Listing Offers NOT SHOWING despite Status = Active and Available Stock - Case ID 14965172481
There's Available stock and Status on Manage Inventory says Active, but when going into the listing, our offer isn't available and as we are the only seller, it says "Currently unavailable." We have ~12 listings out like this, and none of them has Account Health issues or anything like that. How to get this fixed?
as it shows the inventory as available. Case ID 14965172481
Listing Offers NOT SHOWING despite Status = Active and Available Stock - Case ID 14965172481
There's Available stock and Status on Manage Inventory says Active, but when going into the listing, our offer isn't available and as we are the only seller, it says "Currently unavailable." We have ~12 listings out like this, and none of them has Account Health issues or anything like that. How to get this fixed?
as it shows the inventory as available. Case ID 14965172481
15 replies
Seller_iQwxCsTW3ZAz5
Please look into this case @CR_Amazon@Steve_Amazon@Quincy_Amazon@Micah_Amazon@Danika_Amazon
Seller_YwjhG4CUAkkHw
Another ASIN found with same issue. Case ID: 14973861711
Please someone, can anyone assist?
Danny_Amazon
Hey there @Seller_YwjhG4CUAkkHw- thanks for the post.
I was able to take a look through your provided case IDs and see our team in 14965172481 advised towards some pricing steps that were needed, and looking through 14973861711, it appears you are the featured offer for that ASIN currently. Adhering to the pricing policy and ensuring stock is available are important elements of selling on Amazon, but please let me know if I can help answer any other questions on this topic.
Thanks,
Danny
Danny_Amazon
Thanks for the response @Seller_YwjhG4CUAkkHw- our team did just post this thread on why deleting and re-listing can be necessary, as this can be the best remedy for multiple contributions or other errors impacting a listing.
Thanks,
Danny
Seller_YwjhG4CUAkkHw
As we continue doing this, it continues to be relisted and then removed. Can a senior Seller Support agent please take a deeper look into this?
Danny_Amazon
Hello @Seller_YwjhG4CUAkkHw- thanks for the follow up. I have surfaced your case to our team to request their review and assistance. Please keep an eye on your case log in the coming days as they may reach out directly, though I'll be sure to share any updates I receive here in the thread.
Thanks,
Danny
Danny_Amazon
Hi again @Seller_YwjhG4CUAkkHw- I wanted to circle back here as I received a response from our escalation team on this advising that all listings in question are currently active, although the listing for the ASIN ending in 'D842' is out of stock. Are you seeing the same from your end?
Thanks!
Danny
Seller_iQwxCsTW3ZAz5
Hello Danny_Amazon,
Thank you for addressing our concern. We have made changes to the pricing of our ASINs, and our account no longer experiences pricing issues. We kindly ask Amazon to thoroughly investigate this matter and remove the "feature offer not available" problem from our account.
Thank you.
Danny_Amazon
Hello there @Seller_iQwxCsTW3ZAz5- thanks for chiming in to this discussion. As we do look to focus individual forums threads on single seller issues whenever possible, I do need to request you create a new thread centered on your situation. This will help save the author of this post from unnecessary notifications, and allow the community at large, as well as a community manager like myself, the ability to assist directly.
I appreciate your understanding!
Seller_3Xmf86A3j3NEu
I have the same problem ASIN B0D43ZP7CL. When i click on the link, it shows that it is unavailable for no reason. please advise.
Danny_Amazon
Hi @Seller_3Xmf86A3j3NEu- thanks for adding to this discussion and for creating this new post specific to your situation. As we do focus individual threads on single seller issues, our team will use that thread to communicate with you as available!
Appreciate your understanding,
Danny
Seller_YwjhG4CUAkkHw
We have followed your guidance and also from Seller Support, but there seems to be a misunderstanding. We have updated our pricing to be compliant with Fair Pricing, but the issue remains.
Can you carefully review our case and find a solution? Or escalate this to Amazon Escalations? Thank you
