Buyer using multiple accounts, demanding refunds and leaving negative feedback
This is my first post... be nice ;)
I am relatively new as an Amazon seller. Maybe a year total. I have a customer that is using multiple names, same address, buying my product and demanding a refund for every order. Then leaving negative feedback, causing my listings to not show in the search. He returned two orders and the boxes were full of weeds... yes, weeds. He has another order pending and I don't want another negative. So far they have made 8 orders (all refunded, plus loads of free product sent to appease customer) with three different, but similar, names. All the same shipping address.
Will Amazon take care of the seller in a case like this or will I just be wasting my time? Last night at midnight I ended up calling, chatting and email seller help but they just pass the buck.
Any help would be appreciated.
Buyer using multiple accounts, demanding refunds and leaving negative feedback
This is my first post... be nice ;)
I am relatively new as an Amazon seller. Maybe a year total. I have a customer that is using multiple names, same address, buying my product and demanding a refund for every order. Then leaving negative feedback, causing my listings to not show in the search. He returned two orders and the boxes were full of weeds... yes, weeds. He has another order pending and I don't want another negative. So far they have made 8 orders (all refunded, plus loads of free product sent to appease customer) with three different, but similar, names. All the same shipping address.
Will Amazon take care of the seller in a case like this or will I just be wasting my time? Last night at midnight I ended up calling, chatting and email seller help but they just pass the buck.
Any help would be appreciated.
20 replies
Seller_4zBzdtgCyS9EI
NEVER refund for an item that has not been returned. NEVER.
REPORT the buyer every time they scam you
Open Safe-T claims after Amazon refunds at first scan
Emet_Amazon
Hello @Seller_Ykqv8WSHwLZqO,
Thank you for posting your concerns with this situation.
I have a customer that is using multiple names, same address, buying my product and demanding a refund for every order. Then leaving negative feedback, causing my listings to not show in the search. He returned two orders and the boxes were full of weeds... yes, weeds. He has another order pending and I don't want another negative. So far they have made 8 orders (all refunded, plus loads of free product sent to appease customer) with three different, but similar, names. All the same shipping address.
Will Amazon take care of the seller in a case like this or will I just be wasting my time? Last night at midnight I ended up calling, chatting and email seller help but they just pass the buck.
As mentioned by @Seller_4zBzdtgCyS9EI, you should report this through the report abuse process. This can also be found at all times in the top left of the account health page in seller central. This will ensure the appropriate teams are involved with the review.
Regarding opening cases, this can help in some situations. Since you have already opened a case, can you provide that here so I can look further into the situation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_LBQZt4wWsFSsy
Oh, sorry to hear that!
it’s so bad buyer here，just agree to refund after you receive the product next time.
I will pay attention to the development of this matter.
All the best!
Seller_v72P5DdEgIX64
We live in a matrix of karma so it will not go unnoticed. It may not change the algorithm on Amazon and you will still be out restocking fees but the buyer will still be poor in 25 years, wondering why nothing ever worked out for them, telling a story that everyone in his past was a scam artist. Wonder why
Seller_dyZ2OfRR393IL
Report the buyer using Amazon's report tool. I know it seems ineffective but if everyone uses this tool, it can do some good to block these terrible buyers.
You received good advice about not offering replacements or refunds without receiving a return. Always follow Amazon's return policy. If the buyer is unsatisfied, simply state that you need to follow Amazon's policies.
