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my Amazon seller support phone call option is not working and I have a urgent issue that I must resolve. The support team via chat is not able to resolve this issue. Does someone know how to fix this?

Hello everyone,

I hope everybody is having a great week!

Recently, I received Intellectual Property Complaints regarding a Trademark on a Product Detail Page. I've made an accessory for another product. Following the guide "Intellectual Property policy for sellers - FAQ about Trademarks," I've made a title using the format:

[My Product's Brand Name] + [Product Name] + " Handcrafted Accessory for" + [Brand of Main Product]

And I used my trademark as the Brand.

I opened a case to understand what I could and could not do, and after some iterations, I received this response:

Me: Okay, I see. Does this mean that "Cable for charging Amazon Basics speaker" is not allowed either? And "Wireless speaker for laptop, compatible with Amazon Basics," and "Basic cable works with Pinzon"?

Jidn****: Yes, it is not allowed. AmazonBasics is trademarked by Amazon. "Wireless speaker for laptop, compatible with AmazonBasics." The speaker is not created by Amazon. These are unacceptable terms.

These samples (cable, speaker, etc.) were originally provided to me in an Amazon email as examples of "acceptable terms."

So, I'm a little bit stuck. On one side, there's the policy guide and samples of proper use of other trademarks. On the other side, I have Policy Compliance Issues and confirmation from the support team that contradicts those examples.

I would bet that the Amazon system triggers on trademarked words or receives complaints from brand owners, creates an issue, and nobody bothers to go into detail.

Is there any chance to get a confirmation or guidance from an Amazon guru (@Emet_Amazon, @Cooper_Amazon and other amazing guys)?

As a brand owner, I'm perfectly okay with any of these lines, but it's confusing to have multiple reliable sources with contradictory information.

Hi,

I just received an email related to compliance for baby bibs, my products have already reached warehouse in Alberta, I have asked my manufacturer for the reports. I see there is also a requirement for some printed warning on the products. While I was creating the shipment plan there was a message that the plastic packed should have hazardous and choking hazard information. We did that but as my products are already in warehouse how will i be able to do anything with products.

I am very new to FBA, Can i get some guidance, is there a sample report somewhere?

Thanks

How does Vine increase your sales?

We have product that has plenty of reviews, but Amazon recommends Vine reviews. Unless you have only a handful of reviews, I can't see how Amazon's recommendations to do Vine can increase your sales. One or even ten Vine reviews can't help you if this is just a matter of submitting your products blindly to randomly use the product. Also, maybe it's just me but if I see a Vine review, I get the feeling the product isn't selling well and the sellers are buying reviews through free products. Am I wrong? Is there some other benefit other than a possible positive review? From what I read, I really don't see one.

Hi Anyone. I need help They keep rejecting my plans of action. I believe I narrowed it down to this statement in their reply.

Please include the missing information listed below in your appeal:

The missing information has a few ASIN's and a complaint ID.

For the life of me I cannot find this complaint ID. I am not sure how I can reply with a plan of action if I dont know what the complaint is exactly. As far as the ASIN's thay have been deleted so that's another dead end.

Anyone have any ideas where I can find the original complaint ID so that I can reference it in my plan of action to at least give me a shot of reactivating the account ? Thank you

I have posted on here 3 days ago and no reply to that either. Please review and reply. Thanks

We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs.its been one month i cant able to list products due to this and im not getting any verification mail or edit option there and i dont know what to do i contacted many time to customer service they always said the same by mail that . We cannot provide support on this matter because your request is not related to seller identity verification or related processe. Im stuck in this loop please Amazon or someone help me with this i contacted too many times with customer support but didnt get any solution for it.

Dear Amazon Team,

I am writing here after contacting multiple representatives today regarding three issues. Unfortunately, none of my concerns have been resolved, so I kindly request that this message be escalated to the appropriate team for a proper solution.

1. Failed Disbursement (Amazon Canada Seller Account)

On May 16, I initiated a disbursement request. However, on May 17, the status changed to "Failed Disbursement" and "Carryover." The funds have not reached my account.

I have reviewed my Amazon Canada seller account thoroughly. There is no ongoing review, no A-to-Z claims, and no late shipments. My account health is in good standing. Therefore, I see no reason for my funds to be withheld. I kindly request that this issue be resolved and the disbursement be processed.

2. Inactive Accounts – Unable to Close

I have several inactive seller accounts in Amazon marketplaces (Europe, Japan, and Australia). These accounts frequently request identity re-verification, even though I no longer intend to sell on those platforms.

When I try to close the accounts via the “Close Account” option in Seller Central, the system redirects me to re-activate them instead. I am unable to complete the account closure process. Please help me close these accounts permanently.

3. Incorrect Business Information – Amazon Canada

My North American seller accounts (U.S., Mexico, Canada) were all supposed to be registered under my LLC. However, I noticed that while my U.S. and Mexico accounts are properly registered to my LLC, my Amazon Canada account is showing personal information instead of the LLC in the Business Information section.

I’m not sure how this happened, but I need to update it to reflect my LLC. I’ve contacted support about this several times, including today, but I still have no clear resolution.

I kindly ask that this message be forwarded to the relevant teams who can actually resolve these issues. I would truly appreciate your help.

Thank you in advance for your time and support.

Best regards,