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Hi Guys, want to know if anyone experience sending stock to FBA USA in order to sell in .com and .mx amazon, have noticed our tissue paper stocks are in good demand, but are unable to handle from Canada to these markets, wondering if any one face the same problem, any recommendations for 3rd party logisitics provider

We are a book reseller where we resell branded books and especially textbooks. However, recently there is another reseller who is setting up new listings for new versions of textbooks as generic. Amazon does not let me sell on these listings, nor does it let me create my own new listing. In some cases we have already purchased inventory and now we cannot sell it. Meanwhile the seller in question has blocked any and all competition and is I'm sure milking the sales. I've tried reporting a violation with Amazon, but have heard nothing back. I'm wondering if there is any other way to get this resolved. I estimate this reseller has done this for at least 20 or 30 products where now nobody else can sell in competition with them. I'm shocked that Amazon just lets this happen and how difficult it is to get a resolution. In my first conversation with Amazon, the rep basically tried to show me workarounds on how I can actually try and create my own listing of that same textbook. The workarounds did not work and I also am a bit appalled that they didn't take any issue with what was unethically being done by another seller.

I have uploaded all the document needed to activate my account, still the account is inactive. Can you please help me with that? I have reached out many time and opened a number of cases without success.

Hi, I just started a new Seller account. We are not selling anything yet. Why would Amazon charge us $32.09?

I reported ASIN B0F59666V7 to Amazon for blatant listing abuse. The seller is using a product page with over 3000+ reviews originally intended for a completely different item. On top of that, they’re misleading customers by referencing trusted brands like DeWalt and Hefty in the listing content — even though his products has nothing to do with them.

I created a complain ID: 17677665601

This is a clear violation of Amazon’s detail page manipulation and trademark misuse policies.

Amazon responded saying they took appropriate action, but the listing is still up and nothing has been fixed — the reviews are still there, the false branding is still present, and the seller is still benefiting unfairly.

This kind of abuse misleads customers and damages the integrity of the platform. I want this resolved. Amazon needs to take this seriously and actually enforce their own policies.

@Seller_WIFV02H2XUFgS@Seller_vtQxROP6UNr1O

Dear Seller Performance Team,

We are writing to formally request a reconsideration of the recent deactivation of our Amazon seller account due to a reported counterfeit violation.

We have been a loyal and compliant seller on Amazon since 2015, with a strong record and no prior history of violations. The product in question has been part of our inventory for years, and until now, we have never encountered any issues or claims of counterfeit. Upon request, we promptly submitted valid invoices and supporting documents; however, our appeal was unfortunately rejected.

We understand and respect Amazon’s commitment to protecting brands and customers, and we fully support that mission. However, we are now being asked to provide the following documents, which are extremely difficult to obtain:

1. A Letter of Authorization (LOA) or Licensing Agreement (LA) from the Rights Owner

2. A registered trademark number

3. Legal documents such as a court order, temporary restraining order, or injunction

Despite repeated efforts, we have been unable to get a response from the brand owner regarding the LOA. As resellers, we are not always able to obtain direct authorization from brands, especially when they do not reply to communication. This makes it virtually impossible to fulfill Amazon’s requirements, even when we are sourcing products legitimately.

What’s most disheartening is that our long-standing history of compliant selling—nearly a decade without any counterfeit violations—appears to carry no weight. It’s discouraging to see an entire account deactivated over a single issue, despite a proven record of good performance. You would expect that our history and scale of operations would be considered in such a decision.

We currently have over 5,000 units of inventory in Amazon fulfillment centers, now stuck and waiting to be returned. The only feedback we receive from Amazon Support is to obtain a letter of authorization—again, something beyond our control.

This experience should serve as a cautionary reminder to all sellers on the platform: no matter how long you’ve been in good standing, your entire business can be taken offline instantly, without warning, and without consideration of your history. Sellers need to be aware that years of hard work and loyalty may not be enough to protect them from immediate deactivation over a single listing issue.

I am new on Amazon setting up my account. I have told Amazon numerous times that I will only sell in USA. But they insist that I finish the attest letter for Canada or my account will be limit. I have absolutely no idea or reason behind this. I have called Amazon many times and all of the customer rep has absolutely no idea. It's getting very frustrated. Can someone from Amazon or person who went through this explain what I need to do?

I would like to request that the negative feedback left by the customer for the order number [702-9696419-9943466] be removed.

The customer stated that they only purchased 1 item, but when they placed the order, the item was listed as a 6-pack on Amazon. I completed the order by sending all 6 items. We do not know if my customer will be seeking a full refund of the item price after purchasing the item. In order to ensure customer satisfaction, I immediately made a full refund when I learned of the situation. I took full responsibility in this process and took the necessary steps to resolve the customer's complaint.

This incident does not reflect the quality of the service I provide. Therefore, I kindly request that you take the necessary action to remove the relevant feedback.

Thank you for your interest and support.

Best regards,

@Seller_vtQxROP6UNr1O

@Seller_p6OFPTiQ65IG6

@Seller_vW3l7M6oLYiHv

@Seller_VLOxBfLBgpoOh

Hi,

We have products that come in single packs and two packs. The customer ordered one single pack and paid for it but assumed they had ordered a two-pack. When they received the order in one package, they left us a low review, which is unfair. Is it possible to remove it?

Review:

2.0 out of 5 stars Not a pack of two

Reviewed in Canada on July , 2024

I ordered the “pack of two” that’s listed for $14.95, but it only came as a pack of one. Not surprised because it was $5 cheaper than the pack of one, but thought I’d give it a try. Just be warned, it is not a pack of two