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Hey Amazon Forums Community

Having FBA shipment headaches? We feel you! That's why we're hosting a special "Ask Amazon" session about all things FBA shipments.

👉 When: May 30, 2025

⏰ Time: 7 AM - 4 PM ET

What's in it for you?

• Real answers from actual FBA experts (no chatbots, promise! 😉)

• Tips and tricks for smoother shipments

• Solutions for those "help, my inventory is lost!" situations

• Straight talk about storage fees and limits

• Peak season planning advice

How to join: Just drop your questions in the thread! Super simple. Our team will be responding throughout the day.

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

🗓️ Save the Date.

Set those reminders now! Add to your calendar:Ask Amazon, May 30, 2025

Christine

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Difference in FBA fees
by Seller_1K8XZJM5AdQEC

Hi, if possible can someone please help me understand the FBA fees Amazon is charging me.

So I am selling shower steamers via FBA. I box is 15.24 cm x 15.24 cm x 7.62 cm and weights 1.3 kg and Amazon is charging me $8.25 for FBA fees.

I recently listed some candles via FBA. I box with a candle is 10.16 cm x 10.16 cm x 6.35 cm and weights .21 kg and Amazon is charging me $8.99 for FBA fees.

As you can see the candle with the packaging is much smaller and lighter then the shower steamers yet Amazon is charging more in FBA fees for the candle, why?

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How to prevent and appeal an A-to-Z Claim
by Seller_vW3l7M6oLYiHv

📦 A-to-z Guarantee Claim is there to make sure customers get what they ordered, in good condition, and on time - whether they buy directly from Amazon or from other sellers like you.

Sometimes things go wrong, and that's okay. We know that sometimes packages get delayed because of shipping problems or customs issues. 🌎 This can happen to anyone, even Amazon.

We give you time to gather information and explain your side of the story. We look at each case carefully and try to be fair to everyone. 🛒 In our case, if a customer doesn't get their order by the date we promised, they can contact our customer service; we'll look into what happened and might send a new item, or give a refund.

Here's some helpful info:

What If we decide in the customer's favor? Yes, they don't have to send the item back... 😓 But don't worry 🙋🏼‍♀️- you have 30 days to appeal if you think we made a mistake. This is your chance to give us any new information.

🔑 The key is to be transparent, responsive, and provide as much supporting evidence as possible. This gives you the best chance of successfully appealing an A-to-Z claim.

These help pages have more information for you:

💡 For those of you out there who have successfully appealed an A-to-Z Claim, please share some tips with your fellow Sellers in the comments below! 👇🏼 Anything and everything you can share will be greatly appreciated. 🤗

Looking forward to reading your contributions!

-Sunnie

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urgent help
by Seller_TUp7EeSu0y6Yh

I am new to amazon seller account, my question is the product that i want to list is already listed on amazon with different asin such as B07NZ4DP3D. please help me if i can use the same asin from any of them or how to find asin for my product. also pictures of my product can i copy from amazon list and google?

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Deactivated
by Seller_qaB6tJwxdNHXG
Amazon replied

my account has been deactivated please help

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I would like some one from Amazon to defend their A to Z team when they ignored the signature and GPS data from Purolator and instead grant the customer's A to Z claim and get the product we sent for free.

All the information from the courier shows the product (with a value of $449.95) was deliverd and signed for but all the customer has to do is say it doesnt look like their signature and they didn't get it and A to Z steals from our company?

If Amazon wants to be soft on fraud and give the customer a refund when their claim does not match the evidence, please do it out of your pocket and not ours.

Hopefully an admin can explain how this is right. Please help we can not have loses like this due to Amazon not following their own rules. How else can a seller do to protect our selves in Amazon's staff ignores signatures as proof of a delivery.

702-9433336-4539409

Konquer Online

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Customer exclaimed they loved the product that they purchased from our store, but only gave us three stars due to the amount of time it took them to receive their order, which was shipped via FBA.. justifiably, they left 3 stars, not knowing that this was shipped by Amazon.

I've reported this review (no response), emailed customer support (no response) and started a case with seller support, to which they've told me to report the review again, since they can't do anything about it.

The review was negatively impacted from the quality of shipping from Amazon, not the product.. so I believe this is grounds for removal.. any tips to get some attention on this? Or keep trying?

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Account Health is down day by day
by Seller_LxmULUAYjs82a

so My account health is down day by day and now at 111 position due to several violation like product logo Misuse, product labeling does not meet FDA requirement or product logo is not in us language, product found pesticide or drug relevant product so what should I do because every morning I receive a new violation.

1 vote
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I have created a new product with 40 variations. I submitted my documents on April 15. It has now been several months and 36 of my products were approved relatively quickly, but 4 appear to be stuck on "under review". Can someone please look into this?

17590104421

17590942511

17590916311

17591681191

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Hello Amazon Support and Community,

I am a Canadian seller, and although my account is currently suspended, I recently received an official email from Amazon stating that I am authorized to remove my FBA inventory from the fulfillment centers.

However, every time I try to submit a removal order, it gets automatically canceled with a message saying my account is blocked — which clearly contradicts the permission I was given.

This seems to be a technical issue affecting suspended sellers, and I would greatly appreciate help from a moderator or someone at Amazon who can manually unlock my removal rights or escalate the case.

I am attaching:

A screenshot of the Amazon email authorizing inventory removal

A screenshot of the canceled removal request

A list of ASINs/SKUs I’m trying to remove

Please assist as soon as possible. My business cannot move forward until I recover my inventory.

Thank you,

Georges Huberdeau

Epic Elite Inc.

1 vote
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Hello Amazon , we have been a reseller for many years now. And company has been in business more than 20 years. But our account is now deactivated because you could not verify our Identity. We have provided everything required including photo IDs ,bank statement, company struture, ect. But still we have not been reactivated. I spoke 2-3 times to support and was told the same thing by everyone. We can't help...You need to open up a case . We did...Now almost a month ago. And still no news. Can you please look into it and reactivate our account or at least tell us what paperwork is still required.

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