Hi everyone,

I’m hoping someone can help or share any insights. My shipment was delivered to the IUSP AWD facility on February 9 (POD confirmed by Amazon), but it still hasn’t been checked in or updated in Seller Central. I know the usual turnaround is 2-4 business days, but I’m well past that now.

I’ve been getting conflicting responses from Seller Support:

•First, I was told it was received, but the status wasn’t updated.

•Then, I was told the delivery was canceled by Amazon.

•Later, I was told it was received again.

•Despite having a POD from Amazon dated February 9, I was then told it was due to be delivered on February 16—which makes no sense.

So, from being told it was checked in, to canceled, to having a signed POD, then suddenly being told it hasn’t arrived yet, you can see how confusing this has been.

I’ve escalated multiple times, but I still don’t have a clear answer on whether my shipment was received or not.

This is my first time using AWD, and I really wanted it to be a good solution, but this experience has been frustrating. I’d really appreciate any advice or if anyone else has faced something similar.

Thanks so much,

Jonathan

@KJ_Amazon

Shipment ID: STAR-VMRXF744HNRVW

Amazon Reference ID: 1XFG9FKG

Case ID: 17181495891