Customer exclaimed they loved the product that they purchased from our store, but only gave us three stars due to the amount of time it took them to receive their order, which was shipped via FBA.. justifiably, they left 3 stars, not knowing that this was shipped by Amazon.

I've reported this review (no response), emailed customer support (no response) and started a case with seller support, to which they've told me to report the review again, since they can't do anything about it.

The review was negatively impacted from the quality of shipping from Amazon, not the product.. so I believe this is grounds for removal.. any tips to get some attention on this? Or keep trying?