Inaccurate buyer feedback for package delivered on time by UPS
I have received 3 separate negative feedbacks related to delivery affecting my ODR and featured offers rate.
All these packages were delivered within the delivery window by UPS, but the customer still left a negative review expecting the package to arrive on the first day of the delivery window.
Can't seem to get any help from anyone at Amazon to address these reviews. It clearly states that if the review is related to delivery, they will strick through it. I sent several emails, I don't think they are even reading my emails before responding with unrelated information.
If anyone from the Amazon support team sees this and can help address the issue, please contact me.
Inaccurate buyer feedback for package delivered on time by UPS
I have received 3 separate negative feedbacks related to delivery affecting my ODR and featured offers rate.
All these packages were delivered within the delivery window by UPS, but the customer still left a negative review expecting the package to arrive on the first day of the delivery window.
Can't seem to get any help from anyone at Amazon to address these reviews. It clearly states that if the review is related to delivery, they will strick through it. I sent several emails, I don't think they are even reading my emails before responding with unrelated information.
If anyone from the Amazon support team sees this and can help address the issue, please contact me.
8 replies
Seller_7LrAV0m5llaI7
No, it doesn't. It says if it's a review related to delivery fulfillment by Amazon they would strike through it, not seller fulfillment.
Seller_y7W9ccUlauftE
Strike through is for FBA.
You can Post a Public Reply to the feedback (one of the options on the action list next to the feedback) on sellercentral.amazon.ca/feedback-manager/index.html
Just post the facts, no negative comments, since future buyers will be checking and deciding if they want to buy from you. Something like "Buyer bought May 1, package delivered May 25, promised delivery date was May 31."
Ricardo_Amazon
Hello @Seller_3yVIo0YUmsk4l,
Ricardo from Amazon here.
Can you share the Case IDs for the 3 feedbacks you are making reference to? I would like to see if there is something I can do for you.
Looking forward to your response.
Seller_3yVIo0YUmsk4l
Hi Ricardo,
Thanks for looking into this.
Here are the ORDs:
701-0730201-1816258
701-4338595-1342609
702-4562304-5223446
Seller_3yVIo0YUmsk4l
@Ricardo_AmazonDid you get a chance to review the order ID I shared with you?
Ricardo_Amazon
Hello @Seller_3yVIo0YUmsk4l,
Hope you had a good weekend.
I was able to find cases for Orders 701-0730201-1816258 and 702-4562304-5223446.
In order for me to be able to send this to our Escalation team, I will need you to create a feedback removal request for Order 701-4338595-1342609.
I look forward to your confirmation once this is done so I can move forward with escalating this situation for you.
Seller_3yVIo0YUmsk4l
@Ricardo_AmazonThank you for your response.
The weekend was good; I hope it was the same on your end.
I have created a feedback removal request, and this is what I received: "We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log".
Thank you,
Global Imports Bazaar
Ricardo_Amazon
Hello @Seller_3yVIo0YUmsk4l,
Thank you for the information provided.
After checking the 3 order ID's, I have verified with the tracking information the orders were delivered outside the estimated delivery date, therefor I am unable to remove them.
