Case Id - 17592257991

HELP PLEASE !!!

I have shipped my order out my Amazon carrier and they received it and checked in all the 42 units I sent them .

I also had two pending orders on one of the SKUs. Suddenly after three weeks two SKUs from that shipping had 0 available and Amazon claims that it was not present in the boxes.

I raised several support requests and they keep giving me the same reply. I even provided invoice of the purchase with date and still Amazon keeps giving me the same reply and that they will not reimburse with inventory or money.

Can someine please help me proceed here? This is my 3rd month and second shipment and it is very discouraging when Amazon does not even want to reason with me as to how it was available for 3 weeks with two active orders and then suddenly claims to be missing in the shipment