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Seller_rHG3Ag4sXpee8

Refund reasons on FBA

Hi All

I am newly active on Amazon and all shipments are through FBA. I have seen two sales refunded so far and are a bit confused as to why the refunds are happening. The descriptions in the mails are a little confusing and dont really describe what the reason is:

  1. GENERAL ADJUSTMENT
  2. ORDER NOT RECEIVED

#1 is open to the imagination. #2 seems like a non-delivery or a return? In each case I am charged more than the credit on the initial transaction.

If anybody has knowledge of how this works can you please respond. I would have thought that FBA take care of lost shipments and damages on their account?

Thanks

Roger

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2 replies
Fulfil orders
Tags:FBA, Lost shipment
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Seller_rHG3Ag4sXpee8

Refund reasons on FBA

Hi All

I am newly active on Amazon and all shipments are through FBA. I have seen two sales refunded so far and are a bit confused as to why the refunds are happening. The descriptions in the mails are a little confusing and dont really describe what the reason is:

  1. GENERAL ADJUSTMENT
  2. ORDER NOT RECEIVED

#1 is open to the imagination. #2 seems like a non-delivery or a return? In each case I am charged more than the credit on the initial transaction.

If anybody has knowledge of how this works can you please respond. I would have thought that FBA take care of lost shipments and damages on their account?

Thanks

Roger

Fulfil orders
Tags:FBA, Lost shipment
00
31 views
2 replies
Reply
user profile
Seller_rHG3Ag4sXpee8
In reply to: Seller_yOQSz1WCydSKg’s post
Most helpful reply

Learning what to expect here. Thanks a lot Jamesparts

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Seller_yOQSz1WCydSKg
In reply to: Seller_rHG3Ag4sXpee8’s post

They do, the items get 45 - 60 days to return to the fulfillment center and get rechecked in and available for sale. Otherwise a reimbursement is issued after.

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user profile
Seller_rHG3Ag4sXpee8

Refund reasons on FBA

Hi All

I am newly active on Amazon and all shipments are through FBA. I have seen two sales refunded so far and are a bit confused as to why the refunds are happening. The descriptions in the mails are a little confusing and dont really describe what the reason is:

  1. GENERAL ADJUSTMENT
  2. ORDER NOT RECEIVED

#1 is open to the imagination. #2 seems like a non-delivery or a return? In each case I am charged more than the credit on the initial transaction.

If anybody has knowledge of how this works can you please respond. I would have thought that FBA take care of lost shipments and damages on their account?

Thanks

Roger

31 views
2 replies
Fulfil orders
Tags:FBA, Lost shipment
00
Reply
user profile
Seller_rHG3Ag4sXpee8

Refund reasons on FBA

Hi All

I am newly active on Amazon and all shipments are through FBA. I have seen two sales refunded so far and are a bit confused as to why the refunds are happening. The descriptions in the mails are a little confusing and dont really describe what the reason is:

  1. GENERAL ADJUSTMENT
  2. ORDER NOT RECEIVED

#1 is open to the imagination. #2 seems like a non-delivery or a return? In each case I am charged more than the credit on the initial transaction.

If anybody has knowledge of how this works can you please respond. I would have thought that FBA take care of lost shipments and damages on their account?

Thanks

Roger

Fulfil orders
Tags:FBA, Lost shipment
00
31 views
2 replies
Reply
user profile

Refund reasons on FBA

by Seller_rHG3Ag4sXpee8

Hi All

I am newly active on Amazon and all shipments are through FBA. I have seen two sales refunded so far and are a bit confused as to why the refunds are happening. The descriptions in the mails are a little confusing and dont really describe what the reason is:

  1. GENERAL ADJUSTMENT
  2. ORDER NOT RECEIVED

#1 is open to the imagination. #2 seems like a non-delivery or a return? In each case I am charged more than the credit on the initial transaction.

If anybody has knowledge of how this works can you please respond. I would have thought that FBA take care of lost shipments and damages on their account?

Thanks

Roger

Fulfil orders
Tags:FBA, Lost shipment
00
31 views
2 replies
Reply
user profile
Seller_rHG3Ag4sXpee8
In reply to: Seller_yOQSz1WCydSKg’s post
Most helpful reply

Learning what to expect here. Thanks a lot Jamesparts

00
user profile
Seller_rHG3Ag4sXpee8
In reply to: Seller_yOQSz1WCydSKg’s post
Most helpful reply

Learning what to expect here. Thanks a lot Jamesparts

00
user profile
Seller_rHG3Ag4sXpee8
In reply to: Seller_yOQSz1WCydSKg’s post
Most helpful reply

Learning what to expect here. Thanks a lot Jamesparts

00
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Seller_yOQSz1WCydSKg
In reply to: Seller_rHG3Ag4sXpee8’s post

They do, the items get 45 - 60 days to return to the fulfillment center and get rechecked in and available for sale. Otherwise a reimbursement is issued after.

20
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user profile
Seller_yOQSz1WCydSKg
In reply to: Seller_rHG3Ag4sXpee8’s post

They do, the items get 45 - 60 days to return to the fulfillment center and get rechecked in and available for sale. Otherwise a reimbursement is issued after.

20
user profile
Seller_yOQSz1WCydSKg
In reply to: Seller_rHG3Ag4sXpee8’s post

They do, the items get 45 - 60 days to return to the fulfillment center and get rechecked in and available for sale. Otherwise a reimbursement is issued after.

20
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