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[Live] 📢 Ask Amazon - Brand Registry Enrollment requirements and Expansion into Canada
by Seller_j9Bd91CW3ZVpr
Amazon replied

Hello Sellers!

Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions and concerns related to Brand Registry requirements, processes, and timelines.

Brand Registry enrollment guide!

Amazon Brand Registry

⚡️ What You Need to Know:

Brand Registry will answer all your questions posted in this event thread until August 14th,2025.

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event

*Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers..

-JiAlex

1 vote
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64 views
4 replies
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Account verification pending and cannot process
by Seller_NGU5fHejWN7SV
Amazon replied

I originally setup Amazon seller back in April/May 2025 and submitted required documentation for verification (ID and Bank statement). Account was successfully approved and I sent my products to FBA warehouse.

Out of nowhere my account was deactivated, and informed me that I needed 2 additional information to have the account activated:

- Tax information.

- Required Documentations.

I was able to complete the tax information, but not the required documentation.

I used the same method as when I opened the account, sent in my ID and bank statement (same bank and same ID). However, its been approximately 3 weeks since my submission and until this day it shows "We cannot process your request. You are currently undergoing another verification. Please retry once the verification is completed".

I sent in help request but it just constantly provide me same answer to go submit document but I simply cannot do so as I already submitted and it has been in progress ever since.

Anyone facing the same issue? When I send in a support case it seems to just provide me with a generic answer over and over without any actual help. Please advise if anything could help.

Thank you.

2 votes
0 votes
100 views
8 replies
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OTP by email?
by Seller_opC3mc7rEdRXf
Amazon replied

Is it possible to receive an OTP via email instead of a phone call or SMS? Other platforms allow email security sign in. Can we do that in Seller Central?

Thanks for any advice.

1 vote
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5 replies
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Amazon is Pathetic
by Seller_fBm2doMNlUar1

No matter how much you try on this marketplace they always do something to harm sellers. I was selling a product for over a year... now all of a sudden amazon puts " match external competitive price" and removes my featured offer. Amazon waited for me to send a bulk amount of inventory, then forces me to take loss by lowering my price after all the fees i have to pay? Yeah I am not lowering anything.

Why should I match my FBA price where i have to pay FBA fees all day and offer prime delivery, to an in store price? why should i be comparing my price to in store retailers who dont have to cover shipping/fba fees?

Amazon only decides to work when its time to harm sellers. But when i contact them to update old images and outdated info on listings, they disappear and hide like clowns.

This has happened to 3 of my ASINS so far over which had fair prices already and potential to meet customers needs on Amazon.

5 votes
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3 replies
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Amazon denying brand approval and mistaking invoice
by Seller_WWshkgLTXM01Q
Amazon replied

Hi,

1. One box of 30 units CASE: 18221896021 AND 18221908101

2. Two boxes of 6 units: 18221532371

I am facing this issue again for other brands. CASE ID: 18195707041 was solved by the help of @manny_amazon

I recently ordered 30 units - 1 boxes of 30 units - clearly stated on my invoice from a reputable supplier and requested brand access for listing. Amazon keeps denying it.

For a different brand, same invoice, I ordered 2 boxes of 6, making it 12 units of the brand. But amazon keeps denying it and provides generic answers.

@Seller_WIFV02H2XUFgS can you please kindly help?

Thank you

1 vote
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73 views
6 replies
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Need Help with Account Under Temporary Review – Holding Funds
by Seller_PSEZCDp4dIhLa

Hi everyone,

My Amazon seller account has been placed under temporary review, and Amazon is holding my funds until they complete their investigation. They are reviewing my recent seller-fulfilled orders.

I have fulfilled all orders on time, updated tracking numbers promptly, and even attached valid proof from courier websites showing the packages are either delivered or in transit. Despite this, my account is still on hold.

I appreciate any help or suggestions from the community or Amazon staff here. Thanks in advance!

Briguet Classiq

1 vote
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1 reply
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Need help on fraudulent return and refund
by Seller_zuoGHPdvt2zY1
Amazon replied

Order 701-0007318-5746621

Customer bought an expensive helmet headset and returned a USED unit in the new box. Unit's, per AMAZON POLICY, have serial numbers and the unit in the box did NOT match the outer box we sent. Pictures taken and sent to customer and refund was denied.

Being a professional fraudster he immediately filed an A-Z Case and was refunded even after I noted to them what happened.

I appealed and was denied.

Please have a human being review this and refund our money, thank you!

@Seller_CnfW62x6yxvJw

0 votes
0 votes
61 views
7 replies
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Switcharoo problem
by Seller_HH57ZbA7Hx0Ks

Buyer made return request for not wanting item. Item we received back was a used product that we don't sell. We filed a safe-t claim and the refund was reversed. Now customer messages us wanting to know why he was recharged since he "returned the item".

How do we respond to customer? Do we respond to the customer?

0 votes
0 votes
10 views
1 reply
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