We continue to run into issues where other sellers have created listings for our products and have put the wrong brand name on them. Although I have provided proof of ownership, I keep being told by the different teams that it is considered re-branding. This is not rebranding. The other seller created the listing with the wrong brand and the issue is that now the UPC is tied to the listing created with the wrong brand. I keep hitting a brick wall. Can you please have someone advise me on the exact steps to get this corrected?

I manage a number of brands and this is an ongoing issue. If I could get the exact steps, verbiage and process to resolve these going forward, it would really help me out.

1. When I first applied for brand registration, I provided a brand certificate and authorization letter, as well as evidence of brand use. My evidence of brand use is a T-shirt, which is actually produced and made by us. It is not generated by a computer. I am confused about what the Amazon brand team's standards for evidence of use are? Currently, no process for brand registration is smooth, which makes my work and sales very difficult. Everything was provided in accordance with Amazon's requirements and standards, but it was still rejected. Please view my images. My CASE ID:17585613521 17569663121

We’re a registered brand in Amazon’s Brand Registry and we’re struggling with unauthorized sellers listing our products on Amazon.ca—specifically under ASIN B07MTGD3D9. These sellers are consistently undercutting our price, taking over the Buy Box, and hurting both our brand integrity and customer experience.

We’ve submitted multiple IP infringement reports through Brand Registry, but they are coming back as “not accepted”—with no clear explanation. We're not just frustrated about individual reports being denied… we're trying to figure out how to prevent this from happening in the first place.

Has anyone here:

Successfully gated your brand or ASIN?

Had luck using Transparency or other Amazon tools to block unauthorized sellers?

Got Amazon to take stronger enforcement actions?

Managed to speak with a live rep from Brand Registry and get real help?

We’d really appreciate any advice, tips, or shared experiences on how to deal with this. It's been ongoing for far too long and we just want to protect our brand.

Thanks in advance.

I was rejected to get GTIN for two times. I want to sell a product that is not been on amazon. I need help or guidance in that.

Bonjour,

Je suis nouvelle vendeuse sur Amazon, j'ai déposé à plusieurs reprises une autorisation pour une marque qui est très connue et les produits existent déjà sur Amazon. J'ai fourni le document demandé qui est la facture avec le fournisseur avec tous les critères requis mais malheureusement mes demandes sont rejetées. Le système ne me fournit pas le motif de refus de la demande. j'ai contacté plusieurs associée d'Amazon qui n'ont malheureusement pas pu m'aider. Selon leurs informations, le département qui s'occupe des demandes d'autorisation n'est pas joignable par téléphone et ils n'ont aucun moyen pour communiquer avec ce département et ne peuvent pas transmettre mon message bien qu'ils trouvent bizarre le rejet de ma demande.

Est-ce que quelqu'un peut m'aider SVP. - Je ne sais plus quoi faire de mon coté.

Merci à l'avance de votre soutien.