Subject: Appeal for Account Reinstatement – ASIN B0D92FCSN7
Dear Amazon Performance Team,
We respectfully disagree with the deactivation of our Amazon.ca seller account, and would like to provide clarification and supporting details regarding the situation.
First and foremost, we fully understand and comply with Amazon's Restricted Products Policy and Product Listing Rules. We have never engaged in any activity intended to bypass Amazon’s detection systems. The product referenced in your notice (ASIN: B0D92FCSN7) was not sold—it was only added to our catalog as a listing draft and has never been fulfilled or shipped.
We would like to clarify that:
Our company is fully registered and legally operating, with all required documentation.
We own and manage registered trademarks, and our brands are listed and approved under Amazon Brand Registry.
We have all supporting documentation for our products, including supplier invoices, product photos, ingredient panels, and relevant certifications, and are happy to share these upon request.
We respectfully request clarification on what specific documentation is required at this point to verify that we comply with Amazon’s policies and to rectify this misunderstanding. Please let us know if there are any additional steps we need to take to have our account reinstated.
We are a legitimate business and have no intention of violating any policy or regulation. We kindly ask that you reconsider the deactivation and allow us the opportunity to resolve the matter through the proper compliance process.
Thank you for your time and understanding.
We are looking forward to your guidance.
Sincerely.
@Ricardo_Amazon @Christine_Amazon @Lucre_Amzn @Jurgen_Amazon @Daryl_Amazon @Roberto_Amazon @Seller_P63sAz32LmKPo @Emet_Amazon
Subject: Appeal for Account Reinstatement – ASIN B0D92FCSN7
Dear Amazon Performance Team,
We respectfully disagree with the deactivation of our Amazon.ca seller account, and would like to provide clarification and supporting details regarding the situation.
First and foremost, we fully understand and comply with Amazon's Restricted Products Policy and Product Listing Rules. We have never engaged in any activity intended to bypass Amazon’s detection systems. The product referenced in your notice (ASIN: B0D92FCSN7) was not sold—it was only added to our catalog as a listing draft and has never been fulfilled or shipped.
We would like to clarify that:
Our company is fully registered and legally operating, with all required documentation.
We own and manage registered trademarks, and our brands are listed and approved under Amazon Brand Registry.
We have all supporting documentation for our products, including supplier invoices, product photos, ingredient panels, and relevant certifications, and are happy to share these upon request.
We respectfully request clarification on what specific documentation is required at this point to verify that we comply with Amazon’s policies and to rectify this misunderstanding. Please let us know if there are any additional steps we need to take to have our account reinstated.
We are a legitimate business and have no intention of violating any policy or regulation. We kindly ask that you reconsider the deactivation and allow us the opportunity to resolve the matter through the proper compliance process.
Thank you for your time and understanding.
We are looking forward to your guidance.
Sincerely.
@Ricardo_Amazon @Christine_Amazon @Lucre_Amzn @Jurgen_Amazon @Daryl_Amazon @Roberto_Amazon @Seller_P63sAz32LmKPo @Emet_Amazon
2 replies
Atlas_Amazon
Hello @Seller_XQ4Q4LDmc0bWU
Thank you for the information provided regarding the recent issues you experienced on ASIN: B0D92FCSN7. I know that it can be increasingly frustrating having to attempt to address this issue when you never sold product on it, and so I do want to provide insight to better assist you. Generally, if you add a listing to your inventory, our team will assume there is intention to sell that product which will make any received violation valid.
For cases involving restricted products, it will be vital to provide evidence and documentation if applicable that can show that the product is compliant with our policies. What type of information do you have available? If you cannot provide valid detail showing that the product was not in violation, I may be unable to guarantee any kind of resolution.
I will continue to monitor this situation for any added detail you may be able to provide so that guidance can be provided as needed.
Best,
Atlas
