Dear Amazon Performance Team,

We respectfully disagree with the deactivation of our Amazon.ca seller account, and would like to provide clarification and supporting details regarding the situation.

First and foremost, we fully understand and comply with Amazon's Restricted Products Policy and Product Listing Rules. We have never engaged in any activity intended to bypass Amazon’s detection systems. The product referenced in your notice (ASIN: B0D92FCSN7) was not sold—it was only added to our catalog as a listing draft and has never been fulfilled or shipped.

We would like to clarify that:

Our company is fully registered and legally operating, with all required documentation.

We own and manage registered trademarks, and our brands are listed and approved under Amazon Brand Registry.

We have all supporting documentation for our products, including supplier invoices, product photos, ingredient panels, and relevant certifications, and are happy to share these upon request.

We respectfully request clarification on what specific documentation is required at this point to verify that we comply with Amazon’s policies and to rectify this misunderstanding. Please let us know if there are any additional steps we need to take to have our account reinstated.

We are a legitimate business and have no intention of violating any policy or regulation. We kindly ask that you reconsider the deactivation and allow us the opportunity to resolve the matter through the proper compliance process.

Thank you for your time and understanding.

We are looking forward to your guidance.

Sincerely.

@Seller_vtQxROP6UNr1O @Seller_WIFV02H2XUFgS @Seller_p6OFPTiQ65IG6 @Seller_VLOxBfLBgpoOh @Seller_7I1InA30aApWy @Seller_Udi0JNbTrsmUV @Seller_P63sAz32LmKPo @Seller_SBIjJooGeXSQ6

If you continue to take only commissions without protecting your sellers, you will not have a good future.

Since Covid, post offices have been delivering without a signature!!!

You don't trust the US Post Office and your sellers, you trust the buyer and thus cause irreparable damage to the business.

This is not normal and the big loser is you /Amazon/

It's high time you made a "block buyer" button,so that the same idiot can't buy free things 5 ​​times while being protected by you

You're just interested in the commission...

So I’m applying to brand approval for my product FLEXX PRO and I keep getting declined when the photos are literally real and the logo is stamped on the product and they are saying it’s digitally altered. Can any Amazon associate help

My first verification submission was rejected and I'm in the process of waiting for my first bank statement to arrive. While getting ready for that, I noticed that there is no section under Business Identity to upload this proof of address so I'm not sure where to send it to. I called the contact center and was basically told I might not be able to do it on my phone. I log in on my laptop and still no way to upload the document. Can anyone from amazon help me on this? I submitted it as is thinking there will be more options or fields but looks like it literally got submitted.

Amazon Dropshipping is a simple 3-step process.

A product listed by a seller on Amazon is purchased by a customer.

The seller purchases the product from the supplier whose order was received.

The seller forwards the order to the supplier and then delivers the product to the customer.

In this way, as a seller, you profit from the difference between the price listed on Amazon and the manufacturer's price. Amazon Dropshipping provides a connection between the buyer and the manufacturer.

Amazon's dropshipping policy includes some seller rules. As a seller, you must comply with these rules. So what are these rules?

You must be the registered seller of your products.

You must identify yourself as a seller on the shipping notes and required documents.

Before shipping your product, you must remove the information identifying the third party shipper.

You must accept the responsibility of processing the returns.

You must comply with Amazon policies and the customer agreement.

There are certain situations that you are not allowed to do as a seller. These are:

You must not purchase products from any other retailer and pass on this retailer's information to your customer.

You should not send your shipments with packing slips, invoices or other information showing contact information that does not belong to you.