Hi everyone,

We are having issues with the new Carrier Central portal and need some assistance. We’re trying to schedule a delivery appointment for our freight shipment to an Amazon warehouse, but the form requires information such as the Alpha Code and USDOT Number, which we do not have.

We're not the carrier ourselves—we’re the seller working with a carrier—and it's unclear what we're supposed to enter in these required fields. We've tried reaching out but can't find a clear support channel for Carrier Central anymore.

Is there no dedicated Carrier Central support available anymore?

Or can someone from the community or Amazon help clarify how sellers are supposed to fill out these new required fields?

Any guidance would be appreciated!