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Years ago, I had converted my individual seller account to my LLC.

However, for some reason, since the first implementation of the INFORM Act, Amazon keeps reverting my account details back to the old individual account’s business name and billing address every year on the anniversary date.

The same thing happened this year, and now I’m stuck on the “Beneficiary Name and Address” step. The system has shown my verification as “In Review” for weeks. It’s stuck at the identity verification stage — it neither approves nor requests any corrections. And I’m unable to manually make any changes myself.

I opened a case, but it’s been sitting unresolved for weeks. Honestly, it feels like no one is even looking at it, despite the fact that I’ve already provided all the details and screenshots explaining the issue.

Please help restart the process.

I am SO sick of fighting Amazon on potential high pricing errors. My pricing is fair. I send evidence. I explain why. In this case a hard to find hair item I'm selling for $40. Seller support is so lazy and never ever does their jobs, just sends the notice to change my price. I have to reopen and escalate over and over x 10 or more times for someone to actually spend 2 minutes reading my supporting documents or that have any common sense or competence.

It's infuriating that I have to beg to make a $5 profit off an item that Amazon takes $12-15 of the sale

Is there a secret to making the seller support do their jobs or is their job to say no and only no? I have at least 10 more pricing errors and know it will take up literally 20 hours of my time because no one at Amazon will listen to reason. What can I do??

Case ID: 18137548751

Case ID: 18156594251

Amazon, hello??

Hi sellers,

Our Amazon seller account was recently deactivated under Section 3, and we're struggling to understand what Amazon wants. We’ve already submitted:

• Business bank statements
• Business documents
• Owner's government-issued ID
• Invoices from our local Canadian distributor

Despite this, Amazon rejected our appeal and kept the account deactivated.

They’re now asking for:

• Import/export documents like bills of lading, commercial invoices, and packing lists
• Logistics details, including tracking numbers and bills of lading
• If not a brand owner, authorization letters and full documentation tracing back to the brand
• Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

We're confused because:

• We bought these products locally within Canada from a legitimate distributor and sold them on Amazon Canada and the USA.
• We don’t have bills of lading because there was no international import involved on our part.
• Do they want our distributor’s bills of lading and logistics info? Or our own (which we don’t have because we didn’t import)?
• For order confirmation, do they want FBA order confirmations?

Has anyone faced a similar issue? What exactly did you submit that worked?

Would greatly appreciate help from anyone who has successfully appealed in a similar situation.

Thanks in advance!

So I have an item that sells well and I just happened to check out my recent sales and there are 19 of the same item and all of they say "awaiting payment verification" lots are saying from 3 weeks ago and two weeks ago. What is this ? when I order and item I pay right away, how are items held up awaiting payment ? is someone buying these and not paying to screw with my company ? not sure what is going on and how to fix it..

Many buyers of digitally delivered products opt out of seller communication, making it impossible to share delivery instructions or resolve post-purchase concerns.

These same buyers often raise complaints like “product not delivered,” while sellers are left unsupported, and Amazon cites buyer policy as the reason.

This is especially unfair when listings clearly state that delivery is via digital message.

If communication is blocked, how is the product supposed to reach the buyer?

We urge Amazon to review this policy for digital goods, as it directly impacts fulfillment and seller accountability.

A basic safeguard here could prevent unnecessary disputes and help protect genuine sellers.

A basic understanding of how digital delivery works should be sufficient to recognize this issue.

Hi, i try to connect to my amazon.com account, but it says to me that i need to verify my account, he was desactivated, how can i reactivate my account.

I am SO sick of fighting Amazon on potential high pricing errors. My pricing is fair. I send evidence. I explain why. In this case a hard to find hair item I'm selling for $40. Seller support is so lazy and never ever does their jobs, just sends the notice to change my price. I have to reopen and escalate over and over x 10 or more times for someone to actually spend 2 minutes reading my supporting documents or that have any common sense or competence.

It's infuriating that I have to beg to make a $5 profit off an item that Amazon takes $12-15 of the sale.

Is there a secret to making the seller support do their jobs or is their job to say no and only no? I have at least 10 more pricing errors and know it will take up literally 20 hours of my time because no one at Amazon will listen to reason. What can I do??

I had to pay 14.37 CAD to Amazon. However, Amazon charged me twice for the same amount:

• The first charge was made on July 22, 2025, from the payment method I provided.

• The second charge occurred on July 23, 2025, from another account that I had already deleted earlier.

Hello everyone,

I’m reaching out to the Seller Central community and Amazon support for urgent advice regarding my recent account deactivation.

Background:

My account has a long history with Amazon, but I’ve just started listing and selling recently.

My account was deactivated and my listing for ASIN B0CJCKGRW1 was removed due to documentation and invoice verification issues.

Actions Taken:

I have already submitted a complete documentation package, including:

A commercial invoice from a verified U.S.-based distributor (with all supplier/buyer details, full contact info, website, matching product, and date within 365 days)

Three unique customs documents (proving fulfilled international shipments)

A Letter of Authorization (for authorized resale rights)

Warehouse agreement (for inventory/fulfillment)

Credit card statement (proving payment for the invoice)

Business statement letter explaining our supply chain and compliance

All documents:

Are authentic and unaltered

Match the product/ASIN, volume, and timeline requested

Have all relevant supplier and buyer details visible

Have been submitted in .pdf format as requested

Amazon’s Latest Response:

Despite this, I received a generic message stating that they still require:

Supplier name, phone, address, website (already on invoice)

Buyer info (already on invoice)

Item descriptions highlighted or circled (product matches ASIN exactly)

Invoice date (provided)

Item quantities (visible)

Credit card/bank statement (already provided)

Import/export documents (already provided)

I have double-checked that all this information was visible and attached as required. I even provided extra documentation to prove the authenticity of our supply chain.

Issue:

My account remains deactivated, and the response from Seller Performance does not specify what is missing or unclear.

I’m concerned because I am a new seller, but with a long account history, and I followed all instructions carefully.

Questions for the Community:

Has anyone experienced repeated requests for the same documents, even after submitting everything as required?

Is there a specific way to highlight or circle ASINs/item descriptions that is more effective for review?

Any tips for escalating the issue or getting clearer feedback from Seller Performance?

If you successfully resolved a similar case, what did you do differently to get a response?

I appreciate any advice or experiences you can share. I am eager to resolve this as quickly as possible and will gladly provide more info if needed.

Thank you,

Mehmet C.