Amazon suddenly marks my inventory as missing after it was available for 2 weeks and claims that is was missing when shipped to warehouse
Case Id - 17592257991
HELP PLEASE !!!
I have shipped my order out my Amazon carrier and they received it and checked in all the 42 units I sent them .
I also had two pending orders on one of the SKUs. Suddenly after three weeks two SKUs from that shipping had 0 available and Amazon claims that it was not present in the boxes.
I raised several support requests and they keep giving me the same reply. I even provided invoice of the purchase with date and still Amazon keeps giving me the same reply and that they will not reimburse with inventory or money.
Can someine please help me proceed here? This is my 3rd month and second shipment and it is very discouraging when Amazon does not even want to reason with me as to how it was available for 3 weeks with two active orders and then suddenly claims to be missing in the shipment
Amazon suddenly marks my inventory as missing after it was available for 2 weeks and claims that is was missing when shipped to warehouse
Case Id - 17592257991
HELP PLEASE !!!
I have shipped my order out my Amazon carrier and they received it and checked in all the 42 units I sent them .
I also had two pending orders on one of the SKUs. Suddenly after three weeks two SKUs from that shipping had 0 available and Amazon claims that it was not present in the boxes.
I raised several support requests and they keep giving me the same reply. I even provided invoice of the purchase with date and still Amazon keeps giving me the same reply and that they will not reimburse with inventory or money.
Can someine please help me proceed here? This is my 3rd month and second shipment and it is very discouraging when Amazon does not even want to reason with me as to how it was available for 3 weeks with two active orders and then suddenly claims to be missing in the shipment
0 replies
Seller_RaWDns2xWqbNh
I feel your pain - same here! They received my shipment in January (Mount Hopeless warehouse YHM1), then after receiving lost it, and I cannot get justice. Have opened multiple cases - they are just closed, either silently, or with ridiculous replies (like I sent unexpected items - what does that even mean? Products were scanned correctly and are showing as received in Inventory Ledger).
Unfortunately I have no advice for you except be persistent, keep bugging them. Hopefully they'll reimburse you the lost items!
JiAlex_Amazon
Hello @Seller_S3Seh5Z5Zlrxj
In regards to this post, we notice this has been already asked on another forum. It's a policy violation to post your question more than one time. Please create one post per discussion so we do not duplicate investigation and escalation processes. Creating multiple posts may further delay and complicate the investigation.
Any assistance, don’t hesitate to reach out to our support channel.
Happy Selling!
JiAlex
