protection to apply across all Amazon marketplaces where the brand is actively listed

Monitor suspicious behaviors such as unauthorized image use, repeated tracking numbers, and abnormally low prices

Strengthen Buy Box protection to prioritize genuine brand owners

It is extremely disheartening that small creative brands like ours are being harmed by counterfeiters who exploit platform weaknesses. We ask Amazon to take a stronger and more proactive role in protecting legitimate sellers and maintaining customer trust.

Thank you,

I am partway set up for the transparency program. Products are enrolled, just trying to send the info to someone to approve it to get the rest started. I have no idea who this is and where I find them.

I need to know the best way to handle this. EC is the brand owner (CDN & US trademark) and manufacturer. EC distributes to a Canadian company that has their own labeling regulations and UPCs which they manage. For every product EC sells, they have their own Canadian version, their own label, and UPC that's registered to the Canadian company. And it has been this way for over 20 years.

How do we differentiate the two when the CDN company is trying to sell in Canada? Cannot sell the US variation in Canada since it does not meet the chemical labeling regulations of that country. And the plan is not to, and let the CDN company manage sales there.

Any suggestions?