When we first listed our products under our brand years ago, we went through a rigorous Brand Approval (directly approved us to create ASINs under our brand name). We submitted images showing our brand permanently affixed to the items and packaging. Once approved, our listings appeared under our brand rather than as Generic.

Now 3 years later Amazon is requesting proof of permission, to sell our own self manufactured brand. We are the creators of the brand (it’s the same name as our Amazon store) so it’s odd that the system is asking us to request permission from ourselves.

They are asking for an invoice to verify the brand. My questions for the community/mods:

1. Should we provide the invoice from and to ourselves at the cost of product production? In another thread someone suggested “You show invoices from your manufacturing division to your sales division.”

2. Or, for a self-branded product made in Canada, should we provide input-material invoices instead? Amazon specifies that invoices must show at least 10 units, but material invoices naturally reflect bulk materials purchased, not finalized units with names matching Amazon Titles.

3. Amazon says: “Please note that we may verify your submitted documentation by contacting product vendors you identify in your application.” In our case, since we are the manufacturer, will they actually contact us, and how have others handled this?”

I’d love to hear how others in similar situations have handled this. Thank you for any advice.

@Seller_l7Jtck9jxnEA0

@Seller_WD80mtpYHjvBN

@Seller_zukQNO61PzGck

@Seller_WIFV02H2XUFgS

@Seller_j9Bd91CW3ZVpr

@Seller_PIHyltK09pbl3

@Seller_4GjtS9k0cnHHv

@Seller_8hQgfj6OVZYse

How on earth does Amazon let such a response be allowed, this shows how inappropriate and unequipped the support staff you are employing. We got his message below while applying for a trademark registration and out of nowhere we are hit with such a response at 6am! I felt like we got hit by a BUS and thought our account got deactivated even though we are in the green and you have falsely flagged half our catalogue. The level of this type of support is unbelievable. I really want to know how this employee messed up this bad.

Our account is still active and we have no issues. Amazon has become a sellers foe and not friend.

ID:19586488121

"We have closed this case because Amazon has deactivated your account. Refer to your Account Health Dashboard to learn more about the status of your account. "

@Seller_t9kvdr2yixQej @Seller_8hQgfj6OVZYse @Seller_FJMRkAyEboZYQ