A to Z claim for product with a signature and GPS delivery conformatipon, A to Z team ignores signature and gives the customer the product.
I would like some one from Amazon to defend their A to Z team when they ignored the signature and GPS data from Purolator and instead grant the customer's A to Z claim and get the product we sent for free.
All the information from the courier shows the product (with a value of $449.95) was deliverd and signed for but all the customer has to do is say it doesnt look like their signature and they didn't get it and A to Z steals from our company?
If Amazon wants to be soft on fraud and give the customer a refund when their claim does not match the evidence, please do it out of your pocket and not ours.
Hopefully an admin can explain how this is right. Please help we can not have loses like this due to Amazon not following their own rules. How else can a seller do to protect our selves in Amazon's staff ignores signatures as proof of a delivery.
702-9433336-4539409
Konquer Online
A to Z claim for product with a signature and GPS delivery conformatipon, A to Z team ignores signature and gives the customer the product.
I would like some one from Amazon to defend their A to Z team when they ignored the signature and GPS data from Purolator and instead grant the customer's A to Z claim and get the product we sent for free.
All the information from the courier shows the product (with a value of $449.95) was deliverd and signed for but all the customer has to do is say it doesnt look like their signature and they didn't get it and A to Z steals from our company?
If Amazon wants to be soft on fraud and give the customer a refund when their claim does not match the evidence, please do it out of your pocket and not ours.
Hopefully an admin can explain how this is right. Please help we can not have loses like this due to Amazon not following their own rules. How else can a seller do to protect our selves in Amazon's staff ignores signatures as proof of a delivery.
702-9433336-4539409
Konquer Online
3 replies
Sunnie_Amazon
Hello, @Seller_I243tlANJDFaQ,
Thank you for your post. I already replied to you in a previous thread, "A to Z decides Amazon's rules do not apply, another unfair claim with no explantionwith some information about A-to-Z Claims.
I know this is a different reason and a different Order ID, but similarly, can you please share the Case ID where you provided your proof?
Regards,
Sunnie
