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Seller_YwjhG4CUAkkHw

Listing Offers NOT SHOWING despite Status = Active and Available Stock - Case ID 14965172481

There's Available stock and Status on Manage Inventory says Active, but when going into the listing, our offer isn't available and as we are the only seller, it says "Currently unavailable." We have ~12 listings out like this, and none of them has Account Health issues or anything like that. How to get this fixed?

imgimg

as it shows the inventory as available. Case ID 14965172481

77 views
15 replies
Create and manage listings
Tags:Detail page, Feature offer
00
Reply
user profile
Seller_YwjhG4CUAkkHw

Listing Offers NOT SHOWING despite Status = Active and Available Stock - Case ID 14965172481

There's Available stock and Status on Manage Inventory says Active, but when going into the listing, our offer isn't available and as we are the only seller, it says "Currently unavailable." We have ~12 listings out like this, and none of them has Account Health issues or anything like that. How to get this fixed?

imgimg

as it shows the inventory as available. Case ID 14965172481

Create and manage listings
Tags:Detail page, Feature offer
00
77 views
15 replies
Reply
15 replies
user profile
Seller_iQwxCsTW3ZAz5
In reply to: Seller_YwjhG4CUAkkHw’s post

Please look into this case @CR_Amazon@Steve_Amazon@Quincy_Amazon@Micah_Amazon@Danika_Amazon

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Seller_YwjhG4CUAkkHw’s post

Another ASIN found with same issue. Case ID: 14973861711

Please someone, can anyone assist?

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hey there @Seller_YwjhG4CUAkkHw- thanks for the post.

I was able to take a look through your provided case IDs and see our team in 14965172481 advised towards some pricing steps that were needed, and looking through 14973861711, it appears you are the featured offer for that ASIN currently. Adhering to the pricing policy and ensuring stock is available are important elements of selling on Amazon, but please let me know if I can help answer any other questions on this topic.

Thanks,

Danny

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

It isn't stock or pricing policy as both are compliant. For some reason, we have to delete and relist the SKUs for the ASINs. Why is that?

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Thanks for the response @Seller_YwjhG4CUAkkHw- our team did just post this thread on why deleting and re-listing can be necessary, as this can be the best remedy for multiple contributions or other errors impacting a listing.

Thanks,

Danny

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

As we continue doing this, it continues to be relisted and then removed. Can a senior Seller Support agent please take a deeper look into this?

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hello @Seller_YwjhG4CUAkkHw- thanks for the follow up. I have surfaced your case to our team to request their review and assistance. Please keep an eye on your case log in the coming days as they may reach out directly, though I'll be sure to share any updates I receive here in the thread.

Thanks,

Danny

00
user profile
Danny_Amazon
In reply to: Danny_Amazon’s post

Hi again @Seller_YwjhG4CUAkkHw- I wanted to circle back here as I received a response from our escalation team on this advising that all listings in question are currently active, although the listing for the ASIN ending in 'D842' is out of stock. Are you seeing the same from your end?

Thanks!

Danny

00
user profile
Seller_iQwxCsTW3ZAz5
In reply to: Danny_Amazon’s post

Hello Danny_Amazon,

Thank you for addressing our concern. We have made changes to the pricing of our ASINs, and our account no longer experiences pricing issues. We kindly ask Amazon to thoroughly investigate this matter and remove the "feature offer not available" problem from our account.

Thank you.

00
Follow this discussion to be notified of new activity
user profile
Seller_YwjhG4CUAkkHw

Listing Offers NOT SHOWING despite Status = Active and Available Stock - Case ID 14965172481

There's Available stock and Status on Manage Inventory says Active, but when going into the listing, our offer isn't available and as we are the only seller, it says "Currently unavailable." We have ~12 listings out like this, and none of them has Account Health issues or anything like that. How to get this fixed?

imgimg

as it shows the inventory as available. Case ID 14965172481

77 views
15 replies
Create and manage listings
Tags:Detail page, Feature offer
00
Reply
user profile
Seller_YwjhG4CUAkkHw

Listing Offers NOT SHOWING despite Status = Active and Available Stock - Case ID 14965172481

There's Available stock and Status on Manage Inventory says Active, but when going into the listing, our offer isn't available and as we are the only seller, it says "Currently unavailable." We have ~12 listings out like this, and none of them has Account Health issues or anything like that. How to get this fixed?

imgimg

as it shows the inventory as available. Case ID 14965172481

Create and manage listings
Tags:Detail page, Feature offer
00
77 views
15 replies
Reply
user profile

Listing Offers NOT SHOWING despite Status = Active and Available Stock - Case ID 14965172481

by Seller_YwjhG4CUAkkHw

There's Available stock and Status on Manage Inventory says Active, but when going into the listing, our offer isn't available and as we are the only seller, it says "Currently unavailable." We have ~12 listings out like this, and none of them has Account Health issues or anything like that. How to get this fixed?

imgimg

as it shows the inventory as available. Case ID 14965172481

Create and manage listings
Tags:Detail page, Feature offer
00
77 views
15 replies
Reply
15 replies
15 replies
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user profile
Seller_iQwxCsTW3ZAz5
In reply to: Seller_YwjhG4CUAkkHw’s post

Please look into this case @CR_Amazon@Steve_Amazon@Quincy_Amazon@Micah_Amazon@Danika_Amazon

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Seller_YwjhG4CUAkkHw’s post

Another ASIN found with same issue. Case ID: 14973861711

Please someone, can anyone assist?

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hey there @Seller_YwjhG4CUAkkHw- thanks for the post.

I was able to take a look through your provided case IDs and see our team in 14965172481 advised towards some pricing steps that were needed, and looking through 14973861711, it appears you are the featured offer for that ASIN currently. Adhering to the pricing policy and ensuring stock is available are important elements of selling on Amazon, but please let me know if I can help answer any other questions on this topic.

Thanks,

Danny

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

It isn't stock or pricing policy as both are compliant. For some reason, we have to delete and relist the SKUs for the ASINs. Why is that?

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Thanks for the response @Seller_YwjhG4CUAkkHw- our team did just post this thread on why deleting and re-listing can be necessary, as this can be the best remedy for multiple contributions or other errors impacting a listing.

Thanks,

Danny

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

As we continue doing this, it continues to be relisted and then removed. Can a senior Seller Support agent please take a deeper look into this?

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hello @Seller_YwjhG4CUAkkHw- thanks for the follow up. I have surfaced your case to our team to request their review and assistance. Please keep an eye on your case log in the coming days as they may reach out directly, though I'll be sure to share any updates I receive here in the thread.

Thanks,

Danny

00
user profile
Danny_Amazon
In reply to: Danny_Amazon’s post

Hi again @Seller_YwjhG4CUAkkHw- I wanted to circle back here as I received a response from our escalation team on this advising that all listings in question are currently active, although the listing for the ASIN ending in 'D842' is out of stock. Are you seeing the same from your end?

Thanks!

Danny

00
user profile
Seller_iQwxCsTW3ZAz5
In reply to: Danny_Amazon’s post

Hello Danny_Amazon,

Thank you for addressing our concern. We have made changes to the pricing of our ASINs, and our account no longer experiences pricing issues. We kindly ask Amazon to thoroughly investigate this matter and remove the "feature offer not available" problem from our account.

Thank you.

00
Follow this discussion to be notified of new activity
user profile
Seller_iQwxCsTW3ZAz5
In reply to: Seller_YwjhG4CUAkkHw’s post

Please look into this case @CR_Amazon@Steve_Amazon@Quincy_Amazon@Micah_Amazon@Danika_Amazon

00
user profile
Seller_iQwxCsTW3ZAz5
In reply to: Seller_YwjhG4CUAkkHw’s post

Please look into this case @CR_Amazon@Steve_Amazon@Quincy_Amazon@Micah_Amazon@Danika_Amazon

00
Reply
user profile
Seller_YwjhG4CUAkkHw
In reply to: Seller_YwjhG4CUAkkHw’s post

Another ASIN found with same issue. Case ID: 14973861711

Please someone, can anyone assist?

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Seller_YwjhG4CUAkkHw’s post

Another ASIN found with same issue. Case ID: 14973861711

Please someone, can anyone assist?

00
Reply
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hey there @Seller_YwjhG4CUAkkHw- thanks for the post.

I was able to take a look through your provided case IDs and see our team in 14965172481 advised towards some pricing steps that were needed, and looking through 14973861711, it appears you are the featured offer for that ASIN currently. Adhering to the pricing policy and ensuring stock is available are important elements of selling on Amazon, but please let me know if I can help answer any other questions on this topic.

Thanks,

Danny

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hey there @Seller_YwjhG4CUAkkHw- thanks for the post.

I was able to take a look through your provided case IDs and see our team in 14965172481 advised towards some pricing steps that were needed, and looking through 14973861711, it appears you are the featured offer for that ASIN currently. Adhering to the pricing policy and ensuring stock is available are important elements of selling on Amazon, but please let me know if I can help answer any other questions on this topic.

Thanks,

Danny

00
Reply
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

It isn't stock or pricing policy as both are compliant. For some reason, we have to delete and relist the SKUs for the ASINs. Why is that?

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

It isn't stock or pricing policy as both are compliant. For some reason, we have to delete and relist the SKUs for the ASINs. Why is that?

00
Reply
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Thanks for the response @Seller_YwjhG4CUAkkHw- our team did just post this thread on why deleting and re-listing can be necessary, as this can be the best remedy for multiple contributions or other errors impacting a listing.

Thanks,

Danny

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Thanks for the response @Seller_YwjhG4CUAkkHw- our team did just post this thread on why deleting and re-listing can be necessary, as this can be the best remedy for multiple contributions or other errors impacting a listing.

Thanks,

Danny

00
Reply
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

As we continue doing this, it continues to be relisted and then removed. Can a senior Seller Support agent please take a deeper look into this?

00
user profile
Seller_YwjhG4CUAkkHw
In reply to: Danny_Amazon’s post

As we continue doing this, it continues to be relisted and then removed. Can a senior Seller Support agent please take a deeper look into this?

00
Reply
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hello @Seller_YwjhG4CUAkkHw- thanks for the follow up. I have surfaced your case to our team to request their review and assistance. Please keep an eye on your case log in the coming days as they may reach out directly, though I'll be sure to share any updates I receive here in the thread.

Thanks,

Danny

00
user profile
Danny_Amazon
In reply to: Seller_YwjhG4CUAkkHw’s post

Hello @Seller_YwjhG4CUAkkHw- thanks for the follow up. I have surfaced your case to our team to request their review and assistance. Please keep an eye on your case log in the coming days as they may reach out directly, though I'll be sure to share any updates I receive here in the thread.

Thanks,

Danny

00
Reply
user profile
Danny_Amazon
In reply to: Danny_Amazon’s post

Hi again @Seller_YwjhG4CUAkkHw- I wanted to circle back here as I received a response from our escalation team on this advising that all listings in question are currently active, although the listing for the ASIN ending in 'D842' is out of stock. Are you seeing the same from your end?

Thanks!

Danny

00
user profile
Danny_Amazon
In reply to: Danny_Amazon’s post

Hi again @Seller_YwjhG4CUAkkHw- I wanted to circle back here as I received a response from our escalation team on this advising that all listings in question are currently active, although the listing for the ASIN ending in 'D842' is out of stock. Are you seeing the same from your end?

Thanks!

Danny

00
Reply
user profile
Seller_iQwxCsTW3ZAz5
In reply to: Danny_Amazon’s post

Hello Danny_Amazon,

Thank you for addressing our concern. We have made changes to the pricing of our ASINs, and our account no longer experiences pricing issues. We kindly ask Amazon to thoroughly investigate this matter and remove the "feature offer not available" problem from our account.

Thank you.

00
user profile
Seller_iQwxCsTW3ZAz5
In reply to: Danny_Amazon’s post

Hello Danny_Amazon,

Thank you for addressing our concern. We have made changes to the pricing of our ASINs, and our account no longer experiences pricing issues. We kindly ask Amazon to thoroughly investigate this matter and remove the "feature offer not available" problem from our account.

Thank you.

00
Reply
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